Intro to Business 6 – Flashcards
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Which term covers grouping jobs into logical units?
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a. specialization b. accountability c. authorization dd. departmentalization e. process management
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Which term refers to the specification of jobs to be done within an organization and the ways in which those jobs relate to one another?
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a. delegation b. a mission statement c. job specialization d. role responsibility ee. organizational structure
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What is authority given to a special group of employees that play central roles in the firm's daily operations called?
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a. risk aversion bb. committee and team c. line d. matrix e. product and labor
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What is the main organizational characteristic of decentralized firms?
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aa. flat b. tall c. diverse d. multi-layered e. matrix
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What is the power to make the decisions necessary to complete a task called?
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a. delegation b. specification cc. authority d. responsibility e. accountability
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At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. What does this example demonstrate?
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a. departmentalization bb. specialization c. functionalization d. responsibility e. innovation
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What is authority that flows up and down the chain of command called?
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a. staff authority b. departmental authority c. delegated authority d. divisional authority ee. line authority
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What kind of departmentalization happens when an organization is divided into operations related to different products?
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a. functional departmentalization WRONG bb. process departmentalization c. customer departmentalization WRONG d. geographic departmentalization e. regional departmentalization
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What are everyday social interactions among employees that transcend formal jobs and job interrelationships called?
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a. traditional structure bb. informal organization c. networking opportunities d. production organization e. community structure
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What kind of organization becomes more responsive to its environment by breaking the company into more manageable units?
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a. centralized WRONG bb. decentralized c. geographic d. process-oriented e. brand conscious
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Which feature characterizes the organization of centralized firms?
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a. flat bb. tall c. very large d. responsive to change e. well capitalized
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Which of the following is an advantage of job specialization?
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aa. Workers can develop expertise in their jobs. b. Workers will not need to be trained. c. Jobs become more interesting. d. Workers derive more satisfaction from their jobs. e. Jobs do not need to be redefined.
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What do the solid lines on an organization chart show in reporting relationships within a company?
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a. mission statement bb. chain of command c. job specialization d. grapevine activity e. market share
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Which factor plays a key role in determining an organization's structure?
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a. competition and technology b. location and life-cycle stage c. profitability and leverage d. research and development ee. mission and strategy
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With its many organizational layers , what type of organizational structure does the U.S. Army demonstrate?
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aa. tall b. step c. flat d. broad e. triangular
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What type of departments are linked to the production and sales of specific products?
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a. staff departments b. matrix departments cc. line departments d. organizational departments e. entrepreneurial departments WRONG
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What type of departmentalization does Kraft Foods use by having separate divisions for different types of foods?
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a. customer b. functional c. geographic dd. product e. brand
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The organization of the health care producer Johnson & Johnson includes consumer health care products, medical devices and diagnostics, and pharmaceuticals. What kind of organizational structure does this company use?
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a. departments b. regions c. units dd. divisions e. committees
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Companies with centralized authority systems typically require multiple layers of management. What type of organizational structures are these companies utilizing?
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aa. tall b. short c. flat d. broad e. oblique
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American Wood Products has three divisions. The Lumberjack division is involved in harvesting trees and transporting them to lumber mills. The Milling division transforms cut timber into dimensional lumber for building. The Paper Products division makes paper and cardboard from the remnants of the milling process. What type of departmentalization is this an example of?
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a. functional departmentalization bb. process departmentalization c. customer departmentalization d. geographic departmentalization e. brand departmentalization
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What is an employee's duty to perform an assigned task?
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a. delegation b. authority cc. responsibility d. accountability e. specialization
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Determining how people performing certain tasks can best be grouped together is called what?
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aa. departmentalization b. specialization c. controlling d. leadership e. directing
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Which term describes creating and maintaining the innovation and flexibility of a small business environment within the confines of a large, bureaucratic structure?
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a. basic structuring b. process organization cc. intrapreneuring d. extrapolating e. product innovation
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With relatively few layers of managers, what do decentralized organizations tend to reflect?
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a. tall organizational structure b. short organizational structure cc. flat organizational structure d. elliptical organizational structure e. triangular organizational structure
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Which of the following clarifies structure and shows employees where they fit into a firm's operations?
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a. delegation b. departmentalization cc. organization charts d. mission statement e. job descriptions
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Firms with what structure are structured around departments for each basic business action?
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a. divisional structure b. matrix structure cc. functional structure d. international structure e. regional structure
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Which of the following types of structure entails a second chain of command?
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a. divisional b. departmental c. committee dd. matrix e. team
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What is the process of designing specific jobs that need to be done and identifying the people who will perform them called?
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a. departmentalization bb. job specialization c. group tasks d. segmentation e. team cohesion
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In what type of organization do most lower-level decisions need to be approved by upper management before they can be implemented?
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a. line b. staff c. decentralized dd. centralized e. learning
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Which of the following is a natural part of organizational growth?
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a. retrenchment b. entrepreneurship cc. job specialization d. outsourcing e. team consolidation
