Human Resource Management Chapter 5 Mathis Jackson Valentine – Flashcards
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job satisfaction
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a positive emotional state resulting from evaluating one's job experiences.
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attitude survey
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a survey that focuses on employees' feelings and beliefs about their jobs and the organization.
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Organizational commitment
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the degree to which employees believe in and accept organizational goals and desire to remain with the organization
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employee engagement
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the extent to which an employee's thoughts and behaviors are focused on the employer's success
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loyalty
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being faithful to an institution or employer
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absenteeism
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any failure by an employee to report for work as scheduled or to stay at work when scheduled
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turnover
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the process in which employees leave an organization and have to be replaced
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involuntary turnover
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employees are terminated for poor performance, work rule violations or through layoffs
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voluntary turnover
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employees leave by choice
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functional turnover
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lower-performing or disruptive employees leave
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dysfunctional turnover
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key individuals and high performers leave
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uncontrollable turnover
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employees leave for reasons outside the control of the employer
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controllable turnover
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employees leave for reasons that could be influenced by the employer
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churn
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hiring new workers while layin off others
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exit interview
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an interview in which individuals who are leaving an organization are asked to give their reasons
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drivers of retention
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organizational and management factors, employee-supervisor relationships, job and work-life balance, rewards, career training and development, employer policies and practices
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