Information System Ch.7

are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.
Dynamic processes
A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise
In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.
Gap identification is a major task when implementing enterprise systems.
Converting to an ERP system is not nearly as disruptive as converting to an EAI system.
Which of the following workgroup processes is related to manufacturing?
planning and scheduling
Business process reengineering is a quick process, but it is exceedingly expensive.
Which of the following is a characteristic of dynamic processes?
They are adaptive processes that change structure rapidly and readily.
Epicor and Microsoft Dynamics are the highest ranked ERP vendors in the market.
Which of the following workgroup processes is related to operations?
finished-goods inventory management
Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?
Which ERP vendor acquired PeopleSoft and Siebel?
ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?
steps for using the applications to accomplish the activities in processes
ERP vendors train an organization’s employees, called Super Users, to become in-house ERP trainers in training sessions called
train the trainer
Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.
Structured processes are standardized processes that involve day-to-day operations.
Lead generation and lead tracking are processes concerning the sales and marketing department.
Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
The four major ERP products of ________ are AX, Nav, GP, and Solomon.
Microsoft Dynamics
is the activity of altering and designing business processes to take advantage of new information systems.
Business process reengineering
is one of the SOA protocols
is an example of an inter-enterprise information system.
The two dimensions of process quality are
efficiency and effectiveness
Enterprise application integration is
a suite of software applications that consolidates existing systems by providing layers of software that connect applications together
ch of the following workgroup processes is related to customer service?
account tracking

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