question

Contingency planning seeks to identify how a company will respond to change

answer

true

question

changes in technology will result in a decrease in the amount of info that managers will use to make decisions

answer

false

question

long-term goals are derived directly from a firms mission statement

answer

true

question

Corporate culture is largely a result of state and local laws and regulations

answer

false

question

strategy has a wider scope than planning

answer

true

question

Which business constituents analyze their competitive environments and plan, organize, direct, and control the operations of their organizations? A)managers B)agents C)stockholders D)regulators E)customers

answer

A)managers

question

What identifies performance targets used by organizations and their managers to measure success or failure at every level? A)Goals B)tactics C) Promotions D)mission statements E)strategies

answer

A)Goals

question

Which element of an organization is defined by shared experiences, stories, beliefs, and norms? A)its mission statement B) Its corporate culture C) its product philosophy D)its human resources E) its organizational structure

answer

B) Its corporate culture

question

Comparing actual performance against standards is an example of which function of the management process? A) leading B) planning C) organizing D) strategizing E) Controlling

answer

E) Controlling

question

Steve motivates employees by rewarding them with additional vacation when standards are achieved. This is an example of which function in the management process? A) planning B) leading C) marketing D) organizing E) strategizing

answer

B) leading

question

Which type of business constituent has titles such as President and CEO? A) middle managers B) power brokers C) top managers D) first-line managers E) stockholders

answer

C) top managers

question

Titles such as plant manager, operations manager, and division manager designate which level of management? A) supervisors B) first-line managers C) technology managers D) middle managers E) top managers

answer

D) middle managers

question

Which of the following are responsible for production and quality control? A) human resources managers B) operations managers C) information managers D) marketing managers E) first-line managers

answer

B) operations managers

question

Organization charts are graphical representations of employee salary information

answer

false

question

Departmentalization refers to the process of grouping jobs into logical units

answer

true

question

As organizations grow and become larger, jobs tend to become less specialized

answer

false

question

Firms with production, marketing, human resource, and finance departments have a process form of organization

answer

false

question

Flat organizational structures are usually associated with centralized decision making

answer

false

question

Coordination across functional departments becomes more complicated in smaller firms than in larger firms

answer

false

question

Which of the following clarifies structure and shows employees where they fit into a firm's operations? A) departmentalization B) job descriptions C) mission statement D) organization charts E) delegation

answer

D) organization charts

question

Which term covers grouping jobs into logical units? A) accountability B) authorization C) specialization D) departmentalization E) process management

answer

D) departmentalization

question

What is the main organizational characteristic of decentralized firms? A) multi-layered B) flat C) full D) diverse E) matrix

answer

B) flat

question

Which term describes creating and maintaining the innovation and flexibility of a small business environment within the confines of a large, bureaucratic structure? A) product innovation B) process organizing C) intrapreneuring D) extrapolating E) basic structuring

answer

C) intrapreneuring

question

At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. What does this example demonstrate? A) innovation B) functionalization C) responsibility D) specialization E) departmentalization

answer

D) specialization

question

What is dividing a store into a men's department, a women's department, and a luggage department an example of? A) process departmentalization B) international departmentalization C) customer departmentalization D) product departmentalization E) geographic departmentalization

answer

C) customer departmentalization

question

In what type of organization do most lower-level decisions need to be approved by upper management before they can be implemented? A) centralized B) learning C) line D) staff E) decentralized

answer

A) centralized

question

In tall organizations, which feature describes the span of control? A) short B) narrow C) wide D) vertical E) tall

answer

B) narrow

question

A firm's capacity depends on both how many people it employs and the number and size of its facilities

answer

true

question

Each stage in the supply chain adds value for the final customer

answer

true

question

Services are more tangible, more customized, and more storable than most products

answer

false

question

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse

answer

false

question

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization

answer

true

question

For manufacturing firms, typical materials costs make up 50 to 75 percent of total product costs.

answer

true

question

Which term refers to all the activities involved in making products goods and services for customers? A) processes B) planning C) performance D) scheduling E) operations

answer

E) operations

question

Which of the following is the ability of a product to satisfy a human want or need? A) content B) satisfaction C) relative advantage D) utility E) capacity

answer

D) utility

question

Which of the following is the amount of a product that a company can produce under normal working conditions? A) output B) performance C) capacity D) efficiency E) burden

answer

C) capacity

question

Which term refers to how well a product does what it is supposed to do? A) consistency B) reliability C) quality control D) performance E) capacity

answer

D) performance

question

The sameness of product quality from unit to unit is referred to by which term? A) utility B) consistency C) performance D) reliability E) quality control

answer

B) consistency

question

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes? A) lean system B) flexible system C) production system D) managed system E) quality system

answer

A) lean system

question

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods? A) materials handling B) quality control C) distribution control D) inventory control E) wholesaling

answer

D) inventory control

question

Which of the following would be considered a low-contact service? A) electric power B) surgery C) piano lesson D) haircut E) massage

answer

A) electric power

question

Save-A-Lot grocery stores use which type of strategy for attracting customers? A) dependability B) consistency C) quality D) flexibility E) low-cost

answer

E) low-cost

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