question

Terminating an employee for the use of illegal drugs is an example of

answer

Involuntary turnover

question

The employment at will doctrine

answer

Has eroded significantly in recent years

question

Blank involves the ends of a discipline process, while blank and blank focus on the means to those ends

answer

Outcome fairness, procedural justice, interactional justice

question

although the rate of inflation is only 2 percent, Jessi receives a 6 percent increase in salary. She is nonetheless dissatisfied with her salary increase due to Norvin's 9 percent increase. Jessie is likely to contend that there is a lack of:

answer

outcome fairness

question

The process through which organizations make decisions about who will or will not be allowed to join the organization is referred to as

answer

personnel selection

question

For most companies, the first step in the personnel selection process is

answer

screening the applications to see who meet the basic requirements for the job

question

At which stage in the selection process are supervisors and team members often involved?

answer

interviewing candidates

question

Which act prohibits preferential treatment in favor of minority groups?

answer

The Civil Rights Act of 1991

question

Under the Americans with Disabilities Act (ADA) of 1991:

answer

employers are required to make "reasonable accommodation" to disabled individuals.

question

Which of the following is an impermissible question for job applications and interviews?

answer

What is your height?

question

Which of the following is a disadvantage of using résumés as a source of information about job applicants?

answer

The information contained in it may not be accurate.

question

Generally, the organization checks references:

answer

after it has determined that the applicant is a finalist for the job.

question

If a person who is included as a reference by a job candidate gives negative information, there is a chance the candidate will claim ___, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.

answer

defamation

question

cognitive ability tests

answer

are especially valid for complex jobs and those requiring adaptability.

question

a structured interview

answer

establishes a set of questions for the interviewer to ask.

question

A well planned interview should

answer

focus on the job and the organization

question

The process of arriving at a selection decision in which a very high score on one type of assessment can make up for a low score on another is termed the _____ model.

answer

compensatory

question

An organization's planned effort to help employees learn job-related knowledge, skills, abilities and behaviors is known as:

answer

training

question

What kind of a training plan are managers most likely to support?

answer

Training that will result in a significant improvement compared to its cost.

question

_____ is a combination of employee characteristics and positive work environment that permit training.

answer

readiness for training

question

Which of the following is NOT a characteristic of an effective training objective?

answer

Abstract performance standards

question

Which of the following training methods is best suited for conveying facts or comparing alternative processes?

answer

Presentation methods

question

The major disadvantage of distance learning as a training method is:

answer

the limited interaction between the instructor and students

question

Which of the following is a work-study training method that teaches job skills, usually a trade, through a combination of on-the-job training and classroom training?

answer

Apprenticeship

question

Which of the following statements about business games and case studies is true?

answer

Cases are designed to develop higher-order thinking skills.

question

Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:

answer

action learning

question

Employees are most likely to learn when the training:

answer

is linked to trainees' current job experiences and tasks.

question

Measures of training success generally include all of the following EXCEPT:

answer

increased training requirements in the organization.

question

The most accurate way to evaluate the training program is to:

answer

conduct pretests; train only part of the employees; and then, compare posttest results of both groups.

question

Training conducted during employees' first days on the job and designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:

answer

orientation

question

The content of a typical orientation program is NOT likely to include:

answer

salary data relating to organizational positions within the company.

question

Which of the following is a form of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities?

answer

cultural immersion

question

Which of the following characteristics makes diversity training more effective?

answer

Training should be tied to business objectives.

question

Which of the following is true of the comparison between training and development?

answer

The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.

question

Which of the following is a trend in executive education?

answer

Formal educational programs are being supplemented with other developmental activities.

question

According to the Myers-Briggs Type Indicator, extroverts gain energy through:

answer

interpersonal relationships

question

The Myers-Briggs Type Indicator could be helpful to a manager in all but one of the following situations. Name the exception.

answer

measuring the job performance of employees

question

What is an assessment center?

answer

A process in which multiple raters evaluate employees' performance on a number of exercises, usually as they work in a group at an off-site location.

question

When a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period, which of the following techniques is being used?

answer

Leaderless group discussion

question

When using performance appraisals for development, all of the following are important EXCEPT:

answer

employees should be evaluated on personality rather than on behavioral considerations.

question

.

answer

.

question

Which of the following is a potential problem of job rotation?

answer

Employees typically develop a short-term perspective on problems and solutions.

question

A mentor is generally an:

answer

experienced, productive senior employee who provides feedback and coaching.

question

the 360 degree feedback process

answer

involves rating the individual in terms of work-related behaviors.

question

The process through which managers ensure that employees' activities and outputs contribute to the organization's goals is known as:

answer

performance management

question

The administrative purpose of a performance management system refers to:

answer

the ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs.

question

Performance management has a(n) _____ purpose, meaning that it serves as a basis for improving employees' knowledge and skills.

answer

developmental

question

The extent to which a performance measure gives guidance to employees about what is expected of them is called:

answer

specific feedback

question

Which of the following performance measurement methods requires managers to rank employees in their group from the highest performer to the poorest performer?

answer

Simple ranking

question

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called:

answer

forced distribution

question

The _____ method of performance measurement compares each employee with each other employee to establish rankings.

answer

Paired comparison

question

If a manager considers one employee at a time and circles a number/word to signify the degree to which that employee demonstrates a particular trait, he/she is using a:

answer

graphic rating scale

question

In which performance technique are managers given three performance rating scales per dimension and asked to indicate whether the employee's performance is above (+), at (0), or below (-) the statements?

answer

Mixed standard scale

question

The performance management method that requires managers to rate the frequency with which the employee has exhibited a behavior during a rating period is the:

answer

behavioral observation scale

question

Which of the following is true of behavioral approaches to performance measurement?

answer

They link the company's goals to the specific behavior required to achieve those goals.

question

In which type of system are goals established and passed down through the organization, so employees at all levels are contributing to the organization's overall goals?

answer

management by objectives

question

The type of performance management system where a company assembles performance data on an individual from most or all of his/her contacts within and outside the company is known as:

answer

a 360 degree performance appraisal

question

Subordinates, as a source of performance information, are generally most appropriate when the performance results are to be used for:

answer

developmental purposes

question

Which of the following occurs when a rater compares an individual, not against an objective standard, but against other employees?

answer

contrast errors

question

This distributional error occurs when the reviewer rates everyone near the top of a rating scale.

answer

leniency

question

A(n) _____ is a gathering at which managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors.

answer

calibration meeting

question

How does an organization promote fairness and reduce political behavior in the appraisal system?

answer

Train managers to use the appraisal process

question

Which of the following is effective feedback?

answer

"You did not meet the deadline."

question

To improve the performance of underutilizers, managers should:

answer

link rewards to performance outcomes

question

Lawsuits related to performance management usually involve charges of discrimination or:

answer

unjust dismissal

question

If an employee is dismissed on the grounds of poor performance immediately after he/she complained to higher authorities about the bad work ethics of his/her manager, the employee could file a(n):

answer

unjust dismissal lawsuit

question

Which of the following does an employer violate when he/she terminates an employee for refusing to do something illegal, unethical, or unsafe?

answer

Public Policy

question

When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by:

answer

justifying that the organization has work rules that provide for searches

question

If employers covered by this federal law do not give notice to the employees (and their union, if applicable) of layoffs, they may have to provide back pay and fringe benefits and pay penalties as well. Identify this law.

answer

The Worker Adjustment Retraining and Notification Act

question

The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense. Identify this process.

answer

progressive discipline system

question

A progressive discipline system:

answer

communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness.

question

Conducting personal business online during work hours is called:

answer

cyberslacking

question

This stage of the alternative dispute resolution process works only to the degree that managers who hear complaints listen and are able to act. Identify this stage of the alternative dispute resolution process.

answer

open door policy

question

Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's:

answer

immediate supervisor

question

Which stage of an alternative dispute resolution system is generally binding upon both parties?

answer

Arbitration

question

____ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse.

answer

Employee assistance program

question

Which of the following is true of employee assistance programs?

answer

They should be incorporated into an organization's discipline and dismissal program.

question

_____ tries to help people realize that losing a job is not the end of the world and that other opportunities exist.

answer

Outplacement counseling

question

Identify the correct statement about tasks and roles.

answer

Employees may feel conflict between work roles and family roles.

question

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

answer

Role ambiguity

question

Foreign assignments can be highly disruptive to family members, and the resulting role _____ is the top reason that people quit overseas assignments.

answer

conflict

question

This results when too many expectations or demands are placed on a person. After an organization downsizes, it may expect the remaining employees to experience this role. Identify it.

answer

role overload

question

The form of withdrawal which is likely to occur first is:

answer

behavior change

question

In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in:

answer

physical withdrawal

question

Helen is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about nonwork matters. Which of the following behaviors is she experiencing?

answer

psychological withdrawal

question

Organizations can improve job satisfaction by:

answer

clarifying employees' roles by clearly spelling out work methods, schedules, and performance measures.

question

Which of the following is NOT a likely outcome or benefit of conducting annual employee satisfaction surveys?

answer

They provide evidence of the knowledge, skills, and abilities necessary to perform specific jobs.

question

This Act permits a lower "training wage," which employers may pay to workers under the age of 20 for a period of up to 90 days. Identify this act.

answer

FLSA

question

A _____ wage is essentially a minimum wage based on the cost of living in a particular region.

answer

living

question

An employee who earns $10 an hour and receives a weekly attendance award of $20 works 50 hours this week (Overtime pay is required, whether or not the employer specifically asked or expected the employee to work more than 40 hours). His/her total compensation for the week will be:

answer

570

question

Which of the following statements is true about the FLSA requirements of employee overtime payment?

answer

Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.

question

Decisions about how to respond to the economic forces of product markets and labor markets limit an organization's choices about:

answer

pay structure

question

The federal government tracks trends in the nation's cost of living with a measure known as the:

answer

Consumer Price Index

question

The procedure through which an organization compares its own practices to those of successful competitors is known as:

answer

benchmarking

question

compensable factors

answer

are the characteristics of jobs that a firm values and chooses to pay for.

question

_____ are sets of jobs having similar worth or content, grouped together to establish rates of pay.

answer

pay grades

question

The compa-ratio

answer

measures the degree to which actual pay is consistent with the pay policy.

question

Pay specifically designed to energize, direct, or control employees' behavior is known as:

answer

incentive pay

question

Which of the following types of incentive pay plans are designed to provide pay for individuals' performance?

answer

merit pay

question

Retention bonuses refer to:

answer

one-time incentives paid in exchange for remaining with the company.

question

When an employee's pay is calculated as a percentage of sales, the employee is being paid under a:

answer

commission plan

question

Which of the following incentive programs measures improvements in productivity and effectiveness and distributes a portion of each gain to employees?

answer

gainsharing

question

What is profit sharing?

answer

An incentive pay in which payments are a percentage of the organization's profits and do not become part of the employees' base salary.

question

Identify the disadvantage of using profit sharing plans.

answer

Profit sharing is not directly linked to individual behavior.

question

What is a balances scorecard?

answer

A combination of performance measures directed toward the company's long- and short-term goals and used as the basis for awarding incentive pay.

question

Which of the following incentives has a long term focus?

answer

Stock Options

question

How does linking executive pay to stock price reward unethical behavior?

answer

Executives can use the advantage of knowing the company's inside information to buy or sell stock and create huge personal gains.

question

Which one of the following employer-provided benefits is required by law in the U.S.?

answer

Unpaid family and medical leave

question

Which legal benefit requires employers to pay payroll tax?

answer

Unemployment insurance

question

In which of the following areas are unemployment insurance benefits and workers' compensation benefits similar?

answer

Both these costs depend on the organization's experience ratings.

question

To take unpaid family leave under the provisions of the Family and Medical Leave Act, employees must meet which of the following criteria?

answer

Have worked for an employer with 50 or more employees within a 75-mile radius

question

Due to increasing diversity within the workplace, many employers are extending benefits such as health insurance to:

answer

domestic partners

question

Which one of the following is true of the Consolidated Omnibus Budget Reconciliation Act of 1985?

answer

Qualifying events include, among others, termination (except for gross misconduct), a reduction in hours that leads to the loss of health insurance, and death.

question

Identify the prime difference between PPOs and HMOs.

answer

PPOs provide benefits on a reduced-fee, per-call basis rather than on a prepaid basis.

question

From which of the following sources do most retirees (65 and older) receive most of their income?

answer

Social security

question

Which type of retirement plan guarantees a specified level of retirement income?z

answer

Defined benefit plan

question

Benefit plans that permit employees to choose the types and amounts of benefits they want from a set of alternatives are called:

answer

cafeteria style plans

question

The labor relations decision regarding _____ in a union setting involves decisions about pay structure, job security, work rules, workplace safety, and many other issues. These decisions affect workers' and the employer's situation for the term of the contract.

answer

negotiating contracts

question

Most national unions are affiliated with the ____, an association that seeks to advance the shared interests of its member unions at the national level.

answer

AFL-CIO

question

John works at a factory of a large manufacturing company and is a member of the local chapter of a national industrial union. He believes his supervisor is not living up to the terms of the recently negotiated contract. In order to seek resolution to his grievance, John should first contact:

answer

his union steward

question

Which of the following is true of union membership in the United States since the 1980s?

answer

Union membership among government workers has held steady, while declines have occurred in the private sector.

question

Which of the following statements is true about unionization of government workers?

answer

Strikes are illegal for federal workers and for state workers in most states.

question

Which of the following is true of the effects of unions on company performance?

answer

On average, union members receive higher wages and more generous benefits than nonunion workers.

question

Which of the following is a union security arrangement that requires employees to join the union within a certain amount of time (30 days) after beginning employment?

answer

Union shop

question

Which type of union security provision is illegal under provisions of the NLRA?

answer

Closed shops

question

Protected activities under the NLRA include all of the following EXCEPT:

answer

activities by those employed as contract workers.

question

Right to work laws are

answer

federal legislations sanctioning the use of union shops and agency shops.

question

Which of the following employee groups may be excluded by the NLRB from participating in organizing activities and being a member of the bargaining unit?

answer

Employees with managerial duties

question

What is the minimum percent of employees in a bargaining unit who must sign authorization cards for the NLRB to hold a union representation election?

answer

30 percent

question

Which of the following should a supervisor do to discourage unions?

answer

Report any direct or indirect signs of union activity to a core management group.

question

Contract administration includes carrying out the terms of the agreement and resolving conflicts over interpretation or violation of the agreement. Under a labor contract, the process for resolving these conflicts is called a(n):

answer

grievance procedure

question

Under the National Labor Relations Act, the union has a duty of fair representation, which means the union must:

answer

give equal representation to all members of the bargaining unit, whether or not they actually belong to the union.

question

An IBM employee who was born in the U.S. and works at IBM offices in New York is a(n):

answer

parent country national

question

John, an American who works for a U.S.-based company, is on assignment for his company in Japan. He is known as a(n):

answer

expatriate

question

A company is headquartered in Germany, has offices in the U.S., and has a Vietnamese manager working in a facility in the U.S. In this case, Germany is the _____ country, the U.S. is the _____ country, and Vietnam is the _____ country.

answer

parent, host, third

question

Which one of the following is true of global organizations?

answer

Managers at such companies must be able to get results across national boundaries.

question

Which one of the following is true of global organizations?

answer

They tend to have centralized, parent-country decision-making structures.

question

Assume that you are visiting Mexico for a business meeting and you call your host, the Chairman of the company, by his first name rather than his title. He seems offended. A difference in which of the following cultural dimensions between the two countries is likely to have caused the misunderstanding?

answer

Power distance

question

Which of the following countries has led the world in eliminating discrimination in the workplace?

answer

The United States

question

Which of the following is true about selecting employees in a global labor market?

answer

A host-country national can more easily understand the local values and customs.

question

According to research, the factor that most strongly influences whether an employee completed a foreign assignment is:

answer

the comfort of the employee's spouse and family.

question

,

answer

.

question

.

answer

.

question

According to the text, among the following countries, which country has the highest average work hours per year?

answer

South Korea

question

Which of the following is true of global incentive pay and employee benefits?

answer

Paid vacation tends to be more generous in Western Europe than in the United States.

question

In practice, the total cost of an international assignment is roughly _____ the employee's salary in the host country.

answer

four times

question

The process of preparing expatriates to return home from a foreign assignment is called:

answer

repatriation

question

one dean, two administrative assistants, 20 faculty members. How many positions?

answer

Three

question

Which one of the following laws requires all organizations holding federal contracts to engage in affirmative action to hire women and minorities?

answer

Executive order 11246

question

The HRM function during downsizing is to terminating the workers who

answer

are less valuable in their performance

question

offshoring is defined as:

answer

moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available

question

Which of the following arrangements would qualify as job rotation?

answer

Team members work on the assembly line one day and pack products into cases the next

question

differing treatment of individuals, where the differences are based on the individuals' race, color, religion, sex, national origin, age, or disability status is termed as

answer

disparate treatment

question

Which of the following is a challenge for HRM during mergers?

answer

developing conflict resolution skills among employees

question

When an organization structure is strongly based on function

answer

workers tend to have low authority and work alone at highly specialized jobs

question

What effect does the use of employee empowerment have on recruiting?

answer

It has shifted the focus away from technical skills to general cognitive and interpersonal skills

question

A worker leaves an organization for three years to fulfill military duties. Which of the following observations is true of the employers obligation to reemploy the worker

answer

Employer must reemploy the worker with the same seniority

question

Which of the following actions of employers can result in reverse discrimination?

answer

affirmative action

question

which of the following is a major problem associated with aging?

answer

Older workers present challenges related to costs of health care

question

in contrast to tasks, duties, and responsibilities, KSAOs are:

answer

not directly observable

question

A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed

answer

self-service

question

A bona fide occupational qualification must be

answer

a necessary qualification for the job

question

when an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as:

answer

quid pro quo harassment

question

which of the following adjustments can be exempted from reasonable accommodation?

answer

A small firm required to change the design and structure of the building to allow wheelchairs

question

Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of

answer

Forty

question

independent contractors are:

answer

self-employed individuals with multiple clients

question

which of the following terms refers to an organizations active effort to find opportunities to hire or promote people in a particular group

answer

affirmative action

question

Which of the following is a strategy to defeat labor shortage where the results can be obtained fast

answer

outsourcing

question

the primary reason organizations engage in downsizing is to

answer

promote future competitiveness

question

Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?

answer

job description

question

in the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of

answer

talent management

question

army of one

answer

image adver.

question

cost of using a particular recruitment source for a particular type of vacancy. then divide by the number of people hired to fill that type of vacancy

answer

cost per hire

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