Exam 1 vocab – Flashcards
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Apex
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Industrywide task force formed to begin a codification of definitions and standardized practices, policies, procedures, & terminology
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BEO
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Banquet event order: form most often used by hotels to provide details to personnel concerned with a specific food and beverage function or event room set up.
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CIC
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Convention industry council: federation of national and international organizations representing individuals, firms, or properties involved in the meetings, conventions, exhibitions, & travel & tourism industris. Formerly the convention liason council.
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Conference
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1. Participatory meeting designed for discussion, fact-finding, problem solving, & consultation. 2. Event used by any organization to meet & exchange views, convey a message, open a debate, or give publicity to some area of opinion on a specific issue. No tradition, continuity, or periodicity is required to convene a conference. Although not generally limited in time, conferences are usually of short duration with specific objectives and are on a smaller scale than congresses.
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Convention
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Event where the primary activity of the attendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is a secondary exhibit component.
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CSM
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Convention services manager: person whose job is to oversee & arrange every aspect of an event. The CSM can be an employee or hired ad hoc to plan, organize, implement, & control meetings, conventions, & other events.
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Destination
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City, area, or country that can be marketed to groups or individuals as a place to visit or hold an event
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DMAI
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World's largest resource for official destination marketing organizations (DMOs) dedicated to improving the effectiveness of DMOS in more than 25 countries. DMAI provides members with educational resources, networking opportunities, and marketing benefits worldwide.
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DMC
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Professional services company possessing extensive local knowledge, expertise, & resources & specializing in the design & implementation of events, activities, tours, transportation, & program logistics. Depending on the company & the staff specialists in the company, a DMC offers, but is not limited to, the following: creative proposals for special events within the meeting; guest tours; VIP amenities & transportation; shuttle services; staffing within convention centers & hotels; team building, golf outings, & other activities; entertainment, including sound & lighting; decor & theme development; ancillary meetings for management professionals; and advance meetings and on-site registration services & housing.
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Exhibition
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1. Event at which products & services are displayed. The primary activity of attendees is visiting exhibits on the show floor. These events focus primarily on business-to-business relationships. 2. Display of products or promotional materials for the purposes of public relations, sales, and/or marketing.
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Exposition
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1. Event at which products & services are displayed. The primary activity of attendees is visiting exhibits on the show floor. These events focus primarily on business-to-business relationships. 2. Display of products or promotional materials for the purposes of public relations, sales, and/or marketing.
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KSA's
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Knowledge, skills and abilities
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MBECS
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Meetings & business event competency standards
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MEEC
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Meetings, expositions, events, and conventions
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Meeting
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Event where the primary activity of the attendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is no exhibit component to this event.
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MPI
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Member organization of the convention industry council (CIC)
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Outlet
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Restaurant, lounge, or retail store within a facility.
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Sales and marketing
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Process of identifying human wants & needs & developing a planner to meet those wants and needs. It encompasses everything involved with convincing an attendee to come to the event & also refers to providing information to support the exhibit sales function.
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Air lift
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A city where the space limitations of the convention center, the hotels, or the air life make thevery city more appropriate for smaller meetings & events.
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Associations
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Organized group of individuals and/or companies that band together to accomplish a common purpose, usually to provide for the needs of its members. It is usually a nonprofit organization.
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CEU
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Continuing education unit: requirement of many professional groups by which members must certify participation in formal educational programs designed to maintain their level of ability beyond their original certification date. CEUs are nonacademic credit. One CEU is awarded for each 10 contract hours in an accredited program.
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Conventions
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Event where the primary activity of the attendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is a secondary exhibit component.
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Exhibition management companies
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Company or individual who designs and/or builds exhibits. The EMC may also provide other services.
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Gamification
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The use of game thinking and game mechanics in non-game contexts to engage users in solving problems. It is often incorporated into MEEC programming.
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Incentives trips
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Travel reward given by companies to employees to stimulate productivity.
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Not-for-profits or nonprofits
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Association whose members may not benefit financially from its net proceeds. Organization that exists with the intention of providing a service for its members.
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Per diem rates
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Rate paid per day. Some event attendees, such as government employees, have a limited amount of money (a daily allowance) they can spend per day on food, lodging, and other expenses.
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Public shows
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Exhibition that is open to the public, usually requiring an entrance fee. The attendees are basically defined by their interests and geographic proximity to the show location.
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SMERFs
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Social, Military, Educational, Religious, and Fraternal.
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Sourcing
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Refers to a number of procurement practices aimed at finding, evaluating, and engaging suppliers of goods and services.
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Third parties
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Intermediaries in the sales process such as Hotels.com for hotel rooms or Experient for meeting and convention venues
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Trade shows
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Exhibition of products and/or services held for members of a common or related industry that is not open to the general public.
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Destination Marketing Association International (DMAI)
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World's largest resource for official destination mrketing organizations (DMOs) dedicated to improving the effectiveness of DMOs in more than 25 countries. DMAI provides members with educational resources, networking opportunities, and marketing benefits worldwide.
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Destination Marketing Organization (DMO)
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Not-for-profit organization charged with representing a specific destination and helping the long-term development of communities through a travel and tourism strategy. CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators, and visitors; they assist planners with event preparation and encourage business travelers and visitors alike to visit local, cultural, and recreational sites.
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Destinations Showcase
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Fast-paced and productive one-day exhibition and conference sponsored by the International Association of Convention and Visitor Bureaus (IACVB) where qualified meeting professionals attend valuable education sessions, network with industry leaders and peers, and explore a full range of destinations from throughout the world.
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empowerMINT.com
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The Web site for "empowermint," a resource provided by the Destination Marketing Association International. It is an industry-wide, collaborative marketing imitative whose mission is to connect planners to DMOs.
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Amenities
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Complimentary item in sleeping rooms such as writing supplies, bathrobes, fruit baskets, shower caps, shampoo, and shoe shine mitts provided by the facility for guests.
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Amphitheater
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Outdoor facility with a flat performance area surrounded by rising rows of seats or a grassy slope that allows the audience to view the performance. The seating area is usually a semicircular shape or adapted to the surrounding landscape.
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Arena
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Facility featuring a large, flat main floor surrounded by fixed seats in a sloping oval or modified oval shape, much steeper than the typical theater. Some are arranged in two or more tiers. Slight lines are nearly always designed for events the size of a hockey floor, circus, ice show, or basketball court.
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Attrition
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Difference between the actual number of sleeping rooms picked up (or food and beverage covers or revenue projections) and the number or formula agreed to in the terms of the facility's contract. Usually there is an allowable shortfall before damages are assessed.
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Auditorium Style
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Seating arrangement where chairs are arranged in rows facing head table, stage, or speaker. Variations are semicircular and V-shaped.
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Boardroom
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Room set permanently with a fixed table and suitable seating.
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Breakout Room
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Small function room set up for a group within an event as opposed to a plenary or general session.
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Classroom Style
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A meeting room setup where participants sit at desks much like in a classroom
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Clear Span Tent
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Tent that has a strong roof structure so it is possible to hand lighting from the beams by using special clamps.
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Complete Meeting Package
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All-inclusive plan offered by conference centers that includes lodging, all food and beverage, and support services, including audiovisual equipment, room rental, and so on.
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Concessionaire
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Person or company that operates the concessions.
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Crescent Rounds
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Seating at round tables with chairs placed at two-thirds to three-quarters of the table and no seating with backs to the speaker.
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Destination Management Company (DMC)
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Professional services company possessing extensive local knowledge, expertise, and resources and specializing in the design and implementation of events, activities, tours, transportation, and program logistics. Depending on the company and the staff specialists in the company, a DMC offers, but is not limited to, the following: creative proposals for special events within the meeting; guest tours; VIP amenities and transportation; shuttle services; staffing within convention centers and hotels; team building, golf outings, and other activities; entertainment; ancillary meetings for management professionals; and advance meetings and on-site registration services and housing.
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ESC (Exhibition Service Contractor)
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Organizer or promoter of an exhibition responsible for rental of space as well as financial control and management of the exhibition. Sometimes an agent can act in this capacity.
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Exhibit Hall
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Area within a facility where the exhibition is located.
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Frame Tent
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Tent that is set up on the grass. It is one of the simplest of all meeting venues and requires little advance planning beyond making sure the tent rental people can get set up in time.
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Hotel
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A type of accommodation where one pays for the service.
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Local Event
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Event, such as a graduation ceremony or a local festival, that draws its audience primarily from the local market. Typically 80% of attendees reside within a 50-mile (80-km) radius of the event site. Local audiences typically do not require overnight accommodations.
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Loss Leader
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Item offered by a retailer at cost or less than cost to attract customers.
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Needs Analysis
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Planning tool used to determine the client's needs and expectations for a meeting.
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Pole Tent
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A temporary fabric-covered shelter that is supported by one or more poles in the middle of the area.
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Prefunction Space
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Area adjacent to the main event location often used for receptions prior to a meal or coffee breaks during an event.
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Seasonality
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Period of time when the demand for a certain supplier's product or service is usually high, low, or neither. For example, winter in Florida is high season, while summer is low season.
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Shoulder
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Beginning and ending days of a room block when fewer rooms are contracted
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Sports Facilities
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Venues in which sporting events are held.
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Stadium
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Facility that is usually designed for baseball or football as a primary function and that may be domed or open. It is sometimes difficult to distinguish a stadium from a large arena.
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Theater
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Facility with fixed seats, usually on a sloped floor, with sight lines focused on a permanent stage. Typically, a stage box is located behind the proscenium, which contains the performance area and the fly loft.
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Convene
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come or bring together for a meeting or activity; assemble.
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Exhibition Builder
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a professional who creates fixtures and display stands for events such as large public exhibitions, conferences, trade shows and temporary displays for business, museums, libraries and galleries.
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EXPO
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1. Event at which products and services are displayed. The primary activity of attendees is visiting exhibits on the show floor. These events focus primarily on business-to-business relationships. 2. Display of products or promotional material for the purposes of public relations, sales and/or marketing.
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Facility Manager
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a management discipline concerned with the integration of processes within an organization to maintain and develop agreed services which support and improve the effectiveness of its primary activities
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Meetings and Conventions
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Event where the primary activity of the atteendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is no exhibit component to this event.
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Drayage
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Delivery of exhibit materials from the dock to an assigned exhibit space, removal of empty crates, return of the crates at the end of the event for recreating, and delivery of materials back to the dock for carrier loading.
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Exclusive Service
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Service that is provided only by the official service contractor
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Exhibitor Service Manual
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Manual or kit, usually developed by the service contractor for an event, containing general event information, labor/service order forms, rules and regulations, and other information pertinent to an exhibitor's participation in an exhibition.
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Exhibitor-appointed contractor (EAC)
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Company other than the designated 'official' contractor providing a service to an exhibitor. EAC's are a subset of service contractors that work for the exhibiting company and travel throughout the country setting up and dismantling their booths rather than working from one city or location.
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General Service contractor (GSC)
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Organization hired by the show manager to handle the general duties necessary to produce the show on-site, providing a wide range of services. (AKA Official show contractor.)
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Material Handling
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Services performed by general service contractor (GSC) that include delivery of exhibit materials from the dock to assigned space, removal of empty crates, return of crates at the end of the event for re-crating, and delivery of materials back to the dock for carrier loading.
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RFP (Request for Proposal)
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Document that stipulates what services the organization wants from an outside contractor and requests a bid to perform such services
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Service Contractor
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Outside company used by clients to provide specific products or services. (ie. pipe & drape, exhibitor manuals, floor plans, dance floors, or flags)
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Specialty Service Contractor
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Supplier that deals with a specific area of show production or event service, such as photography, furniture rental, audiovisual equipment, or floral decoration.
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ADMEI
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Association of Destination Management Executives International
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Client Project
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This term is used when discussing DMCs and their services
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Corporate Meetings
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Gathering of employees or representative of a commercial organization. Usually, attendance is required and travel, room, and most meal expenses are paid for by the organization
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CVB (Convention and Visitor Bureau)
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Non-for-profit organization charged with representing a specific destination and helping the long term development of communities through a travel and tourism strategy. CVBs are usually membership organizations bringing together businesses that rely on tourism and events for revenue. For visitors, CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators, and visitors; they assist planers with event preparation and encourage business travelers and visitors alike to visit local historic, cultural, and recreational sites.
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Field Staff
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Staff that are responsible for handling the installation and dismantling of freight, drayage, carpentry, electrical equipment, and plumbing and the oversight of iron workers, riggers, and maintenance crews.
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Incentive travel programs
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A reward system for performance where travel rather than cash or products is given as the reward.
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Meet and Greet
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System of deploying individuals at critical points of arrival for meeting or event attendees with the purpose of 'greeting' them and providing information
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Operations and Production
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Performance of the practical work of operating a program. Is usually involves the in-house control and handling of all phases of the services, both with suppliers and with clients.
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Program
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Schedule of events that gives details of times and places
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Site Inspection
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In-person on-site review and evaluation of a venue or location for an event
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Special Events
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Onetime event staged for the purpose of celebration; unique activity.
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Which of these sectors holds more meetings than any of the others, though their meetings are smaller than the meetings of other sectors?
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Corporations
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All of the following are reasons why DMOs are valuable to a meeting planner except:
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Their rates are competitive with those of other industries.
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Which sector holds the most meetings?
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Corporations
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What does "EMC" stand for?
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Exhibition Management Companies
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What does "SMERF" stand for?
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Social Military Educational Religious Fraternal
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What is a type of corporate gathering?
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Training meeting Board meeting Management meeting
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What type of association meeting is usually the smallest?
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Board Meetings
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Who are able to attend stockholders meetings?
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Anybody who holds shares of a company
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A major difference between associations and corporate gatherings is:
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*Conference fees are paid with annual convention revenue. *Association attendance is mandatory. *Association meetings are attended by Board of Directors only. ((None of the above ))
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Which of the following is true about meetings and gatherings?
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Associations are concerned about price and the attractiveness of the location.
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A meeting planner registers guests.
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True
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All of the following are general services that DMOs provide to meeting professionals except:
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((Offering recommendations for the best hotel deal))s *Acting as a liaison between the planner and the community *Providing a vast information database that functions as one-stop shopping *Providing hotel room counts and meeting space statistics
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Which of the following "communities of practice" is not built during a meeting/gathering?
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Off-site venues
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The APEX definition of a symposium is:
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A meeting of a number of experts in a particular field, at which papers are presented and discussed by specialists on particular subjects with a view to making recommendations concerning the problems under discussion.
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Meeting planners can both access their organizations' post-convention history and receive reports via DMAI's Meeting Information Network (MINT) database.
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True
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DMOs keep track of what information concerning hotels?
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((All of the above)) *Room counts *Hotel meeting space data *Other meetings coming to the area
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What is the meaning of APEX?
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Accepted Practice Exchange
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The DMAI offers meeting professionals an RFP site to seek professional assistance in planning a meeting.
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True
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An event, not open to the public, where suppliers present goods to business buyers is a(n):
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Trade Show
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A breakout room is:
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A smaller room near a ballroom or a section of designated ballroom
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A utilitarian space designed more for its ability to withstand the abuse of heavy tradeshow traffic than for its beauty is called a(n):
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Exhibition hall
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_________________ are created by grouping standard booths together into blocks of four, nine, or larger configurations. They have aisles on four sides and can be an excellent format for a medium-size company.
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Island Booths
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An amphitheater is an outdoor theater with no roof except for over the stage.
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False
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The _______ has developed a specific set of guidelines as to what constitutes a conference center.
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IACC
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A risk management plan does all but which of the following?
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*Assesses each risk ((Determines the potential danger a situation may cause)) *Provides risk mitigation steps to minimize the potential costs *Provides procedures to identify potential risk
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Which of these is most likely to be owned by a family or a closely held corporation?
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Retreat facility
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Public exhibitions do not require much promotion to be successful, because exhibitors bring in their own audiences.
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False
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Trade fairs began in
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Europe
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The general service contractor is hired by the _________ to handle general duties necessary to produce the show on-site.
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Show Manager
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National sales meetings, training meetings, product introductions, and dealer/customer meetings are all examples of what type of meeting?
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Corporate meetings
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A dray is technically an early tractor that was used to haul trash.
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False
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Incentive-based meetings and events are organized to give incentives for prospective clients to use the DMC's services.
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False
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DMCs must be legally insured for business liability as well as workers' compensation and automobile insurance.
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True
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A DMO and a DMC are basically the same.
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False
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DMO stands for Destination Marketing Organization.
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True
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The term "drayage" refers to:
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*Managing the flow of trucks coming in and out *Overseeing the storage of crates and boxes during the show ((All of the above)) *The price paid for having trucks transport products
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All of the following tasks are associated with service contractors except:
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Supervising exhibitors
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The price for drayage is based on:
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Weight
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DMC stands for Destination Management Conference.
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False
