question

Most knowledge workers require specialized knowledge work systems, but they also rely on Select one: a. office systems. b. data transferring systems. c. external feeds. d. schools and universities. e. imaging systems.

answer

a. office systems.

question

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? Select one: a. augmented reality b. genetic algorithm c. VRML d. agent-based modeling e. MOOC

answer

d. agent-based modeling

question

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called Select one: a. KWS. b. KMS. c. LMS. d. wikis. e. CAD systems.

answer

a. KWS.

question

Which of the following statements best describes the term business intelligence? Select one: a. enterprise systems used to make business decisions b. software developed exclusively for business management c. information systems involved in business decision making d. the infrastructure for collecting and managing business data e. the tools and techniques used to analyze and understand business data

answer

d. the infrastructure for collecting and managing business data

question

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. Select one: a. DSS b. CDSS c. GIS d. GDSS e. ESS

answer

d. GDSS

question

________ are visual tools for presenting performance data in a BI system. Select one: a. Dashboards and scorecards b. Reports and the drill-down feature c. Paramaterized reports d. Ad hoc report creation e. Scenarios and models

answer

a. Dashboards and scorecards

question

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of Select one: a. ESS. b. GIS. c. CDSS. d. DSS. e. MIS.

answer

a. ESS.

question

Mintzberg outlined three categories of managerial roles: Select one: a. negotiator, spokesperson, and entrepreneur. b. leading, deciding, and controlling. c. cultural, organizational, and technical. d. interpersonal, informational, and decisional. e. operations, management, and executive.

answer

d. interpersonal, informational, and decisional.

question

Which of the following are most likely to rely primarily on production reports for their decision-making needs? Select one: a. operational supervisors b. business analysts c. senior managers d. executives e. analytic modelers

answer

a. operational supervisors

question

Categories of tools for BPM include all of the following except Select one: a. tools to integrate existing systems to support business processes' improvements. b. tools to test the security of business processes. c. tools to automate business processes. d. tools to identify and document business processes. e. tools to design new processes.

answer

b. tools to test the security of business processes.

question

A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of Select one: a. paradigm shift. b. business process redesign. c. rationalization of procedures. d. organizational change. e. automation.

answer

c. rationalization of procedures.

question

A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. Select one: a. request for proposal b. systems design document c. data flow diagram d. logical design e. feasibility study

answer

e. feasibility study

question

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use Select one: a. process specifications. b. Gantt and PERT charts. c. structure charts. d. data flow diagrams. e. user documentation.

answer

c. structure charts.

question

The primary tool for representing a system's component processes and the flow of data between them is the Select one: a. top down structure chart. b. data dictionary. c. user documentation. d. process specifications diagram. e. data flow diagram.

answer

e. data flow diagram.

question

The process of creating workable information systems in a very short period of time is called Select one: a. JAD. b. RAD. c. end user design. d. prototyping. e. systems analysis and design.

answer

b. RAD.

question

Which method is used to assign weights to various features of a system? Select one: a. scoring model b. portfolio analysis c. information systems plan d. TCO e. real options model

answer

a. scoring model

question

The most widely used project management software today is Select one: a. Microsoft Excel. b. Vertabase. c. IBM Project Guide. d. Microsoft Project.

answer

D MAYBE

question

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. Select one: a. 40 b. 60 c. 70 d. 30 e. 50

answer

e. 50

question

An example of using an internal integration tool would be to Select one: a. define task dependencies. b. hold frequent project team meetings. c. develop a system planning document for technical specialists. d. create a PERT chart. e. include user representatives as active members of the project team.

answer

b. hold frequent project team meetings.

question

In using a portfolio analysis to determine which IT projects to pursue, you would Select one: a. limit work to those projects with great rewards. b. select only low-risk, high-reward projects. c. select the most low-risk projects from the inventory. d. balance high-risk, high reward projects with lower-risk projects. e. avoid projects that were very costly.

answer

d. balance high-risk, high reward projects with lower-risk projects.

question

The project risk will rise if the project team and the IS staff lack Select one: a. legacy applications as a starting point. b. the required technical expertise. c. good equipment. d. financial studies and plans. e. a committed management group of executive leaders.

answer

b. the required technical expertise.

question

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? Select one: a. "Grand design" approaches typically fail to identify centers of excellence. b. This approach may fail due to a lack of visibility. c. It is difficult to quantify and explain the benefits of information systems that are large. d. This approach will fail because of a lack of concrete objectives. e. Opposition is strengthened because of requirements for huge resources.

answer

e. Opposition is strengthened because of requirements for huge resources.

question

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as Select one: a. localization. b. cooptation. c. globalization. d. prejudicial. e. particularism.

answer

e. particularism.

question

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business? Select one: a. Establish multiple offices for international systems and a global CIO position. b. Organize value-adding activities along lines of comparative advantage. c. Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. d. Develop and operate systems units at the international level first. e. Centralize production, but decentralize marketing and sales to be close to the customer.

answer

b. Organize value-adding activities along lines of comparative advantage.

question

The network systems structure is the most visible in ________ services. Select one: a. production b. marketing c. software design d. administrative e. financial

answer

e. financial

question

In relation to global systems building, the Internet Select one: a. has increased the need for private networks. b. affords local groups stable broadband access. c. has reduced networking problems. d. allows the seamless flow of information through the enterprise. e. reduced the need for skilled IT employees

answer

c. has reduced networking problems.

question

International information systems refer to Select one: a. systems that are developed by global firms. b. systems used by international businesses. c. business processes that span the globe. d. systems that talk to one another using the global Internet. e. the basic information systems required by organizations to coordinate worldwide trade and other activities.

answer

e. the basic information systems required by organizations to coordinate worldwide trade and other activities.

question

Backward chaining is Select one: a. the programming environment of an expert system. b. a method of organizing expert system knowledge into chunks. c. a programming algorithm used to create a virtual world using VRML. d. a strategy for searching the rule base in an expert system that begins with a hypothesis. e. a strategy for searching the rule base in an expert system that begins with information entered by the user.

answer

NOT C

question

The model of human knowledge used by expert systems is referred to as Select one: a. an inference engine. b. the knowledge base. c. a neural network. d. CBR. e. AI.

answer

b. the knowledge base.

question

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is Select one: a. fuzzy logic. b. case-based reasoning. c. genetic algorithm. d. expert system. e. neural network.

answer

a. fuzzy logic.

question

1. What is the first value-adding step in the knowledge business value chain? a. Data and information acquisition b. Disseminate c. Apply d. Store e. Acquire

answer

a. Data and information acquisition

question

1. Fuzzy logic is a type of a. Neural network b. Case-based reasoning c. Data mining d. Business intelligence e. Intelligent technique

answer

e. Intelligent technique

question

1. Genetic algorithms a. Do not work for most problems b. Are based on logic c. Seek to emulate a human expert's way of solving problems d. Represent knowledge as groups of characteristics e. Develop solutions to particular problems using fitness, crossover, and mutation

answer

e. Develop solutions to particular problems using fitness, crossover, and mutation

question

1. Which type of intelligent agent models the behavior consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? a. MOOC b. VRML c. Augmented reality d. Agent-based modeling e. Genetic algorithm

answer

d. Agent-based modeling

question

1. You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? a. CAD system b. LMS c. Enterprise content management system d. VRML system e. Digital asset management system

answer

e. Digital asset management system

question

1. According to Mintzberg, managers in their informational role act as a. Liaisons b. Nerve centers of the organization c. Negotiators d. Figureheads for the organization e. Leaders

answer

b. Nerve centers of the organization

question

1. Which of the following is not an example of a BI predefines production report? a. Revenue forecasts b. Order cycle time c. Supplier performance d. Direct and indirect spending e. Workforce demographics

answer

a. Revenue forecasts

question

1. MIS typically produce a. Scorecards of overall firm performance along predefined key indicators. b. Assumptions, response to ad-hoc queries, and graphic representations of existing data. c. New ways of looking at data that emphasize change, flexibility, and rapid response d. Fixed, regularly scheduled reports based on data extracted from the organization's TPS e. Solutions to semi structured problems appropriate for middle management decision making

answer

d. Fixed, regularly scheduled reports based on data extracted from the organization's TPS

question

1. Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized map? a. Executive support systems b. GIS c. Location analytics d. DSS e. GDSS

answer

b. GIS

question

1. Which of the following systems support a manager's role as leader of an organization? a. ESS b. Decision support systems c. E-mail d. MIS e. Telepresence systems

answer

e. Telepresence systems

question

1. Which of the following are most likely to rely primarily on production reports for their decision-making needs? a. Executives b. Business analysts c. Operational supervisors d. Analytic modelers e. Senior managers

answer

c. Operational supervisors

question

1. A(n) __________ is the model of blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. a. Systems design document b. Feasibility study c. Data flow diagram d. Information requirements document e. Request for proposal

answer

a. Systems design document

question

1. The process of creating workable information system in a very short period of time is called a. JAD b. Prototyping c. RAD d. Systems analysis and design e. End user design

answer

c. RAD

question

1. Object-oriented development could potentially reduce the time and cost of writing software because a. Objects are reusable b. It's not necessary to use a formal methodology to design a system c. A single user interface object can be used for the entire application. d. Iterative prototyping is not required e. Object-oriented programming requires less training

answer

a. Objects are reusable

question

1. Acceptance testing a. Includes all the preparations for the series of tests to be performed on the system b. Involves testing the conversion of legacy data to the new system c. Test each program separately d. Provides the final certification that the system is ready to be used in a production setting e. Test the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

answer

d. Provides the final certification that the system is ready to be used in a production setting

question

1. Object-oriented modeling is based on the concepts of a. Class and inheritance b. Objects and inheritance c. Classes and objects d. Classes and relationships e. Objects and relationships

answer

a. Class and inheritance

question

1. Which of the following is not a tool provided by business process management software? a. Tools that help business identify and document processes requiring improvement b. Integrate existing systems to support new or redesigned processes c. Capture and identify information system requirements for a new system d. Create models of improved processes e. Capture and enforce business rules for performing processes

answer

c. Capture and identify information system requirements for a new system

question

1. An example of using an external integration tool would to a. Include user representatives as active members of the project team b. Create a PERT chart c. Hold frequent project team meetings d. Define task dependencies

answer

a. Include user representatives as active members of the project team

question

1. You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? a. Increased sales of products b. Hardware and software expenditures c. Labor expenditures d. Reduced costs in production and operation e. Both hardware and software expenditures and labor expenditures

answer

e. Both hardware and software expenditures and labor expenditures

question

1. A road map indicating the direction of systems development, the rationale. The current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) a. Project plan b. Strategic planning document c. Portfolio analysis d. Enterprise analysis e. Information systems plan

answer

e. Information systems plan

question

1. The most widely used project management software today is a. Microsoft project b. Vertabase c. IBM project guide d. Microsoft Excel

answer

a. Microsoft project

question

1. You have been hired a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would best avoided? a. Any low-benefit projects b. All high-risk, low-benefit projects c. None, any project might be beneficial d. Low cost, high benefit projects e. Any high-risk projects

answer

b. All high-risk, low-benefit projects

question

1. Which method is used to assign weights to various features of a system? a. TCO b. Portfolio analysis c. Real options model d. Information systems plan e. Scoring model

answer

E

question

1. In networked systems a. Development occurs at the home base and operations are handed over to autonomous units in foreign locations. b. Foreign units design the solutions and systems used at the domestic home base. c. Development occurs at the home base but operations are handed over to autonomous units in foreign locations. d. Systems development and operations occur in an integrated and coordinated fashion across all units. e. Each foreign unit designs its own unique solutions and systems

answer

e. Each foreign unit designs its own unique solutions and systems

question

1. Effective networks systems must have a a. Powerful telecommunications backbone b. Culture of shared applications development c. Shared management culture that crosses cultural barriers d. Both culture of shared applications development and shared management culture that crosses cultural barriers e. Powerful telecommunications backbone, culture of shared applications development, and shared management culture that crosses culture barriers

answer

e. Powerful telecommunications backbone, culture of shared applications development, and shared management culture that crosses culture barriers

question

1. General cultural factors driving global business are a. The rise of a global workforce, global economies of scale, and global production and operations b. The development of global markets, political stability, and a global workforce c. Global communication and transportation technologies, a global knowledge base, and global social norms. d. Growth of a global village spurred by television, the internet, and computerization e. The rise of the global workforce, political stability, and a global knowledge base

answer

c. Global communication and transportation technologies, a global knowledge base, and global social norms.

question

1. Domestic exporters typically have highly _________ systems. a. Decentralized b. Networked c. Duplicated d. Centralized e. Autonomous

answer

d. Centralized

question

1. In terms of global business strategy and structure, a multinational company will use a policy of a. Dispersed production, accounting, human resources, with centralized strategic management, and marketing. b. Mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. c. Dispersed production and marketing with centralized accounting and strategic management d. Making local units that are clones of the mother country units e. Centralized production, accounting, marketing, human resources, with strategic management.

answer

c. Dispersed production and marketing with centralized accounting and strategic management

question

1. Which of the following is not a specific challenge to global business systems? a. Shortage of skilled consultants b. Cultural expectations c. Different data transfer speeds d. Different telecommunication standards e. Unreliable phone networks

answer

b. Cultural expectations

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