For customers Essay Example

the highest levels of connectivity can only be achieved with a hardwired computer, as wireless networks do not offer the same level of performance. This anticipation of customer questions and issues demonstrates the company's commitment to providing a satisfactory service.

The company has provided clear information about who can and cannot use the service, which simplifies customer complaints. Knowing that customers were informed beforehand makes it easier for customer service representatives to handle these situations. Additionally, customers are less likely to complain when they have full knowledge of the service from the beginning.
With FIOS, customers can determine the level of service they want and price package accordingly. By publishing the prices, including the one-year contract and installation, the company avoids confusion from offering different packages at different times. This also prevents new customers from receiving better deals than existing customers. Moreover, this feature helps customers identify the service level that suits their needs.
The FIOS program stands out by offering fiber optic connection from the house and above.

Verizon distinguishes their service from cable options by highlighting the installation of fiber optic cable connections. This means that the entire system is built with fiber optic cables, eliminating any potential weak points. This reliability is crucial for customer satisfaction, as there is nothing more frustrating for a customer service representative than dealing with service outages. The CSR understands that the only solution for the customer is the restoration of service, and unfortunately, they are unable to directly fix the issue. Another advantage of Verizon's FIOS is its rapid response speed. As online gaming and visually-rich internet content become increasingly popular, faster download speeds enhance the overall computing experience.

Whether it's for work or leisure, no one wants to endure prolonged waiting times for internet connectivity. Thanks to the new FIOS, this concern is eliminated. These benefits make Verizon's FIOS a valuable asset for both customers and the CSR staff.

By making all the information public prior to selling the product, the company ensures that customers receive a better product that they can easily understand and that fulfills its intended purpose. This approach also benefits customer service representatives, as it leads to fewer dissatisfied customers and a more enjoyable workday.

Works Cited

1. “Verizon FIOS”, < http://www22. verizon. com/content/consumerfios/about+fiostv/who+wins+fios+vs+cable/who+wins+fios+vs+cable. htm>, November 15, 2007.