question

Two organizations that rate and classify hotels are Mobile Travel Guide and:

answer

American Automobile Association

question

The main function of a hotel is to:

answer

Provide an outstanding lodging experience

question

The primary purpose of revenue management is to

answer

Increase profitability

question

75 % of car rental sales take place at:

answer

Airports

question

Benefits of tourism include all of the following except

answer

It provides a strain on the local infrastructure

question

Coastal cruises provide passengers with an opportunity to

answer

sail close to land, sail into northern europe

question

A catering event order (CEO) or banquet event order (BEO) is used to:

answer

Provide the client and hotel with essential information about each function

question

In most hotels the executive committee

answer

Is involved in all major decisions but ultimately responsibility lies with the General Manager

question

In this type of ownership, investors do not pay corporate income tax, distribute the majority of net income to shareholders and are publicly traded.

answer

REIT

question

Hotels may be classified by a number of factors including location, price, and:

answer

Types of service provided

question

Reasons people travel include all but which of the following:

answer

All of the above are examples of reasons why people travel

question

When selling a room, the front desk associate may upsell, which means:

answer

Suggestively selling the features of a larger room, higher floor or perhaps a better view

question

Average daily room rate (ADR) is determined by:

answer

Room revenue divided by number of rooms sold

question

Franchisee benefits include all of the following except:

answer

Discount franchise fees

question

The multiplier effect occurs when:

answer

Money is recycled back into the community from the money tourists spend in the local economy

question

Property management systems are designed to assist front office employees in performing functions related to which tasks?

answer

Reservations, rooms, and guest management

question

All of the following are potential negative impacts that tourism may have on the local environment except:

answer

Partnerships are formed between governments and local industries to put regulations in place to protect resources

question

Franchising is a concept that allows hotels to:

answer

Expand rapidly by using other people's money

question

The leading international organization in the field of travel and tourism is:

answer

WTO

question

Currently, the largest cruise line in the industry is:

answer

Carnival

question

Eco-tourism is often used interchangeably with the term

answer

Sustainable tourism

question

What association is the global organization that regulated almost all international airlines?

answer

International Air Transportation Association (IATA)

question

Management contracts became popular in the 1970's because:

answer

Rapid growth in hotels

question

Guest speaker, Jim Strong, told the class what he looks for in a potential employee or intern.

answer

What the applicant can offer his company.

question

The largest department in the hotel, in terms of number of employees, is:

answer

Housekeeping

question

Hotels classified by price would include:

answer

Luxury, all-suite, economy and budget

question

A major benefit of the hub and spoke system adopted by major U.S. airlines is:

answer

Airlines can service more cities at a lower cost

question

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:

answer

Concierge

question

The rack rate is:

answer

The published rate that the hotel would like to get for a room

question

Franchising hotels began in 1907 by:

answer

Ritz-Carlton

question

The individual responsible for the task of balancing the guest accounts receivables is the:

answer

night auditor

question

Interdependency between various segments of the hospitality industry means:

answer

each segment, to an extent, depends on another for business

question

Cultural tourism is motivated by:

answer

Lifestyle and heritage offerings of a community

question

The executive committee of a hotel is:

answer

Comprised of key associates who head major departments

question

For most cruise lines, the largest source of income comes from:

answer

Beverage service

question

Maglevs are super fast trains that:

answer

Are suspended in the air and propelled by magnetic force

question

If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:

answer

$114.63

question

The area of the hotel that is often described as the nerve center of hub is:

answer

Front office

question

Hotels classified by level of service would include:

answer

Full-service, mid-scale, extended stay and limited service

question

Guest speaker, Jim Strong, attributes his success, partially to:

answer

...

question

A position description for the front office includes all of the following tasks except:

answer

To clean rooms

question

Sustainable tourism

answer

"responsible travel to natural areas that conserves the environment and sustains the well being of local people"

question

Airport hotels are

answer

Range from 200- 600 rooms with full service

question

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

answer

Computer programming skills

question

A demand forecasting technique used to maximize room revenue is known as:

answer

Revenue Management

question

Marriott builds a hotel for $34 million and sells it to an investment firm for $52 million. Marriott charges the investment firm 2-4% of gross revenues to operate the hotel. This type of transaction is known as a:

answer

Management contract

question

Hotels classified by location might include:

answer

City, resort, airport and freeway

question

The mass market segment of the cruise industry generally consists of :

answer

...

question

The concierge association, which promotes high professional and ethical standards, is called:

answer

...

question

Casino hotels are different from other hotels because:

answer

They make more money from gaming than rooms

question

The founders of classical cuisine are:

answer

Marie-Antoine Carême and Auguste Escoffier

question

A good rule of thumb when pairing wine and food is that:

answer

the heavier the food, the heavier and more robust the wine should be

question

The challenge of healthcare managed services is to:

answer

...

question

All products being delivered to a foodservice establishment should have a date stamp and be rotated using what common system:

answer

first in first out

question

One part of the marketing strategy for chain restaurants is to:

answer

...

question

The fastest growing segment of ethnic restaurants in the U.S., based on popularity is:

answer

Mexican

question

Quick service restaurants are known for their:

answer

Limited menus

question

The front of the house areas in a restaurant include:

answer

anyone with guest contact

question

The largest airline catering company is:

answer

LSG Sky Chefs

question

Which of the following would NOT be the responsibility of a restaurant manager?

answer

all of these are manager responsibilities

question

Groups of restaurants identical in market, concept, design, services, food, and name are known as:

answer

Chains

question

Guest counts or covers are:

answer

the number of guests patronizing the restaurant over a given time

question

The average person in our society spends about what percent of their food dollar away from home?

answer

50%

question

By law, champagne may only:

answer

come from the Champagne region of France

question

Quick service restaurants have increased in popularity because of:

answer

their location strategies

question

_____________ are operations owned by one or more owners who are usually involved in the day to day operations of the business.

answer

Indies (or independent restaurants)

question

Average guest check is calculated by:

answer

dividing total sales by total number of guests

question

Feeding military personnel includes:

answer

feeding troops, officers in clubs, dining halls and military hospitals

question

What should a chef consider in determining production amounts for a given day or meal period?

answer

Amount needed for projected sales minus what is on hand

question

Food that is attractively arranged on platters, presented to the guest by servers then completed tableside using a guerdion is known as what type of service?

answer

French

question

Budgeting is easier with on campus college foodservice because:

answer

students have prepaid for their meals and numbers are easier to forecast

question

The main benefit of franchise ownership is:

answer

the concept is proven and less likely to fail

question

Some of the driving forces and trends with college campus foodservice are:

answer

...

question

Airlines may choose to eliminate or cut back on in-flight foodservice in order to:

answer

...

question

Forecasting restaurant sales has two components:

answer

guest counts and average check

question

Standardized recipes are used in a production kitchen in order to

answer

maintain consistency and minimize waste

question

Purchasing, receiving, food preparation, storing and issuing, stewarding, accounting, and budgeting are areas of the business included in:

answer

the back of the house

question

In-flight foodservice refers to:

answer

food served onboard aircraft

question

Family restaurants have evolved from:

answer

coffee shops

question

Food that is cooked in the kitchen, cut, placed onto serving dishes and attractively garnished, then presented to the guest and served individually by placing the food onto the guests plate using a serving fork and spoon is known as what kind of service?

answer

Russian

question

A purchase order is often used in the industry and is defined as

answer

an order to purchase a certain quantity of an item at a specific price

question

Describing, recommending, showing and offering a variety of food and beverage choices to a guest is known as:

answer

suggestive selling

question

A wine expert, often found on the staff of a fine dining restaurant, is called the:

answer

Sommelier

question

Franchises are often affiliated with:

answer

chains

question

Today's field troops receive their food portions in plastic and foil pouches that are known as:

answer

MRE (meals ready to eat)

question

Upselling, educating guests about specials, or suggesting a specific kind of wine to go with dinner are all examples of:

answer

suggestive selling

question

In college campus foodservice, the daily rate refers to the amount of:

answer

money required per day from each person to pay for foodservice

question

Food that is prepared and decoratively placed onto plates in the kitchen, carried into the dining room and served to the guests is know as what type of service?

answer

American

question

There are several methods used to classify restaurants, experts agree that the two main categories of restaurants would be:

answer

Independent and chain

question

The word restaurant comes from a French word meaning:

answer

restore

question

Curbside appeal means:

answer

keeping the restaurant looking attractive and welcoming

question

In addition to sales projections, forecasting is used to predict all of the following except:

answer

daily specials

question

Benefits to owning an independent restaurant include all but the following:

answer

Low risk

question

A restaurant that offers a good selection of menu items, with 15 or more being cooked to order and made from scratch could be categorized as a:

answer

fine dining restaurant

question

Implementing a comprehensive training program in the kitchen is vital due to:

answer

high turnover rates

question

The rationale behind the enactment of the National School Lunch Act of 1946 was:

answer

if students received good meals, they would make healthier recruits for the military

question

One reasonable way in which a restaurant or bar owner can show responsible service of alcoholic beverages is:

answer

provide training programs like ServSafe

question

Par stock is best described as

answer

a stock level that must be on hand as all times

question

All of the following are typical quick service restaurant offerings except:

answer

Sushi

question

If total sales were $2550.00 and 110 guests were served, the average guest check would be:

answer

$23.18

question

Event planners are responsible for:

answer

Planning the event from start to finish

question

Casino developer Steve Wynn has been credited with:

answer

transforming Las Vegas from a gambling venue for adults into a world renowned resort and convention destination

question

Places where members gather for social, recreational, professional or fraternal reasons are called:

answer

private clubs

question

A FAM trip is designed to:

answer

familiarize a meeting planner with the site prior to booking an event

question

One of the challenges presented by changing technology as it relates to the special events field is:

answer

the need to continually master new software programs and applications

question

Due to increasing competition, gaming entertainment venues are creating bigger and better production shows in order to:

answer

become a destination attraction

question

The Royal and Ancient Golf Club of St. Andrews, Scotland, founded in 1758 is recognized as the:

answer

birthplace of golf

question

MICE is an acronym for:

answer

Meetings, Incentive Travel, Conventions and Exhibitions

question

The Indian Gaming Regulatory Act of 1988 was a response to:

answer

...

question

Guest speaker, Hank Kraft, ended his presentation with a comment about successful people. "Successful people ask ______, others ask______"

answer

Why, How

question

The number one skill a successful event manager must possess is:

answer

...

question

Founded in 1957, Dallas based ClubCorp is the world leader in delivering:

answer

premier golf, private club, and resort experiences

question

Famous restauranteur, Norman Brinker of Dallas, left Steak & Ale to buy this small, up and coming restaurant group.

answer

Chili's

question

A person that contracts out their services to (or work for) associations and corporations and plan meetings down to the last detail is:

answer

a meeting planner

question

Gaming entertainment is the business of hospitality and entertainment with a core strength of:

answer

casino gaming

question

You have been approached by a client to provide a proposal for their annual corporate recognition event, in order to prepare your proposal you will need information about the following: event location, event focus and event outcomes. What phase of the meeting planning process would you be involved in?

answer

Research

question

SMERF events fall under which category of special events?

answer

Social

question

A service contractor is hired by the:

answer

Exposition show manager

question

The main difference between club management and hotel management is:

answer

...

question

The two most important social skills a meeting planner can have are communication and:

answer

...

question

Fairs, festivals and events are:

answer

public celebrations staged throughout the world

question

The annual meeting has ended and you are at the post-convention meeting with members of the hotel staff, the host company and your special events team. Together you are reviewing the successes and challenges of the event. Which stage of the event planning process are you involved in?

answer

Evaluation

question

Guest speaker, Hank Kraft, emphasized that successful companies

answer

...

question

A professional wedding planner assists with all of the following except:

answer

...

question

Guest speaker, Hank Kraft, has a strong background in architecture which has enabled him to be successful in creating:

answer

Concepts

question

Gaming entertainment refers to one subset of the gaming industry known as:

answer

the casino industry

question

Gaming revenue is produced from:

answer

casino win

question

The gaming entertainment is popular to the government due to:

answer

tax revenue

question

An event that brings together sellers of products and services, where they can show their wares to a group of attendees is known as a:

answer

...

question

In order to keep management turnover low or at none, the Hal Smith Restaurant Group insists on "ownership" by their managers. What percentage equity do the managers own?

answer

...

question

With country clubs, the type of membership that enables members to use all the facilities all the time is a:

answer

full membership

question

Cruises to nowhere refer to:

answer

part of a cruise vacation where gaming and entertainment on-board ship are the main attraction

question

Event tourism is a relatively new term defined as the systematic planning, development and marketing of:

answer

festivals

question

The primary functions of the Convention and Visitors Bureau include all of the following except:

answer

...

question

A service organization within the visitor industry that offers a host of programs and services to meet clients needs is known as a:

answer

...

question

What is the primary responsibility of the Convention and Visitors Bureau?

answer

generate and increase revenue in the city

question

The process of reaching an agreement on the terms and conditions that will govern an event or relationship between a client and vendor is known as:

answer

...

question

One of the first forms of gambling was:

answer

dice throwing

question

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

answer

Hershey's

question

Large facilities where meetings and expositions are held, usually in city centers are known as:

answer

convention centers

question

The use of flow charts and graphs for scheduling, clearly defined work set up and breakdown, statements used to guide the decision making process and fulfilling commitments are examples of:

answer

Project management

question

Bugsy Siegel was known for all of the following except:

answer

...

question

An example of a professional club would be:

answer

...

question

One purpose of the Club Manager's Association of America is to:

answer

advance club management through professional development

question

The client has hired you as their special event coordinator. You are working with the corporate team to plan the budget, select the event site, and negotiate the entertainment contracts. What phase of the meeting planning process are you involved in?

answer

Planning

question

Many of the most well-known parks in the U.S. are located in:

answer

Florida

question

Theme park safety is very important and all safety inspectors must be certified through the :

answer

National Association of Amusement Ride Safety Officials

question

A large meeting that includes some type of exposition or trade show would be a:

answer

convention

question

A club house, golf course, banquet facilities, swimming pool, bars and restaurants are characteristic of which type of club?

answer

Country club

question

From the early 1940's to until 1976, what city had a virtual monopoly on the gaming entertainment business?

answer

Las Vegas

question

Securing sponsorship for an event is helpful because sponsors provide:

answer

Money or in-kind contributions in exchange for recognition

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