IS Chapter 12 MC – Flashcards
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_____ is the process by which organizational goals are achieved through the use of organizational resources.
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Management
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Which of the following is not a basic role of managers?
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entrepreneurial
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Being a figurehead and leader is part of the _____ managerial role.
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interpersonal
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Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role.
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decisional
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In the _____ phase of the decision-making process, managers examine a situation and identify and define the problem.
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intelligence
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In the _____ phase of the decision-making process, managers construct a model that simplifies the problem.
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design
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Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases.
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implementation
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In the _____ phase of the decision-making process, managers test potential solutions "on paper."
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choice
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Which of the following is not a reason why managers need IT support?
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The number of alternatives is decreasing.
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Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment.
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neither more nor less, decreased
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Which of the following is not a characteristic of a structured decision?
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The first three phases of the decision-making process need not occur in any particular sequence
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The type of decision that can be made by following a definite procedure is called a(n) ______ decision.
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structured
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________ decisions are more common at lower organizational levels.
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Structured
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Rank-and-file employees tend to make more _________ decisions.
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Structured
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Calculating gross pay for hourly workers is an example of ________ decision making.
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Structured
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Which of the following is not a characteristic of unstructured decisions?
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Standard solutions exist.
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When there is no well-understood or agreed-on procedure for making a decision, the decision is said to be:
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unstructured
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A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of decision?
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unstructured
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Which type of decision requires a combination of standard solution procedures and individual judgment?
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semistructured
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A company's annual employee evaluation best fits which type of decision?
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semistructured
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_____ is the efficient and effective execution of specific tasks.
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Operational control
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_____ is the acquisition and efficient use of resources in accomplishing organizational goals.
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Management control
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Computer support is greatest for which of the following problems?
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structured and operational control
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Computer support is least for which of the following problems?
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unstructured and strategic planning
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Searching for valuable business information in a database, data warehouse, or data mart is referred to as _____.
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data mining
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_____ provides users with a view of what is happening, whereas _____ addresses why it is happening.
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Multidimensional data analysis, data mining
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Credit card companies would most likely use which of the following to check for fraudulent credit card use?
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Data mining
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A company wants to use data from past promotional mailings to identify people who would likely respond favorably to future mailings. This company would most likely use:
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data mining
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Which of the following is not a characteristic of DSSs?
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They support only lower- and middle-level managers.
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At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her final exam to get an A in the course. She has just performed what kind of analysis?
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Goal-seeking
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_____ attempts to find the value of the inputs necessary to achieve a desired level of output.
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Goal-seeking analysis
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Which of the following is not a characteristic of organizational decision support systems?
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They are standalone systems.
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A(n) _____ provides rapid access to timely information and direct access to management reports.
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digital dashboard
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Which capability of digital dashboards enables users to obtain the latest data available on key performance indicators or some other metric, ideally in real time?
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Status access
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Which of the following information systems are very user friendly, supported by graphics, and provide exception reporting and drill down?
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digital dashboards
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Digital dashboards provide all of the following capabilities except:
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transaction processing
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The management cockpit best exemplifies which type of system?
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digital dashboards
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The primary distinguishing characteristic of geographical information systems is:
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every record or digital object has an identified geographical location
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Geocoding involves:
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integrating maps with spatially oriented databases and other databases
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Today, geographical information systems are being combined with _____ to form geospatial technologies.
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global positioning systems
