question

According to Kirkpatrick's framework for categorizing training outcomes, _____ outcomes are level 1 criteria that are often called class or instructor evaluations.

answer

reaction

question

If a manager believes that a training program is valuable and hence provides higher ratings of job performance to those trainees who attended the training program, then the training outcomes will lack relevance due to _____.

answer

contamination

question

Which of the following is a threat to internal validity?

answer

Training group differs from comparison group on individual differences that influence outcomes.

question

Return On Investment (ROI) analysis is best suited for training programs that are:

answer

Focused on an operational issue.

question

The first step of the evaluation process is ______.

answer

Needs analyses

question

Appropriate training outcomes need to be discriminative which implies that:

answer

trainees' performance on the outcome should actually reflect true differences in performance.

question

_____ is a time period in which participants no longer receive training intervention.

answer

Reversal

question

Which of the following statements is true of random assignment?

answer

It assigns employees to a training program without considering their individual differences.

question

The _____ training outcome is collected to determine whether trainees are using training content back on the job.

answer

results

question

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

answer

Training evaluation

question

Typically, _____ are used to assess cognitive outcomes.

answer

pencil and paper tests

question

TorF. The Solomon four-group design combines the pretest/post-test comparison group and the post-test-only control group design

answer

True

question

TorF. Reaction and cognitive outcomes do not help determine how much trainees actually use training content in their jobs.

answer

True

question

Which of the following statements is true of Solomon four-group evaluation design?

answer

It combines both pretest/post-test comparison group and post-test-only control group design.

question

Which of the following statements best differentiates formative evaluation from summative evaluation?

answer

Formative evaluation mainly involves collecting quantitative data, whereas summative evaluation involves collecting qualitative data.

question

Which of the following statements is true of human capital?

answer

Motivation to deliver high-quality products and services is a part of human capital.

question

_________ refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

answer

Virtual teams

question

Uniqueness refers to:

answer

the extent to which employees are rare and specialized and not highly available in the labor market.

question

Which of the following is true about a learning organization?

answer

In a learning organization, employees learn from failure and from successes

question

Which of the following is true of the corporate university model?

answer

The client group includes stakeholders outside the company.

question

TorF. Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do.

answer

False

question

TorF. In a learning organization, improvements in product or service quality stop when formal training is completed.

answer

False

question

TorF. When training is provided by consulting firms and government organizations, it is said to be outsourced.

answer

True

question

TorF. Training design processes should be rigid and not flexible.

answer

False

question

TorF. Training and development courses are found in psychology departments at colleges and universities.

answer

True

question

In which of the following instances is training required for employees?

answer

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

question

The difference between job analysis and competency models is that:

answer

competency models describe employees' skills, knowledge, abilities and personal characteristics that are common across jobs, whereas job analysis describes what is different across jobs.

question

In the process of developing a competency model, the job or position to be analyzed is identified after:

answer

the business strategy and goals are identified.

question

The first step in task analysis is to:

answer

select the job or jobs to be analyzed.

question

_________ refers to the process of a company using information about other companies' training practices.

answer

Benchmarking

question

TorF. The importance of cognitive ability for job success increases with job complexity.

answer

True

question

TorF. Work-group norms may encourage employees not to meet performance standards.

answer

True

question

TorF. Employees' lack of awareness of performance standards is a problem that training can "fix."

answer

False

question

TorF. Pressure points such as changes in customer preferences or employees' lack of basic skills do not necessarily mean that training is the right solution.

answer

True

question

TorF. Subject-matter experts (SMEs) must have an understanding of the company's language, tools, and products.

answer

True

question

Kenneth, an operations manager has been assigned to train a group of older employees in the logistics department. He has to train them to use the new computer software which was installed recently. He does so by reminding them that they were quick in learning to use the previous software. Kenneth is typically trying to _____.

answer

increase the employees' self-efficacy

question

Which of the following statements is true of traditionalists?

answer

They value direct presentation of information that is organized logically.

question

Curricula differ from courses in that curricula:

answer

include less measurable learning objectives.

question

According to the _____, transfer will be maximized to the degree that the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment.

answer

theory of identical elements

question

In the learning processes, semantic encoding typically involves:

answer

providing learning guidance to the learners

question

TorF. Learning will occur if employees practice only by talking about what they are expected to do.

answer

False

question

TorF. Giving trainees frequent breaks so that they can leave the room and return ready to start learning again is a good practice in training.

answer

True

question

TorF. Closed skills include prescribed behaviors that are highly influenced by managers, peers, and the work environment

answer

False

question

TorF. Most educational theories have been developed exclusively to educate children and youths.

answer

True

question

TorF. The working storage and semantic encoding processes of learning both relate to short-term memory.

answer

True

question

Which of the following requires least participation from trainees?

answer

audio-visual instruction

question

What is a case study?

answer

a description about how employees or an organization dealt with a difficult situation.

question

According to the intelligent tutoring system (ITS), the trainee model:

answer

provides information about students' knowledge.

question

Six Sigma and Kaizen, black belt training programs, involve principles of:

answer

action learning

question

Development of effective self-directed learning typically begins with:

answer

conducting a job analysis to identify the tasks that must be covered.

question

TorF. Online learning courses should be designed for the available bandwidth on the company's system.

answer

True

question

TorF. Traditionally, trainees played a passive role in learning.

answer

True

question

TorF. No single training method is inherently superior to other methods.

answer

True

question

TorF. The competencies that are developed through social learning are typically not necessary for successful performance of one's job.

answer

True

question

TorF. A potential disadvantage of a panel is that trainees who are relatively naive about a topic may have difficulty understanding the important points.

answer

True

question

An employee's protean career:

answer

is based on the feeling of pride that comes from achieving life goals.

question

Employee development need or goal of job rotation is to:

answer

learn about another function, division, or product in the same organization.

question

In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and knowledge and where they fit into the company's plans.

answer

reality check

question

In the nine-box grid, high-potential and high performing employees who should be developed for leadership positions in the company are termed as _____.

answer

star performers

question

Which of the following is characteristic of successful formal mentoring programs?

answer

The mentor and protégé pursue the relationship beyond the formal period.

question

TorF. Companies rely on in-house programs because they can be easily evaluated using company metrics.

answer

True

question

TorF. In 360-degree feedback systems, employees' behaviors are evaluated only by themselves.

answer

False

question

TorF. Development involves learning that is not necessarily related to the employee's current job

answer

True

question

TorF. Mentoring cannot occur between mentors and protégés from different organizations.

answer

False

question

TorF. Discussing performance and development in the same meeting is difficult because they have different objectives.

answer

True

question

Kirkpatrick's framework for categorizing training outcome levels:

answer

1 reaction, 2 learning, 3 behavior, 4 results

question

_____ refers to employees changing jobs, usually between companies, every two to three years.

answer

Job hopping

question

The establishment stage of an employee's career involves:

answer

finding employment, achieving more responsibility, and financial success

question

The _____ refers to a barrier to advancement to higher-level jobs in the company that adversely affects women and minorities. The most appropriate view of a career is that it is a ______

answer

glass ceiling

question

The Cedian government's employment agency and the steel industry's trade groups work along with the local colleges and universities to help match the skills of employees that local employers require. This arrangement is typically known as _____.

answer

sector partnership

question

Which of the following is considered as discrimination based on disability?

answer

Excluding a person with a disability from training in relation to a function that may be performed in the job but does not have to be performed by all persons.

question

TorF. Federal laws require companies in the gaming industry, such as casinos, to train employees to report suspicious activity.

answer

True

question

TorF. Delayed retirement is disappointing for companies, particularly those in knowledge-based industries.

answer

False

question

TorF. Career recycling is limited to older employees who are nearing retirement.

answer

False

question

TorF. The individual contributor career path is used to satisfy poor performers who have no managerial potential.

answer

False

question

TorF. It is important for companies to place more emphasis on developing employees' technical skills than on preparing them to work within other cultures.

answer

False

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