ISYS 363 CH 2 – Flashcards
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DECISION-SUPPORT SYSTEMS (DSS) FOCUS ON PROBLEMS
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THAT REQUIRE SUPPORTING MORE NON-ROUTINE DECISION MAKING
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A DISPLAY WHICH PRESENTS GRAPHS AND CHARTS OF KEY PERFORMANCE INDICATORS ON A SINGLE SCREEN FOR MANAGING A COMPANY IS CALLED A
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DIGITAL DASHBOARD
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IN ORDER TO SOLVE KLUWER'S PROBLEM, THE COMPANY NEEDED A NEW TECHNOLOGY WHICH COULD
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CHANGE ITS ORGANIZATIONAL CULTURE AND BUSINESSES PROCESSES FOR KNOWLEDGE DISSEMINATION AND COLLABORATIVE WORK
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CUSTOMER RELATIONSHIP MANAGEMENT INCLUDES
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CUSTOMER SUPPORT APPLICATIONS
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WHAT IS AN EXAMPLE OF A COMPANY'S TRANSACTION PROCESSING SYSTEM
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A COMPANY'S INTERNAL EMAIL SYSTEM
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VAIL SKI RESORT BECAME A HIGH-TECH IN ORDER TO
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CREATE INTERACTIVE RESORTS WHICH ENCOMPASS DIVERSE AND EXPANSIVE SKIING WITH WORLD-CLASS CUSTOMER CARE AND EXQUISITE GUEST EXPERIENCES
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FUNCTIONAL SYSTEMS OF A TYPICAL BUSINESS THAT OPERATE INDEPENDENTLY OF ONE ANOTHER ARE BECOMING A THING OF THE PAST BECAUSE
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THEY CANNOT EASILY SHARE INFORMATION TO SUPPORT CROSS-FUNCTIONAL BUSINESS PROCESSES
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WORKING TOGETHER AS A TEAM TO PRODUCE A BUSINESS PLAN TO ALIGN STRATEGY WITH THE COMPANY'S GOALS IS AN EXAMPLE OF
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COLLABORATION
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IF A COOKIE COMPANY USES FACEBOOK TO HELP SELL A PRODUCT, THEY ARE EMBRACING
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SOCIAL BUSINESS
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IN MANY COMPANIES, THE INFORMATION SYSTEMS DEPARTMENT IS HEADED BY A(N)
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CHIEF INFORMATION OFFICER (CIO)
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WOLTERS KLUWER, A LEADING GLOBAL INFORMATION SERVICES AND PUBLISHING COMPANY, NEEDED ________ TO PROVIDE THE FOUNDATION FOR A SOCIAL NETWORK WITHIN THE COMPANY
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A CENTRAL SOURCE THAT WOULD SUPPORT DYNAMIC KNOWLEDGE-SHARING
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MANAGEMENT INFORMATION SYSTEMS (MIS) PROVIDE
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MIDDLE MANAGERS WITH REPORTS ON THE ORGANIZATION'S CURRENT PERFORMANCE
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A SUPPLY CHAIN MANAGEMENT SYSTEM IS CONSIDERED A TYPE OF ______ SYSTEM BECAUSE IT SHARES DATA ACROSS MULTIPLE ORGANIZATIONS.
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INTERORGANIZATIONAL
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__________ HELP BUSINESSES BECOME MORE FLEXIBLE AND PRODUCTIVE BY INTEGRATING GROUPS OF PROCESSES SO THEY FOCUS ON EFFICIENT MANAGEMENT OF RESOURCES AND CUSTOMER SERVICE SUCH AS SALES, MARKETING, AND ACCOUNTING.
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ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS
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