Hospitality Industry Has Many Types Of Business Tourism Essay Example

including rude behavior towards customers, increases the risk of customer disloyalty and damages sales and reputation. To address these issues, the company should implement a strategy suggested by the manager - creating memorable guest experiences among all staff members. When customers make a purchase, they should feel valued and satisfied through exceptional service provided such as remembering their names every time they visit the company. The concept of inseparability refers to something that cannot be separated from each other. In terms of customer service, it means that staff interaction with customers is an integral part of the product itself. Therefore, providing excellent services is crucial to attract customers and encourage purchases from your company.To ensure effective service delivery, it is crucial for the manager to communicate effectively with the staff, ensuring they understand their responsibilities towards customers. Additionally, the staff must promptly attend to customers and provide them with relevant information about the products offered by your company. The relationship between the staff and customers relies on the implemented service delivery system. Both parties need a clear understanding of how this system works. The service delivery system is built upon technology that aims to meet customer needs and is commonly used in service management, sales, and operations.

Companies can improve their staff by demonstrating a positive attitude when serving difficult clients. Furthermore, disciplinary training provided by the director helps develop friendly relationships with purchasing clients. This leads to increased profits and customer satisfaction through good services and a friendly demeanor. Therefore, investing in disciplinary training for staff is essential for all companies.

The significance of variables can change over time and may also be significantly altered. Service

is an action that exhibits high variability. Each company has its own unique approach to serving customers. Clients choose different types of services based on their preferences, and it is important for the company to fulfill their needs in order to maximize profits.
The presence of clients and the positive attitude of staff members, including smiling when clients enter the company, are key in producing service. Consistently executing tasks well is essential for providing quality service, which leads to a favorable image and client satisfaction. Meeting fluctuating demand challenges maintaining consistent quality, but action must be taken to ensure client enjoyment and satisfaction. Different types of merchandise are necessary to meet varying market demands. Perishable items, especially food products, can degrade or spoil quickly and cannot be stored indefinitely. To attract customers and increase sales, discounts or promotions should be offered. Effectively managing client demand and capacity is crucial for increasing revenue. When services reach maximum capacity, it becomes necessary to handle client demand accordingly. Providing different forms for clients to check inventory at various intervals enables them to quickly acquire desired products.The company commits to assisting low-income individuals in purchasing merchandise by releasing inventory. They also utilize a service delivery system to facilitate transportation of goods when clients make purchases. The hospitality industry encompasses various services that possess characteristics such as intangibility, variability, perishability, and inseparability. This industry primarily focuses on luxury or leisure rather than meeting basic assembly needs and includes subject parks, food services, hotels and resorts, airlines, special event planning entertainment sectors cruise lines, and other fields within the tourism industry. The revenue generated in this industry heavily relies on people's leisure

time and income levels. In the service industry, customer contact is crucial as service is intangible and can only be experienced after a client makes a purchase. Clients seek tangible evidence and assurance in the information or item being offered when making a purchase. Contact between customers and staff allows for mutual understanding and cooperation within the service delivery system for an overall satisfactory experience. Each company has its own unique approach to providing services resulting in a variety of offerings. Service production occurs simultaneously with customer interaction as staff members assist clients upon their arrival.
The hotel industry relies on the efficiency of its staff to provide consistent service. Services cannot be stored like inventory, so effective management of client demand and capacity is crucial. In this industry, a "hotelkeeper" is a manager who oversees operations and fulfills various roles within the hotel, such as proprietor, president, or executive. Their responsibilities include managing the hotel effectively by handling tasks like real estate management, adhering to building codes and regulations, fulfilling tax obligations, and ensuring smooth functioning. They guide executives in promotions and sales strategies to generate revenue. The hotelkeeper also ensures profitability by communicating with investors and providing necessary information about the current state of the hotel for capital investment. Additionally, they provide daily guidance in various areas for smooth operation. To become a hotel manager, individuals must possess professional certification or a four-year degree in hospitality. Their job also includes assigning tasks, creating work schedules, conducting staff meetings to ensure policy adherence, and having necessary skills for these responsibilities.

2.0 CONTENT

In addition, hotelkeepers are responsible for maintaining staff efficiency, making effective decisions on policies and

room assignments, and handling customer concerns courteously. Open communication with all hotel departments is crucial, including regular consultation with sales and marketing regarding special reservations, billing agreements, and forecasts. Working in hospitality provides valuable experience for aspiring managers. To become a hotel owner requires significant investment and capital access. Acquiring knowledge through college or university education is important for becoming a hotelkeeper, which includes attending classes and obtaining a degree or certification. Nowadays, aspiring hotelkeepers find it advantageous to have a business certification. To become successful hotel directors, they need various qualities and attributes including ability, patience, punctuality, responsibility, strong relationships,and good manners.Ability is essential for efficient problem-solving and decision-making in this role.A high level of education is key to resolving issuesand making informed decisions that contribute to the company's profitability.Delegating responsibilities to staff membersand creating work schedules also rely on the director's abilities.Patienceis important when dealing with customers during check-in processesor difficult clients.Maintaininga respectful atmosphere through calm toneseye contact,and friendly smilesis necessaryin handling challenging situationsHaving knowledge and qualities like ability and patience is essential for success in the hotelkeeping industry. It is important to handle clients with courtesy, avoiding rude language or speaking loudly, as they are always right in the market. In order to provide excellent customer service, it is crucial to listen attentively and provide relevant information when talkative clients share their stories. Punctuality plays a key role in hotelkeeping, particularly with three shifts - morning shift (7am-3pm), day-evening shift (3pm-11pm), and night shift (11pm-7am). Arriving before 7am for the morning shift is necessary to take over responsibilities from the previous night shift, including assisting clients with taxi reservations. Adhering to hotel

rules and policies demonstrates responsibility towards work and encourages others to do the same, as failure to comply may result in penalties imposed by the hotel. The duties of a hotelkeeper include managing tasks, serving clients positively, and assigning responsibilities to staff members. Being responsible and completing all tasks is crucial for a hotelkeeper's success. Building strong relationships within the department and effectively communicating with staff members aids in promptly addressing any issues for customer satisfaction. Additionally, effective communication across all departments of the hotel allows for swift resolution of problems that may arise, preventing customer complaints.If a room is dirty, it is crucial for the hotelkeeper to promptly contact housekeeping to clean it. In terms of etiquette, it is customary in the hospitality industry to address clients as Miss/Ms/Mr., and using respectful and friendly language helps make clients feel valued and welcomed. When checking in clients, it is essential to greet them courteously and tactfully. Clients should be welcomed with phrases such as "welcome to my hotel", "have a nice twenty-four hours in my hotel", or "good forenoon, may I assist you?" Similarly, when clients have to check out, a hotelkeeper may greet them with phrases like "thank you for remaining my hotel" or "please come once more in the hereafter". The term hotelier typically refers to a hotel manager who is responsible for managing the hotel successfully. The owners of the hotel are responsible for resolving all issues that arise within the premises. This includes taking care of the physical property of the hotel, adhering to building codes and local regulations relating to its operation, and paying all necessary taxes. It is also

their duty or liability to provide all information and communication to investors. A good hotelkeeper possesses various qualities including ability, patience,punctuality,responsibility,maintaining strong relationships,and having good manners.

3.0 Decision

They possess the capability to assign duties to employees and create a weekly work schedule and shift assignments. When performing the role of a hotel manager, it is essential to demonstrate patience during the check-in process for customers. Expressing anger or speaking impolitely or loudly to customers is strictly forbidden.

It is vital for individuals aspiring to become hotelkeepers to be punctual for work. As a hotelkeeper, responsibilities encompass managing various matters, serving customers with positivity, assigning tasks to employees, among others. It is also crucial to build strong relationships with both the staff members and the entire department at the hotel in order to prevent any negative behavior towards customers and avoid complaints. When interacting with customers, it is recommended to address them as Miss/Ms/Mr. Additionally, welcoming arriving clients courteously and tactfully by using phrases like "welcome to my hotel," "have a pleasant day at my hotel," "good morning, may I assist you?" "thank you for choosing my hotel," or "please return in the future" holds great significance.