HRM Messiah Final – Flashcards

question
Terminating an employee for the use of illegal drugs is an example of
answer
Involuntary turnover
question
The employment at will doctrine
answer
Has eroded significantly in recent years
question
Blank involves the ends of a discipline process, while blank and blank focus on the means to those ends
answer
Outcome fairness, procedural justice, interactional justice
question
although the rate of inflation is only 2 percent, Jessi receives a 6 percent increase in salary. She is nonetheless dissatisfied with her salary increase due to Norvin's 9 percent increase. Jessie is likely to contend that there is a lack of:
answer
outcome fairness
question
The process through which organizations make decisions about who will or will not be allowed to join the organization is referred to as
answer
personnel selection
question
For most companies, the first step in the personnel selection process is
answer
screening the applications to see who meet the basic requirements for the job
question
At which stage in the selection process are supervisors and team members often involved?
answer
interviewing candidates
question
Which act prohibits preferential treatment in favor of minority groups?
answer
The Civil Rights Act of 1991
question
Under the Americans with Disabilities Act (ADA) of 1991:
answer
employers are required to make "reasonable accommodation" to disabled individuals.
question
Which of the following is an impermissible question for job applications and interviews?
answer
What is your height?
question
Which of the following is a disadvantage of using résumés as a source of information about job applicants?
answer
The information contained in it may not be accurate.
question
Generally, the organization checks references:
answer
after it has determined that the applicant is a finalist for the job.
question
If a person who is included as a reference by a job candidate gives negative information, there is a chance the candidate will claim ___, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.
answer
defamation
question
cognitive ability tests
answer
are especially valid for complex jobs and those requiring adaptability.
question
a structured interview
answer
establishes a set of questions for the interviewer to ask.
question
A well planned interview should
answer
focus on the job and the organization
question
The process of arriving at a selection decision in which a very high score on one type of assessment can make up for a low score on another is termed the _____ model.
answer
compensatory
question
An organization's planned effort to help employees learn job-related knowledge, skills, abilities and behaviors is known as:
answer
training
question
What kind of a training plan are managers most likely to support?
answer
Training that will result in a significant improvement compared to its cost.
question
_____ is a combination of employee characteristics and positive work environment that permit training.
answer
readiness for training
question
Which of the following is NOT a characteristic of an effective training objective?
answer
Abstract performance standards
question
Which of the following training methods is best suited for conveying facts or comparing alternative processes?
answer
Presentation methods
question
The major disadvantage of distance learning as a training method is:
answer
the limited interaction between the instructor and students
question
Which of the following is a work-study training method that teaches job skills, usually a trade, through a combination of on-the-job training and classroom training?
answer
Apprenticeship
question
Which of the following statements about business games and case studies is true?
answer
Cases are designed to develop higher-order thinking skills.
question
Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:
answer
action learning
question
Employees are most likely to learn when the training:
answer
is linked to trainees' current job experiences and tasks.
question
Measures of training success generally include all of the following EXCEPT:
answer
increased training requirements in the organization.
question
The most accurate way to evaluate the training program is to:
answer
conduct pretests; train only part of the employees; and then, compare posttest results of both groups.
question
Training conducted during employees' first days on the job and designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:
answer
orientation
question
The content of a typical orientation program is NOT likely to include:
answer
salary data relating to organizational positions within the company.
question
Which of the following is a form of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities?
answer
cultural immersion
question
Which of the following characteristics makes diversity training more effective?
answer
Training should be tied to business objectives.
question
Which of the following is true of the comparison between training and development?
answer
The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
question
Which of the following is a trend in executive education?
answer
Formal educational programs are being supplemented with other developmental activities.
question
According to the Myers-Briggs Type Indicator, extroverts gain energy through:
answer
interpersonal relationships
question
The Myers-Briggs Type Indicator could be helpful to a manager in all but one of the following situations. Name the exception.
answer
measuring the job performance of employees
question
What is an assessment center?
answer
A process in which multiple raters evaluate employees' performance on a number of exercises, usually as they work in a group at an off-site location.
question
When a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period, which of the following techniques is being used?
answer
Leaderless group discussion
question
When using performance appraisals for development, all of the following are important EXCEPT:
answer
employees should be evaluated on personality rather than on behavioral considerations.
question
.
answer
.
question
Which of the following is a potential problem of job rotation?
answer
Employees typically develop a short-term perspective on problems and solutions.
question
A mentor is generally an:
answer
experienced, productive senior employee who provides feedback and coaching.
question
the 360 degree feedback process
answer
involves rating the individual in terms of work-related behaviors.
question
The process through which managers ensure that employees' activities and outputs contribute to the organization's goals is known as:
answer
performance management
question
The administrative purpose of a performance management system refers to:
answer
the ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs.
question
Performance management has a(n) _____ purpose, meaning that it serves as a basis for improving employees' knowledge and skills.
answer
developmental
question
The extent to which a performance measure gives guidance to employees about what is expected of them is called:
answer
specific feedback
question
Which of the following performance measurement methods requires managers to rank employees in their group from the highest performer to the poorest performer?
answer
Simple ranking
question
The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called:
answer
forced distribution
question
The _____ method of performance measurement compares each employee with each other employee to establish rankings.
answer
Paired comparison
question
If a manager considers one employee at a time and circles a number/word to signify the degree to which that employee demonstrates a particular trait, he/she is using a:
answer
graphic rating scale
question
In which performance technique are managers given three performance rating scales per dimension and asked to indicate whether the employee's performance is above (+), at (0), or below (-) the statements?
answer
Mixed standard scale
question
The performance management method that requires managers to rate the frequency with which the employee has exhibited a behavior during a rating period is the:
answer
behavioral observation scale
question
Which of the following is true of behavioral approaches to performance measurement?
answer
They link the company's goals to the specific behavior required to achieve those goals.
question
In which type of system are goals established and passed down through the organization, so employees at all levels are contributing to the organization's overall goals?
answer
management by objectives
question
The type of performance management system where a company assembles performance data on an individual from most or all of his/her contacts within and outside the company is known as:
answer
a 360 degree performance appraisal
question
Subordinates, as a source of performance information, are generally most appropriate when the performance results are to be used for:
answer
developmental purposes
question
Which of the following occurs when a rater compares an individual, not against an objective standard, but against other employees?
answer
contrast errors
question
This distributional error occurs when the reviewer rates everyone near the top of a rating scale.
answer
leniency
question
A(n) _____ is a gathering at which managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors.
answer
calibration meeting
question
How does an organization promote fairness and reduce political behavior in the appraisal system?
answer
Train managers to use the appraisal process
question
Which of the following is effective feedback?
answer
"You did not meet the deadline."
question
To improve the performance of underutilizers, managers should:
answer
link rewards to performance outcomes
question
Lawsuits related to performance management usually involve charges of discrimination or:
answer
unjust dismissal
question
If an employee is dismissed on the grounds of poor performance immediately after he/she complained to higher authorities about the bad work ethics of his/her manager, the employee could file a(n):
answer
unjust dismissal lawsuit
question
Which of the following does an employer violate when he/she terminates an employee for refusing to do something illegal, unethical, or unsafe?
answer
Public Policy
question
When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by:
answer
justifying that the organization has work rules that provide for searches
question
If employers covered by this federal law do not give notice to the employees (and their union, if applicable) of layoffs, they may have to provide back pay and fringe benefits and pay penalties as well. Identify this law.
answer
The Worker Adjustment Retraining and Notification Act
question
The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense. Identify this process.
answer
progressive discipline system
question
A progressive discipline system:
answer
communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness.
question
Conducting personal business online during work hours is called:
answer
cyberslacking
question
This stage of the alternative dispute resolution process works only to the degree that managers who hear complaints listen and are able to act. Identify this stage of the alternative dispute resolution process.
answer
open door policy
question
Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's:
answer
immediate supervisor
question
Which stage of an alternative dispute resolution system is generally binding upon both parties?
answer
Arbitration
question
____ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse.
answer
Employee assistance program
question
Which of the following is true of employee assistance programs?
answer
They should be incorporated into an organization's discipline and dismissal program.
question
_____ tries to help people realize that losing a job is not the end of the world and that other opportunities exist.
answer
Outplacement counseling
question
Identify the correct statement about tasks and roles.
answer
Employees may feel conflict between work roles and family roles.
question
_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.
answer
Role ambiguity
question
Foreign assignments can be highly disruptive to family members, and the resulting role _____ is the top reason that people quit overseas assignments.
answer
conflict
question
This results when too many expectations or demands are placed on a person. After an organization downsizes, it may expect the remaining employees to experience this role. Identify it.
answer
role overload
question
The form of withdrawal which is likely to occur first is:
answer
behavior change
question
In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in:
answer
physical withdrawal
question
Helen is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about nonwork matters. Which of the following behaviors is she experiencing?
answer
psychological withdrawal
question
Organizations can improve job satisfaction by:
answer
clarifying employees' roles by clearly spelling out work methods, schedules, and performance measures.
question
Which of the following is NOT a likely outcome or benefit of conducting annual employee satisfaction surveys?
answer
They provide evidence of the knowledge, skills, and abilities necessary to perform specific jobs.
question
This Act permits a lower "training wage," which employers may pay to workers under the age of 20 for a period of up to 90 days. Identify this act.
answer
FLSA
question
A _____ wage is essentially a minimum wage based on the cost of living in a particular region.
answer
living
question
An employee who earns $10 an hour and receives a weekly attendance award of $20 works 50 hours this week (Overtime pay is required, whether or not the employer specifically asked or expected the employee to work more than 40 hours). His/her total compensation for the week will be:
answer
570
question
Which of the following statements is true about the FLSA requirements of employee overtime payment?
answer
Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.
question
Decisions about how to respond to the economic forces of product markets and labor markets limit an organization's choices about:
answer
pay structure
question
The federal government tracks trends in the nation's cost of living with a measure known as the:
answer
Consumer Price Index
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The procedure through which an organization compares its own practices to those of successful competitors is known as:
answer
benchmarking
question
compensable factors
answer
are the characteristics of jobs that a firm values and chooses to pay for.
question
_____ are sets of jobs having similar worth or content, grouped together to establish rates of pay.
answer
pay grades
question
The compa-ratio
answer
measures the degree to which actual pay is consistent with the pay policy.
question
Pay specifically designed to energize, direct, or control employees' behavior is known as:
answer
incentive pay
question
Which of the following types of incentive pay plans are designed to provide pay for individuals' performance?
answer
merit pay
question
Retention bonuses refer to:
answer
one-time incentives paid in exchange for remaining with the company.
question
When an employee's pay is calculated as a percentage of sales, the employee is being paid under a:
answer
commission plan
question
Which of the following incentive programs measures improvements in productivity and effectiveness and distributes a portion of each gain to employees?
answer
gainsharing
question
What is profit sharing?
answer
An incentive pay in which payments are a percentage of the organization's profits and do not become part of the employees' base salary.
question
Identify the disadvantage of using profit sharing plans.
answer
Profit sharing is not directly linked to individual behavior.
question
What is a balances scorecard?
answer
A combination of performance measures directed toward the company's long- and short-term goals and used as the basis for awarding incentive pay.
question
Which of the following incentives has a long term focus?
answer
Stock Options
question
How does linking executive pay to stock price reward unethical behavior?
answer
Executives can use the advantage of knowing the company's inside information to buy or sell stock and create huge personal gains.
question
Which one of the following employer-provided benefits is required by law in the U.S.?
answer
Unpaid family and medical leave
question
Which legal benefit requires employers to pay payroll tax?
answer
Unemployment insurance
question
In which of the following areas are unemployment insurance benefits and workers' compensation benefits similar?
answer
Both these costs depend on the organization's experience ratings.
question
To take unpaid family leave under the provisions of the Family and Medical Leave Act, employees must meet which of the following criteria?
answer
Have worked for an employer with 50 or more employees within a 75-mile radius
question
Due to increasing diversity within the workplace, many employers are extending benefits such as health insurance to:
answer
domestic partners
question
Which one of the following is true of the Consolidated Omnibus Budget Reconciliation Act of 1985?
answer
Qualifying events include, among others, termination (except for gross misconduct), a reduction in hours that leads to the loss of health insurance, and death.
question
Identify the prime difference between PPOs and HMOs.
answer
PPOs provide benefits on a reduced-fee, per-call basis rather than on a prepaid basis.
question
From which of the following sources do most retirees (65 and older) receive most of their income?
answer
Social security
question
Which type of retirement plan guarantees a specified level of retirement income?z
answer
Defined benefit plan
question
Benefit plans that permit employees to choose the types and amounts of benefits they want from a set of alternatives are called:
answer
cafeteria style plans
question
The labor relations decision regarding _____ in a union setting involves decisions about pay structure, job security, work rules, workplace safety, and many other issues. These decisions affect workers' and the employer's situation for the term of the contract.
answer
negotiating contracts
question
Most national unions are affiliated with the ____, an association that seeks to advance the shared interests of its member unions at the national level.
answer
AFL-CIO
question
John works at a factory of a large manufacturing company and is a member of the local chapter of a national industrial union. He believes his supervisor is not living up to the terms of the recently negotiated contract. In order to seek resolution to his grievance, John should first contact:
answer
his union steward
question
Which of the following is true of union membership in the United States since the 1980s?
answer
Union membership among government workers has held steady, while declines have occurred in the private sector.
question
Which of the following statements is true about unionization of government workers?
answer
Strikes are illegal for federal workers and for state workers in most states.
question
Which of the following is true of the effects of unions on company performance?
answer
On average, union members receive higher wages and more generous benefits than nonunion workers.
question
Which of the following is a union security arrangement that requires employees to join the union within a certain amount of time (30 days) after beginning employment?
answer
Union shop
question
Which type of union security provision is illegal under provisions of the NLRA?
answer
Closed shops
question
Protected activities under the NLRA include all of the following EXCEPT:
answer
activities by those employed as contract workers.
question
Right to work laws are
answer
federal legislations sanctioning the use of union shops and agency shops.
question
Which of the following employee groups may be excluded by the NLRB from participating in organizing activities and being a member of the bargaining unit?
answer
Employees with managerial duties
question
What is the minimum percent of employees in a bargaining unit who must sign authorization cards for the NLRB to hold a union representation election?
answer
30 percent
question
Which of the following should a supervisor do to discourage unions?
answer
Report any direct or indirect signs of union activity to a core management group.
question
Contract administration includes carrying out the terms of the agreement and resolving conflicts over interpretation or violation of the agreement. Under a labor contract, the process for resolving these conflicts is called a(n):
answer
grievance procedure
question
Under the National Labor Relations Act, the union has a duty of fair representation, which means the union must:
answer
give equal representation to all members of the bargaining unit, whether or not they actually belong to the union.
question
An IBM employee who was born in the U.S. and works at IBM offices in New York is a(n):
answer
parent country national
question
John, an American who works for a U.S.-based company, is on assignment for his company in Japan. He is known as a(n):
answer
expatriate
question
A company is headquartered in Germany, has offices in the U.S., and has a Vietnamese manager working in a facility in the U.S. In this case, Germany is the _____ country, the U.S. is the _____ country, and Vietnam is the _____ country.
answer
parent, host, third
question
Which one of the following is true of global organizations?
answer
Managers at such companies must be able to get results across national boundaries.
question
Which one of the following is true of global organizations?
answer
They tend to have centralized, parent-country decision-making structures.
question
Assume that you are visiting Mexico for a business meeting and you call your host, the Chairman of the company, by his first name rather than his title. He seems offended. A difference in which of the following cultural dimensions between the two countries is likely to have caused the misunderstanding?
answer
Power distance
question
Which of the following countries has led the world in eliminating discrimination in the workplace?
answer
The United States
question
Which of the following is true about selecting employees in a global labor market?
answer
A host-country national can more easily understand the local values and customs.
question
According to research, the factor that most strongly influences whether an employee completed a foreign assignment is:
answer
the comfort of the employee's spouse and family.
question
,
answer
.
question
.
answer
.
question
According to the text, among the following countries, which country has the highest average work hours per year?
answer
South Korea
question
Which of the following is true of global incentive pay and employee benefits?
answer
Paid vacation tends to be more generous in Western Europe than in the United States.
question
In practice, the total cost of an international assignment is roughly _____ the employee's salary in the host country.
answer
four times
question
The process of preparing expatriates to return home from a foreign assignment is called:
answer
repatriation
question
one dean, two administrative assistants, 20 faculty members. How many positions?
answer
Three
question
Which one of the following laws requires all organizations holding federal contracts to engage in affirmative action to hire women and minorities?
answer
Executive order 11246
question
The HRM function during downsizing is to terminating the workers who
answer
are less valuable in their performance
question
offshoring is defined as:
answer
moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available
question
Which of the following arrangements would qualify as job rotation?
answer
Team members work on the assembly line one day and pack products into cases the next
question
differing treatment of individuals, where the differences are based on the individuals' race, color, religion, sex, national origin, age, or disability status is termed as
answer
disparate treatment
question
Which of the following is a challenge for HRM during mergers?
answer
developing conflict resolution skills among employees
question
When an organization structure is strongly based on function
answer
workers tend to have low authority and work alone at highly specialized jobs
question
What effect does the use of employee empowerment have on recruiting?
answer
It has shifted the focus away from technical skills to general cognitive and interpersonal skills
question
A worker leaves an organization for three years to fulfill military duties. Which of the following observations is true of the employers obligation to reemploy the worker
answer
Employer must reemploy the worker with the same seniority
question
Which of the following actions of employers can result in reverse discrimination?
answer
affirmative action
question
which of the following is a major problem associated with aging?
answer
Older workers present challenges related to costs of health care
question
in contrast to tasks, duties, and responsibilities, KSAOs are:
answer
not directly observable
question
A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed
answer
self-service
question
A bona fide occupational qualification must be
answer
a necessary qualification for the job
question
when an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as:
answer
quid pro quo harassment
question
which of the following adjustments can be exempted from reasonable accommodation?
answer
A small firm required to change the design and structure of the building to allow wheelchairs
question
Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of
answer
Forty
question
independent contractors are:
answer
self-employed individuals with multiple clients
question
which of the following terms refers to an organizations active effort to find opportunities to hire or promote people in a particular group
answer
affirmative action
question
Which of the following is a strategy to defeat labor shortage where the results can be obtained fast
answer
outsourcing
question
the primary reason organizations engage in downsizing is to
answer
promote future competitiveness
question
Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?
answer
job description
question
in the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of
answer
talent management
question
army of one
answer
image adver.
question
cost of using a particular recruitment source for a particular type of vacancy. then divide by the number of people hired to fill that type of vacancy
answer
cost per hire
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Unlock answers
question
Terminating an employee for the use of illegal drugs is an example of
answer
Involuntary turnover
question
The employment at will doctrine
answer
Has eroded significantly in recent years
question
Blank involves the ends of a discipline process, while blank and blank focus on the means to those ends
answer
Outcome fairness, procedural justice, interactional justice
question
although the rate of inflation is only 2 percent, Jessi receives a 6 percent increase in salary. She is nonetheless dissatisfied with her salary increase due to Norvin's 9 percent increase. Jessie is likely to contend that there is a lack of:
answer
outcome fairness
question
The process through which organizations make decisions about who will or will not be allowed to join the organization is referred to as
answer
personnel selection
question
For most companies, the first step in the personnel selection process is
answer
screening the applications to see who meet the basic requirements for the job
question
At which stage in the selection process are supervisors and team members often involved?
answer
interviewing candidates
question
Which act prohibits preferential treatment in favor of minority groups?
answer
The Civil Rights Act of 1991
question
Under the Americans with Disabilities Act (ADA) of 1991:
answer
employers are required to make "reasonable accommodation" to disabled individuals.
question
Which of the following is an impermissible question for job applications and interviews?
answer
What is your height?
question
Which of the following is a disadvantage of using résumés as a source of information about job applicants?
answer
The information contained in it may not be accurate.
question
Generally, the organization checks references:
answer
after it has determined that the applicant is a finalist for the job.
question
If a person who is included as a reference by a job candidate gives negative information, there is a chance the candidate will claim ___, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.
answer
defamation
question
cognitive ability tests
answer
are especially valid for complex jobs and those requiring adaptability.
question
a structured interview
answer
establishes a set of questions for the interviewer to ask.
question
A well planned interview should
answer
focus on the job and the organization
question
The process of arriving at a selection decision in which a very high score on one type of assessment can make up for a low score on another is termed the _____ model.
answer
compensatory
question
An organization's planned effort to help employees learn job-related knowledge, skills, abilities and behaviors is known as:
answer
training
question
What kind of a training plan are managers most likely to support?
answer
Training that will result in a significant improvement compared to its cost.
question
_____ is a combination of employee characteristics and positive work environment that permit training.
answer
readiness for training
question
Which of the following is NOT a characteristic of an effective training objective?
answer
Abstract performance standards
question
Which of the following training methods is best suited for conveying facts or comparing alternative processes?
answer
Presentation methods
question
The major disadvantage of distance learning as a training method is:
answer
the limited interaction between the instructor and students
question
Which of the following is a work-study training method that teaches job skills, usually a trade, through a combination of on-the-job training and classroom training?
answer
Apprenticeship
question
Which of the following statements about business games and case studies is true?
answer
Cases are designed to develop higher-order thinking skills.
question
Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:
answer
action learning
question
Employees are most likely to learn when the training:
answer
is linked to trainees' current job experiences and tasks.
question
Measures of training success generally include all of the following EXCEPT:
answer
increased training requirements in the organization.
question
The most accurate way to evaluate the training program is to:
answer
conduct pretests; train only part of the employees; and then, compare posttest results of both groups.
question
Training conducted during employees' first days on the job and designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:
answer
orientation
question
The content of a typical orientation program is NOT likely to include:
answer
salary data relating to organizational positions within the company.
question
Which of the following is a form of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities?
answer
cultural immersion
question
Which of the following characteristics makes diversity training more effective?
answer
Training should be tied to business objectives.
question
Which of the following is true of the comparison between training and development?
answer
The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
question
Which of the following is a trend in executive education?
answer
Formal educational programs are being supplemented with other developmental activities.
question
According to the Myers-Briggs Type Indicator, extroverts gain energy through:
answer
interpersonal relationships
question
The Myers-Briggs Type Indicator could be helpful to a manager in all but one of the following situations. Name the exception.
answer
measuring the job performance of employees
question
What is an assessment center?
answer
A process in which multiple raters evaluate employees' performance on a number of exercises, usually as they work in a group at an off-site location.
question
When a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period, which of the following techniques is being used?
answer
Leaderless group discussion
question
When using performance appraisals for development, all of the following are important EXCEPT:
answer
employees should be evaluated on personality rather than on behavioral considerations.
question
.
answer
.
question
Which of the following is a potential problem of job rotation?
answer
Employees typically develop a short-term perspective on problems and solutions.
question
A mentor is generally an:
answer
experienced, productive senior employee who provides feedback and coaching.
question
the 360 degree feedback process
answer
involves rating the individual in terms of work-related behaviors.
question
The process through which managers ensure that employees' activities and outputs contribute to the organization's goals is known as:
answer
performance management
question
The administrative purpose of a performance management system refers to:
answer
the ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs.
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Performance management has a(n) _____ purpose, meaning that it serves as a basis for improving employees' knowledge and skills.
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developmental
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The extent to which a performance measure gives guidance to employees about what is expected of them is called:
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specific feedback
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Which of the following performance measurement methods requires managers to rank employees in their group from the highest performer to the poorest performer?
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Simple ranking
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The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called:
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forced distribution
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The _____ method of performance measurement compares each employee with each other employee to establish rankings.
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Paired comparison
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If a manager considers one employee at a time and circles a number/word to signify the degree to which that employee demonstrates a particular trait, he/she is using a:
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graphic rating scale
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In which performance technique are managers given three performance rating scales per dimension and asked to indicate whether the employee's performance is above (+), at (0), or below (-) the statements?
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Mixed standard scale
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The performance management method that requires managers to rate the frequency with which the employee has exhibited a behavior during a rating period is the:
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behavioral observation scale
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Which of the following is true of behavioral approaches to performance measurement?
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They link the company's goals to the specific behavior required to achieve those goals.
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In which type of system are goals established and passed down through the organization, so employees at all levels are contributing to the organization's overall goals?
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management by objectives
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The type of performance management system where a company assembles performance data on an individual from most or all of his/her contacts within and outside the company is known as:
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a 360 degree performance appraisal
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Subordinates, as a source of performance information, are generally most appropriate when the performance results are to be used for:
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developmental purposes
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Which of the following occurs when a rater compares an individual, not against an objective standard, but against other employees?
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contrast errors
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This distributional error occurs when the reviewer rates everyone near the top of a rating scale.
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leniency
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A(n) _____ is a gathering at which managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors.
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calibration meeting
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How does an organization promote fairness and reduce political behavior in the appraisal system?
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Train managers to use the appraisal process
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Which of the following is effective feedback?
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"You did not meet the deadline."
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To improve the performance of underutilizers, managers should:
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link rewards to performance outcomes
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Lawsuits related to performance management usually involve charges of discrimination or:
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unjust dismissal
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If an employee is dismissed on the grounds of poor performance immediately after he/she complained to higher authorities about the bad work ethics of his/her manager, the employee could file a(n):
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unjust dismissal lawsuit
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Which of the following does an employer violate when he/she terminates an employee for refusing to do something illegal, unethical, or unsafe?
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Public Policy
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When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by:
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justifying that the organization has work rules that provide for searches
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If employers covered by this federal law do not give notice to the employees (and their union, if applicable) of layoffs, they may have to provide back pay and fringe benefits and pay penalties as well. Identify this law.
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The Worker Adjustment Retraining and Notification Act
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The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense. Identify this process.
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progressive discipline system
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A progressive discipline system:
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communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness.
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Conducting personal business online during work hours is called:
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cyberslacking
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This stage of the alternative dispute resolution process works only to the degree that managers who hear complaints listen and are able to act. Identify this stage of the alternative dispute resolution process.
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open door policy
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Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's:
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immediate supervisor
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Which stage of an alternative dispute resolution system is generally binding upon both parties?
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Arbitration
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____ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse.
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Employee assistance program
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Which of the following is true of employee assistance programs?
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They should be incorporated into an organization's discipline and dismissal program.
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_____ tries to help people realize that losing a job is not the end of the world and that other opportunities exist.
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Outplacement counseling
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Identify the correct statement about tasks and roles.
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Employees may feel conflict between work roles and family roles.
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_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.
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Role ambiguity
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Foreign assignments can be highly disruptive to family members, and the resulting role _____ is the top reason that people quit overseas assignments.
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conflict
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This results when too many expectations or demands are placed on a person. After an organization downsizes, it may expect the remaining employees to experience this role. Identify it.
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role overload
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The form of withdrawal which is likely to occur first is:
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behavior change
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In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in:
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physical withdrawal
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Helen is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about nonwork matters. Which of the following behaviors is she experiencing?
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psychological withdrawal
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Organizations can improve job satisfaction by:
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clarifying employees' roles by clearly spelling out work methods, schedules, and performance measures.
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Which of the following is NOT a likely outcome or benefit of conducting annual employee satisfaction surveys?
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They provide evidence of the knowledge, skills, and abilities necessary to perform specific jobs.
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This Act permits a lower "training wage," which employers may pay to workers under the age of 20 for a period of up to 90 days. Identify this act.
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FLSA
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A _____ wage is essentially a minimum wage based on the cost of living in a particular region.
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living
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An employee who earns $10 an hour and receives a weekly attendance award of $20 works 50 hours this week (Overtime pay is required, whether or not the employer specifically asked or expected the employee to work more than 40 hours). His/her total compensation for the week will be:
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570
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Which of the following statements is true about the FLSA requirements of employee overtime payment?
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Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.
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Decisions about how to respond to the economic forces of product markets and labor markets limit an organization's choices about:
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pay structure
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The federal government tracks trends in the nation's cost of living with a measure known as the:
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Consumer Price Index
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The procedure through which an organization compares its own practices to those of successful competitors is known as:
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benchmarking
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compensable factors
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are the characteristics of jobs that a firm values and chooses to pay for.
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_____ are sets of jobs having similar worth or content, grouped together to establish rates of pay.
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pay grades
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The compa-ratio
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measures the degree to which actual pay is consistent with the pay policy.
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Pay specifically designed to energize, direct, or control employees' behavior is known as:
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incentive pay
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Which of the following types of incentive pay plans are designed to provide pay for individuals' performance?
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merit pay
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Retention bonuses refer to:
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one-time incentives paid in exchange for remaining with the company.
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When an employee's pay is calculated as a percentage of sales, the employee is being paid under a:
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commission plan
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Which of the following incentive programs measures improvements in productivity and effectiveness and distributes a portion of each gain to employees?
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gainsharing
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What is profit sharing?
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An incentive pay in which payments are a percentage of the organization's profits and do not become part of the employees' base salary.
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Identify the disadvantage of using profit sharing plans.
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Profit sharing is not directly linked to individual behavior.
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What is a balances scorecard?
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A combination of performance measures directed toward the company's long- and short-term goals and used as the basis for awarding incentive pay.
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Which of the following incentives has a long term focus?
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Stock Options
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How does linking executive pay to stock price reward unethical behavior?
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Executives can use the advantage of knowing the company's inside information to buy or sell stock and create huge personal gains.
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Which one of the following employer-provided benefits is required by law in the U.S.?
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Unpaid family and medical leave
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Which legal benefit requires employers to pay payroll tax?
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Unemployment insurance
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In which of the following areas are unemployment insurance benefits and workers' compensation benefits similar?
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Both these costs depend on the organization's experience ratings.
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To take unpaid family leave under the provisions of the Family and Medical Leave Act, employees must meet which of the following criteria?
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Have worked for an employer with 50 or more employees within a 75-mile radius
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Due to increasing diversity within the workplace, many employers are extending benefits such as health insurance to:
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domestic partners
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Which one of the following is true of the Consolidated Omnibus Budget Reconciliation Act of 1985?
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Qualifying events include, among others, termination (except for gross misconduct), a reduction in hours that leads to the loss of health insurance, and death.
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Identify the prime difference between PPOs and HMOs.
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PPOs provide benefits on a reduced-fee, per-call basis rather than on a prepaid basis.
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From which of the following sources do most retirees (65 and older) receive most of their income?
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Social security
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Which type of retirement plan guarantees a specified level of retirement income?z
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Defined benefit plan
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Benefit plans that permit employees to choose the types and amounts of benefits they want from a set of alternatives are called:
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cafeteria style plans
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The labor relations decision regarding _____ in a union setting involves decisions about pay structure, job security, work rules, workplace safety, and many other issues. These decisions affect workers' and the employer's situation for the term of the contract.
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negotiating contracts
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Most national unions are affiliated with the ____, an association that seeks to advance the shared interests of its member unions at the national level.
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AFL-CIO
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John works at a factory of a large manufacturing company and is a member of the local chapter of a national industrial union. He believes his supervisor is not living up to the terms of the recently negotiated contract. In order to seek resolution to his grievance, John should first contact:
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his union steward
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Which of the following is true of union membership in the United States since the 1980s?
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Union membership among government workers has held steady, while declines have occurred in the private sector.
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Which of the following statements is true about unionization of government workers?
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Strikes are illegal for federal workers and for state workers in most states.
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Which of the following is true of the effects of unions on company performance?
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On average, union members receive higher wages and more generous benefits than nonunion workers.
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Which of the following is a union security arrangement that requires employees to join the union within a certain amount of time (30 days) after beginning employment?
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Union shop
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Which type of union security provision is illegal under provisions of the NLRA?
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Closed shops
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Protected activities under the NLRA include all of the following EXCEPT:
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activities by those employed as contract workers.
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Right to work laws are
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federal legislations sanctioning the use of union shops and agency shops.
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Which of the following employee groups may be excluded by the NLRB from participating in organizing activities and being a member of the bargaining unit?
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Employees with managerial duties
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What is the minimum percent of employees in a bargaining unit who must sign authorization cards for the NLRB to hold a union representation election?
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30 percent
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Which of the following should a supervisor do to discourage unions?
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Report any direct or indirect signs of union activity to a core management group.
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Contract administration includes carrying out the terms of the agreement and resolving conflicts over interpretation or violation of the agreement. Under a labor contract, the process for resolving these conflicts is called a(n):
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grievance procedure
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Under the National Labor Relations Act, the union has a duty of fair representation, which means the union must:
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give equal representation to all members of the bargaining unit, whether or not they actually belong to the union.
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An IBM employee who was born in the U.S. and works at IBM offices in New York is a(n):
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parent country national
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John, an American who works for a U.S.-based company, is on assignment for his company in Japan. He is known as a(n):
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expatriate
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A company is headquartered in Germany, has offices in the U.S., and has a Vietnamese manager working in a facility in the U.S. In this case, Germany is the _____ country, the U.S. is the _____ country, and Vietnam is the _____ country.
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parent, host, third
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Which one of the following is true of global organizations?
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Managers at such companies must be able to get results across national boundaries.
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Which one of the following is true of global organizations?
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They tend to have centralized, parent-country decision-making structures.
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Assume that you are visiting Mexico for a business meeting and you call your host, the Chairman of the company, by his first name rather than his title. He seems offended. A difference in which of the following cultural dimensions between the two countries is likely to have caused the misunderstanding?
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Power distance
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Which of the following countries has led the world in eliminating discrimination in the workplace?
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The United States
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Which of the following is true about selecting employees in a global labor market?
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A host-country national can more easily understand the local values and customs.
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According to research, the factor that most strongly influences whether an employee completed a foreign assignment is:
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the comfort of the employee's spouse and family.
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,
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.
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.
answer
.
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According to the text, among the following countries, which country has the highest average work hours per year?
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South Korea
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Which of the following is true of global incentive pay and employee benefits?
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Paid vacation tends to be more generous in Western Europe than in the United States.
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In practice, the total cost of an international assignment is roughly _____ the employee's salary in the host country.
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four times
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The process of preparing expatriates to return home from a foreign assignment is called:
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repatriation
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one dean, two administrative assistants, 20 faculty members. How many positions?
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Three
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Which one of the following laws requires all organizations holding federal contracts to engage in affirmative action to hire women and minorities?
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Executive order 11246
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The HRM function during downsizing is to terminating the workers who
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are less valuable in their performance
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offshoring is defined as:
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moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available
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Which of the following arrangements would qualify as job rotation?
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Team members work on the assembly line one day and pack products into cases the next
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differing treatment of individuals, where the differences are based on the individuals' race, color, religion, sex, national origin, age, or disability status is termed as
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disparate treatment
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Which of the following is a challenge for HRM during mergers?
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developing conflict resolution skills among employees
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When an organization structure is strongly based on function
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workers tend to have low authority and work alone at highly specialized jobs
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What effect does the use of employee empowerment have on recruiting?
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It has shifted the focus away from technical skills to general cognitive and interpersonal skills
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A worker leaves an organization for three years to fulfill military duties. Which of the following observations is true of the employers obligation to reemploy the worker
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Employer must reemploy the worker with the same seniority
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Which of the following actions of employers can result in reverse discrimination?
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affirmative action
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which of the following is a major problem associated with aging?
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Older workers present challenges related to costs of health care
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in contrast to tasks, duties, and responsibilities, KSAOs are:
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not directly observable
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A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed
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self-service
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A bona fide occupational qualification must be
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a necessary qualification for the job
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when an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as:
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quid pro quo harassment
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which of the following adjustments can be exempted from reasonable accommodation?
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A small firm required to change the design and structure of the building to allow wheelchairs
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Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of
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Forty
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independent contractors are:
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self-employed individuals with multiple clients
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which of the following terms refers to an organizations active effort to find opportunities to hire or promote people in a particular group
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affirmative action
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Which of the following is a strategy to defeat labor shortage where the results can be obtained fast
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outsourcing
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the primary reason organizations engage in downsizing is to
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promote future competitiveness
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Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?
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job description
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in the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of
answer
talent management
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army of one
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image adver.
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cost of using a particular recruitment source for a particular type of vacancy. then divide by the number of people hired to fill that type of vacancy
answer
cost per hire