IS 290: chp 9-12 – Flashcards
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structural decisions
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operations strategy decisions that relate to location, physical capacity, process technology and vertical integration
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semistructured decisions
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occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision
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unstructured decisions
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Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice
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transactional information
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Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks
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OLTP
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OnLine Transaction Processing: the capture of transaction and event information using technology to process, store, and update information
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TPS
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transaction processing system: the basic business system that serves the operational level and assists in making structured decisions.
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source documents
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the original transaction record
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analytical information
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encompasses all organizational information, and it's primary purpose is to support the performance of managerial analysis or semi structured decisions.
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OLAP
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OnLine analytical processing: the manipulation of information to create business intelligence in support of strategic decision making
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DSS
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(Decision Support System) Information system that helps users analyze data and make decisions.
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What-if analysis
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checks impact of a change in a variable or assumption on the model
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Sensitivity analysis
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the study of the impact on other variables when one variable is changed
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Goal-seeking analysis
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the setting of an outcome and assessing what variable needs to change to achieve that outcome.
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optimization analysis
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an extension of goal seeking analysis, finds the optimum value for a target variable be repeatedly changing other variables
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EIS
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executive information system: specialized DSS that supports senior level executives and unstructured, long-term, nonroutine decisions requiring judgement, evaluation, and insight
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visualization
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produces graphical displays of patterns and complex relationships in large amounts of data
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digital dashboard
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common tool that supports visualization, tracks KPIs and CSFs compiling information from multiple sources and tailoring it to meet user needs.
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consolidation
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the aggregation of data from simple roll-ups to complex groupings of interrelated information
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drill-down
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enables users to view details, and details of details, of information
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slice-and-dice
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the ability to look at information from different perspectives.
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artificial intelligence
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simulates human thinking and behavior, such as the ability to reason and learn
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Intelligent systems
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various commercial applications of artificial intelligence
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expert systems
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computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems
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neural network
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category of AI that attempts to emulate the way the human brain works.
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fuzzy logic
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mathmatical method of handling imprecise or subjective information. ex.washing machines use this in determining how much water to use by measuring how clean the water is after cycles of washing.
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genetic algorithm
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mimics the evolutionary survival-of-the-fittest process to generate increasingly better solutions
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intelligent agent
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is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users
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shopping bot
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software that will search several retailer websites and provide a comparison of each retailers' offerings
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bullwhip effect
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occurs when distorted product information passes from one entity to the next in the supply chain
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demand planning software
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generates demand forecasts using statistical tools and forecasting techniques
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Supply Chain Planning (SCP) software
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uses mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventiory
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Supply Chain Execution (SCE) software
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automates the different steps and stages of the supply chain
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CRM reporting tech
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helps identify customers across other applications
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CRM analysis tech
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helps segment customers into categories such as best and worst customers
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Operational CRM
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supports traditional transactional processing for day-to-day, front office operations that deal directly with customers
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Analytical CRM
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supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers
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Enterprise Application Integration (EAI) middleware
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new approach to middleware, by packaging together commonly used functionality, which reduces the time necessary to develop solutions that integrate applications from multiple vendors
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Name the three types of quantitative DSS models?
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What-if analysis, sensitivity analysis, Goal-seeking analysis
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Name the organizational levels of IT systems going from the top down
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EIS,DSS,TPS
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What is a special-purpose, knowledge-based information system that accomplishes specific tasks on behalf of its users?
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Intelligent agent
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What automates the different steps and stages of the supply chain?
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Supply Chain Execution software
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What are the 5 keys to SCM success?
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Make the sale to suppliers, Wean employees of traditional business practices, Ensure the SCM system supports the organizational goals, Deploy in incremental phases and measure and communicate success, and Be future oriented
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What does the average company spend on production needs?
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almost 50 cents of every dollar earned
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What is the ability to view all areas up and down the supply chain?
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Supply chain visibility
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What is it called if a toy store holds extra inventory for the Christmas season?
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Safety inventory
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What helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability?
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collaborative demand planning
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Which of the following would an organization choose if it wanted to focus on information efficiency?
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Freely share lots of information
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What are the three primary components an organization should consider when determining its facilities strategy?
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Location, capacity, operational design
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"Who are our customers" is not one of the CRM reporting questions (T/F)
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True
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What is the term that identifies how frequently a customer purchases items?
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frequency
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What are the CRM business drivers?
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Inventory control, increase revenues, Automation, productivity, efficiency
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What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
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personalization
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Where do customer service representatives answer customer inquiries and respond to problems through a number of different customer touch points?
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Contact center
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Whichoperational CRM technologies does the marketing department typically use?
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List generator, campaign management, cross-selling and up-selling
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What helps an organization identify its customers across applications?
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CRM reporting technologies
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Which of the below represents a CRM analyzing technology questions?
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Why did sales not meet forecasts
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All employees are likely to use CRM, SCM, and ERP (T/F)
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true
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What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?
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Middleware
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Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
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ERP
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What are the primary business benefits of an ERP system?
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Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
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Human resource components
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According to Meta Group, what is the average time it takes for the average company to see results from an ERP solution?
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8 to 18 months
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Which of the following is not one of the three biggest vendors in the ERP market?
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Microsoft
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What is the single most important force reshaping the architecture and functionality of ERP systems?
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internet
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What are forecasts
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Prediction made on the basis of time-series information
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What reveals the degree to which variables are related and the nature and frequency of these relationships in the information?
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Association detection
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What types of BI decisions include predicting sales, determining correct inventory levels and distribution schedules among outlets, and loss prevention?
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Retail and sales BI decisions
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Which company uses statistical analysis to automatically detect potential issues, provide quick and easy access to reports, and perform multidimensional analysis on all warranty information?
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Whirlpool
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How does the DARPA Grand Challenge influence AI
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Created the initiative and the need for AI sutonomous combat forces and offered prizes for those who competed in the creation of these machines
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What are RFIDs and how do they affect SCM
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Radio frequency Identification tag, tracking people who have bought certain products that have RFIDs leading to info on location of customers and population density
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How did infoUSA help small businesses?
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infoUSA is a database of lists of companies that are in certain businesses (ex. RV manufacturers all in one list). Helped get the name out of small businesses and gave them access to other businesses helping them reach customers
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How did ERP save Shell Canada time and money
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ERP placed a web based system from contractors that repaired service stations to fill out the invoices themselves who could give detailed information instead of the employees handing off information to higher up employees who had to manually enter it in.
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Pull tech
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technology that recieves information
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Push tech
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technology that sends information
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Supplier Relationship Management
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SRM: focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects
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3 phases of CRM evolution
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Reporting, Analyzing, Predicting
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cross docking
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Distribution method where merchandise is unloaded from the shippers truck and within a few hours reloaded onto trucks going to stores
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"An army can only move as fast as its fastest supply wagon"
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Napoleon
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BudNet
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Budweiser knows every time a six-pack leaves a store shelf. Knows what beer lovers are buying
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Billy Beane
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Baseball player, Money Ball, used statistics to obtain under valued players
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Mike James
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no idea
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Michael Lewis
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Wrote "Money Ball"
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Michael Dell
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no idea
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Mike Trout
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no idea
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Earl Weaver
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no idea
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What are the steps in the supply chain in the video (order not needed)
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Marketing, product design, supplies, manufacturing, logistics, customer, reverse logistics
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Why is SCM important now
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ultimate competitive advantage
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What is the logical starting point in the Supply chain
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Marketing
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What do all manufactures rely on
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raw materials
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What company is a specialist at making computers that go inside other things?
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Motorola
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Motorola is a customer and a _____ in the supply chain
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supplier
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C.H. Robinson deals with what part of the supply chain
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logistics
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retailers like the Limited use _______-_______ logistics providers.
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third party
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adding price tickets and hangers to clothing is an example of what?
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value added
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____________systems is an example of another 3PL provider
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Power freight
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______ logistics uses TalkMan Technology
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Barris
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_______ Logistics are responsible for goods services and information that flow back up the supplychain
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Reverse
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Cycle inventory
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the average amount of inventory held to satisfy customer's demand
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Tennessee Task force one is located where?
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Memphis
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What is the famous appetizer served at Ben Pao?
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Shrimp Wontons
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IBR
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no idea
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Back hauling
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SCM tool where trucks pick up from other suppliers after making a drop off.
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Balanced scorecard
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Series of infor sheets to display the the relative perspective or customer, financial, Internation Business processes, and "leanring and gwoth"
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4 most common categories of AI
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Expert system, Neural network, Genetic algorithm, intelligent agent
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#1 SRM system past and present
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no idea
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Which system depends on cluster analysis? for information and identify behavioral traits
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CRM
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Market Basket analysis
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analyzes checkout information to detect buying behavior and predict future behavior
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Time-series information
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time-stamped information collected at a particular frequency
