HR ch:8 – Essay Writing – Flashcards

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question
Managers need to constantly engage in a dialogue with their subordinates. a. True b. False
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True
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Most performance appraisals focus on long-term improvement, rather than short-term achievements. a. True b. False
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False
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The two most common purposes of performance management programs are administrative and developmental. a. True b. False
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True
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The federal government began evaluating employees in 1842. a. True b. False
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True
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Developmental purposes for performance appraisal include identifying strengths and weaknesses and improving communication. a. True b. False
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True
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Developmental purposes for performance appraisal include evaluating goal achievement and validating selection criteria. a. True b. False
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False
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Developmental purposes for performance appraisal include evaluating training programs and determining promotion candidates. a. True b. False
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False
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. Studies have shown that employees who earn performance-based pay are more satisfied. a. True b. False
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True
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Performance management programs can be used for many purposes, including promotions, transfers, layoffs, and pay decisions. a. True b. False
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True
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. Performance evaluations are simply a logical extension of the day-to-day performance management process. a. True b. False
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True
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Managers may deflate performance ratings to make themselves look good as managers. a. True b. False
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False
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. Criterion deficiency occurs when performance standards focus on a single criterion and exclude other important but less quantifiable performance dimensions.
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True
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Criterion deficiency occurs when performance standards have not been properly established and communicated to the employee. a. True b. False
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False
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Criterion contamination occurs when different supervisors have different and inconsistent ratings of an employee's performance. a. True b. False
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False
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Criterion contamination occurs when factors outside an employee's control influence his or her performance. a. True b. False
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True
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According to a Supreme Court ruling, performance appraisals are subject to the same validity criteria as selection procedures. a. True b. False
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True
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17. The HR department rarely has the primary responsibility for overseeing and coordinating a firm's performance management system. a. True b. False
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False
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. Employees should be given a written copy of their job standards in advance of their performance evaluations. a. True b. False
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True
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. An appeals process is only necessary for administrative appraisals. a. True b. False
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False
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. In most instances, one person can easily observe and evaluate an employee's performance. a. True b. False
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False
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Criterion deficiency refers to the extent to which the standards of an appraisal relate to the strategic objectives of the organization in which they are applied. a. True b. False
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False
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Self-evaluations are often best used for developmental purposes rather than for administrative decisions. a. True b. False
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True
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Self-evaluations should be used primarily for administrative purposes. a. True b. False
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False
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Subordinate evaluations are useful for rating on dimensions such as leadership ability, ability to delegate, and employee supportiveness. a. True b. False
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True
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Subordinate evaluations should be used primarily for developmental purposes. a. True b. False
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True
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. One disadvantage of peer evaluations is the belief that they contain more biases and furnish less valid information than appraisals by superiors. a. True b. False
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False
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Team evaluations are conceptually just a collection of the individual appraisals of a work unit. a. True b. False
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False
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Internal customers can provide extremely useful feedback for both developmental and administrative purposes. a. True b. False
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True
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Reliability refers to the stability or consistency of a standard. a. True b. False
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True
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A distributional rating error occurs when a single rating is skewed toward an entire group of employees. a. True b. False
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True
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An error of central tendency is a performance-rating error in which all employees are more or less rated as average. a. True b. False
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True
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Requiring raters to use a forced distribution reduces the chance of leniency or strictness errors. a. True b. False
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True
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Having appraisals reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.
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False
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A recency error is an error in which the appraisal is based largely upon the employee's most recent behavior as opposed to their behavior throughout the entire appraisal period.
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True
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. Contrast errors are most likely when raters are required to rank employees in order from the best to the poorest. a. True b. False
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True
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. A similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common. a. True b. False
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True
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. A similar-to-me error, like contrast, results in less than accurate performance ratings, but would not be considered discriminatory. a. True False
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False
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Feedback training for raters should include communicating effectively, diagnosing causes of performance problems, and setting goals. a. True b. False
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True
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. It is unrealistic to presume that one person can fully observe and evaluate an employee's performance. a. True b. False
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True
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Results-oriented approaches have become more popular because they focus on the measurable contributions that employees make to an organization. a. True b. False
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True
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One of the potential drawbacks of a trait-oriented performance appraisal is that traits can be biased and subjective. a. True b. False
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True
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Graphic rating scales include sets of statements between which the rater must choose, such as "works hard" vs. "works quickly." a. True b. False
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False
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The mixed-standard scale method evaluates traits according to a single scale. a. True b. False
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False
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One of the benefits of the forced-choice method is the relatively small cost of establishing and maintaining its validity. a. True b. False
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False
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The forced-choice method of appraisal is less effective as a tool for developing employees. a. True b. False
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True
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. A major drawback of the essay method is that composing an essay that attempts to cover all of an employee's essential characteristics is very time-consuming. a. True b. False
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True
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The effectiveness of the essay method is affected by the rater's writing skills. a. True b. False
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True
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Behavioral methods specifically describe which actions should (or should not) be exhibited on the job. a. True b. False
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True
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One major advantage of a behaviorally anchored rating scale is that it is possible to use a scale developed for one job to appraise individuals in another, unrelated job.
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False
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. Results evaluations often give employees responsibility for their outcomes and discretion over the way they accomplish them. a. True b. False
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True
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. Behavior observation scales have rater check statements that they believe are characteristic of the employee. a. True b. False
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False
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Measurable and quantifiable performance objectives are requirements for a successful MBO program. a. True b. False
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True
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. The Balanced Scorecard approach integrates four categories: financial, customer, process, and learning measures. a. True b. False
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False
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. The Balanced Scorecard evaluation method translates broad corporate goals into divisional, departmental, team, and individual goals in a cascading way. a. True b. False
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True
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The choice of performance evaluation method to use depends upon the purpose of the evaluation. a. True b. False
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True
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Dividing the performance evaluation meeting into two sessions, one for the performance review and the other for the employee's growth plans, is a good strategy to improve communication between the parties. a. True b. False
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True
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The three basic types of formats for providing feedback during a performance evaluation meeting are tell-and-sell, tell-and-listen, and problem-solving. a. True b. False
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True
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The problem-solving format seeks to obtain an employee's buy-in for a mutually agreed-upon way to overcome obstacles and improve the person's actual performance. a. True b. False
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False
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A self-evaluation ensures that an employee knows against what criteria he or she is being evaluated, eliminating any potential surprises. a. True b. False
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True
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Because the appraisal interview is for developmental purposes, the interviewer rather than the employee should spend the majority of the time talking. a. True b. False
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False
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. Since praise is a powerful motivator, appraisers should alternate positive and negative statements during a performance appraisal interview. a. True b. False
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False
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Expressing appreciation for the work an employee has done well is likely to make the person more defensive about aspects of the job that are not going so well. a. True b. False
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False
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. Performance discussions should focus on the employee rather than on his or her behaviors. a. True b. False
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False
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. If an employee is doing something wrong, waiting for a formal evaluation later in the year to communicate that information is an example of a balanced approach to effective communication. a. True b. False
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False
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. A person's performance is a function of ability, environment, and motivation. a. True b. False
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True
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A diagnosis of poor employee performance should focus on the three interactive elements of ability, motivation, and external conditions. a. True b. False
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True
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Self-evaluations are often best used for administrative decisions rather than developmental purposes. a. True b. False
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False
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. The "horn error" is the opposite of the "halo effect." a. True b. False
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True
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The federal government began evaluating employees in 1842, when Congress passed a law mandating yearly performance review for: a. departmental clerks. b. military personnel. c. postal employees. d. all federal employees.
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a. departmental clerks.
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. A problem with performance appraisal is that it: a. tends to be objective and consistent. b. identifies weaknesses of employees as well as strengths. c. tends to focus on short-term objectives rather than long-term learning. d. tends to be a bottom-up process.
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c. tends to focus on short-term objectives rather than long-term learning.
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71. One study showed that organizations with strong performance management systems are ____ more likely to outperform their competitors in the areas of revenue growth, productivity, profitability, and market value a. 10-15 percent b. 20-30 percent c. 40-50 percent d. 80-90 percent
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c. 40-50 percent
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. The two primary purposes of performance appraisals are: a. informative and developmental. b. managerial and administrative. c. managerial and informative. d. administrative and developmental.
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d. administrative and developmental.
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Administrative purposes of performance appraisal include all of the following EXCEPT: a. determining promotion candidates. b. evaluating training programs. c. documenting personnel decisions. d. providing performance feedback.
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d. providing performance feedback.
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. Developmental purposes of performance appraisal include all of the following EXCEPT: a. recognizing individual performance. b. validating selection procedures. c. improving communication. d. identifying strengths and weaknesses.
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b. validating selection procedures.
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Which of the following is NOT a reason for the failure of appraisal programs? a. They discourage teamwork by focusing on workers' individual achievements. b. They lay more focus on employee input into the development of the appraisal program. c. They are not useful for the majority of employees in the middle in terms of performance. d. They often focus on short-term achievements rather than long-term improvement and learning.
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b. They lay more focus on employee input into the development of the appraisal program.
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. In _____, the U.S. Supreme Court found that employees had been ranked against a vague standard, open to each supervisor's own interpretation. a. California Board of Regents v. Bakke b. Griggs v. Duke Power Co. c. Albemarle Paper Co. v. Moody d. Brito v. Zia
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c. Albemarle Paper Co. v. Moody
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If a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of: a. criterion deficiency. b. organizational politics. c. criterion contamination. d. administrative appraisal purpose.
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b. organizational politics.
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Which of the following is NOT an advantage of the trait method of appraisals? a. Inexpensive to develop b. Uses meaningful dimensions c. Low potential for rating errors d. Easy to use
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c. Low potential for rating errors
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The strategic relevance of performance appraisals refers to the extent to which: a. standards relate to the overall objectives of the organization. b. standards capture the entire range of an employee's responsibilities. c. individuals tend to maintain a certain level of performance over time. d. factors outside the employee's control can influence performance.
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a. standards relate to the overall objectives of the organization.
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. Freedom from criterion deficiency of performance appraisals refers to the extent to which: a. standards relate to the overall objectives of the organization. b. standards capture the entire range of an employee's responsibilities. c. individuals tend to maintain a certain level of performance over time. d. factors outside the employee's control can influence performance.
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b. standards capture the entire range of an employee's responsibilities.
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. If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the performance management system suffers from: a. criterion contamination. b. lack of reliability. c. criterion deficiency. d. organizational politics.
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c. criterion deficiency.
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If a performance standard is found to be stable or consistent over time, it is said to be: a. free from contamination. b. relevant. c. reliable. d. valid.
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c. reliable.
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83. Reliability in performance appraisal is measured by: a. correlating two sets of ratings made by a single rater or by two different raters. b. correlating the ratings of an employee at two different points in time. c. linking performance standards to organizational goals. d. quantifiable performance standards.
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a. correlating two sets of ratings made by a single rater or by two different raters.
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. The Supreme Court ruling states that: a. vague performance standards can be acceptable when clearly written. b. organizations should have carefully defined and measurable performance standards. c. while performance standards should be somewhat specific, there should be room for individual interpretation. d. descriptions of traits such as attitude and cooperation are acceptable performance standards.
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b. organizations should have carefully defined and measurable performance standards.
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. In light of recent court rulings, HR managers suggest that performance evaluations should meet all of the following legal guidelines EXCEPT: a. performance ratings must be job-related. b. employees must be provided with clear, written job standards in advance of their evaluations. c. performance evaluation should rarely be tied to compensation decisions. d. supervisors should be trained to use the evaluation form correctly.
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c. performance evaluation should rarely be tied to compensation decisions.
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. In most instances, who is in the best position to perform the function of evaluating an employee's performance? a. The HR personnel b. The employee's supervisor c. The employee d. Co-workers
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b. The employee's supervisor
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Performance-related behaviors such as leadership ability, ability to delegate, and employee supportiveness may best be appraised by: a. the manager/supervisor. b. peers. c. subordinates. d. the management team.
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c. subordinates.
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Self-appraisals are best for: a. administrative purposes. b. developmental purposes. c. promotional purposes. d. regulatory purposes.
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b. developmental purposes.
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One advantage of peer evaluations is that: a. peers are less politically motivated than supervisors. b. peers may furnish more accurate and valid information than supervisors. c. peers may work harder to help other employees improve performance. d. peers are often partially responsible for the performance of other co-workers.
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b. peers may furnish more accurate and valid information than supervisors.
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A performance rating error in which the rater is reluctant to give employees either extremely high or extremely low ratings is referred to as a(n): a. recency error. b. error of central tendency. c. leniency or strictness error. d. halo error.
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b. error of central tendency
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A performance rating error in which the rater tends to give employees either extremely high or extremely low ratings is referred to as a(n): a. recency error. b. error of central tendency. c. leniency or strictness error. d. halo error.
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c. leniency or strictness error.
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. Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories? a. Forced distribution method b. Checklist method c. Percent method d. Forced-choice method
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a. Forced distribution method
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If one rates an employee's performance largely on the basis of the employee's recent behavior, one commits a: a. leniency error. b. contrast error. c. recency error. d. central tendency error.
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c. recency error.
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If one rates an average employee's performance high because they compared the employee to poor performers, one commits a: a. leniency error. b. contrast error. c. recency error. d. central tendency error.
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b. contrast error.
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. If one inflates the evaluation of people with whom they have something in common, one commits a: a. leniency error. b. similar-to-me error. c. recency error. d. central tendency error.
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b. similar-to-me error.
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A feedback training program for performance appraisal raters should cover at least all of the following areas EXCEPT: a. effective communication techniques. b. diagnosing the root causes of performance problems. c. setting goals and objectives. d. developing independent learning objectives.
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d. developing independent learning objectives.
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Performance appraisal methods can be broadly classified as either ____, ____, or ____ approaches. a. trait, behavioral, judgmental b. trait, behavioral, results c. behavioral, judgmental, results d. behavioral, judgmental, attitudinal
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b. trait, behavioral, results
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In the ____ method, each trait or characteristic to be rated is represented by a scale on which a rater indicates the degree to which an employee possesses that trait or characteristic. a. mixed-standard scale b. graphic rating scale c. behaviorally anchored rating scale d. behavior observation scale
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b. graphic rating scale
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Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than, equal to, or worse than the standard for each behavior? a. Mixed-standard scale b. Forced-choice method c. Behaviorally anchored rating scale d. Behavior observation scale
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a. Mixed-standard scale
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. A method of rating performance in which the rater chooses from statements that appear equally favorable or equally unfavorable is known as the: a. forced-distribution method. b. graphic rating scales. c. behaviorally anchored rating scale d. forced-choice method.
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d. forced-choice method.
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Which of the following is NOT a disadvantage of the essay method? a. It is very time-consuming. b. It must follow a job-specific format. c. It's appraisal quality could be influenced by the supervisor's writing skills. d. It is highly subjective and could be biased.
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b. It must follow a job-specific format.
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If the primary objective of a performance appraisal is to give employees developmental feedback, which of the following appraisal methods is most ideal? a. Trait b. Results c. Behavioral d. Attitudinal
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c. Behavioral
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What is the first step in the management by objectives (MBO) process? a. Develop organization goals and metrics b. Develop department goals and metrics c. Review performance d. Add new inputs
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a. Develop organization goals and metrics
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The type of scale that uses critical incidents as examples of different points along the scale is known as: a. the mixed-standard scale. b. the global rating. c. the behaviorally anchored rating scale. d. the dimensional rating.
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c. the behaviorally anchored rating scale.
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One major advantage of a behaviorally anchored rating scale is that: a. it requires a great deal of employee participation which leads to greater acceptance. b. the same rating scale can be used across all the departments of an organization. c. it takes a relatively short time to develop. d. the rating scale can be developed with little expertise.
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a. it requires a great deal of employee participation which leads to greater acceptance.
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. The procedures followed to develop a behaviorally anchored rating scale typically result in scales that: a. have a high degree of construct validity. b. have a high degree of content validity. c. can be used to rate employees across different jobs. d. cost the least to develop.
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a. have a high degree of construct validity.
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Which of the following is a performance appraisal approach designed to measure how frequently employees exhibit certain behaviors? a. Management by objectives b. Behaviorally anchored rating scale c. Behavior observation scale d. Trait scale
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b. Behaviorally anchored rating scale
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Which of the following is NOT a component of the Balanced Scorecard approach? a. Competitor b. Learning c. Customer d. Financial
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Competitor
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. If an appraisal focuses on a narrow set of results criteria to the exclusion of other important but less quantifiable performance dimensions, the performance management system may suffer from: a. criterion deficiency. b. rater bias. c. lack of reliability. d. criterion contamination.
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a. criterion deficiency.
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Requirements for a successful management by objectives (MBO) program include all of the following EXCEPT that: a. the results must be under the control of the employee. b. timeframes for when the goals are to be reviewed and evaluated need to be established. c. goal statements must be accompanied by descriptions of how they will be accomplished. d. both trait and critical incident objectives must be set.
answer
d. both trait and critical incident objectives must be set.
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An appraisal system that allows each individual to see clearly how his or her performance ties into the overall performance of the firm is: a. the balanced scorecard approach. b. the 360-degree evaluation. c. the customer-oriented approach. d. management by objectives.
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a. the balanced scorecard approach.
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An appraisal system that takes into account financial, customer, processes, and learning categories is called: a. the balanced scorecard approach. b. the 360-degree evaluation. c. the customer-oriented approach. d. management by objectives.
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a. the balanced scorecard approach.
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. The choice of an appraisal method should be largely based on: a. the preferred technique of the personnel department. b. the purpose of the appraisal. c. the reaction of employees. d. what skills the developer of the system possesses.
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b. the purpose of the appraisal.
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The appraisal interview should be divided into two sessions, one each for: a. positive comments and negative comments. b. performance review and employee's growth plans. c. performance review and compensation discussion. d. establishing performance standards and reviewing performance.
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b. performance review and employee's growth plans.
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The appraisal interview: a. should take place in one session in order to give the employee a complete view of his or her performance. b. can be divided into two sessions, though this is not advisable. c. is most suitable for the supervisor to give feedback on past performance and should not be used for developmental purposes. d. should be held in two segments because the rater must perform the role of both evaluator and counselor.
answer
d. should be held in two segments because the rater must perform the role of both evaluator and counselor.
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The three basic types of formats for providing feedback during a performance evaluation meeting or feedback session are: a. tell-and-sell, tell-and-train, and developmental. b. tell-and-sell, tell-and listen, and problem-solving. c. tell-and-train, problem-solving, and developmental. d. tell-and-listen, tell-and-train, and problem-solving.
answer
b. tell-and-sell, tell-and listen, and problem-solving.
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. The appraisal interview that requires interviewers to possess the ability to persuade an employee to change his or her behavior in a certain way is: a. tell-and-develop. b. tell-and-listen. c. tell-and-sell. d. problem-solving.
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c. tell-and-sell.
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Which of the following type of formats gives both managers and employees an opportunity to release and iron out any frustrating feelings they might have? a. Tell-and-develop b. Tell-and-listen c. Tell-and-sell d. Problem-solving
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b. Tell-and-listen
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In which type of appraisal interview does the interviewer communicate the strong and weak points of an employee's performance during the first part of the interview and then explore the employee's feelings about the appraisal in the second part? a. Problem-solving b. Tell-and-develop c. Tell-and-sell d. Tell-and-listen
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d. Tell-and-listen
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Listening, accepting, and responding to feelings are essential elements of the _____ performance evaluation format. a. tell-and-develop b. tell-and-listen c. tell-and-sell d. problem-solving
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d. problem-solving
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As an appraiser, one should try to do all of the following EXCEPT: a. minimizing criticism. b. changing the person, not the behavior. c. identifying the source of ineffective performance. d. being supportive and demonstrating that one cares.
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b. changing the person, not the behavior.
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122. As a rule of thumb, a supervisor should spend approximately ____ percent of the time talking during an appraisal interview. a. 10 to 15 b. 20 to 25 c. 30 to 35 d. 40 to 45
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c. 30 to 35
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An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as: a. the sandwich technique. b. the cushioning technique. c. the rollercoaster technique. d. sympathetic interviewing.
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a. the sandwich technique.
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Tips for using criticism constructively includes all of the following EXCEPT: a. considering whether it is really necessary. b. not exaggerating. c. watching one's timing. d. using the "sandwich technique."
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d. using the "sandwich technique."
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. It is recommended that a diagnosis of poor employee performance focus on all of the following EXCEPT: a. skill. b. personality. c. effort. d. external conditions.
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b. personality.
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Research suggests that when it comes to our own performance, most of us first attribute our bad performance to: a. inadequate training. b. poor motivation. c. external constraints. d. lack of ability.
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c. external constraints.
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Managers often first assume poor performance of subordinates to: a. inadequate training. b. poor motivation. c. external constraints. d. lack of ability.
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d. lack of ability.
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Some organizations believe that appraisals are useful : a. as a warning to inexperienced employees. b. only for highly effective or ineffective employees. c. only for veteran employees. d. for employees nearing retirement.
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b. only for highly effective or ineffective employees.
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Employees who earn performance-based pay are more _____. a. mobile b. satisfied c. educated d. cynical
answer
b. satisfied
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A process whereby managers meet to discuss the performance of individual employees to ensure that their employee evaluations are in line with one another is referred to as _____. a. cross-referencing b. authentication c. mentoring d. calibration
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d. calibration
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The main disadvantage of a behaviorally anchored rating scale (BARS) is that it: a. requires considerable legal "vetting" by a skilled attorney. b. has a negative reputation among HR professionals. c. is useful only for manual jobs. d. requires considerable time and effort to develop.
answer
d. requires considerable time and effort to develop.
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