Information System Ch.7 – Flashcards
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are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.
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Dynamic processes
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A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise
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Trigger
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In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.
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True
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Gap identification is a major task when implementing enterprise systems.
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True
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Converting to an ERP system is not nearly as disruptive as converting to an EAI system.
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True
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Which of the following workgroup processes is related to manufacturing?
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planning and scheduling
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Business process reengineering is a quick process, but it is exceedingly expensive.
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False
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Which of the following is a characteristic of dynamic processes?
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They are adaptive processes that change structure rapidly and readily.
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Epicor and Microsoft Dynamics are the highest ranked ERP vendors in the market.
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True
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Which of the following workgroup processes is related to operations?
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finished-goods inventory management
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Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?
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Marketing
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Which ERP vendor acquired PeopleSoft and Siebel?
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Oracle
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ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?
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steps for using the applications to accomplish the activities in processes
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ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called
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train the trainer
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Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.
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True
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Structured processes are standardized processes that involve day-to-day operations.
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True
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Lead generation and lead tracking are processes concerning the sales and marketing department.
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True
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Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
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True
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The four major ERP products of ________ are AX, Nav, GP, and Solomon.
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Microsoft Dynamics
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is the activity of altering and designing business processes to take advantage of new information systems.
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Business process reengineering
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is one of the SOA protocols
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OData
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is an example of an inter-enterprise information system.
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PRIDE
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The two dimensions of process quality are
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efficiency and effectiveness
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Enterprise application integration is
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a suite of software applications that consolidates existing systems by providing layers of software that connect applications together
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ch of the following workgroup processes is related to customer service?
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account tracking
