Healthcare Mgmt. midterm

question

1. Prior to entering the exam room for the first patient visit/evaluation, it is important to:
answer

a. Have prescription from the patient’s primary care physician. b. Have the patient’s diagnosis. c. Have the patient’s insurance information
question

2. The Initial Evaluation in an O&P facility is an universal encounter and is always the same from patient to patient
answer

False
question

3. Patient expectations include
answer

a. Activities of daily living b. Work related requirements c. Social related environment
question

4. The practitioner physical evaluation should include:
answer

a. Range of Motion b. Manual Muscle Testing c. Condition of the skin d. Skeletal, muscular, or neurological problems
question

5. In determining intervention it is important to know if the device is worn or broken, still provides appropriate comfort, function, and cosmesis in an effort to determine if the device has reached its “lifetime use”
answer

true
question

6. Medicare guidelines specify replacement of an O&P device every 5 years and/or when medically necessary and justified by report
answer

true?
question

7. The patient must initially present with a generic prescription (eg. “Left BK Prosthesis” or “Eval/Consult BK Prosthesis”), but must be followed up with an itemized prescription which includes Diagnosis, ICD-9 code, all L-codes with modifiers and descriptions, and physicians’s name, address, NPI#, and signature.
answer

False?
question

8. If a patient has both Medicare and Medical (Medicaid), your facility will be paid at 100% of Medicare Allowable rate. Tor F??
answer

question

10. Which is NOT true regarding an ABN – Advanced Beneficiary Notice:a. ??
answer

A notice of non-coverage by Medicare b. Notifies beneficiary of liability for payment c. Protects provider from liability d. Ensures patient responsibility even if unsigned by patient.
question

External domains of health care management include all of the following
answer

community demographics/needs, licensure, accreditation, regulations, stakeholders demands, competitors, medicare and Medicaid, managed care organizations/insurers –The external domain refers to the influences, resources, and activities that exist outside the boundary of the organization but that significantly affect the organization
question

The main difference between direct care and non-direct care settings is
answer

• Direct care settings: provide care directly to a patient, resident or client who seeks services from the organization. • Non-direct care settings: not directly involved in providing care to persons needing health services; support the care of individuals through products and service made available to direct care settings. Provision of care
question

Team management means?
answer

question

This competency enables a manager to communicate with and work well with other individuals.
answer

Interpersonal
question

This competency involves the ability to critically analyze and solve complex problems
answer

Conceptual
question

This function requires the manager to set a direction and determine what needs to be accomplished
answer

Planning
question

From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel
answer

Coaching style
question

Which of the following competencies is more leadership oriented than management oriented?
answer

Determining strategies for the future
question

Which one of the EI (Emotional Intelligence) dimensions has the definition of “Social awareness skill, putting yourself in another’s shoes”?
answer

Empathy
question

Which statement is true about Followership?
answer

it should be recognized as a necessary component for an effective leader
question

Which theory places its attention on the leader’s style and the work situation but also recognize the importance of setting goals for employees?
answer

Path-Goal Theory of leadership
question

Which is a challenge of key healthcare leadership?
answer

Physicians
question

All employees are motivated by money
answer

false
question

Avoidance learning is often referred to as positive reinforcement.
answer

false
question

Extrinsic theories of motivation include:
answer

extrinsic- represents the removal of positive rewards for undesirable behaviors Extrinsic Rewards: money, benefits, flexible schedules, job responsibilities, promotions, status change, supervision, praise/feedback, strong leader, inspirational people, nurturing organizational culture
question

Engaged health care workers demonstrate the following characteristics
answer

-Are move productive -More focused on patient care and treatment -Are safer -Are loyal to their emplyers – Model positive behaviors of management -Witness greater profitability for a provider than a disengaged employee
question

This generation values education, training and growth opportunities, flexibility, and is considered risk averse.
answer

gen. X
question

This generation is image conscious, team-oriented, values instant gratification, and is achievement-oriented.
answer

Millennials
question

Which of the following is considered to be a good motivational strategy?
answer

Tailor rewards
question

Satisfaction progression refers to the interplay up and down Maslow’s continuum of needs.
answer

false
question

The O&P Alliance is built upon three consensus priorities:
answer

Quality of care and practitioner qualifications, O&P coverage and reimbursements, O&P education and research
question

Two major functions of the American Board for Certification (ABC):
answer

Practitioner Certification, Facility Accreditation
question

. If a patient with an AFO on one side has started to develop foot ulcers on the sound side, what is the appropriate action (under the Code of Professional Responsibility)?
answer

Notify the physician as soon as possible
question

. If a trans tibial patient came in with a worn out SACH foot 1 year after delivery of the prosthesis, what is allowed under the Code of Professional Responsibility?
answer

Replace the SACH foot without a prescription
question

In Formulation of the Treatment Plan, a practitioner would design an intervention by carrying out the following: ???
answer

question

. In the Assessment domain the ABC Scope of Practice, the practitioner would not evaluate _____________.
answer

Gait training
question

Modification of the model, tracing, or CAD data is part of which domain of the ABC Scope of Practice?
answer

Implementation of the treatment plan
question

If you observed an ABC certified technician in a local scoliosis clinic, who repeatedly stated to the orthopedic physician and physical therapist that they were “ABC certified” what would be the proper action to take?>
answer

question

Participation in continuing education is part of what domain of the ABC Scope of Practice?
answer

Promotion of competency and enhancement of the O&P profession
question

Rehabilitation teams serving the needs of O&P patients most often consist of:
answer

Physician, O&P Practitioner, Physical Therapist
question

_______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control
answer

Six Sigma
question

Tame problems can be ______; wicked problems are _______.
answer

Defined; difficult to define and hard to resolve
question

Which aspect of quality does CQI focus upon to improve quality?
answer

Process
question

The Institute of Medicine (IOM) defined disability as the interaction between impairments and functional limitations and the surrounding environment; this model is considered a:
answer

social model
question

. Research methods have been developed to appraise, describe, and compare the relative value of health services; these methods are called
answer

Cost effectivieness analyis
question

As ICF developed as the newest model of disability, what concept was defined as the ultimate goal of rehabilitation?
answer

Participation
question

Name a performance based outcome measure commonly used to evaluate lower limb O&P interventions
answer

L-test
question

The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
answer

They should provide value consistent with the cost structure of the health care organization
question

The Baldrige Award feature 9 criteria arranged in a struture-process-outcome framework. Which of the following is NOT a strutural aspect of quality in the Baldrige Award Criteria
answer

staff focus
question

By placing the capacity aspects of disability on a continuum with health, which disability model makes it possible to measure health and disability with the same domains of functioning?
answer

ICF
question

A Theory Y manager would believe the following about employee behavior
answer

Most employees seek the opportunity to contribute to the organization
question

Participation in the VHA Medical Team Training program was associated with
answer

A lower surgical mortality rate
question

. Whatever the quality improvement approach, what key concept(s) is/are common between each approach??
answer

question

The key goal in EBP is to improve patient outcomes. What are 3 major inputs to help you select the best patient outcome measures?
answer

Clinical expertise, patient values and expectations, best evidence available
question

Costs of teamwork include:
answer

• Meeting time, place to meet and food and coffee; • Opportunity costs, i.e, how that time might have been better spent; • Perceived loss of autonomy; • Risk-taking associated with letting go of one’s turf, and • Resistance to organizational change.
question

Some of the benefits of effective healthcare team are:
answer

question

Who benefits most from an interdisciplinary O&P team?
answer

The O&P patient
question

The term effectiveness of clinical care can be addressed with which of the following questions?
answer

Are the right things done?
question

Evidence Based Practice is best defined as: Integration of the best available scientific research with __________________ to make patient care decisions
answer

Clininician’s expertise
question

Avedis Donabedian defined health care quality as having which of the following components??
answer

question

definition of disability that prioritizes the how the functions of the individual influence disability:
answer

Functional model
question

The ICF classification incorporates a biopsychosocial model that views disability and functioning as interactions between health conditions, such as disease and trauma, and contextual factors including environmental and personal factors.
answer

TRUE
question

The ICF level is based on three levels of functioning
answer

Body functions and structures, activities, participation
question

What do the four letters in the PDCA Model represent?
answer

Plan-Do-Check-Act
question

A health service that has risks or costs that outweigh its benefits is the definition of which of the following terms?
answer

Overuse
question

The MBTI can be used to
answer

These preferences will help team members better appreciate each other’s contributions. They also help to establish leadership and followership roles
question

A(n) ________ is a mental representation that contains what one knows about an event or thing.
answer

SCHEMA
question

Theory Y manager would believe the following about employee behavior
answer

Most employees seek the opportunity to contribute to the organization
question

Because human capacity to accurately process large amounts of information is limited, people compensate
answer

With simplifying rules called heuristics
question

cognition, ________ refers to the tendency to perceive what we anticipate seeing.
answer

EXPECTANCY
question

The purpose of studying of organization behavior is to:
answer

Improve the management of people in the workplace
question

Work behaviors can be studied at these three levels in an organizatation
answer

Group, organizational, and individual
question

How do the Mission, Vision and Value statements tie to the strategic plan?
answer

They are reaffirmed during the planning process to ensure they are aligned with future strategic directions
question

What is the main purpose of strategic planning?
answer

To identify how market forces may affect the organization
question

Which aspect(s) of the SWOT analysis aim to identify external market forces?
answer

Market Assessment
question

Which of the following is not part of the market assessment model?
answer

Power of Hospitals
question

Which of the following statements is/are true?
answer

Resource availability should be considered when selecting strategies
question

Why is it important to consider Innovations in Technology in development of the strategic plan?
answer

They may represent a threat of substitute products
question

How can intelligence on competitors’ strategies best be gathered???
answer

question

. According to the text, a marketing oriented healthcare organization focuses on___
answer

achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high
question

Advertising, public relations, and campaigns are best described as the Promotion component of the marketing mix.
answer

TRUE
question

An Ankle Foot Orthosis is best described as the Product component of the marketing mix.
answer

TRUE
question

By understanding how people make decisions and the associated internal and external influences on the consumer decision-making process, a healthcare manager can anticipate consumer needs and develop solutions for those needs
answer

TRUE
question

. Drucker, a leading management theorist, argues that the purpose of an organization is to create a customer and has only two basic functions which are_______
answer

marketing and innovation
question

Internal influences include consumers’ family and friends, reference groups, situational factors, culture and subculture, and mar
answer

false
question

. Judy set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Judy perceived and the costs to receive the benefits explain her_______.
answer

customer value
question

Marketers should view customers as decision-makers
answer

TRUE
question

. Marketing is the process of __________
answer

creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
question

. Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________ in selected markets
answer

CUSTOMER VALUES

Get instant access to
all materials

Become a Member