question

Chpt 1 - A(n) ___________ is a deliberate arrangement of people brought together to accomplish some specific purpose. A. team B. workgroup C. ad hoc committee D. organization E. department

answer

D. organization

question

Chpt 1 - A key characteristic of an organization is that it has ___________. A. a purpose B. an advisory board C. a mission statement and a vision statement D. stockholders E. customers

answer

A. a purpose

question

Chpt 1 - ________ are the people who direct the activities of others in an organization. A. Managers B. Officers C. Line workers D. Directors E. Subordinates

answer

A. Managers

question

Chpt 1 - A manager's job focuses on ___________. A. performing clerical duties B. maintaining records and generating reports C. supervising groups rather than individual employees D. helping others accomplish their work goals E. personal achievement

answer

D. helping others accomplish their work goals

question

Chpt 1 - Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a(n) ___________. A. consultant B. top manager C. first-line manager D. middle manager E. team member

answer

C. first-line manager

question

Chpt 1 - A ________________ is an example of a special type of first-line manager. A. team leader B. district manager C. business unit leader D. retail store manager E. department head

answer

A. team leader

question

Chpt 1 - Barbara oversees the work of four vice presidents of finance, human resources, engineering, and marketing. Barbara is a _______________. A. top manager B. team leader C. non-manager D. first-line manager E. middle manager

answer

A. top manager

question

Chpt 1 - ________ is the process of getting things done, effectively and efficiently, with and through other people. A. Productivity B. Work C. Management D. Leadership E. Organizing

answer

C. Management

question

Chpt 1 - Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of ______________. A. inefficiency B. ineffectiveness C. ineffableness D. ineptitude E. inefficacy

answer

A. inefficiency

question

Chpt 1 - Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was _________________. A. effective but not efficient B. efficient but not effective C. very quality conscious D. neither effective nor efficient E. efficient and effective

answer

B. efficient but not effective

question

Chpt 1 - Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid hourly, his labor cost per unit is also the highest in the department. We could say that Dave is ____________. A. effective but not efficient B. efficient but not effective C. at risk of losing his job D. neither efficient nor effective E. both efficient and effective

answer

A. effective but not efficient

question

Chpt 1 - Henri Fayol identified five functions all managers perform. There were ______________. A. organizing, leading, coordinating, monitoring, and correcting B. planning, organizing, commanding, coordinating, and controlling C. planning, organizing, directing, evaluating, and controlling D. planning, organizing, directing, coordinating, and controlling E. organizing, directing, coordinating, evaluating, and controlling

answer

B. planning, organizing, commanding, coordinating, and controlling

question

Chpt 1 - Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________. A. controlling B. organizing C. directing D. planning E. coordinating

answer

D. planning

question

Chpt 1 - Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function. A. organizing B. directing C. planning D. controlling E. coordinating

answer

D. controlling

question

Chpt 1 - ________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization. A. Robert E. House B. Henry Mintzberg C. Abraham Maslow D. Henri Fayol E. Frederick Herzberg

answer

B. Henry Mintzberg

question

Chpt 1 - George, CEO of Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their __________ skills. A. technical B. entrepreneurial C. interpersonal D. conceptual E. political

answer

D. conceptual

question

Chpt 1 - Hanna is a first-line manager of a production area. For her, technical skills would mean _________. A. understanding her industry and where her company fits in it B. being able to see the big picture C. maintaining positive relationships with her subordinates and coworkers D. specialized knowledge of the equipment and processes used in her area E. managing relationships

answer

D. specialized knowledge of the equipment and processes used in her area

question

Chpt 1 - Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his __________ skills. A. interpersonal B. conceptual C. political D. negotiator E. technical

answer

C. political

question

Chpt 1 - Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________. A. leading; planning B. supervising; organizing C. planning; supervising D. controlling; supervising E. supervising; planning

answer

C. planning; supervising

question

Chpt 1 - Jan does not intend to become a manager. It is still a good idea for her to study management because ___________. A. without studying management, Jan will never understand why some businesses prosper and others fail B. she may one day decide to launch her own business C. Jan may someday want to find a mentor and studying management will teach her what to look for D. as an employee she will still most likely report to a manager E. understanding how organizations are managed will help Jan find the best-fit employer

answer

D. as an employee she will still most likely report to a manager

question

Chpt 1 - As a consumer, it is important for you to study management because __________. A. by understanding how managers manage, employees can learn how to manipulate their bosses B. good management is expensive and increases the price of consumer goods C. you may become an investor in publicly-traded corporations D. business principles can be implemented in a domestic situation E. we expect to experience both efficiency and effectiveness when interacting with organizations

answer

E. we expect to experience both efficiency and effectiveness when interacting with organization

question

Chpt 1 - James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is _____________. A. consumer expectations B. sustainability C. social media D. innovation E. the workforce

answer

E. the workforce

question

Chpt 1 - Which of the following statements best explains why customers are important to managers? A. Focusing on customers is the responsibility of marketers. B. Only customers generate ideas for product improvements. C. Employees must be willing to do what's necessary to please the customer. D. Employee attitudes play no role in customer satisfaction. E. Without customers, most organizations would cease to exist.

answer

E. Without customers, most organizations would cease to exist.

question

Chpt 1 - Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is ____________. A. a social media page can help gauge interest in the company's products B. employees can post their achievements on the company's social media page C. the company can advertise its products on a social media page D. allowing employees to use social media is a good way to monitor their loyalty to the company E. social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees

answer

E. social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees

question

Chpt 1 - Kevin has been placed in charge of his firm's sustainability efforts. This means Kevin will likely ____________. A. be spending more time determining the economic costs of the company's activities B. have to address the stockholders at their annual meeting to explain why costs have increased C. have to develop a three-pronged mission statement for his firm D. have to interact with the EPA more frequently E. be factoring economic, environmental, and social aspects into how his firm pursues its business goals

answer

E. be factoring economic, environmental, and social aspects into how his firm pursues its business goals

question

Chpt 2 - One of the biggest mistakes managers make today is ___________. A. failing to listen to customers B. micromanaging C. failing to adapt to the changing world D. refusing to accept employee suggestions E. expecting the future to be like the past

answer

C. failing to adapt to the changing world

question

Chpt 2 - The term ___________ refers to factors, forces, situations, and events outside the organization that affect its performance. A. culture B. external environment C. globalization D. regulatory environment E. economics

answer

B. external environment

question

Chpt 2 - Characteristics such as age, race, and gender are a part of the ________________ component. A. political/legal B. technological C. sociocultural D. demographic E. psychographic

answer

D. demographic

question

Chpt 2 - Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the ___________ component. A. demographic B. political/legal C. sociocultural D. regulatory E. economic

answer

E. economic

question

Chpt 2 - Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable. Malinda's concern falls into the ______________ component. A. socio/cultural B. political/legal C. technological D. demographic E. global

answer

B. political/legal

question

Chpt 2 - Customers are pressuring Wood Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood Products, these issues fall into the ___________ component of the environment. A. demographic B. socio/cultural C. economic D. psychographic E. political/legal

answer

B. socio/cultural

question

Chpt 2 - Which of the following is an example of the sharing economy? A. Marvin rents his motor home in Florida to a vacationing couple. B. A brother and sister who have both lost their spouses decide to buy a home together and share the living space. C. An elderly couple orders one meal at an expensive restaurant and shares the meal. D. Parents buy one car for their two teenagers to share. E. A rental firm rents tools and equipment to consumers on a daily basis.

answer

A. Marvin rents his motor home in Florida to a vacationing couple.

question

Chpt 2 - The stock trading price of Valu-Big Corporation has declined; sales are down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the _________ view of management. A. reflective B. omnipotent C. accountable D. symbolic E. interactive

answer

B. omnipotent

question

Chpt 2 - Which one of the following statements indicates a symbolic view of management? A. Good managers can overcome external constraints by anticipating change and exploiting opportunities. B. Managers are directly responsible for a firm's success or failure. C. Despite internal and external constraints, managers must be held accountable for the firm's failures. D. If managers plan carefully and pay attention to external factors, the firm will be successful. E. A manager's role in the success of any firm is limited by both internal and external constraints.

answer

E. A manager's role in the success of any firm is limited by both internal and external constraints.

question

Chpt 2 - The baby boomers are an important generational cohort because ________________. A. there are so many of them B. they are the most generous generation ever in the history of the United States C. they won World War II and are considered the nation's greatest generation D. they are retiring in record numbers, leaving open positions for Gen Xers E. they are now the leaders of industry

answer

A. there are so many of them

question

Chpt 2 - One distinctive characteristic of Gen Z is ______________. A. their political attitudes tend to be more liberal than other generations B. they represent more than a third of the United States population C. their primary means of social interaction is online D. they see less reason to obtain a driver's license than other generations E. none have yet graduated from high school

answer

C. their primary means of social interaction is online

question

Chpt 2 - It is important for managers to monitor demographic trends because ___________. A. only the middle-aged generational cohort is a viable market B. large numbers of people at certain life stages can constrain decisions and actions taken by managers C. increases in the global population may cause economic distress for some companies D. as the ethnic mix of a country changes, education levels decline E. younger workers are less likely to be loyal to an employer

answer

B. large numbers of people at certain life stages can constrain decisions and actions taken by managers

question

Chpt 2 - One impact of the external environment is that _______________. A. managers don't have to worry about finding workers following a recession B. a recession in one country will have a minimal effect on the economies of other countries C. the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers D. monitoring changes in the external environment increases uncertainty E. any change in an external environmental element is sure to have a devastating effect on the decisions managers make

answer

C. the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers

question

Chpt 2 - One recent innovation in technology that makes processes more efficient is ______________. A. the use of text messages instead of emails B. moving labor-intensive operations to countries with lower labor costs C. the use of robotics in the conversion of inputs into outputs D. the use of barcodes to make tracking inventory more efficient E. the use of portable equipment instead of fixed-location machines

answer

C. the use of robotics in the conversion of inputs into outputs

question

Chpt 2 - Which one of the following would be considered a flexible work arrangement? A. A part-time worker in a small independent retailer works 28 hours per week, 16 of which are on Friday and Saturday. B. A production worker works first shift one week, second shift the next week, and third shift the following week. C. A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone. D. A piece-rate production worker leaves after meeting her daily quota. E. A teaching assistant works only during the academic year from August through May.

answer

C. A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.

question

Chpt 2 - Environmental uncertainty is determined by a combination of ___________ and ________________. A. simplicity; stability B. complexity; simplicity C. degree of change; complexity D. complexity; stability E. degree of stability; complexity

answer

C. degree of change; complexity

question

Chpt 2 - Uncertainty is a(n) _______________. A. threat to an organization's effectiveness B. opportunity to improve efficiency C. myth perpetuated by incompetent managers D. situation faced by all organizations for which there is no remedy E. excuse used by managers when their decisions are proven incorrect

answer

D. situation faced by all organizations for which there is no remedy

question

Chpt 2 - Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of ________________. A. increasing simplicity B. exploiting competitors' weaknesses C. reducing complexity D. managing stakeholder relationships E. manipulation of the environment

answer

D. managing stakeholder relationships

question

Chpt 2 - At STU Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every year, the team with the highest productivity receives a bonus and a jacket for each member. In these ways, the corporate culture is perpetuated through ___________. A. corporate rituals B. language C. artifacts D. organizational stories E. material symbols

answer

A. corporate rituals

question

Chpt 2 - Nan is a data entry person in a medical billing office. Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of Jan's firm is _____________. A. high in innovation and risk taking B. high in attention to detail C. high in stability D. high in people orientation E. high in outcome orientation

answer

B. high in attention to detail

question

Chpt 2 - During his orientation, Ned heard the story of how Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other stories, ____________. A. Ned learned his job description does not limit his responsibilities B. the company illustrates its work standards to new employees C. Ned understood the company's mission and vision D. Ned learned the corporate officers are just regular guys E. Ned learned about the corporate culture

answer

E. Ned learned about the corporate culture

question

Chpt 2 - Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so pervasive, it eventually brought the company down. We can say Exxon's culture was _____________. A. moderate because there were many employees who did exactly what they were told B. strong because the majority of employees behaved unethically despite knowing it was wrong C. strong because according to the accounting records, sales did increase each month D. weak because there were some employees who refused to engage in unethical activities E. weak because it was unethical

answer

B. strong because the majority of employees behaved unethically despite knowing it was wrong

question

Chpt 2 - The founder of ABC Corp., who had only an eighth grade education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the company's tuition assistance program, she told him there was no tuition assistance available. This situation exemplifies the statement that _____________. A. the founder is out of touch with reality B. weak cultures still have a strong impact on employee behavior C. a company's culture affects the decisions managers make D. not all learning comes from books E. experience is the best teacher

answer

C. a company's culture affects the decisions managers make

question

Chpt 2 - At KLM Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is ______________. A. moderate B. overbearing C. democratic D. strong E. weak

answer

D. strong

question

Chpt 2 - John makes sure his employees follow good housekeeping practices to eliminate safety hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions manual; Zach does not. In this instance, we can say the culture is ___________. A. strong B. weak C. absent D. laissez-faire E. moderate

answer

B. weak

Exam 1 – Chapters 1 & 2 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards