Essentials of Business Communication Chapter 11 – Flashcards
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agenda
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A listing of topics to be discussed during a meeting
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business etiquette
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Set of guidelines pertaining to proper business attire, dining manners, and other aspects of professional presentation in the workplace
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civility
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Behavior that is considered respectful and considerate of others
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collaborate
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To work together cooperatively to achieve a goal
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conflict
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A normal part of every workplace that occurs when people feel unheard or misunderstood
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constructive criticism
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Feedback and evaluation that attempts to help a person improve
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criticism
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A serious examination or judgment of something
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emphasis
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The way that words are stressed when speaking, which can change the meaning you are expressing
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ethics
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Rules and guidelines regarding right and wrong behavior
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ground rules
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A set of rules for all participants to follow during a meeting, such as arriving on time, communicating openly, being supportive, listening carefully, participating fully, confronting conflict frankly, turning off cell phones, and following the agenda
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hard skills
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Technical knowledge in a specific field
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integrity
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Strong adherence to a set of moral values
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meetings
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Consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems
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parking lot list
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A list made during a meeting of important but divergent issues that should be discussed at a later time
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parliamentary procedure
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Robert's Rules of Order; used as ground rules by more formal groups during meetings
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pitch
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Refers to the sound vibration frequency; that is, it indicates the highness or lowness of a sound
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polish
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A high degree of refinement and ability to demonstrate professional nonverbal techniques and etiquette
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professionalism
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Refers to desirable workplace behaviors that help employees get along with others and deliver positive results to enhance profits and boost a company's image; also related to business etiquette, ethical conduct, social intelligence, and soft skills
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pronunciation
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Involves saying words correctly and clearly with the accepted sounds and accented syllables
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rate
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Refers to the pace of your speech
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shared leadership
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When a team has no formal leader, instead rotating leadership to those with the appropriate expertise as the team evolves and moves from one phase to another
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social intelligence
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The ability to get along with others and to get them to cooperate with you
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soft skills
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A cluster of personal qualities, habits, attitudes, communication skills, and social graces
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team
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A group of individuals who share a common purpose; examples include work teams, project teams, customer support teams, supplier teams, design teams, planning teams, functional teams, and cross-functional teams
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virtual teams
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Groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology
