IB Business and Management Unit 1.8: Change and the Management of Change – Flashcards
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Change management
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The management process of planning, forecasting, controlling and steering change within an organization.
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Change masters
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Skilled managers in the art of change management. They are able to deal with change by adapting and reacting quickly to different scenarios.
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Driving forces
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The forces acting for change
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Force field analysis
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Kurt Lewin's model of change management that deals with the forces for and against change.
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Resistance to change
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Refers to the pressures from staff against change being introduced.
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Restraining forces
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The causes of resistance to change.
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Stakeholder mapping
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A management tool for dealing with change and conflict by identifying the level of influence of various stakeholder groups and their likely reaction to change.
