question

Resistance to change is an unnatural state within the individual T/F

answer

False

question

The Health Insurance Portability and Accountability Act (HIPPA) was passed principally to ensure that workers could change jobs without being denied health insurance based on pre-existing conditions T/F

answer

True

question

Involvement, often the strongest force in overcoming employee resistance to change, is sometimes not an available option. T/F

answer

True

question

Conformance with the requirements of HIPPA has cost many organizations considerably more than the governments estimates. T/F

answer

True

question

There is presently a reasonable chance that HIPPA, because of its unpopularity among health care providers, will be repealed. T/F

answer

False

question

Providing employees with direct orders is probably the most effective means of ensuring acceptance of change. T/F

answer

False

question

The implementation of the electronic health record is an example of proactive change. T/F

answer

True

question

Implementation of changes within an organization, in response to electronic health record initiatives, is the primary responsibility of the American Health Information Association. T/F

answer

False

question

Stakeholders in the implementation processes associated with the electronic health record include the National Library of Medicine. T/F

answer

True

question

The Patient Self Determination Act of 1990

answer

addresses end-of-life decisions and related care provides for the use of living wills, health care proxies, and advance directives was made necessary in part by technological advances in life-support systems.

question

The most likely reason for entrenched employee resistance to change is

answer

the uneasiness created among employees when they anticipate having to change the way they do their work. employees' lack of knowledge of what is coming; that is, fear of the unknown.

question

In addition to encouraging acceptance of a necessary change affecting their jobs, involvement of employees in changing methods and practices is valuable because

answer

it invariably gives them control over change it automatically prevents oct resistance it can empower employees with a sense of ownership of the change employees are then more accepting of management direction because they have been included

question

All of the following are characteristics of the change process associated with adjustments to Y2K EXCEPT.

answer

The change involved little or no opportunity for making other system-wide improvements

question

The changes associated with the Patient Self Determination Act resulted in renewed interest in, and activity by, the following committee of the patient care team:

answer

Ethics Review Committee

question

The changes associated with the Patient Self Determination Act include all of the following EXCEPT:

answer

Crisis approach to unanticipated change in requirements for documentation.

question

Directing and controlling together comprise the first-line manager's role; other functions, specifically planning, lie completely with top management. T/F

answer

False

question

The human relations approach to management preceded the advent of scientific management. T/F

answer

False

question

It can be necessary for managers to modify their management or leadership if it is inconsistent with the organization's authority structure or culture. T/F

answer

True

question

Only the Human resources department need be concerned with the implementation details of the Health Insurance Portability and Accountability Act (HIPPA) T/F

answer

False

question

Individuals or groups outside the organization who work cooperatively with the organization in a joint effort are considered to be associates of the organization. T/F

answer

True

question

The function of the manager which involves design of a pattern of roles and relationship is

answer

Organizing

question

In the systems approach to management practices, the requirements of state licensure board for health care practitioners are classified as

answer

Inputs

question

In the classification of organizations by Authority Structure, the authority pattern associated with members of a professional association such as AHIMA is

answer

Normative

question

In the classification of organizations by Genotype, an acute care hospital with extensive research facilities is classified as

answer

Adaptive

question

In the Clientele Network model, the HIPPA regulations are classified as

answer

Controller input

question

In the Clientele Network model, the community-based physician's relationship to the acute care hospital is that of

answer

Client

question

In the Clientele Network model, the AHIMA Coding and Reimbursement Compliance and Record Auditing guidelines are an example of

answer

Advisor

question

As part of a quality control program, the work is inspected in the first phase of the work process. This characteristic of adequate controls is termed:

answer

Comprehensiveness

question

The Six Sigma approach to total quality management is characterized by:

answer

Statistical analysis of variations

question

The use of a professional associations initiative in quality control programs is an example of:

answer

External Benchmarks

question

The usual term for a visual control chart for plotting scheduling and progress is

answer

Gantt Chart

question

In order to depict the chronological flow of work, a manager would usually develop a

answer

Flow Chart

question

In order to identify trends in workflow, a manager would usually develop a

answer

Run Chart

question

In order to identify cause and effect relationships in workflow, a manager would usually develop a

answer

Ishikawa diagram

question

In order to determine priorities by comparing factors and to facilitate sorting the few critical elements from the less urgent workflow analysis, a manager would usually develop a

answer

Pareto Chart

question

In order to show the relationship between two variable factors in workflow analysis, a manager would usually develop a

answer

Histogram

question

The principle of re-qualification in total quality management applies to

answer

Employee Performance

question

In milestone budgeting, the budget periods are divided into equal cycles throughout the project (e.g. three month periods) T/F

answer

False

question

The best type of maintenance and repair plan for a department having a mix of new and older equipment is the fee-for-service plan T/F

answer

False

question

The budget category which cannot be cut or reduced is

answer

Computer software licensing agreements

question

The standard classification of expenditures and other budget transactions is called

answer

The Uniform Code of Accounts

question

The approach to budgeting in which the financial database of the immediate past year is increased by some given percentage for the coming year is termed

answer

Incremental budgeting

question

The planning approach usually associated with budgeting is

answer

Overaim

question

Which of the following wage and salary considerations is an impersonal cost

answer

Labor union contract wage rates

question

Direct expenses include all of the following except

answer

Equipment depreciation

question

In reviewing budget variances for the current budget year, a manager would give special attention to a line item that is over budget for the review period as well as over budget for the year T/F

answer

True

question

A strategic plan usually lays out the desired outcomes for a long period of time, e.g., several years T/F

answer

True

question

The initial strategic plan is usually completed after the organization has moved out of the youth stage of the life cycle and well in tot he middle age phase of the life cycle. T/F

answer

False

question

A SWOT analysis is associated with

answer

Strategic Plan

question

Licensure and accrediting agencies are given access to the annual reports if they request these documents. T/F

answer

True

question

When a full time employee plans to open his own private practice on weekends, while continuing as a week day employee with his regular employer, he is free to do so without consulting the full time employer T/F

answer

False

question

Articles of incorporation and the related bylaws for an independent business would typically include all of the following except

answer

Annual budget projection for the current year

question

A due diligence report is carried out on an annual basis T/F

answer

False

question

A due diligence report, once it has been approved by the governing board, is generally distributed to all employees T/F

answer

False

question

Regulation of the health care industry exists principally in the form of self-regulation T/F

answer

False

question

In recent decades, government and insurers have exerted control over much of health care's money supply T/F

answer

True

question

Corporate mergers and the formation of health care systems have invariably resulted in widespread reduction in health care costs T/F

answer

False

question

The pace of technological change in health care has slowed considerably over the recent decade T/F

answer

False

question

Managed care organizations have brought pressure to bear on hospitals and physicians to reduce the length of hospital stays T/F

answer

True

question

A formal agreement between separately owned and controlled facilities to officially coordinate and share certain activities is most appropriately referred to as

answer

An affiliation

question

Which of the following is NOT TRUE concerning regulation of the health care industry?

answer

The most prevalent form of regulation in health care is self regulation.

question

The apparent principal driving force behind the growth of health maintenance organizations (HMOs) has been

answer

The desire of payers to stem excessive cost increases or reduce costs overall.

question

A group of registered nurses open an independent health clinic in a local mall. The clinic offers walk-in, non-emergency care. The clinic staff refers complicated cases to the local hospital. The opening of this clinic in the same geographic area as a hospital is an example of

answer

Bureaucratic Imperialism

question

The administration of an acute care hospital invites the owner of local comprehensive rehabilitation facility to serve as a voting member on the hospital's area-wide planing commission. This is an example of

answer

Formal Cooptation

question

An acute hospital has declared a three year moratorium on a building due to uncertainty about economic and demographic shifts in its local area. This is an example of

answer

Hibernation

question

The owners of an independent rehabilitation center have made the decision to add a new specialty service for sports-related injuries to its existing range of services. This is an example of

answer

Goal Expansion

question

Planning constraints are similar to which aspects of the Clientele Network?

answer

Controllers

question

Which characteristic of effective plans gives the employee team immediate motivational feedback?

answer

Precise Plans

question

Typical philosophical premises in health care planning include all of the following except

answer

Requirements for reimbursement practices

question

The usual sequence in developing plans is

answer

mission, objectives, policies, procedures.

question

Functional objectives typically include all of the following except

answer

Motivational Statements

question

Policies are intended to be

answer

Overall guides and therefore the language used in policy statements is broad.

question

The process of determining long-term objectives for the organization, along with the strategies to accomplish these objectives is termed

answer

Strategic Planning

question

The following wording is associated with which type of plan: "To make effective use of community involvement by the establishment of an advisory committee with a majority of members drawn front he active clients who live in the immediate geographical community":

answer

Objective

question

The following wording is associated with which type of plan: "To process discharge summaries within eight hours of receipt of dictated report":

answer

Functional Objective

question

The following wording is associated with which type of plan: "All OT personnel will be licensed and registered. Recent graduate or therapists from foreign con tries may treat patients but they must be supervised by a licensed and certified PT who countersigns their patient care plans and progress notes."

answer

Policy

question

In the decision making process, critical, non-programmed, root decisions are made by:

answer

Top level management

question

In the decision making process, top level management usually defer to department heads when the decisions relate to specific areas of technical expertise T/F

answer

True

question

Rank and file employees are involved in decision making through collective bargaining agreements T/F

answer

False

question

All of the following are associated with agenda building for decision making except

answer

History of organization

question

Certain electronic health record products must meet the USDHHS requirements for healthcare information technology. This is an example of

answer

The strategic or limiting factor in decision making

question

A health information manager chooses off-site commercial storage for hard copy records and eliminates the space and staffing associated with in-house storage. This is an example of rood decision making T/F

answer

True

question

Incremental decisions do not usually involve in-depth evaluation of goals, policies or underlying philosophy T/F

answer

True

question

In the decision making approach of satisfying, more alternative are available than with the approach of maximizing T/F

answer

True

question

Telecommuting may not be appropriate for an employee who copes only marginally with the absence of traditional supervision T/F

answer

True

question

It is necessary to use temporary help services as sparingly as possible because they always represent excess cost T/F

answer

False

question

Contract management of a service may involve the provision of management only or the entire service including all involved employees T/F

answer

True

question

Temporary agency employees may be retained on the job for up to one year without difficulty T/F

answer

False

question

Which of the following is not true for temporary departmentation?

answer

The life of a temporary department must not extend longer than 6 months

question

Internal Revenue Service (IRS) guidelines defining an independent contractor state that:

answer

The using organization deciders whether a particular service provider is an employee or an independent contractor

question

The practice of having an employee report to 2 different managers is referred to as

answer

Split reporting

question

All of the following situations generally involve a wide span of management except

answer

Work group is decentralized

question

The authority associated with staff employees is termed

answer

Functional authority

question

An OT group develops a pattern of departmentation for home care services based on catchment area requirements. This is an example of

answer

Territory

question

The "most use" criterion in organizational patterns is associated with

answer

Orphan activities

question

An acute care hospital has received a major grant for a five year research project in neighborhood health care services. The continuance of the research project after the five years is uncertain. The most likely pattern of organization for the research project is

answer

Temporary departmentation

question

In the systems approach to management practices, the requirements of a stat licensure board for health care practitioners is classified as

answer

Inputs

question

In the classification of organizations by Authority structure, the authority pattern associated with members of a professional association such as AHIMA is

answer

Normative

question

In the classification of organizations by Genotype, an acute care hospital with extensive research facilities is classified as

answer

Adaptive

question

In the Clientele Network model, the HIPPA regulations are classified as

answer

Controller Input

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