Final exam CH 5-7. – Flashcards
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_____ are statements that can be relied on with a fair amount of certainty and can be observed objectively.
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Facts
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Tulip has been assigned the task of creating an effective business message aimed at making the employees understand the benefits of working in a group. In the process of creating the business message, she studies the background of the employees and their needs and priorities. This action of Tulip is most likely to belong to which of the following steps of the AIM planning process used for developing influential messages?
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Audience analysis
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Which of the following should ideally be one of the goals of a business communicator?
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To express the message in a way that respects others
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Which of the following is most likely to be true regarding slanting facts?
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It lowers the credibility of a business message.
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Which of the following is typically included in the reviewing stage of writing an effective business message?
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Removing distractions from the message
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Typically, in the context of developing effective business messages, priorities of the targeted audience:
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tend to shift more often than values.
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Which of the following is most likely to contribute toward lowering a person's credibility?
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Exaggeration of facts
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The deductive approach is also known as the ____ approach.
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direct
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While analyzing the advantages of introducing orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their jobs. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. In view of this information, identify the statement that best illustrates exaggeration of facts.
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Orientation programs eliminate the likelihood of new employees quitting their jobs.
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To break out of the reputation of an inexperienced newcomer you should:
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ask your boss for ideas about improving your professional reputation.
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Which of the following guidelines should be followed by business writers in order to improve the ease of reading for their readers?
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They should use short sentences.
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While conducting the FAIR test, which of the following questions are you most likely to ask to analyze whether in your message you have demonstrated respect for the inherent worth of your audience?
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Have you shown that you value others?
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While conducting the FAIR test, which of the following questions are you most likely to ask to analyze the impact of your business message?
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Have you thought about how the message will affect various stakeholders?
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Which of the following is an advantage of using active voice while writing business messages?
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It emphasizes the business orientation of action.
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Which of the following is one of the advantages of using the FAIR test to review business documents?
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It ensures that there are no logical errors in the message.
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In the context of the reviewing process, the "A" in the FAIR test stands for _____.
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access
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While writing business messages, one should avoid sentences that begin with "it is" or "there are" because they:
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contain more words than necessary.
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To keep your writing natural and engaging, one should ensure that:
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out-of-place words are not used
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The less specific you are while writing you business messages, the greater the possibility:
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that your readers will scan and skim your message.
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The use of familiar words in business messages is most likely to:
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help the readers to process the information easily.
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_____ involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response.
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Relaxation
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The _____ should provide clear contact information of the sender.
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signature block
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Emails are best suited for _____.
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routine tasks
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Which of the following involves an act committed by the sender rather than the receiver of an email?
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Flames
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The ____ Age is characterized by command-and-control and efficiency, competitiveness, and authority are the key values of this era.
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Industrial
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The most critical information should be placed:
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at the beginning of the message.
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The use of social media in companies:
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causes confusion over which communication channels to use.
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Which of the following, when used, is most likely to contribute to email chains?
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The "forward" feature
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Which of the following is true of an email interruption?
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It distracts one from immediate tasks and decreases productivity.
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Which of the following guidelines should be followed to minimize the e-interruptions?
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Avoid unnecessarily lengthening an email chain.
