English for me – Flashcards
Flashcard maker : Tyree Bender
clearly
Everything that can be said can be said clearly
to be afraid -ing
not being afraid of making mistakes
awerness
an awereness of body language
important
What other factors are important for communication?
think of
What forms of written and spoken communication can you think of?
to tell the truth
Can you think of situations when it might be better not to tell the truth?
to put sth. in a nutshell
They sent us a very long reply with all the details. But to put in a nutshell, that’s it, we’ve won the contract!
to be on the same wavelength
Fortunately Sue and I are on the same wavelength, so we hardly ever disagree about anything.
to make a head or tail of sth.
This is a very badly written report. I just can’t make a head or tail of it.
to put somebody in the picture
I know you coudn’t attend the meeting, so here’s a summary of the main points to put you in the picture.
to come straight to the point
Let me come straight to the point: I think your performance is totally unsatisfatory.
to get one’s wires crossed
I meant six in the morning not in the evening. It seems that we got our wires crossed.
to attend
I couldn’t attend the meeting
to air your views =
to express your opinions about sth in public
to express your opinions about sth in public
Every week in our department there’s a meeting where the administrative staff can air their vies and discuss problems.
to be at a loss for words =
unable to say anything because something surprising or totally unexpected has happened
unable to say anything because something surprising or totally unexpected has happened
When shewas told she’d been nominated Businesswoman of the Year, she was at loss for words.
to drop a hint =
to make suggestion in an indirect way
to make suggestion in an indirect way
We can’t be sure, but management dropped a hint that there might be redundancies.
to keep somebody up to date
E-mail me every day to keep me up to date with the latest developments, will you?
to respond to the audience
Dispite his great sense of humour, he often finds it difficult to respond to his audience.
to follow sb.
Although he generally communicates his ideas clearly, I often find it hard to follow him.
to grasp
They didn’t seem to grasp what I was on about.
to drift away
I managed to follow their conversation although my attention had drifted away.
to add something relevant
Even though he had nothing relevant to add, he interrupted the speaker.
to lose my confidence
In spite of their criticism, I didn’ lose my confidence.
to be assertive
I was unable to express my disagreement although I am generally assertive.
to admit
Although I knew I was wrong, I refused to admit it.
despite the fact that …
Despite the fact that I knew I was wrong, I refused to admit it.
in spite of my tiredness
I remaind alert throughout the meeting in spite of my tiredness
to develop a special way of V-ing
the most effective presenters have all developed their own special way of captivating their audience
to be aware that …
They try to find out how much their listeners already know about the topic and their attitude for it
to track and monitor jobs
with up to 60 documents per cargo, it was a logistical nightmare to track and monitor jobs
to face sth.
to face language and geographical difficulties as well as a huge amount of paperwork
to waste time V-ing
We don’t waste time duplicating the same information
to recommend V-ing
He recommends checking e-mail only three times a day, allocating a set period of time to deal with it.
can’t be beaten
Face to face communication can’t be beaten
to bombard
to bombard people with information
overload
Information overload also means people stop listening
to get through
But there may be a deeper reason why a message fails to get through
error of judgement
Everyone thinks a failure to communicate is just an individual’s error of judgement,
to develop common loyalties
The problem is that employees develop common loyalties that are far stronger than the neeed to share information.
to feel threatened
The government was trying to save money and both groups felt threatened
to be identified with
The individuals were highly identified with their own organisation and unwilling to communicate with the other department
to be unwilling to
The individuals were highly identified with their own organisation and unwilling to communicate with the other department
to be particularly at risk
A company is particularly at risk when cost-cutting is in the air.
to solve a problem
How can these problems be solved?
to apply
Which words below apply to good communicators?
to focuse
the study will focus on a number of areas in Wales.
grateful
I’m very grateful to you for all your help.
I would be grateful if you could confirm my booking as soon as possible
I would be grateful if you could confirm my booking as soon as possible
to confirm
Mr. Baker’s assistant telephoned to confirm his appointment with the chairman.
appointment
She made an appointment with my receptionist.
to provide
These clubs provide a much appreciated service for this area.
provide someone with
Could you please provide me with your rates per night including breakfast
Could you please provide me with the address of a suitable hotel in the area of ….?
We were provided with a map of the area.
Could you please provide me with the address of a suitable hotel in the area of ….?
We were provided with a map of the area.
to require
Three patients required operations
Please indicate how many tickets you require.
It would have required much research to produce a comprehensive list.
The minimum car insurance required by law.
Please indicate how many tickets you require.
It would have required much research to produce a comprehensive list.
The minimum car insurance required by law.
to give information
When speaking, effective communicators are good at giving information
to expect
Customers today expect timely, efficient and high quality service
to pose
this often poses a problem for service orga- nizations
to lack
as they lack the transparency and IT support to actively control the quality of service they provide
to achieve
Efficient and extensive service management can only be achieved when technical and IT departments work together
to secure
to secure the quality of service level agreed upon with the customer.
to reconstruct
to reconstruct the quality of service level agreed upon with the customer.
malfunction
in the case of a malfunction
need to be defined
Moreover, service and business processes also need to be defined or adjusted.
