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IS chapter 9

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Enterprise systems include analytical tools
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True
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Supply chain management systems are a type of enterprise system.
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False
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An enterprise system helps reduce redundant business processes.
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False
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The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
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False
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Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.
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True
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Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.
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False
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The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
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True
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Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
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False
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In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
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True
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Inefficiencies in a supply chain are primarily caused by inaccurate information.
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True
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It can cost six times more to sell a product to a new customer than to an existing customer.
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True
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In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
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False
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Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model
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True
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Total supply chain costs in some industries approach 75 percent of the total operating budget.
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True
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All CRM packages contain modules for PRM and ERM.
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False
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Major CRM application software vendors include Oracle and SAP.
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True
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Cross-selling markets complementary products to customers.
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True
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CRM software can help organizations identify high-value customers for preferential treatments.
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True
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Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm’s customer touch points and from other sources.
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True
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Enterprise systems require fundamental changes in the way the business operates.
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True
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From your reading of the chapter’s opening case, Nvidia implemented new information systems in order to achieve which of the main six business objectives?
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Improved decision making
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A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:
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ERP systems.
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Enterprise software is built around thousands of predefined business processes that reflect:
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best practices
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Which of the following is not true about enterprise systems?
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Enterprise software is expressly built to allow companies to mimic their unique business practices.
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You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
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Select the functions of the system you wish to use.
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When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with:
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configuration tables.
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In order to achieve maximum benefit from an enterprise software package, a business:
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changes the way it works to match the software’s business processes.
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Supply chain complexity and scale increases when firms:
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produce products and services that coordinate with hundreds or more firms and suppliers.
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A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:
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supply chain.
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Components or parts of finished products are referred to as:
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intermediate products.