Generalist Case Management Chapter 3 – Flashcards
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Role-based case management
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a model of case management that centers on the roles and responsibilities the case manager is expected to perform.
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Organization-based case management:
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a model of case management that focuses on ways of configuring services that are comprehensive and meet the needs of clients who have multiple problems.
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Responsibility-based case management
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a model of service delivery in which case management can be conducted by family, supportive care network, volunteers, or the client.
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Advocate
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a person who speaks on behalf of clients when they are unable to speak for themselves or when they speak and no one listens.
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Broker
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a role in which the case manager acts as a go-between, linking those who seek services and those who provide services.
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Coordinator
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a role which the case manager works with other professionals and staff to integrate services.
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Consultant
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a professional who has expertise to support case management functions
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Counselor
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Case manager role of therapist
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Planner
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the role of the case manager when preparing for the service or treatment the client is to receive.
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Problem solver
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the case manager role that assists in client-sufficient, decision making, and problem solving.
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Record-keeper
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the role of the case manager in which interactions with the case manager and other professionals as well as pertinent information is recorded in the client's file.
