ISDS – Flashcard
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Which of the following tasks would not typically represent an operations management activity at Hard Rock Cafe? Designing a efficient layout Preparing a employee schedule Filing a Tax return Receiving a shipment of incoming food ingredients
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Filing a tax return
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_____ - the creation of goods and services
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Production
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Which of the following is an example of a "hidden" production function?
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Transplanting a liver
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The production process does not include _______
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Advertising
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Three Primary Functions all organizations perform
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Marketing Production/ operations Finance/Accounting
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Not an operations activity at a bank
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auditing
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Not an operations activity on airlines
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sales
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Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?
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Industrial Engineering
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A global network of organizations and activities that supply a firm with goods and services
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supply chain
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Not one of the factors that fosters specialization and worldwide supply chains
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Marketing
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factors that fosters specialization and worldwide supply chains
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Specialized expert knowledge Instant Communication Cheaper Transportation
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The supply chain starts with ______
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The provider of basic raw materials
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Not one of the four reasons we study OM
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We want to understand what marketing managers do
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Why we study OM
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We want (and need) to know how goods and services are produced We want to understand what operations managers do OM is such a costly part of an organization Costly part of the organization
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Not one of the basic functions of the management process
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Inspecting
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Not one of the 10 strategic decisions
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marketing
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10 Strategic OM decisions
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Design of goods and services Managing quality Process and capacity design Location strategy Layout strategy Human resources and Supplement job design Supply chain management Inventory management Scheduling Maintenance
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OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment ?
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Process and capacity design
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Which of the following best defines scheduling?
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Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meting customer demands
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Father of scientific management
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Fredrick Taylor
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Introduced standardized, interchangeable parts
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Eli Whitney
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Believed management must do more to improve the work environment
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W. Edwards Deming
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Does not contribute to OM
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Unsystematic process data
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Innovations from physical sciences
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Contributes to OM
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Other disciplines including industrial engineering, statistics, management, and economics
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Contributes to OM
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Information Technology
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Contributes to OM
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The service sector constitutes what percentage of employment in the United States
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80-90%
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The economic activities that produce an intangible asset
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Services
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Intangible Unique Produced and consumed simultaneously
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Services
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Not a characteristic of services
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Standardized product
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Rapid Product Development
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Current trend in operations
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Global focus
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New Trends in OM
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Just-in-time performance
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New Trends in OM
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Supply chain partnering
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New Trends in OM
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Rapid product development
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New Trends in OM
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Mass customization
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New Trends in OM
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Empowered employees
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New Trends in OM
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Environmentally sensitive production
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New Trends in OM
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Ethics
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New Trends in OM
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Produce customized products, whenever and wherever needed
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Mass customization
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Not one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level
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Inventories provide safety against higher than expected demand
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reasons operations managers want to work with their supply chains to viciously cut inventories at every level
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Inventory hides quality issues Inventory constrains response to ever-shorter product life cycles Inventories require financial resources
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Global focus
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Part of the exciting challenges currently facing operations managers
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Just-in-time
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Part of the exciting challenges currently facing operations managers
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Supply chain partnering
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Part of the exciting challenges currently facing operations managers
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Rapid product development, alliances Mass customization
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Part of the exciting challenges currently facing operations managers
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Empowered employees, teams
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Part of the exciting challenges currently facing operations managers
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Local focus
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NOT Part of the exciting challenges currently facing operations managers
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Customers
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Stakeholder
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Distributors
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Stakeholder
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Community Members
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Stakeholder
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Competitors
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NOT A STAKEHOLDER
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Which of the following countries is NOT a member of the EU?
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Uruguay
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Which of the following is part of the EU
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France Spain Portugal
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Phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
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Purpose of NAFTA
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Why domestic business operations decide to change to some form of international operation ?
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Improve Operations Improve Products Improve the supply chain
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Not a reason why domestic business operations decide to change to some form of international operation ?
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Attract and Retain Local talent
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Globalization could complicate the operation's managers job
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Correct regarding Globalization and globalization strategies
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Globalization could contribute to efficiency
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Correct regarding Globalization and globalization strategies
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Globalization means customers, talent, and suppliers are worldwide
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Correct regarding Globalization and globalization strategies
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Globalization could add value to products and services
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Correct regarding Globalization and globalization strategies
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Globalization could simplify the operation's managers job
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Incorrect regarding Globalization and globalization strategies
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A strategy is a .......
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Action plan to achieve a mission
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States where the organization is going
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Correct about the mission
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Provides the concept of which firm can rally
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Correct about the mission
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Provides boundaries and focus for organizations
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Correct about the mission
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Each functional area may develop its own strategy, but not its own supporting mission
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Incorrect about the mission
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Differentiation
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Strategy approach for competitive advantage
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Cost leadership
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Strategy approach for competitive advantage
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Response
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Strategy approach for competitive advantage
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Purpose or rationale for an organization's existence
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Mission
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Competing on differentiation is concerned with ____
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Uniqueness
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Competing on cost is ________
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achieving maximum value as perceived by the customer
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Competing on response is based on _______
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Flexibility
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Competing on response is concerned with ________
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Reliability of Scheduling
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The creation of a unique advantage over competitors is referred as ________
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Competitive Advantage
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Goods and service design Quality Process and capacity design Location selection Layout design Human resources and job design Supply chain management Inventory Scheduling Maintenance
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10 Strategic OM Decisions
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Finance/ Accounting
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Not an OM Decision
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Not an OM Strategy/ Issue during the Introduction Stage of the product life cycle?
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Long production runs
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Frequent product and process design changes
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OM Strategy/ Issue during the Introduction Stage of the product life cycle
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Limited Models
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OM Strategy/ Issue during the Introduction Stage of the product life cycle
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High production costs
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OM Strategy/ Issue during the Introduction Stage of the product life cycle
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Not an OM Strategy/ Issue during the Growth Stage of the product life cycle?
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Reduce Capacity
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Forecasting Critical
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OM Strategy/ Issue during the Growth Stage of the product life cycle
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Enhance distribution
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OM Strategy/ Issue during the Growth Stage of the product life cycle
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Shift toward product focus
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OM Strategy/ Issue during the Growth Stage of the product life cycle
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A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage
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Resources View
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SWOT Analysis refers to
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strengths, weaknesses, opportunities, threats
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Graphical link of competitive advantages, KSFs, and supporting activities
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Activity map
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A set of skills, talents, and capabilities in which a firm is particularly strong is referred to as
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core competencies
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The core competence for Honda?
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Gas-powered engines
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A international business is a firm that ________
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Engages in International trade or investment
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Difference between multinational cooperation (mnc) and an international business
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For multinational cooperation, the business done outside of the firm is significant
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______ involves a high degree of centralization
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Global
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Uses decentralized authority with substantial autonomy
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multidomestic
