Impact of Operational Risk in Banking Essay Example
Impact of Operational Risk in Banking Essay Example

Impact of Operational Risk in Banking Essay Example

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  • Pages: 2 (528 words)
  • Published: May 18, 2018
  • Type: Essay
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Increased competition and customer sophistication has also forced banks to pay attention to client needs through improved customer service and the introduction of products that meet the needs of customers. As such, banks are tailoring products to better suit the needs of retail and corporate clients. Some of the new products include mortgage loans, car loans, and asset management services.

Customers are demanding good quality service like courtesy, reliability, and convenience from banks and as such banks are training their staff to produce excellent service delivery to their clients.

In addition, due to increasing competition in the industry, banks are bringing their services to the doorsteps of their customers thereby giving their customers the chance to be price sensitive in their search for value in terms of quality of service and interes

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t rates. In order to satisfy the needs of their customers, the industry has witnessed the following: the extension of working hours from 3 pm. to 5pm; working on Saturdays; and half day during public holidays.

Competition in the industry will continue to step up as banks compete to carve out niches for themselves (Gakpo, 2008)

Regulation of Banking Hull (2007) intimated that the central objective of governments all over the world is to provide sound and stable economic environments for private individuals and businesses to carry-out their business activities with utmost confidence and hope for protection in the systems of governance. One way they do this is by providing a reliable banking system where bank failures are rare and depositors are protected. Shortly after the disastrous crash of 1929, the US took a number of pragmatic steps to increase confidence in th

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banking system to protect depositors.

It created the Federal Deposit Insurance Corporation (FDIC) to provide safeguards to depositors in the event of a failure by a bank. It passed the famous Glass-Steagall Act that prevented deposit-taking commercial banks from engaging in investment banking activities. Deposit Insurance continues to exist in the US and many other countries today.

However, many of the provisions of the Glass-Steagall Act in the US have now been repealed. There has been a trend worldwide toward the development of progressively more complicated rules on the capital that banks are required to keep.

Saidenberg and Schuermann (2003) discussed two sets of reasons often given for capital regulation in financial institutions and banks in particular. The first is the protection of consumers from exploitation by opaque and better informed financial institutions and for banking institutions; the objective is depositor protection. The second is systemic risk.

Banks are often thought to be a source of systemic risk because of their central role in the payment systems and in the allocation of financial resources, combined with the fragility of their financial structure.

Banks are highly leveraged with relatively short-term liabilities, typically in the form of deposits, and relatively illiquid assets, usually loans to firms or households. In that sense, banks are said to be special and hence subject to special regulatory oversight. Saidenberg et al. (2003) further stated that, capital requirements are intended to mitigate the risks of adverse selection by ensuring that a bank has at least some minimal level of resources to honor its commitments to its customers.

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