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clients population receives help that functions as a social control

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Unruly children

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following skills best helps the human service professional understand the client's environment.

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Listening

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Principles of teaming include all expect

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pleasing the customer

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A New way that human service agencies relate to each other is by

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combining resources to serve clients better.

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Which of the following describes the case manager's activities?

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Gathering information make assessments and monitor services

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A growing trend to provide effective service is

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advocacy

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Today a new meaning for human service generalist is

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a professional who works with the clients unsung both the micro and macro perceptive

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Ethical standards are important of performance and practice.

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Define correct standards and performance and practice

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seeking advanced degrees, belong to the professional, and attending in service training.

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seeking advanced degrees, belonging to professions, and attending in service training

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Hippocrates, a doctor in the 3rd century B.C. was one f the few professionals who believed that problem behavior was a function of

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natural causes

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Relief for the poor was the responsibility of which provider during the middle ages?

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Institutions

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All of the following are features of Elizabeth's Poor Law Expect

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Inhumane treatment for those in institutions.

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The dramatic change in the care of the mentally ill that occurred by the end of the 18th century and resulted in more humane treated is know as

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The first revolution in mental health

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significant development in the early 1900's a period known as the social logical era, included all expect

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A new Treatment modalities for the mentally ill

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The beginning of the human service movement can be found in the impact of all expect

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Client's rights

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The joint commission on the mental illness and health made two recommendations that directly affect the human service movement

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An national mental health program and non medical workers

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To help states development programs for increased training, research, and practice, legalization to improve mental health created the

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National institutes of mental health

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The idea behind the passages of the community mental health centers act of 1963 was to

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Eradicate mental illness amount those living in poverty

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The establishment of professionals human service organizations served many purposes including

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the regulations of a profession or its workers

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Human service delivery in the rural areas has increased

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To serve the increased relocation of people to rule areas.

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Employees assistance programs are designed to

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Provide counseling for workers

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Which if the following best characterizes the American w/ Disabilities act (ADA)

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Intended to enable people with disabilities assess to goods and service

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Systems of care in school describe

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Support for children and families

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Technology is changing human service in ONE of the following ways

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Creative use of technology to serve professionals and clients

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Clients can benefit form technology

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without actually seeing a professional

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All but one of the following are questions asked during external review prior to the delivery of services

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why is this agency providing services

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Using the concept of continuum of care refuges to

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The level and intensity of care

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Confidentiality in the managed care setting is an issue because

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Information provided is sensitive in nature

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Urbanization is problem because

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it is becoming more pronounced in poor countries

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Aging in America is reelected in all but one of the theses statements

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A large number of aging will be wemon

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Among trends in human service are

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Aging ,terrorism new roles and violence

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Age Color disabilities gender national origin and religion are examples of

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Diversity

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Reasons that racial and ethical minorities bear a greater burden form unmint mental health needs to include all but

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Mental Health Problems

question

A term that indicates strong support of one's party platform

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Partnership

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Information about models of service delivery is important to human service professionals because

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They are likely to practice in other modes

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Mental disorders are originally based on diseases or illnesses that impair functioning is an assumption of

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psychoanalysis

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Three basic models of service delivery includes traditional psychiatry public health approach and the

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Human Service Model

question

Treatment is the medical models includes all expect

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Electroshock therapy

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Which is the most widely used treatment today for mental illness?

answer

psychiatry

question

The study of the effects of drugs on mental health is

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psychopharmacology

question

among the challenges facing those whoractie the medical model today are cure versus control the development of new drugs and

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the control of medical services

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The goal of the public heath model is to

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provide opportunities and conditions for health as a basic human rights

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supporting activities such as films, speakers, school programs, and pamphlets educate the population, a goal of the

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public health model

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Linking disease to disorderly and filthy cities and believing disease was providential were two ways public health was impacted by

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The social Philosophies of the 19 century

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healthy people is a national public health effort to improve the health of all people by

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Defying a prevention agenda

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Todays fast and easy assess to health information is an advantage of

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The Internet

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The following characteristics or teams are part of the model of human service expect!

answer

institutionalization

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Which one of the following represents the problem solving approach

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Teaching the client problem solving skills

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The whole person refers to one of the following

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The person and the problems that they face

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examples of those who receives human services are all expect

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patients who are physically ill

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integrated services reflect work w/ the clients that is

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coordinated

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Using the human service model , the professional asks all of the one of the following

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what was the mindset of the clients in the past

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Both the medical and public health model have in common

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Treating individuals. families and larger population

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public health and human services have in common

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using medial interventions

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The term client refers all but one of the following

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student,teachers, co- workers

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Which perspective is useful in deeming clients needs

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Hierarchical needs

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Traditional college are students are engaged in which developmental stage as describe by Erikson

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Identifying VS role confusion

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a job change, natural disaster and an accident may result in

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Situational Problems

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Violent crimes is considered a situational crisis because

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This is a situation w/ clear focused probem

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According to Maslow's theory, since needed exists in a hierarchy

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Bases needs must be met before higher order needs can be addressed

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Many of the homeless are currently

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dually diagnosed mentally and physically ill

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Reasons For homelessness include all expect

answer

technology

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To understand individual's as clients, the human service workers need to ask

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how does this group experience a crisis

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Clients stratification is related to

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problem solving

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Deciding for oneself on a course of action or the resolution to the problem is

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self determination

question

The increasing body of research that supports the concept that the personal characteristics of the helpers

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Are largely responsible for success of failure of helping

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Which of the following id the process that assists helpers w/ understanding their own attitudes and feelings

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Self Awareness

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All but one of the following responses are examples of empathy

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I feel sorry for you, locked up day and night

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One of the largest categories of specialists are

answer

councilors

question

providing a direct service to clients. one of the three areas of responsibility for human service professionals is illustrated by which roles.

answer

Advocate,Broker, caregiver

question

The rols of mobilizer, networker, and planner are part of the responsibilities of

answer

Community work

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The difference between front line workers and administrators is basically one of

answer

clients contacts

question

Encouraging responsibility and promoting self help are

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the goals of the helper process

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The cornerstone of helping is

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The goals of the helping process

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One of the things a helper will attend to before the client arrives

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The availability of records

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A Strategy of technique that helps the client become more comfortable with the settings the helper is

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ice barkers

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The behaviors of hlpers as they attend to both the verbal and non verbal communication of the client is

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effective communication

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The who what where when and why of the message is the

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questioning component

question

attending behavior includes the following nonverbal components expect

answer

vocal qualities

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Which if the following is the best way of electing information about a client's educational history?

answer

Let's talk about your school experiences

question

examples of questions which are helpful and appropriate are all expect

answer

why did you do that

question

The foundation of all groups functioning is

answer

communication skills

question

Awareness and sensitivity are keys to working with

answer

Clients form other cultures

question

Defining crises for an individual depends on the several factors including

answer

hoe hazardous or threatening he event is

question

a state of crises develop when

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The Individual reacts to a traumatic event

question

resolution focus brief therapy includes all but one of the following stages

answer

building clients weekends

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which of the following is not a part of the four steps process guidelines for linking the clients with another service

answer

evaluate

question

Self help groups, school and churches make up a

answer

personal network

question

paperwork serves all but one of the following functions

answer

establishing a permeate client record

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The encapsulated worker

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is insensitive of clients needs

question

burn out means

answer

the helper is tired of working with the clients

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professional development is effective when

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the worker is actively trying to avoid or over come encapsulation or burn out

question

The client empowerment model is effectiveness when

answer

clients are taught how to promote change

question

Which of the following intervenes and overrides professionals code of ethics only when necessary to protect public health, safety and welfare

answer

law

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A code of ethics includes all but

answer

instructions for all ethical dilemmas

question

professionals have responded to the dilemmas of service provision by

answer

Developing codes of ethics

question

Taraoff vs Regemts of the university of California underscores the responsibility of the helping professional to

answer

worn others of client;s intended harm

question

statement in codes of ethics about academic training and supervised expieence refer to

answer

competence informed consent

question

The common ground between responsibility and competence

answer

The commitment to serve the client

question

The worker's assurance that information that clients divulges will remain between the two of them reflects a commitment

answer

Confidentially

question

The informal of information that occurs in an agency or organizations settings among co workers or team members and supervisors is refer to as

answer

Relative confidentially

question

To think though issues of confidentially, the beginning human service professional can use all expect

answer

Clients code of ethics

question

What term refers to the cloents rights to know wabou t helper quilifications, treatment procedures, and costs of service. confidtiality and assess to records

answer

Informed Consent

question

Which are two necessary comments of moral reasoning?

answer

Rational Thinking and an orientation to moral principal

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