Exam 1 – MIS 1-25

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1. Management information systems (MIS) is best defined as ________.
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1. The development and use of information systems that help businesses achieve their goals and objectives
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2. Which of the following accurately describes the five-component framework of information systems?
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2. A group of components that interact to produce information. Computer hardware, software, data, procedures, and people.
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3. Which of the following is a correct picture of the development and use of information systems?
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3. Business professionals need to: · Take an active role in IS to ensure that systems meet their needs · Understand how IT systems are constructed · Consider users’ needs during development · Learn how to use IT systems · Take into account ancillary IT functions(security, backups)
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4. As CEO of a large organization, you are in the process of collecting and analyzing critical information for a strategic business decision that could influence the profits of your firm in a big way. Which of the following components of your IS would be most important in ensuring that you make the right decision?
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4. People
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5. Which of the following is an example of a low-tech information system?
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5. Low-tech: A system that consists only of a file of email addresses and an email program. Only a small amount of work has been moved from the human side to the computer side. Considerable human work is required to determine when to send which emails to which customers. (consider the amount of work that is being moved from people to computers)
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6. Drummer Inc. is a sports equipment provider with a chain of outlets across three states. As part of their expansion strategy, Drummer Inc. decides to enter six more states while also revising its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization?
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6. Hardware
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7. Which of the following would be the most disruptive to an organization while implementing an information system?
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7. People – personal responsibilities and reporting relationships and hiring
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8. It is generally more difficult to make changes to the ________ of an information system than to the databases itself.
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8. procedure
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9. Glazer & Hicks is a firm based in NJ that offers retail software solutions to independent retailers. The firm recently bagged a contract from a major national retail chain to develop and implement a proprietary software program that would track inventory, restocking, and supplier information. Which of the following actions is likely to be most problematic when implementing the new IS?
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?
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10. Which of the following is the best example of information, and is not mere data?
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10. Information is knowledge derived from data, whereas data is defined as recorded facts of figures. (ex. Average hourly wage of instructors is 22.34 or Jeff earns less than half average of instructors wage)
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11. Which of the following statements is NOT true about information?
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11. Information is subjective, is knowledge derived from truth, it’s data presented in a meaningful context, processed data
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12. Which of the following instances illustrates the concept “One person’s information is another person’s data?”
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12. Ex. Tell someone some information, The other person would respond “yeah, so what’s your point?” If you manage instructors, average hourly wage is information and you are managing partner you may night care so it is just data
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13. As CEO of a large organization, you had asked the human resources manager to send you information about the rate of employee turnover in your organization for the last quarter. The manager sends you the salary details of new hires during the same period. The information is likely to be of little use to you because it is ________.
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Not relevant I think? Or just barely sufficient?
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14. As the CEO of a large company, you ask the sales manager to report the sales figures of the previous quarter. The manager sends you details of each invoice drawn up in the previous quarter. This information is not good because it is ________.
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It isn’t just barely sufficient
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15. As production manager at a bottling plant for a cola manufacturer, you receive reports containing figures for raw materials from last year, but stated as the current year’s. This information would qualify as bad information because it is ________.
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Not accurate
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16. You are looking to buy a home within the price-range of $500,000 to $700,000, but your real-estate agent keeps sending you fliers for homes that cost $10,00,000 or more. This information is likely to be useless to you because it is ________.
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16. Not relavent
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17. Which of the following statements is true of good information?
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Accurate, timely, relevant, just barely sufficient, worth its cost
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18. Which of the following is true about the quality of information?
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18. needs to be worth its cost?
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19. Identify one way in which IT differs from IS.
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19. IT refers to the products, methods, inventions, and standards that are used for the purpose of producing information. IT pertains to the hardware, software, and data components. IS is an assembly of hardware, software, data, procedures, and people that produces information. You can buy IT, but you can never buy an IS!
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20. Which of the following statements supports the principle that “One can buy IT, but not IS?”
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20. Can buy or lease hardware, you can license programs and databases and you can even obtain predesigned procedures. Your people who execute those procedures to employ that new IT
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21. Which of the following is an appropriate technique for creating memorable, strong passwords?
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21. · Has seven or more characters · Does not contain your user name, real name, or company name · Does not contain a complete dictionary word, in any language · Is different from previous passwords you have used · Contains both upper- and lowercase letters, numbers, and special characters (such as ~ ! @ # ; # $ % ^ & * ( ) _ + ; – = { }? “)
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22. Vera Lewis, an employee of Akme Corp. since three years, is in the process of developing a login password. Which of the following is a password that is strong and easy for Vera to remember?
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22. Use first letter of the title or song or poem or one based on some fact about your life
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23. Which of the following is a guideline for maintaining good password ettiquette?
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23. Never give your password to someone else (stay present while In use) Type in if someone needs it Never write down your password Do not share it with others Never ask someone else for his password
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24. As the IT manager of your organization, you require a coworker’s password to access some information. Keeping with password ettiquette, how would you go about getting his password?
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24. Say to him, “we need your password,” and then get out of your chair, offer your keyboard to him, and look away while he enters the password. Get out of the way so that another person can enter her password ( or look away while she enters password)
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25. A student team, which is assigned a term project, meets and divides the work into sections and then team members work independently on their individual pieces. An hour before the project is due the team members meet again to assemble their independent pieces into a whole. Which of the following is lacking in this activity?
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Collaboration?
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26. Which of the following statements is true regarding collaborative systems?
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Collaboration is two or more people working TOGETHER to achieve common result. Effectiveness of collaboration is driven by communication, content management, and workflow control. Have the five information systems components: hardware, software, data, procedures, and people
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27. Neville is the operations manager at Access Software Inc. As the company opens its third unit in the campus, he decides to implement a collaborative system supporting wikis and blogs. Which of the following should he choose?
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27. Data
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28. Project teams should document project results and learnings. Which of the following is the phase in which the teams perform this?
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Wrapping-up
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29. Kate has to organize an asynchronous communication involving her team members because she works from home. Which of the following could she use?
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?
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30. Which of the following is one reason why discussion forums are better than emails in asynchronous communication?
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30. Harder for the discussion to get off track
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31. Kyra orders 500 units of Type-2 steel beams for the next month for her company. In doing so, she has made a(n) ________ decision.
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31. Operational
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32. Which of the following pieces of information, if true, would confirm that a decision is operational?
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32. Day-to-day operations. Decisions that support operational decision making are called TPS transaction processing systems, and are operational. How much? Extend credit? Invoices to pay today?
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33. Identify a question that must be answered during the planning phase of project management.
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33. When will tasks be completed · What tasks need to be accomplished? · How the tasks are related to one another? · Who is responsible for each task?
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34. Using a standardized procedure to allocate laptop computers to employees is an example of a(n) ________ decision.
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34. Managerial
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35. An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ________ decision process.
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35. Structured
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36. Isabel, an HR manager and two of her executives are discussing a candidate’s application. They examine his qualifications and experience. Isabel also tries to gauge his cultural fit with their team before deciding to hire the person. This is an example of ________ decision-making.
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36. Unstructured
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37. Which of the following is an example of an unstructured decision?
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37. Process in where there is no agreed-on decision making method. Ex. Predicting future decision of economy or stock market. Varies from person to person. How well employee is suited for job. Often collective
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38. Which of the following observations about the relationship between decision type and decision process is true?
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38. Decisions at the operational level tend to be structured, and decisions at the strategic level tend to be unstructured. Managerial decisions tend to be both structured and unstructured.
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39. Which of the following decisions is least likely to involve collaboration?
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39. Examples that don’t: how much of product a to order from vendor b, because no need to comment on some one else’s work. Do we have to have a meeting about everything?
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40. Free data communications and data storage will make collaboration systems cheaper and easier to use by 2021. Which of the following is the most likely consequence of this development?
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40. Face-to-Face (F2F) meetings will be rare
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41. Competitive strategy determines the structure, features, and functions of every information system. What is the most likely reason behind this statement?
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41. Organizations examine the structure of their industry and determine a competitive strategy. That strategy determines value chains, which, in turn, determine business processes. The structure of business processes determines the design of supporting information systems
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42. KlenZing Services, a pest control firm, wants to increase customer loyalty by offering extra services like fumigation and window cleaning free for three months after an order. Which of the five forces in Porter’s model is being addressed here?
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42. Threat of substitutions
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43. Which of the following products/services is most likely to face the lowest threat of substitutes?
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43. Ex. Patients using the only drug effective for their type of cancer. So have no other choice, no substitutions available
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44. Which of the following is most likely to have the highest threat of substitution?
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?
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45. Which of the following situations represents strong bargaining power of suppliers?
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45. Ex. Students purchasing gasoline. Don’t have many options in area, so have to use local gasoline, not worth driving somewhere to find it
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46. Identify a situation where rivalry would be a weak force.
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?
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47. A new drug that has shown promise in curing lung cancer has been discovered by a famous chemical laboratory. This is the only drug effective for treatment of this disease. The laboratory obtains a patent for the product and decides to sell it. This situation is characterized by a ________.
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47. Weak force of Threat of substitutions
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48. Bargaining power of customers is likely to be the highest for ________.
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?
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49. The automobile industry is characterized by many manufacturers and intense competition among them. This statement represents ________.
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Weak force of bargaining power of supplies
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50. An automobile company decides to improve the quality of all its products and bring more variety into its product line. The company has decided to adopt ________.
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50. Industry-wide differentiation? Or Flex time example of threat of new entrant?
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51. Focused differentiation occurs when ________.
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51. During competitive strategy with Better product/service within an industry segment
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52. Focused cost-leadership is observed when a product has the lowest cost ________.
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52. within an industry segment
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53. Lynn is going through this week’s delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
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53. Outbound Logistics?
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54. Which of the following is a support activity in the value chain?
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54. Suppoort activities add value, and have costs. Procurement – finding vendors, setting up contract, and negotiating price. Technology – develop techniques, methods and procedure. Human resources – recruit, compensate evaluate, and train. Firm infrastructure – general management, finance, accounting, legal and government affairs.
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55. Which of the following can be considered a support activity in the value chain?
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55. Procurement – finding vendors, setting up contract, and negotiating price. Technology – develop techniques, methods and procedure. Human resources – recruit, compensate evaluate, and train. Firm infrastructure – general management, finance, accounting, legal and government affairs.
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56. Which of the following statements is consistent with the central idea of business process design?
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56. Organizations should not automate or improve existing functional systems, rather, they should create new, more efficient business processes that integrate the activities of all departments involve in a value chain
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57. Which of the following cannot be considered a part of the sales process?
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57. Sales process involves sales and marketing as well as outbound logistics activities
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58. Which of the following activities of a computer manufacturer cannot be considered a part of inbound logistics?
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58. Materials order process – raw materials, receiving, raw materials inventory
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59. Which of the following statements is true of business process designs?
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59. Network of activities – inbound logistics, manufacturing, outbound logistics, sales and marketing, customer service. Business processes vary in cost and effectiveness. The streamlining of business processes to increase margin (add value/reduce cost) is key to competitive advantage
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60. Rentocycle is a company that rents bicycles. It provides “best-of-breed” rentals to executives at a high-end conference resort. The company is using a ________ strategy.
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60. differentiating product
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61. Which of the following principles of competitive advantage is related to PRODUCT implementations?
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61. – Create New product or service, enhance products or services, differentiate products or services. Ex. Hertz – provides info about the car’s location and driving instruction (Part of the Product)
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62. Which of the following principles of competitive advantage is related to PROCESS implementations?
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62. – Lock in customers and buyers, lock in suppliers, establish alliances, reduce costs, creating barriers to entry Ex. Hertz – car maintenance (not part of product).
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63. Huen Software, an application provider to the gaming industry, decided to increase its portfolio by developing 3-D graphics-supported games for the mobile gaming industry. By doing this, which competitive strategy is Huen Software implementing?
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63. Product implementations – enhance product?
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64. PowerCruise, a holiday cruise firm, recently offered its existing customers an extension of six months to their membership without any additional charges. By doing this, which competitive strategy is PowerCruise implementing?
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64. Process implementations – lock in customers
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65. An organization wants to achieve competitive advantage through process implementations. Which of the following actions would help them do that?
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65. – Lock in customers and buyers, lock in suppliers, establish alliances, reduce costs, creating barriers to entry
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66. Synapz, a manufacturer of office automation products, recently received a patent for an advanced therapeutic ergonomics technology. By doing this which principle of competitive strategy is Synapz following?
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66. Product implementations – create new product or service
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67. Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.
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67. Barriers to market entry – process implementations
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68. Organizations can lock in suppliers by making it difficult to switch to another organization or by ________.
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68. lock in suppliers – process implementations
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69. July Networks provides digital television services across the country. They have cutting-edge technology that provides a clearer resolution. Customers are required to pay an up-front fee to cover the first two years of the subscription. By doing this, which competitive strategy is July Networks implementing?
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69. Lock in customers and buyers – process implementations
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A large software manufacturer attempts to lock in customers by making it difficult for customers to change to another product. Identify the strategy used here.
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70. Lock in customers and buyers – process implementations

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