question

The main difference between direct care and non direct care setting is:

answer

Provision of care

question

Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?

answer

Plus 16 percent

question

External domains of healthcare management include all of the following except

answer

Patient Satisfaction

question

Internal domains of healthcare management include all of the following except:

answer

Medicare/Medicaid

question

This function requires the manager to set a direction and determine what needs to be accomplished

answer

Planning

question

This function refers to the overall design of the specific division for which the manager is responsible

answer

Organizing

question

This function referes to acquiring and retaining human resources

answer

Staffing

question

This function refers to monitoring staff activities and performance

answer

Controlling

question

The focus in this function is on initiating action in the organization through effective leadership

answer

Directing

question

This competency involves the ability to critically analyze and solve complex problems

answer

Conceptual

question

This competency reflects expertise of ability to perform a specific work task

answer

Technical

question

This competency enables a manager to communicate with and work well with other individuals

answer

Interpersonal

question

Larger organizations are more likely to have all of the following except

answer

Informal chain of command

question

Talent Management refers to which of the following

answer

ALL OF THE ABOVE (Recruitment, Retention and Training)

question

Studier views the organization as needing to be results oriented, with which of the following pillars of excellence?

answer

ALL OF THE ABOVE (People, service and finance)

question

Griffith says "championship processes" need performance measures in each of the following except

answer

Directing

question

Dashboards are:

answer

A way to measure organizational performance

question

Succession Planning is

answer

Planning to replace managers who retire or move up

question

Healthcare policy is

answer

Every healthcare managers job

question

Self management means

answer

ALL OF THE ABOVE

question

Team management means

answer

All of the above

question

Organization management means

answer

All of the above

question

Which of the following competencies is more leadership oriented that management oriented?

answer

Determining strategies for the future

question

Which of the following is not a contemporary leadership model?

answer

Great Man

question

Which leadership domain would the competencies honesty and integrity be placed?

answer

Self Development and Self Understanding

question

Which is a new trend for healthcare governance

answer

Evaluations used to identify issues and correct

question

Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics

answer

Ensure a safe work enviornment

question

Which statement is true about Followership?

answer

An effective leader must be able to inspire and get commitment from all people or It should be recognized as a necessary component for an effective leader

question

Which statement is NOT true about the "Great Man" theory?

answer

Behavior is an important component in determining what make a good leader

question

Which theory places its attention on the leaders style and the work situation but also recognize the importance of setting goals for employees?

answer

Path-Goal Theory of Leadership

question

Find a leadership theory that correctly matches the stated leadership focus

answer

Leader- Member Exchange Theory of leadership: Interactions between leader and subordinate

question

Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in anthers shoes"?

answer

Empathy

question

Which model of leadership supports the concept known as "tough empathy"?

answer

Inspirational Leadership

question

From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel?

answer

Coaching style

question

Choose an inappropriate key leadership protocols

answer

Perfectionism

question

Which is a barrier of key healthcare leadership?

answer

New Technology

question

Which is a challenge of key healthcare leadership?

answer

Physicians

question

What is (are) the focus area(s) for healthcare leadership ethics?

answer

A and B (Bioethics and Managerial ethics)

question

Find an incorrect statement about leadership in today's healthcare industry

answer

Many clinicians have the management training which would help them in their new roles

question

Which is a leader development rather than a leadership development

answer

The leader in collaboration with the superior

question

The healthcare leader who is concerned about the future, as well as today's business must

answer

Continuously reassess how he/she fits in the organization

question

Which is an incorrect statement about the future of the healthcare field?

answer

The recently enacted Patient Protection and Affordable Care for America Act will provide full health care reform

question

Extrinsic rewards come from within the individual employee

answer

False

question

Healthcare managers have power over employees and can force them to acti in certain ways

answer

False

question

Everyone is motivated

answer

True

question

Satisfaction progression refers to the interplay up and down Maslow's continuum of needs

answer

False

question

Herzberg's theory of hygienes and motivators is not easily understood by managers

answer

False

question

Avoidance learning is often referred to as positive reinforcement

answer

False

question

Reinforcement theory is an appropriate way of characterizing how employees behave in organizations

answer

False

question

Theory X, Theory Y, and Theory Z are all forms of motivation theories developed from a management perspective

answer

True

question

Theory Y is derived from Japanese approaches to management

answer

False

question

Intrinsic rewards are tangible

answer

False

question

Intrinsic rewards are what motivate people

answer

False

question

All employees are motivated by money

answer

False

question

Motivation is not manipulation

answer

True

question

People are born to motivate

answer

False

question

Disengaged healthcare workers have an impact of an organizations bottom line

answer

True

question

The future US workhorse will mirror the population and become younger, as well as more tonically and racially diverse

answer

False

question

Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers

answer

True

question

Engaged employees are not as loyal beaches they are more interested in the best best opportunity

answer

False

question

Motivation in the workplace is a new concept that needs more research in order to consider important

answer

False

question

By 2020 a shortage of healthcare workers such as physicals, nurses, and public health professionals is expected

answer

True

question

Maslow's needs-based theory of motivation includes the following types of needs

answer

Belonging

question

Self Actualization needs focus on

answer

Higher level needs

question

Alderfer's motivation theory is based on which of the following needs

answer

All of the Above (growth, existence and relatedness

question

The Acquired Needs Theory was developed by

answer

None of the Above ( Herzerg, Taylor and Vroom)

question

Acquired needs resulting form life experiences focus on

answer

Affiliation

question

Extrinsic theories of motivation include

answer

None of the Above

question

Scientific Management involves which of the following

answer

determining the most efficient way to per form a job

question

Which of the following are considered to be types of extrinsic rewards

answer

A and B above ( Money and Benefits)

question

Which of the following is considered to be a good motivational strategy?

answer

Tailor rewards

question

managers interested in revitalizing employees focus on getting them to

answer

All of the above ( get rest and relaxation, maintain fitness and eat right)

question

Engaged health care workers demonstrate the following characteristics

answer

All of the Above ( focus on patient care, are productive, model behavior for others)

question

Between 2008-2018 total employment is expected to increase

answer

10.1 %

question

What percent of all new jobs between 2008-2018 are projected to be in professional and service providing occupations?

answer

50%

question

This generation values education, training and growth opportunities, flexibility and is considered risk averse

answer

Generation X

question

This generation is respectful of authority, values duty, sacrifice, and accountability and recognition of hard work and a strong work ethics

answer

Traditionalists

question

This generation values individuality, teamwork, and work-life balance

answer

Baby Boomers

question

This generation is image conscious, team- oriented, values instant gratification and is achievement oriented

answer

Millennials

Healthcare Management SU Chapters 1, 2, 3 Flashcards

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