Dynamics test 2 – Flashcards

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intervention means
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planned actions or events
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which of the following is not a typr of OD intervention outlined in this text?
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financial
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what aspects of an organization do OD interventions seek to change
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specific process features
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when designing od interventions, the term human resources issues refers to
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the personnel practices
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human resources management practitioners mainly focus on
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people
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which of the following best describes technostructural intervertions
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changing job design
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key questions to ask when deciding the appropriate intervention method are
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all of the above
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t or f relevant interventions do not need acceptance or ownership from organization memebers
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false
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t or f quality of work life encompasses more than just the work environment
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true
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t or f work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback results
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true
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t or f the key intervention implementation issue underlying all od interventions is the need to tailor them to fit the organization
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true
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t or f the need to tailor interventions suggests that applications of the same intervention are often identical
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false
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t or f organization learning is a strategic intervention for transforming organizations
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true
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the extent to which members of a society value and accept status differences refers to
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power distance
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which economic and cultural context tends to be most difficult for traditional od processes
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industrializing/ high power distance
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od interventions in organizations implementing a global strategic orientation will most likely focus on
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efficiency
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t or f global social change organizations tend to be dominated by a strong set of normative values and beliefs
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true
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which of the following is not one of the five activities of change management
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diagnosis
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people resist change because
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all of the above
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which of the following is not considered a strategy for dealing with resistance to change
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avoid conflict
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the vision process involves
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all of the above
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which of the following is a source of power
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all of the above
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which power strategy is most closely aligned with OD traditional humanistic values
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playing it straight
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activity planning involvess
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making a road map of key activities
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activity planning and commitment planning are key activities in
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managing a transition
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to sustain momentum a change agent must
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all of the above
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research supports that leaders accelerate transitions with which of the following practices
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all of the above
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t or f individual motivation and commitment are relatively unimportant when managing change
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false
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t or f understanding how people experience change requires the change agent to have great capacity for empathy and support
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true
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t or f a vision is driven by people's values and preferences
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true
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t or f politics has no place in a change process
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false
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t or f od consultants can use power constructively in organizations
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true
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evaluation is od provides information to
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assess the long term
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understanding how an intervention is progressing is an example of ______ feedback
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implementation
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when should you identify the measurement variables to be used for evaluation and feedback
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diagnosis stage
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which data collection method accurately measures all the variables important to od
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none of the above
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in assessing the internal validity of an intervention we
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try to determine
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which is not an intervention characteristic that affects institutionalization
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worker satisfaction
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as institutionalization follows a developmental order, which indicator represents the highest degree of institutionalization
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values consensus
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t or f typically od interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about about organizations
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false
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t or f assessment intended to discover intervention outcomes is called implementation feedback
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false
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t or f evaluating od interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line
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false
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t or f reliability refers to whether a particular measure actually measures what it is supposed to measure
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false
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t or f standardized surveys are reliable, valid, and provide accurate information on specific situations occurring in organizations
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false
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t or f external validity is irrelevant without internal validity
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true
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t or f socialization is the most important institutionalization process
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false
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t or f job enrichment calls for adding discretion, variety, and meaningful feedback to people's jobs
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true
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t or f in most cases the chosen intervention provides only general guidelines for organizational change
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true
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group communications, roles and functions and group norms are the focus
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process consultation
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group process interventions help groups
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all of the above
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which is not a process consultation intervention
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group norms
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the results of team building can be classified into three main areas, which of the following is not one of these areas
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only on individual
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which of the following are team building interventions
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all of the above
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_______ refers to the creation of a relationship that permits the client to process events that occur in his/her environment in order to improve the situation
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human resource management
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the most common focus of team building activities is behavior related to
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task performance
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t or f process consultants offer expert help in the form of solutions to probelms
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false
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t or f it is difficult to isolate the impact of process consultations from other interventions
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true
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t or f team building involves helping work groups improve the way they accomplish tasks as well as improving interpersonal and problem solving skills
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true
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t or f the issue of who should lead a team building session is partially a function of the capabilities of the manager
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true
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t or f the evidence for the positive effects of team building is clear and consistent
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false
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t or f the basic difference between process consultation and third party interventions is that the latter focuses on interpersonal dysfunctions in social relationships
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true
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t or f the research on team building's effectiveness is inconsistent
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true
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t or f team building can help groups deal with productivity and motivation issues within the group
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true
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t or f the episodic model of conflict identifies strategies for conflict resolution that are focused on avoiding situations that introduce conflict and emphasizing accommodation
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false
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t or f an issue with performance measurement is that most research is based on hard facts rather than considering people's perceptions
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false
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system wide process interventions include which of the following
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all of the above
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which of the following should be avoided in a confrontation meeting
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superiors and subordinates
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successful large group interventions require
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all of the above
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from the choices below which best describes the focus of a confrontation meeting
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a place to mobilize
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which of the following best describes how a microcosm group intervention succeeds
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parallel processes
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identify the core mission of an organization and assessing the organization's responses to environmental expectations are two important aspects of what type of large group intervention
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open systems
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open space methods for large group interventions are not characterized by
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a formal agenda
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which of the following is not a dilemma associated with large group interventions that help determine the best method to use in conducting the large group intervention
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self organizing delimma
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what kind of group uses members from several other groups to help organization wide problems
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microcosm
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open systems methods for the large group meeting begin with
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diagnosis
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t or f the confrontation meeting intervention is a promising approach for mobilizing organization problem solving, particularly during highly effective organization performance
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false
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t or f microcosm groups are small, representative groups who can solve problems in the group and recommend action to address the problem in the larger system
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true
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t or f intergroup relations interventions are necessary whenever there is conflict between two or more groups
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false
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t or f when the interdependence between conflicting groups is low and predictable, behavioral interventions work best
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true
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t or f open space methods for large group interventions are highly structured processes
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false
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t or f behavioral interventions help groups change their attitudes about one another
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false
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t or f the activity appreciating the past is a characteristic of the open space method for a large group meeting
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false
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