fcns 202 exam 2 – Flashcards
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Some of the driving forces and trends with college campus foodservice are:
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branded concepts, privatization, campus cards and computer use
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A popular trend in military foodservice that offers alternatives to its personnel is
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quick service restaurants such as McDonald's and Burger King on military bases
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Sodexho, a leading food and facilities management services company in North America deals primarily in the areas of serving
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schools, restaurants, and hospitals
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The cost for the average in-flight meal is approximately
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7
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The challenge of healthcare managed services is to
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provide many special meal requirements to patients with specific dietary needs
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Commercial foodservice differs from non-commercial foodservice in several ways, select the one item most likely to be in common between both commercial and non-commercial foodservice operations
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The main challenge is to please the guest
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Sodexho's mission is to
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create and offer services that contribute to a more pleasant way of life for people wherever and whenever they come together
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Schools that participate in the National School Lunch Program are able to take advantage of
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federal funding in the amount of approximately $2.73 per meal per student
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In college campus foodservice, the daily rate refers to the amount of
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money required per day from each person to pay for foodservice
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Based on USDA regulations, not more than __________ percent of calories should come from saturated fats
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10
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The main focus of hospital foodservice is
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tray line
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Military foodservice budgets exceed $ ________ billion per year:
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6
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Managed services includes all of the following except
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hotels, restaurants, coffee shops, and room service
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The rationale behind the enactment of the National School Lunch Act of 1946 was
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if students received good meals, they would make healthier recruits for the military
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With country clubs, the type of membership that enables members to use all the facilities all the time is a
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full membership
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The Golf Course Superintendent is responsible for all of the following except:
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Food service at the greens and fairways
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Founded in 1957, Dallas based ClubCorp is the world leader in delivering
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premier golf, private club, and resort experiences
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The Royal and Ancient Golf Club of St. Andrews, Scotland, founded in 1758 is recognized as the
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birthplace of golf
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An example of a professional club would be
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the national press club
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One purpose of the Club Manager's Association of America is to:
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advance club management through professional development
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Clubs that operate on a for profit based are known as
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proprietary clubs
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The club member or official who is the leader in policy making is the
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club president
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When joining a country club, a potential member may be required to pay _____________ fee which may be refundable when the member resigns
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an initiation fee
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A new feature being offered in some athletic clubs is
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an executive workout
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The oldest social club in America is thought to be
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the Fish House in Philadelphia
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A club house, golf course, banquet facilities, swimming pool, bars and restaurants are characteristic of which type of club
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country club
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The internal management structure of a club is governed by the
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Articles of Incorporation and By-laws
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The main difference between club management and hotel management is
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the emotional attachment of the club guests is much stronger than that of hotel guests and club guests feel as if they are part owners
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With regards to country clubs, the type of membership that only allows members to use the social facilities and perhaps the pool or tennis facilities is
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social membership
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Proprietary clubs are owned by
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corporations or individuals
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The type of club that is predominantly business oriented is a
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city club
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The largest independent theme park in the United States is
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Wet 'n Wild
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Dollywood is a regional theme park that opened in 1961 and is located in
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Pigeon Forge, Tennessee
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Six Flags has a licensing agreement with _____________ and _____________ which allows for characters such as Superman and Bugs Bunny to wander through the park and interact with guests
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DC Comics and Warner Bros
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Event tourism is a relatively new term defined as the systematic planning, development and marketing of
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festivals
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A key factor in Universal Studio's success is
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it's ability to adapt movies into thrill rides
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The Springs Preserve is a theme park designed to
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commemorate Las Vegas's history and provide a vision for a sustainable future
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Which company has earned the title of "World's Largest Regional Theme Park Company
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six flags
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Which theme park is the official home of the Peanuts© characters
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Knott's Berry Farm
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Which company originally opened its theme park for employees to relax and have fun when they were not on the job
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hershey's
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The largest independent theme park in the United States is
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Knott's Berry Farm
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PTZ stands for:
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pan, tilt, zoom
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The surveillance department depends
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heavily on technology
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The cameras and monitors in the control room are controlled by
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a keypad and a joystick
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player worth
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Is the theoretical amount the casino should hold on a player's actions
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An example of a cash equivalent is
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casino chip
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The role of game protection and customer service
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Are in conflict for a table games supervisor
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If a table games supervisor calls surveillance to observe the player on first base at 21-7 in pit #5, she is referring to
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The player immediately to the left of the dealer on "21" table #7 in pit #5; this player is suspected of cheating
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Surveillance knows a player is counting cards
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Because the player varies his bet according to the count for a particular card counting system
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Card counting is not illegal but
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It changes the odds and the house advantage
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The casino operations department is responsible for
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Gaming operations, security, marketing, and finance
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The food and beverage operations department is responsible for
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Restaurants, lounges, and catering
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The entertainment department is responsible for
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Performers, technicians, and maintenance
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The _____________ government regulates gambling
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federal
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In addition to hotels, casinos may also be found on
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All of these are potential locations for casinos
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The demographic make up of a guest to a gaming entertainment establishment includes
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Younger, better educated, and higher income levels
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As the gaming entertainment industry continues to grow and expand, less revenue is expected from the casino floors; instead, it will come from
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Rooms, food and beverage, entertainment, and retail sales
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As competition in the gaming entertainment industry increases, customers will expect
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Higher levels of customer service
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Management positions within the gaming entertainment industry are expected to
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increase
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A "21" dealer gets a job
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By going to dealer school and auditioning
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The piece of "21" table equipment made of red plastic is
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the shoe
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The chips in the chip rack
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Are arranged from least valuable on the outside to most valuable on the inside
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For dealers
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Customer service is a key responsibility
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When a guest gets angry, a dealer should
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Let the guest vent, then offer to call the supervisor
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A dealer should
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Explain basic strategy rules only when advising the player how to play a hand
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When players count cards
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they are more likely to win when there are a lot of high cards left
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Which of the following is NOT a way to cheat at "21"?
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painting
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The phrase used to indicate a player is cheating is
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taking a shot
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The origins of gambling
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is unknown
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The world's largest hotel and casino is the
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MGM Grand Hotel and Casino in Las Vegas
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Casino gambling was authorized in New Jersey by the
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Casino Control Act
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The gaming industry has grown from just two jurisdictions in 1976 to some form of legal gambling in all but _____________ states
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two
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Gaming entertainment is the business of hospitality and entertainment with a core strength of
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casino gaming
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From the early 1940's to until 1976, what city had a virtual monopoly on the gaming entertainment business
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Las Vegas
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A public gambling house was legalized for the first time in 1626 in
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Venice, Italy
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Gaming operations staff includes slot machine technicians who are often responsible for _____________ machines
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40
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The three different types of gaming as defined by the IGRA include all of the following except
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class I gaming which consists of charitable gaming played to raise money for charities and causes
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Bugsy Siegel was known for all of the following except
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being close friends with J. Edgar Hoover
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On average, what percent of total revenues do casino gaming companies pay in taxes?
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12
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From the early 1940's to until 1976, what city had a virtual monopoly on the gaming entertainment business?
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Las Vegas
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With the growth of the gaming entertainment industry, the need for trained dealers has increased dramatically, future dealers learn their trade in all of the following ways except
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first hand experience at the gaming table
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Cruises to nowhere refer to
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part of a cruise vacation where gaming and entertainment on-board ship are the main attraction
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The fastest growing sector of casino gaming in the U.S. can be found
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on tribal reservations
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The Indian Gaming Regulatory Act of 1988 was a response to
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Congress feeling they might lose control over tribal gaming
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Currently, only two states do not permit some form of gambling, they are
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hawaii and utah
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Some of the best food service operations in the industry are found
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in casino hotels
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By definition, social gamblers
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are interested in combining gambling with many other activities
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The two top favorite U.S. vacation destinations are
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Las Vegas, NV and Walt Disney World in Orlando, FL
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A client wishes to hold a meeting where there will be a small number of people all who will be taking notes and who need to be seated at a block rectangular table. What type of meeting room set-up would you suggest?
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board room
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A small group led by a facilitator or trainer that generally includes exercises to enhance skills or develop knowledge of a specific topic is known as a
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workshop
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Which group (market sector) has the greatest percentage of convention center utilization
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professional and trade shows
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Large facilities where meetings and expositions are held, usually in city centers are known as
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convention centers
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After the main meeting, the meeting planner would like attendees to attend smaller break out sessions designed to provide more detail instructions about the company's products and participants will be taking extensive notes. What type of meeting room set-up would you suggest
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classroom
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The first association in the United States was formed in Rhode Island in the 18th centuries and was comprised of which group
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candlemakers
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An event that brings together sellers of products and services, where they can show their wares to a group of attendees is known as a
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trade show or exposition
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MICE is an acrynom for
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meetings, incentive travel, conventions and exhibitions
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A workshop type educational experience where attendees learn by doing is known as a
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clinic
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A lecture and a dialog that allows participants to share experiences in a particular field is a
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seminar
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What is the primary responsibility of the Convention and Visitors Bureau
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generate and increase revenue in the city
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SMERF groups
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are generally price conscious since the individuals must pay their own way
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The sales manager is meeting with the meeting planner for a large convention, the meeting planner would like for the audience to be able to see the main stage but does not feel that note taking by participants will be a requirement. What type of meeting room set-up would you suggest?
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theater style
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All of the following are key elements of an enforceable contract except
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the RFP
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A large meeting that includes some type of exposition or trade show would be a
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convention
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A service organization within the visitor industry that offers a host of programs and services to meet clients needs is known as a
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destination management company
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Associations date back many centuries and their roots can be found in the _____________ of the Middle Ages
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guilds
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A FAM trip is designed to
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familiarize a meeting planner with the site prior to booking an event
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An assembly for the discussion of common concerns that features experts in a given field who take opposite sides of an issue in a panel discussion and includes the opportunity for audience participation is known as a
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forum
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The event market is made up of approximately what percent of corporate events?
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80
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Event planners are responsible for:
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Planning the event from start to finish
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Securing sponsorship for an event is helpful because sponsors provide:
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Money or in-kind contributions in exchange for recognition
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As an event planner which of the following is not an important aspect of on the job time management?
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focusing on staffing needs
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A key skill that an event planner who wants to work with charity or fundraising events must have is
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the ability to plan the event based on a set and limited budget
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The use of flow charts and graphs for scheduling, clearly defined work set up and breakdown, statements used to guide the decision making process and fulfilling commitments are examples of
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project management
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The annual meeting has ended and you are at the post-convention meeting with members of the hotel staff, the host company and your special events team. Together you are reviewing the successes and challenges of the event. Which stage of the event planning process are you involved in?
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evaluation
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You have been approached by a client to provide a proposal for their annual corporate recognition event, in order to prepare your proposal you will need information about the following: event location, event focus and event outcomes. What phase of the meeting planning process would you be involved in?
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research
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Which type of event would include annual meetings, sales meetings, workshops, training meetings and an awards ceremony?
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corporate event
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The number one skill a successful event manager must possess is
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leadership
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The two most important social skills a meeting planner can have are communication and
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listening
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The process of reaching an agreement on the terms and conditions that will govern an event or relationship between a client and vendor is known as
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negotiation
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The client has hired you as their special event coordinator. You are working with the corporate team to plan the budget, select the event site, and negotiate the entertainment contracts. What phase of the meeting planning process are you involved in?
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planning
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According to Event Solutions Black Book, which is the most popular event site used by meeting planners?
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hotel/resort
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Empowering event staff means
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Sharing information so they can make effective decisions
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The primary functions of the Convention and Visitors Bureau include all of the following except
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provide direct meeting planning services for organizations visiting the city or area
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a festival is?
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A temporary environment created for a specific entertainment purpose such as a concert or an art show.
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The first step in successful meeting and event planning is to negotiate room blocks, room rates, meeting room rates, menu prices
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false
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How is food cost percentage calculated?
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cost of food sold divided by food sales
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match the correct restaurant type to the correct restaurant chain
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romano's macaroni grill - casual/ethnic cracker barrel - casual/family ruth chris - upscale/steakhouse rainforest cafe - casual/theme
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correctly order the steps of the personal sales process
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1. identify and qualify 2. prepare and present 3. treat objections as opportunities 4. ask for the business 5. ensure promises made are promises kept
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a la carte menu means?
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a menu that offers items that are indiidually priced
