question

Identify the responsibility that is specifically associated with the HR function of employee relations.

answer

Conducting attitude surveys

question

The parties with an interest in a company's success—typically, shareholders, the community, customers, and employees—constitute the _____ of the company.

answer

stakeholders

question

Which of the following HR functions includes preparing and distributing employee handbooks that detail company policies?

answer

Maintaining positive employee relations

question

Which of the following refers to the process of getting detailed information about jobs?

answer

Job analysis

question

The policies, practices, and systems that influence employees' behavior, attitudes, and performance are important dimensions of:

answer

human resource management.

question

Which of the following best describes job design?

answer

It is the process of defining the way work will be performed and the tasks that a given job requires.

question

The process by which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as _____.

answer

selection

question

In the role of a cultural steward, an HR manager primarily:

answer

facilitates an organization's culture and helps to build and strengthen or change that culture.

question

People's right of privacy is the right to:

answer

control what they reveal about their private life.

question

Which of the following is defined as the process of ensuring employees' activities and outputs match an organization's goals?

answer

Performance management

question

Mammoth Corp. wants to ensure that its employees' behavior is connected with the goals of the company in order to help achieve its business objectives. Which of the following purposes of performance measurement should be used by Mammoth Corp.?

answer

Strategic purpose

question

Identify the performance measurement method that requires managers to rank employees in their group from the highest performer to the poorest performer.

answer

Simple ranking

question

Identify the true statement about performance measures that evaluate individual attributes.

answer

They usually have low validity and reliability.

question

Which of the following approaches to performance management has low fit to strategy, low validity, low reliability, high acceptability, and very low specificity?

answer

Attribute approach

question

Which of the following is true about the paired-comparison method of measuring employee performance?

answer

It involves comparing each employee with each other employee to establish rankings.

question

Which of the following is described as a plan for managing the behavior of employees through a formal system of feedback and reinforcement?

answer

Organizational behavior modification

question

Identify a disadvantage of using the results-oriented performance management method.

answer

It has problems with validity.

question

Identify the true statement about using peers as a source of performance information.

answer

Peers are more favorable toward participating in reviews to be used for employee development.

question

Harry is a manager at Chariot Inc., and he is one of the managers performing employee evaluations. Harry uses only one part of the rating scale and as a result, the scores cannot be compared. Which of the following rating errors has Harry made?

answer

Distributional error

question

Mario is an employee at Pisces Inc. His manager has offered to provide him with more specific feedback on his performance, as well as in restructuring the job in order to make it easier for him to execute his duties. Which of the following supports the manager's decision to take these steps?

answer

Mario lacks the skills required to perform his job.

question

Which of the following is a cost associated with voluntary turnover?

answer

Loss of talented employees

question

Employees' sense of _____ usually would reserve loss of a job for the most serious offenses.

answer

outcome fairness

question

Terminating an employee may violate an implied agreement if

answer

the action is inconsistent with company policies.

question

Which of the following statements characterizes a progressive discipline system?

answer

It fulfills the purpose of discipline by teaching employees what is expected of them.

question

Rules that cover disciplinary problems should be published through

answer

displaying them on the bulletin board.

question

Which of the following is true about personal dispositions?

answer

Job dissatisfaction is high among employees with low emotional stability.

question

Walburg, a manager, believes that new employees do not give importance to how much they are getting paid as long as they have some kind of sustainable income. Which of the following will weaken Walburg's belief?

answer

The pay level or the amount of salary an individual receives is extremely important for job satisfaction.

question

Job satisfaction refers to a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. This definition of job satisfaction has three components:

answer

values, perceptions, and ideas of what is important.

question

Wilbur works as a teacher in a primary school. Although his pay is low, his job keeps him really happy. In this scenario, which of the following is being experienced by Wilbur?

answer

Job satisfaction

question

Jonah, who is leaving his job at Carlton Inc., is in a meeting with his supervisor and a member from the human resources department to explain why he is leaving. In this case, which of the following procedures is being conducted by the HR for Jonah?

answer

Exit interview

question

_____ establishes relative pay among different functions and different levels of responsibility.

answer

Job structure

question

Hiss on Inc. is a construction firm based in Michigan. The difference in the pay of an employee is based on an employee's age, sex, race, or other protected status. In this scenario, which of the following laws is violated by the company?

answer

Laws governing equal employment opportunity

question

Which of the following acts allows employees claiming discrimination to treat each receipt of a paycheck as an instance of discrimination for purposes of determining their eligibility to file a complaint?

answer

The Lilly Ledbetter Fair Pay Act of 2009

question

The FLSA permits a lower "training wage," which employers may pay to workers under the age of _____ for a period of up to 90 days.

answer

20

question

The overtime rate applies to the hours worked beyond _____ in one week.

answer

40

question

Kate is a financial assistant and reports to Samuel, the head of the finance department. Samuel works longer hours than Kate. However, Kate is paid one and a half times her regular pay for working more than 40 hours per week. Under the FLSA, which of the following will justify the organization's decision to pay Kate overtime pay?

answer

Samuel is considered as an exempt employee.

question

Carl is the CEO of a software firm. He is of the opinion that it is fair to pay above the market rate if doing so can help his firm attract and retain top talent. He knows that these employees will make the company more innovative and that they will also contribute significantly to the product quality and productivity. Which of the following statements best supports his view?

answer

Carl considers his employees as resources and therefore, considers the higher pay an investment in superior human resources.

question

The ways employees respond to their impressions about equity can have a great impact on the _____.

answer

organization

question

Both Mike and his cousin, Derek, work for two different branches of the same organization. Both have the same level of experience in management. However, Mike earns more than Derek. Under the laws governing Fair Labor Standards Act (FLSA), which of the following will justify the organization's decision to pay Mike more than Derek?

answer

Mike works night shifts unlike Jake.

question

J.E. Inc., a manufacturing company, requires employees to continually widen and deepen their knowledge. It has a pay structure that sets pay according to the employees' abilities or knowledge and what they are capable of doing. Which of the following is being exemplified in this scenario?

answer

Skill-based pay system

question

Which of the following is a disadvantage of an organization with a high paying incentive scheme?

answer

Employees may focus on only the performance measures that are rewarded.

question

Bill, the CEO of an advertising firm, is very concerned about the performance of his company. He has noticed that productivity is decreasing every day as his company continues to grow. To counter this, Bill has decided to implement an incentive scheme to motivate his employees to work toward building a better-performing company. Which of the following statements weakens his decision?

answer

In addition to an incentive scheme, employees also want interesting work, flexibility, and a sense of belonging to the work group.

question

Which of the following is a disadvantage of using an output-based, production-oriented incentive scheme?

answer

They do not encourage employees to learn new skills or cooperate with others.

question

Which of the following statements is true about the differential piece rate system?

answer

There is a direct link between how much work employees do and the amount they earn.

question

Which of the following statements is true about standard hour plans of incentive pay?

answer

If a mechanic completes work in less than the standard time, he receives payment for the full standard time.

question

_____ is a gain sharing program in which employees receive a bonus if the ratio of labor costs to the sales value of production is below a set standard.

answer

Scanlon plan

question

Danielle, the HR at Bullwinkle-Alpha Inc., has been assigned the task of giving out incentives to employees within the organization in appreciation for various accomplishments such as improved cost savings, higher efficiency, and so on. Keeping in mind the various parameters for paying out the incentive, Danielle should give out the incentives in the form of

answer

team awards.

question

Which of the following is a similarity between group bonuses and team awards?

answer

They encourage members to cooperate so that they can achieve their goals.

question

Which of the following statements is true about the concept of profit sharing?

answer

It is an incentive pays in which payments are a percentage of the organization's profits and do not become part of the employees' base salary.

question

Glen, the owner of a fast expanding startup, wants to employ an effective performance measure that will help him attain the long-term as well as short-term goals of his organization. He also wants to use this as a basis for incentive pay within his organization. In this case, Glen should first

answer

create a balanced scorecard.

question

Which of the following is a characteristic of employee benefits?

answer

The benefits offered change over a period of time.

question

Nina is about to take a 10-week vacation, and she states her reason for the long leave to her manager. According to the Family and Medical Leave Act (FMLA) of 1993, which of the following reasons will justify that the organization's decision to grant unpaid family leave to Nina is a valid decision?

answer

Nina has to look after her child who is seriously ill.

question

According to the Patient Protection and Affordable Care Act (2010), which of the following is true of healthcare benefits?

answer

The law requires companies to offer health insurance benefits.

question

A(n) _____ is a time off where the employer pools personal days, sick days, and vacation days for employees to use as the need or desire arises.

answer

paid time off

question

Tania is a health-conscious college graduate. She works out every day and decides to maintain her fitness level even after she begins work. She has been offered jobs by various, famous social media agencies. In this scenario, which of the following benefits is most likely to influence Tania to take up a job?

answer

Consumer-driven health plans (CDHP)

question

Which of the following is true of retirement plans?

answer

In cash balance plans, all contributions are made by employers.

question

ASH Corp. has a workforce between the ages of 35 and 45. Most of the employees' children are teenagers who are about to enter college or already are in college. Which of the following family-friendly benefits will be the most beneficial to the employees?

answer

529 savings plan

question

Which of the following is a disadvantage of cafeteria-style plans?

answer

Employees' selection of benefits leads to difficulty in estimating costs.

question

Which of the following is legally required of employee benefits policies?

answer

Disabled employees must have equal health insurance coverage as other employees.

question

Which of the following is true of the benefits that are provided to employees?

answer

Employees can understand the value of benefits through various media.

question

In 2005, several unions broke away from the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) to form an alliance called _____, which is focused on innovative organizing campaigns.

answer

Change to Win

question

Which of the following statements is true of different types of unions?

answer

Membership in an industrial union is the result of working for a particular employer in the industry.

question

Management goals are to increase the organization's _____and raise output.

answer

profits

question

The National Labor Relations Board (NLRB) is responsible for determining the appropriate _____ and the employees who are eligible to participate in organizing activities.

answer

bargaining unit

question

Identify the correct statement regarding the National Labor Relations Board.

answer

It can order the employer to reinstate workers, with or without back pay.

question

In union organizing, an employer's objective should cover

answer

convincing employees that they will not require the services of a union.

question

Which of the following is true of collective bargaining?

answer

It differs from bargaining structure depending on the range of workers covered by a contract.

question

Denzel, an employer, received a grievance from Nigel, an employee who was dismissed recently. Denzel rejected Nigel's grievance as he believes that a grievance procedure can only be initiated if an employee is still currently working in his organization. Which of the following statements would prove that Denzel made a faulty decision?

answer

Both an employee as well as a former employee can launch a grievance.

question

Anne, an employee, started a grievance procedure by discussing her issue with her reporting manager. The manager discussed this with a union steward. The issue was not resolved, and it was concluded that the contract with Anne's employer was violated. Which of the following steps should be taken immediately after the step mentioned in the scenario?

answer

Anne and the union steward should put the issue in writing and submit it to the line manager.

question

The management of Log space Inc. allows employees to participate in decision making, maintains transparency of certain business information, and encourages the development of self-managed teams. In this scenario, which of the following is being implemented by Log space?

answer

Cooperation

question

______ refers to the disillusionment and discomfort that occur during the process of adjusting to a new culture.

answer

Culture shock

question

Which of the following is true of employees from cultures high in power distance?

answer

Trainers are viewed as experts and are authoritarian.

question

Identify a true statement about cross-cultural preparation for an international assignment.

answer

Preparation for departure includes language instruction.

question

Which of the following phases of preparation for an international assignment involves providing information about the employee's community and parent-country workplace?

answer

Preparation for the return to the home country

question

Identify the order of importance of the qualities considered most important when selecting candidates for international assignments.

answer

Family situation, flexibility and adaptability, job knowledge and motivation

question

Identify an advantage of the balance sheet approach.

answer

It helps managers to get the same standard of living as in the home country.

question

Repatriation is the process of _____.

answer

preparing employees to return home from a foreign assignment

question

Jared has been sent to Tokyo for an assignment. During his stay there, his compensation package was different from the one that he received in the United States. It took into account the standard of living in Tokyo and included additional pay for the inconvenience of relocating overseas. This would indicate that the organization that Jared works for uses the _____ approach.

answer

balance sheet

question

Dice Inc., headquartered in Los Angeles, outsources part of their IT operations to New Delhi, India. Which of the following is most likely to have led to this decision?

answer

Well-trained technical workers

question

Grey Enterprises is an organization that has facilities located in five different countries. They have different departments headquartered in each country to facilitate efficient and flexible production of their merchandise. This would imply that Grey Enterprises is a(n) _____.

answer

global organization

question

The Bureau of Labor Statistics forecasts that between 2012 and 2022, most new jobs will be in _____.

answer

service occupations

question

Which of the following is true of the trends in the U.S. labor market?

answer

Some of the fast-growing occupations require a college degree.

question

Catalina is a language trainer who runs and operates a small training center next to her house. She is often hired by businesses to conduct 2- or 3-day workshops on improving language skills for their employees. Catalina is a(n)

answer

on-call worker.

question

An ecommerce company spends a lot of money on product replacement as customers often complain about the products they receive. The company has to replace the products delivered with better products. Which of the following core values of total quality management can assist the ecommerce company in tackling the problem of product replacements?

answer

Guaranteeing the quality of products so that the errors are completely eliminated instead of errors being identified and fixed

question

Which of the following is true of work teams?

answer

They perform inspection and quality-control activities.

question

Which of the following is true of managing cultural diversity in business organizations?

answer

It involves encouraging the career development of women.

question

Kathy is a freelance talent acquisition consultant. She is not employed directly by any company. She works for several clients based on their requirements and helps them hire the right individuals for their organizations. Kathy is a(n) _____.

answer

independent contractor

question

Which of the following is true of the kind of change affecting the U.S. labor force?

answer

Between 2012 and 2022, women's share of the labor force is expected to remain steady.

question

Which of the following can be regarded as part of an organization's external labor market?

answer

The individuals who are actively seeking employment

question

Which of the following is true of undocumented immigrants in the United States?

answer

They do not meet the legal requirements for immigration or asylum.

question

The provision for protection against reverse discrimination toward majority is implied under _____.

answer

the Fourteenth Amendment

question

Which of the following cases is covered under the Americans with Disabilities Act of 1990?

answer

Alicia is hearing impaired by birth and uses sign language to converse.

question

Which of the following legal measures requires all federal contractors and subcontractors to engage in affirmative-action programs designed to hire and promote women and minorities?

answer

Executive Order 11246

question

_____ are directives issued solely by the president, without requiring congressional approval.

answer

Executive orders

question

Which among the following is the first step of the technic of operations review of an incident in the context of job hazards?

answer

Establishing the basic facts surrounding an incident

question

Which of the following is the most accurate reason for the controversy surrounding affirmative action in the United States?

answer

It often leads to reverse discrimination against majority.

question

Which agency is responsible for conducting research to determine the criteria for specific operations or occupations and for training employers to comply with the corresponding act?

answer

The National Institute for Occupational Safety and Health

question

The Seashell Hotel has to hire employees to fill 20 positions as part of its expansion plan. Out of 60 total applicants, 40 are black, and 20 are white. The hotel hires 8 of the black applicants and 12 of the white applicants. In this context, choose the most accurate from the following.

answer

0.33 < 0.8; there is evidence of potential discrimination.

question

Which among the following is an effective way that can be used to defend against discrimination claims in the context of involuntary layoffs of older employees?

answer

Establishing performance-related criteria for layoffs

question

Nadia and Fred execute the same roles and responsibilities at their organization. However, Nadia earns more than Fred. According to the Equal Pay Act of 1963, which of the following will justify that the organization's decision to pay Nadia more than Fred is a legal decision?

answer

Nadia's quality of work is higher than that of Fred.

question

In which of the following situations can simplifying jobs be most beneficial?

answer

When the costs of errors are severe

question

Theodora, the manager of a firm, aims to empower employees. She works toward achieving this goal by grouping jobs based on different functions, such as manufacturing, packaging, etc. Which of the following statements will explain that Theodora's strategy of grouping jobs based on functions is flawed?

answer

The employees will have low authority and will mostly work alone at their respective specialized jobs.

question

Which of the following is true of job analysis?

answer

It is the process of getting detailed information about jobs.

question

Which of the following is true of job specifications?

answer

They focus on the qualities a person performing a job must possess.

question

In the Fleishman Job Analysis System, _____ are typically asked to evaluate a job in terms of the abilities required to perform the job.

answer

subject-matter experts

question

In the Job Characteristics Model, task significance is defined as the _____.

answer

extent to which a job has an important impact on the lives of other people

question

_____ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

answer

Job extension

question

The list of the tasks, duties, and responsibilities that a job entails is known as a _____.

answer

job description

question

In a Position Analysis Questionnaire (PAQ), _____ refers to the physical activities, tools, and devices used by a worker to perform a job.

answer

work output

question

In the context of workflow design, a job is defined as _____.

answer

a set of related duties

question

_____ is the first step in human resource planning.

answer

Forecasting

question

_____ requires constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year.

answer

Trend analysis

question

In the context of behavior of the recruiter, applicants are generally highly sensitive to _____ information about jobs.

answer

negative

question

Which of the following options for avoiding a labor shortage gives speedy results and has high revocability?

answer

Temporary employees

question

_____ refers to background information about a job's positive and negative qualities.

answer

Realistic job preview

question

In the context of human resource management,_____ creates a buffer between planning and the actual selection of new employees.

answer

recruiting

question

Moby, a mechanical engineer, is a job seeker. He has been searching for a job for two to three months. He browses the internet and finds that Carlton Inc. Has vacancies for mechanical engineers. He responds to this vacancy and applies for the job. In the context of sources of job applicants, Moby is a(n)_____.

answer

external applicant

question

Identify a true statement about internal sources of recruitment.

answer

Organizations that use only internal sources of recruitment can wind up with a workforce whose members all think alike, which may be poorly suited to innovation.

question

Katie is the HR manager at Potter Inc. She forecasts the labor demand and concludes that there will be a labor surplus after 6 months due to a temporary decline in product demand. Which of the following strategies will help her to effectively deal with this potential labor surplus given the amount of time she has to implement the strategy?

answer

Hiring freeze

question

_____ policies formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee.

answer

Due-process

question

Readiness for training depends on _____.

answer

situational constraints

question

Emily, an undergraduate student, believes that an on-the-job training would enhance her knowledge and skills at the workplace. After much deliberation, she enrolls for the apprenticeship program rather than an internship in an online retailing firm. Which of the following statements, if true, would strengthen her decision to opt for an apprenticeship?

answer

The firm provided her a stipend of $300 apart from hands-on training and extensive practice in the field of her choice.

question

The instructional design process concludes with the

answer

evaluation of the training program's results.

question

Which of the following individuals would typically pursue an internship?

answer

An accountant

question

According to the instructional design process, which of the following steps should be taken by an organization after ensuring the readiness of its employees for training?

answer

Planning the training program including its objectives

question

Which of the following programs generally emphasize either attitude awareness and change or behavior change?

answer

Diversity training

question

Which of the following questions is answered by the task analysis aspect of needs assessment?

answer

What subjects should the training cover?

question

With _____, trainees at different locations attend programs online, using their computers to view lectures, participate in discussions, and share documents.

answer

distance learning

question

_____ refers to a process for determining the appropriateness of training by evaluating the characteristics of an organization.

answer

Organization analysis

question

Groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished are referred to as

answer

communities of practice.

question

In the context of employee development, _____ refers to the combination of relationships, problems, demands, tasks, and other features of an employee's jobs.

answer

job experience

question

The _____ assessment tool is an inventory of behavioral styles based on the work of William Marston, a psychologist who attempted to categorize normal behavior patterns.

answer

DiSC

question

Oliver, a manager at a firm, argues that 360-degree feedback is the best performance measurement as it does not have any flaws. Abby, another manager at the same firm, argues that the method does have some limitations. Which of the following, if true, would strengthen Abby's argument?

answer

When 360-degree feedback is conducted, raters are required to spend a lot of time on it.

question

Which of the following statements is true of transfers?

answer

They are usually lateral moves.

question

Rajesh is a senior employee at an IT firm. The top management of the firm permits him to take up a full-time temporary position at another organization that would help him hone his skills. This is an example of a(n) _____.

answer

externship

question

According to the Myers-Briggs Type Indicator, which of the following is true about lifestyle dichotomy?

answer

It describes an individual's tendency to be either flexible or structured.

question

Which of the following statements is true about training?

answer

The use of work experience is usually low in training.

question

According to the Myers-Briggs Type Indicator, which of the following is true about individuals who are Introverted, Sensing, Thinking, and Judging (known as ISTJs)?

answer

They tend to be serious and practical.

question

Which of the following is the first step in the career management process?

answer

Data gathering

question

Which of the following statements is true about a sabbatical?

answer

Employees on sabbatical often receive full pay and benefits.

question

Which element of an HR-performance work system deals with performance measures by which employees are judged and the methods of measuring such performance?

answer

Reward systems

question

A leading IT firm has noticed a significant drop in its high-performance work system. The firm has a blend of new and experienced employees, but its product is not succeeding in the market. The firm has state-of-art technology in its production house, and the employees receive compensation in proportion to the work done. Which of the following, if true, has weakened the high-performance work system at the firm?

answer

The experienced employees have not been given necessary training and development on the new production methods.

question

An automobile manufacturer is recruiting fresh and experienced employees. The manufacturing and production departments have the majority of the open positions. These departments have previously notified the senior management that their previous recruits were not the right fit for the demands of their units, as they had hampered teamwork, efficiency, and eventually affected the overall financial health of the firm. Which of the following, if true, would most likely strengthen teamwork within the organization?

answer

The firm should allow the production and manufacturing department to participate in the employee selection process.

question

In the context of job satisfaction, _____ is the degree to which employees are fully involved in their work and the strength of their commitment to their job and company.

answer

employee engagement

question

Which of the following can help organizations achieve high performance?

answer

A progressive discipline system

question

Gerben is part of a sales unit in a small-scale apparel manufacturing company. The marketing team is planning to bring about a new range of clothing, and conducts several brainstorming sessions with new employees to gather their ideas about the new product. In the context of knowledge sharing, which of the following is primarily being promoted by the organization?

answer

Critical thinking

question

The HR team of a firm establishes the guidelines for the performance management of its new and experienced employees. The measurement targets are defined in terms of sales target achieved, and the number of customer service calls made. Which of the following is being used by the HR department to measure the performance management?

answer

Precise terms

question

A telecommunication company is conducting an HRM audit. It uses business indicators of measurement such as percentage of sick leave to total pay, and the average workers' compensation payment (WCP). Which of the following activities is the firm most likely trying to measure with such indicators?

answer

Benefits

question

A leading IT firm conducts an HRM audit for its firm. It identifies two key measures for customer satisfaction as its employees' satisfaction with pay and competitiveness of pay provided in the local market. Which of the following activities is the firm most likely trying to measure with such indicators?

answer

Compensation

question

Which of the following is a measure of customer satisfaction that indicates the success of the staffing activities implemented by the HR department of an organization?

answer

Adaptability to changing labor market conditions

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