question

Improved decision making

answer

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives? A) Customer and supplier intimacy B) Improved decision making C) Operational excellence D) New products and services

question

the flattening of economic and cultural advantages of developed countries

answer

Journalist Thomas Friedman's description of the world as "flat" referred to: A) the flattening of economic and cultural advantages of developed countries. B) the use of the Internet and technology for instantaneous communication. C) the reduction in travel times and the ubiquity of global exchange and travel. D) the growth of globalization

question

employee morale

answer

The six important business objectives of information system investment include all of the following except: A) competitive advantage. B) employee morale. C) improved decision making. D) survival.

question

survival

answer

The use of information systems because of necessity describes the business objective of: A) survival. B) improved business practices. C) competitive advantage. D) improved flexibility.

question

implementing information systems to support better management decision making.

answer

All of the following choices describe ways for a company to achieve a competitive advantage, except: A) producing a superior product and charging less than competitors. B) implementing information systems to support better management decision making. C) garnering more sales and profits than your competitors. D) using information systems to create new and popular products that your competitors cannot duplicate.

question

improved decision making.

answer

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: A) improved flexibility. B) improved decision making. C) improved efficiency. D) customer and supplier intimacy.

question

survival

answer

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: A) improved efficiency. B) customer and supplier intimacy. C) survival. D) competitive advantage.

question

decision making and control in an organization.

answer

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: A) decision making and control in an organization. B) communications and data flow. C) managers analyzing the organization's raw data. D) the creation of new products and services.

question

input, processing, and output.

answer

The three activities in an information system that produce the information organizations use to control operations are: A) information retrieval, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback.

question

increases in transaction costs.

answer

All of the following describe the effects of globalization except: A) significant decreases in operating costs. B) reduction of labor costs through outsourcing. C) ability to find low-cost suppliers. D) increases in transaction costs.

question

meaningful information.

answer

The average number of tickets sold daily online is an example of: A) input. B) raw data. C) meaningful information. D) output.

question

transfers processed information to the people who will use it or to the activities for which it will be used.

answer

Output: A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers raw data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used.

question

processing

answer

Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) organizing. D) feedback.

question

1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.

answer

An example of raw data from a national chain of automobile stores would be: A) average of 13 Toyotas sold daily in Kentucky in 2007. B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. D) annual sales of Toyota RAV4s increased 2.4 percent.

question

modern information systems

answer

Electronic computers and related software programs are the technical foundation, the tools and materials, of: A) all business procedures. B) information accumulation. C) modern information systems. D) all industrialized countries.

question

management information systems

answer

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called: A) information systems literacy. B) information systems architecture. C) management information systems. D) information technology infrastructure

question

is a pyramid structure of rising authority and responsibility.

answer

A hierarchy: A) results in a clear-cut division of labor. B) is composed primarily of experts trained for different functions. C) is a pyramid structure of rising authority and responsibility. D) is used primarily in large organizations to define job roles.

question

managerial, professional, and technical workers.

answer

In a hierarchical organization, the upper levels consist of: A) managerial and professional workers. B) managerial, professional, and technical workers. C) professional and operational workers. D) managerial, professional, and operational workers.

question

culture

answer

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A) culture. B) environment. C) atmosphere. D) values.

question

designing new information systems.

answer

All of the following can be considered managerial responsibilities except: A) making action plans to solve organizational problems. B) creating new products and services. C) designing new information systems. D) allocating human resources to coordinate the work to be done.

question

the software governing the organization of data on physical storage media

answer

Data management technology consists of: A) the physical hardware and media used by an organization for storing data. B) the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C) the software governing the organization of data on physical storage media. D) the hardware and software used to transfer data.

question

the types of reviews in place for selecting data input personnel.

answer

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering: A) the skill levels of the employees inputting the data. B) the training given to the employees inputting the data. C) the types of reviews in place for selecting data input personnel. D) the types of automatic error checking provided by the input software.

question

use Internet technology for a private company network

answer

Intranets: A) are based on mainframe technology. B) are multiple networks joined together. C) are typically used to communicate with the business's trusted vendors. D) use Internet technology for a private company network.

question

identifying the problem.

answer

The first step in the four-step model of business problem solving is: A) agreeing that a problem exists. B) identifying the problem. C) outlining the problem's causes. D) assigning the problem to a problem solver.

question

technology

answer

Inadequate database capacity is an example of the ________ dimension of business problems. A) technology B) organizational C) people D) management

question

people

answer

Legal and regulatory compliance is an example of the ________ dimension of business problems. A) management B) organizational C) people D) technology

question

People

answer

You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect? A) People B) Technology C) Management D) Organizational

question

organizational

answer

Poor business processes is an example of the ________ dimension of business problems. A) management B) organizational C) people D) infrastructure

question

people dimension

answer

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: A) management dimension. B) people dimension. C) organizational dimension. D) technology dimension.

question

existing resources and skills

answer

In choosing the best solution for a business problem, one of the most important considerations is: A) change management. B) existing resources and skills. C) employee training. D) outcome measurement.

question

implementation

answer

The final step in the four-step model of business problem solving is: A) outcome. B) implementation. C) change management. D) feedback

question

Evaluating a selection of software packages for implementing a new business process

answer

Which of the following would not be considered part of the implementation phase of problem solving? A) Change management B) Purchasing hardware for an information systems solution C) Training an employee on new systems software D) Evaluating a selection of software packages for implementing a new business process

question

the continuous nature of problem solving.

answer

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates: A) the importance of training employees on new business processes. B) the need to prepare for measuring outcomes of a business solution. C) the continuous nature of problem solving. D) the need to quickly adapt to new technological innovations.

question

rushing to judgment

answer

One of the most frequent errors in problem solving is: A) rushing to judgment. B) not being aware of personal limitations. C) being too doubtful. D) following a rote pattern of decision making.

question

usefulness

answer

A major criterion in deciding the most important perspectives of a business problem is: A) implementation. B) change management. C) usefulness. D) organizational needs.

question

Apple's creation of the iPod

answer

Which of the following is an example of a business using information systems to create new products and services? A) Apple's creation of the iPod B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker D) Verizon's Web-based digital dashboard providing real-time company information for managers

question

Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.

answer

An example of a business using information systems to attain competitive advantage is: A) Apple's creation of the iPod. B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. D) Verizon's Web-based digital dashboard providing real-time company information for managers.

question

JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

answer

An example of a business using information systems for customer and supplier intimacy is: A) Apple's creation of the iPod. B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. D) Verizon's Web-based digital dashboard providing real-time company information for managers.

question

an understanding of online transaction and reporting systems.

answer

An information skill important for an accounting major would be: A) an understanding of online transaction and reporting systems. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership.

question

an understanding of product management enterprise systems.

answer

An information skill important for a marketing major would be: A) an understanding of online transaction and reporting systems. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership.

question

organizational

answer

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ element of the system. A) organizational B) managerial C) people D) technology

question

5%

answer

What is the estimated growth rate for information systems managers' jobs through 2020? A) 15% B) -1% C) 45% D) 5%

question

customer and supplier intimacy.

answer

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of: A) new products, services, and business models. B) survival. C) customer and supplier intimacy. D) improved decision making.

question

senior managers

answer

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. A) operations managers B) senior managers C) marketing managers D) accounting managers

question

financial managers

answer

Operations management, as a discipline, is directly relevant to all of the following occupational categories except: A) industrial production managers. B) operations analysts. C) administrative service managers. D) financial managers.

question

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

answer

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed? A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.

question

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.

answer

68) Which of the following statements is not true? A) The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work. B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States. C) The fear that offshore outsourcing will reduce demand for new information system hires in the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs. D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.

question

Culture affects how information system solutions are implemented and used.

answer

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems? A) Culture is one element that can be radically changed, not always for the better, by new information systems. B) Culture affects how information system solutions are implemented and used. C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. D) Culture is the driving force behind decision making and innovation.

question

Customer and supplier intimacy

answer

Based on your reading of the case discussing mobile handhelds in the workplace, PepsiCo's custom iPhone app to coordinate deliveries enhances which of the following generic business objectives? A) New products, services, and business models B) Survival C) Improved decision making D) Customer and supplier intimacy

question

the Internet.

answer

The world's largest and most widely used network is: A) usa.gov. B) the Web. C) the Internet. D) DARPAnet.

question

software

answer

Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes: A) software. B) programming. C) enterprise applications. D) business intelligence.

question

The Web

answer

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. A) FTP B) E-mail C) The Web D) HTML

question

Environment

answer

Which of the following is not one of the three major categories of business problem solving? A) Environment B) Organization C) Technology D) People

question

invoices and payments

answer

The five basic entities that make up any business are suppliers, customers, employees, products and services, and: A) its environment. B) manufacturing and production. C) sales and marketing. D) invoices and payments.

question

sales and marketing

answer

Promoting the organization's products or services is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing

question

manufacturing and production

answer

Checking for product quality is an activity associated with the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing

question

Fulfilling a customer order

answer

Which of the following is a cross-functional business process? A) Hiring an employee B) Identifying a customer C) Fulfilling a customer order D) Creating an invoice

question

data workers

answer

Employees that assist with paperwork at all levels of the firm are called: A) data workers. B) knowledge workers. C) operational management. D) service workers.

question

senior management, middle management, and operational management.

answer

The three principal levels of hierarchies within a business organization are: A) management, knowledge workers, and service workers. B) senior management, middle management, and operational management. C) management, data workers, and operational management. D) senior management, operational management, and workers.

question

regulations

answer

Key forces in a business's immediate environment include: A) regulations. B) technology. C) economy. D) politics.

question

knowledge workers.

answer

Engineers and architects are examples of: A) senior management. B) production workers. C) knowledge workers. D) middle management.

question

Economic trends

answer

Which of the following is an example of a key force in a firm's broader, less immediate environment? A) Stockholders B) Regulations C) Shipping firms D) Economic trends

question

transaction-processing system

answer

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): A) executive support system. B) management-level system. C) decision support system. D) transaction-processing system.

question

TPS

answer

31) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? A) ESS B) TPS C) MIS D) DSS

question

management information systems.

answer

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: A) knowledge management systems. B) transaction support systems. C) executive support systems. D) management information systems.

question

middle management functions

answer

The term "management information systems" designates a specific category of information systems serving: A) integrated data processing throughout the firm. B) transaction process reporting. C) senior management. D) middle management functions.

question

Management information systems

answer

These systems are designed to summarize and report on the company's basic operations. A) Management information systems B) Decision support systems C) Executive information systems D) Transaction processing systems

question

Decision support systems

answer

________ support making decisions that are unique, rapidly changing, and not easily specified in advance. A) Management information systems B) Transaction processing systems C) Executive support systems D) Decision support systems

question

MIS

answer

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? A) ESS B) TPS C) MIS D) DSS

question

Decision support systems

answer

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance. A) Management information systems B) Transaction processing systems C) Decision support systems D) Knowledge management systems

question

DSS

answer

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) DSS

question

business intelligence

answer

DSS and MIS are also referred to as ________ systems. A) business information B) business intelligence C) executive support D) business model

question

long-range planning activities of senior management.

answer

Executive support systems are information systems that support the: A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production.

question

Converting the learning environment from formal classes to a collaborative learning can achieve significant reductions in an organization's learning budget.

answer

From your reading of the case study discussing TELUS's employee learning initiatives, which of the following statements best expresses their experience? A) Converting the learning environment from formal classes to a collaborative learning can achieve significant reductions in an organization's learning budget. B) Employees learn more rapidly in a well-designed, structured environment. C) Informal, one-to-one learning sessions impart greater knowledge, more quickly, than group learning technologies. D) Enterprise information systems of all types, including educational systems, represent significant investments and risk to the organization's budget.

question

ESS

answer

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? A) ESS B) TPS C) MIS D) DSS

question

Improve quality and breadth of products and services to engage more customers.

answer

Which of the following best describes the goals of the Vail Ski Resort's implementation of new information systems, as described in the chapter case? A) Improve speed of gondolas in order to increase number of customers. B) Improve slope feedback in order to better manage customer use and slope quality. C) Improve quality and breadth of products and services to engage more customers. D) Increase customer data in order to better market products and services

question

Enterprise applications

answer

These systems are designed to support organization-wide process coordination and integration. A) Decision support systems B) Management information systems C) CRM D) Enterprise applications

question

enterprise system

answer

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business. A) transaction processing system B) enterprise system C) automatic reporting system D) management information system

question

Enabling business functions and departments to share information

answer

What is the most important benefit of an enterprise application? A) Enabling speed of communicating B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with customers and suppliers D) Enabling cost-effective, e-business processes

question

Supply-chain management

answer

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies. A) Collaborative distribution B) Supply-chain management C) Reverse logistics D) Enterprise planning

question

CRM

answer

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. A) CRM B) MIS C) ESS D) CPS

question

KMS

answer

Which type of information system would an intranet be most easily adapted to? A) CRM B) MIS C) TPS D) KMS

question

Extranet

answer

Which of the following types of systems could be used to enable different firms to work collaboratively on a product? A) Intranet B) Extranet C) KMS D) CRM

question

Extranet

answer

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) Enterprise system C) Extranet D) Intranet

question

e-commerce

answer

Buying or selling goods over the Internet is called: A) e-commerce. B) e-business. C) an intranet. D) an extranet.

question

e-business

answer

The use of digital technology and the Internet to execute the major business processes in the enterprise is called: A) e-commerce. B) e-business. C) enterprise applications. D) MIS

question

An extranet with KMS capabilities

answer

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs? A) A wiki B) An extranet with KMS capabilities C) A TPS with KMS capabilities D) A virtual meeting system

question

are in the service sector and require close coordination and collaboration.

answer

Interaction jobs are those jobs which: A) are in the service sector and require close coordination and collaboration. B) involve knowledge that can't be put into an information system. C) are performed typically by operational-level employees. D) require intense levels of interaction with clients.

question

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

answer

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) KMS, for minimizing redundant work on similar clients D) Video conferencing system, for improving collaboration

question

accomplish the task at hand

answer

In a business environment, the focus of collaboration is to: A) accomplish the task at hand. B) provide a sense of community. C) foster better communication. D) prevent miscommunication.

question

Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

answer

Which of the following statements is not true about collaboration in a business setting? A) Collaboration may be a short-lived activity, lasting just a few minutes. B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. D) The evidence of the business benefits of collaboration are largely anecdotal.

question

strong hierarchy.

answer

Each of the following is a quality of business organization and structure that serves to enable productive collaboration, except: A) open culture. B) strong hierarchy. C) decentralized structure. D) breadth of collaboration

question

Automate manual processes

answer

What is the primary benefit of using information services to enhance business processes? A) Improve collaboration B) Speed up information sharing C) Improve products and services D) Automate manual processes

question

web site

answer

A wiki is a type of collaborative: A) social network. B) blogging. C) virtual world. D) web site.

question

virtual world

answer

Second Life is an example of a: A) virtual world. B) wiki. C) social networking site. D) mind mapping tool.

question

share opinions about purchasing products or services.

answer

The goal of social commerce applications is to: A) connect through personal and business profiles. B) use social media to connect with customers. C) share opinions about purchasing products or services. D) upload and share business documents.

question

Time/space matrix

answer

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools? A) Cost/use matrix B) Task/time matrix C) Space/cost matrix D) Time/space matrix

question

Electronic meeting software

answer

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously? A) Blog B) Team room C) Electronic meeting software D) Group calendar

question

CPO

answer

The ________ is responsible for ensuring that the company complies with existing data privacy laws. A) CPO B) CKO C) CIO D) CIP

question

systems analyst.

answer

The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. B) information systems manager. C) systems analyst. D) CIO.

question

CIO

answer

A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CIT

question

Application software services.

answer

Development and support services for a firm's business systems are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

question

IT standards services.

answer

Policies that determine which information technology will be used, when, and how, are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

question

environment

answer

A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. A) HR department B) environment C) culture D) knowledge workers

question

synchronous

answer

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools. A) bimodal B) colocated C) synchronous D) spontaneous

question

interorganizational system

answer

Supply chain management systems are one type of ________ because they automate the flow of information across company boundaries. A) KMS B) enterprise system C) MIS D) interorganizational system

question

Telepresence

answer

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location. A) Telepresence B) Virtual reality C) Screen sharing D) Mind mapping

question

DSS

answer

Which of the following best describes the type of information systems P&G implemented to maintain competitive advantage, as discussed in the chapter case? A) ESS B) DSS C) TPS D) KMS

question

Low-cost leadership, product? differentiation, focus on market? niche, and strengthening customer and supplier intimacy

answer

What are the four generic information system strategies for dealing with competitive? forces? A. ?Low-cost leadership,? margin/cost ratio below national? average, market? focus, and deepening customer online data B. ?Low-cost leadership, product? differentiation, focus on? e-market, and strengthening customer and supplier privacy C. ?Customer/Competitor data? leader, product? e-visibility, increasing percentage of online to in store sales? ratio, data security D. ?Low-cost leadership, product conforms to standard? design, focus on broad? market, and strengthening customer and supplier intimacy E. ?Low-cost leadership, product? differentiation, focus on market? niche, and strengthening customer and supplier intimacy

question

competitive forces

answer

Michael Porter developed the? ________________ model, which emerged as a leading model for better understanding the important concept of competitive advantage. A. component display B. competitive advantage C. big data D. information technology E. competitive forces

question

Heavy centralization of corporate activities in the home country of origin

answer

What is the domestic exporter strategy characterized? by? A. Concentration financial management and control out of a central home base while decentralizing? production, sales, and marketing operations to units in other countries B. Import of raw? products, export of finished products ratio is above? 50% C. Slight concentration of corporate activities in the home country of origin D. Heavy centralization of corporate activities in the home country of origin E. No centralization of corporate activities in the country of origin

question

Internet

answer

The? _______________ has helped level the playing field for companies wanting to do business globally. A. LAN B. systems analyst C. transnational D. Internet E. database

question

franchiser

answer

A? __________________ is a popular business organization that has a product or service created in the home country? (i.e., McDonald's and Chem? Dry), and distributes the same products worldwide. Individual stores or locations are often owned by a local individual. A. transnational B. corporation C. multinational D. franchiser E. partnership

question

home base

answer

A multinational strategy is often described where financial management and strategy operate out of a central? __________________. A. home base B. exporter C. transnational D. home field E. franchiser

question

Centralization

answer

Domestic exporter strategy is characterized by which of the? following? A. Transnationalism B. Centralization C. Regionalization D. Virtual organization E. Decentralization

question

million

answer

The popular quality control? model, six sigma specifically calls for 3.4 defects per? ____________ as a measure of quality. A. hundred B. million C. thousand D. hundred thousand E. billion

question

Total quality management

answer

The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as which of the? following? A. Lean business B. Quality control C. Total quality management D. Six sigma E. Business process improvement

question

The BPM process concludes once metrics are established and the system is implemented.

answer

Which of the following is false regarding business process? management? A. Measurement may be needed during the design of a process in addition to after implementation. B. It is important to document the sequence of a current? system, then create diagrams of the? new, improved system. C. If a process needs? major, quick? revisions, business process reengineering may be required. D. The BPM process concludes once metrics are established and the system is implemented. E. It is important to prioritize projects for improvement.

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