ISM 3013 Exam 2 Review 5 – Flashcards
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Among the following, what is NOT a factor that facilitates implementing an enterprise information system? Programs to conquer employee resistance Providing training Addressing transition problems Building collaborative management Identifying requirements gaps
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Providing training
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For a product to be considered a true ERP, it must include applications that integrate all of the following except ________. finances manufacturing supply chain human resources quality management
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quality management
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All of the following statements apply to Enterprise Application Integration (EAI), except ________. EAI establishes an integrated enterprise information store. EAI connects applications together. EAI provides integrated information. EAI integrates existing systems by providing layers of software. EAI is a suite of software applications.
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EAI establishes an integrated enterprise information store.
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What exactly is ERP? It is a simple software solution for small organizations. It is software that calculates enterprise revenue projections. It is an umbrella term for a complicated software solution. It is software that turns a business idea into a product design
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It is an umbrella term for a complicated software solution.
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________ systems link up all the direct activities in the organization: including logistics, operations, manufacturing, sales and marketing, and support. MRP CRM ERP EAI CASE
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ERP
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Customer relationship management applications include all of the following except ________. Order tracking Lead tracking Customer training Customer support Account tracking
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Lead tracking
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Which of the following information systems minimizes data duplication among departments? departmental information systems workgroup information systems personal information systems enterprise information systems
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enterprise information systems
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Which of the following workgroup processes is related to human resources? assessment customer support order management lead tracking
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assessment
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Which process below is typically performed by the accounting department? Assessment Account tracking Sales forecasting Budgeting Order tracking
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Budgeting
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Which of the following is the reason why business process reengineering is difficult across cross-functional processes? Responsibility for processes is not clearly defined. No manager has authority over all the processes assigned to them. Cross-functional processes lead to problems of isolated systems and data. Integration of data is not possible in cross functional processes. Problem resolution occurs through a detailed negotiation and contracts between owners.
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No manager has authority over all the processes assigned to them.
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Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems. True/False
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True
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The problems presented by functional processes can be resolved by ________? Eliminating duplication of data Cross-functional processes Building collaborative management Further disintegration of process data Increasing the efficiencies of functional processes
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Cross-functional processes
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Lead tracking is an application traditionally run in the functional area of ________. Operations Human resources Sales and marketing Accounting and finance CRM
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Sales and marketing
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Inventory management (raw materials, good-in-process) is an application traditionally run in the functional area of ________. Accounting Operations Manufacturing Sales and marketing Human resources
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Manufacturing
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Which of the following conditions exist when data are isolated in separated information systems? encapsulation information silo information overload data segregation
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information silo
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For a product to be considered a true ERP, it must include applications that integrate all of the following except ________. quality management finances manufacturing human resources supply chain
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quality management
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In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way. True/False
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False
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Returned products, recycled products, and disposal of materials or products are called: reverse flows material flows financial flows information flows
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reverse flows
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In the case of multi-national retailers, the customer relationship with vendors has become more personal. True/False
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False
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Which of the following terms refers to an ERP module that sends order or payment information automatically between companies? Essential data interchange Enhanced data identifier Electronic document interchange Electronic data interchange
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Electronic data interchange
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In a process diagram, a ________ represents an activity. Rectangle with the right top corner cut off Solid arrow Thin-lined circle Rectangle with rounded corners Heavy-lined circle
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Rectangle with rounded corners
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Which of the following is not a functional process in an organization? Forecasting Human resources Accounting Inventory planning Customer relationship management (CRM)
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Customer relationship management (CRM)
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An ERP feature that provides up-to-date information on what is going on throughout the company is called a _____. information control unit live dashboard management control board digital widget screen
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live dashboard
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_____ are the physical products, raw materials, and supplies that flow along a supply chain. Information flows Reverse flows Financial flow Material flows
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Material flows
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Sourcing from external suppliers occurs in the upstream portion of the supply chain. True/False
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True
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While changing a business process by adding a resource, one should add cost to the process if ________. The change generates value greater than its cost. The resources added are non-human. The resources added are human. The resource adds a recurrent cost. The resource is a one-time investment.
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The change generates value greater than its cost.
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Business process reengineering (BPR) takes advantage of new capabilities by all of the following except ________. Supporting functional systems that still function Designing the new process to take advantage of new information systems Altering existing business processes Helping the organization decide how best to use technology Involving key personnel throughout the organization
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Supporting functional systems that still function
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The solutions to problems in an enterprise system usually involve a single department of the organization. True/False
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False
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Information systems can be used to improve process quality by ________. Changing process structure Removing cross-functional dead-ends Controlling process flow Building information silos Changing process resources
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Controlling process flow
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All of the following are security risks associated with the PRIDE system, except ________. There is no way to have everyone follow a single set of data security procedures. Doctors and trainers may be restricted to viewing only partial data. Patient health data can be viewed by competing trainers. Patient health data can be viewed by other clubs. Patient's data can be used in unintended ways.
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Doctors and trainers may be restricted to viewing only partial data.
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Enterprise information systems can solve all the following problems except ________. Disjointed business processes Inefficiencies of isolated systems Duplicated enterprise information Extra process costs from repetition of activities Data quality problems
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Data quality problems
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The different types of users in the PRIDE system include all of the following, except ________. Patients Employers Health care professionals Personal trainers Health clubs
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Employers
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Jameel, a purchasing manager for Peerless Products, uses an ERP system to send purchase orders to vendors, schedule deliveries, provide shipping instructions, and manage payment information as well as arrival and receipt information for all of the materials that are needed to build their products. This describes Jameel's use of ERP to manage _____. manufacturing financial accounting logistics the supply chain
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the supply chain
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In the establishment of its new 3D design-selling business, All Road parts used information systems to reduce shipping costs in the selling process by ________. Prioritizing customers using purchase history Assisting customers to choose the 3D design they need Controlling process workflow Automating the delivery of the purchased 3D design Supporting direct mailings of catalogs
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Automating the delivery of the purchased 3D design
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The sequence of activities and phases of the customer lifecycle are as follows ________. Categorize, sell, support, and attract Attract, categorize, sell, and support Categorize, attract, sell, and support Attract, sell, support, and categorize Attract, sell, categorize, and support
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Attract, sell, support, and categorize
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Which of the following is false regarding the various aspects of business processes in an organization? Resources are people or equipment that can be assigned to activities. Business processes are service-oriented. Processes are the flow of authority in a functional area. Activities are tasks to be performed. Facilities are collections of resources.
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Processes are the flow of authority in a functional area.
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What is the major problem caused by information silos at the workgroup level? Disjointed business processes Data integrity problem due to inconsistent duplicated data Separate databases needed by each function Slower transaction processing Extra disk storage space usage
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Data integrity problem due to inconsistent duplicated data
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Requirements gap identification is a major task when implementing enterprise systems because of all of the following, except ________. Consolidating the functional systems will closes the gaps. The application may be altered to reduce the gaps. Features and functions of complex products like ERP are not easy to identify. The organization may need to change the way they do things to close the gaps. The organization needs to decide what to do with the gaps.
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Consolidating the functional systems will closes the gaps.
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How does ERP make businesses more efficient? It provides each department with its own database for faster decision-making. It separates sales and marketing functions from manufacturing functions for faster decision-making. It provides modules that link business processes together in a cross-functional manner. It uses radio frequency technology to track the flow of products and information
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It provides modules that link business processes together in a cross-functional manner.
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Which of the following statements is NOT true about a business process? A business process is a network of activities. Activities in a business process can be performed by humans only. Activities in a business process can be performed by computers only. Activities in a business process are fixed. A business process transforms inputs into outputs.
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Activities in a business process are fixed.
