Question 1

intervention means

Accepted Answer

planned actions or events

Question 2

which of the following is not a typr of OD intervention outlined in this text?

Accepted Answer

financial

Question 3

what aspects of an organization do OD interventions seek to change

Accepted Answer

specific process features

Question 4

when designing od interventions, the term human resources issues refers to

Accepted Answer

the personnel practices

Question 5

human resources management practitioners mainly focus on

Accepted Answer

people

Question 6

which of the following best describes technostructural intervertions

Accepted Answer

changing job design

Question 7

key questions to ask when deciding the appropriate intervention method are

Accepted Answer

all of the above

Question 8

t or f relevant interventions do not need acceptance or ownership from organization memebers

Accepted Answer

false

Question 9

t or f quality of work life encompasses more than just the work environment

Accepted Answer

true

Question 10

t or f work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback results

Accepted Answer

true

Question 11

t or f the key intervention implementation issue underlying all od interventions is the need to tailor them to fit the organization

Accepted Answer

true

Question 12

t or f the need to tailor interventions suggests that applications of the same intervention are often identical

Accepted Answer

false

Question 13

t or f organization learning is a strategic intervention for transforming organizations

Accepted Answer

true

Question 14

the extent to which members of a society value and accept status differences refers to

Accepted Answer

power distance

Question 15

which economic and cultural context tends to be most difficult for traditional od processes

Accepted Answer

industrializing/ high power distance

Question 16

od interventions in organizations implementing a global strategic orientation will most likely focus on

Accepted Answer

efficiency

Question 17

t or f global social change organizations tend to be dominated by a strong set of normative values and beliefs

Accepted Answer

true

Question 18

which of the following is not one of the five activities of change management

Accepted Answer

diagnosis

Question 19

people resist change because

Accepted Answer

all of the above

Question 20

which of the following is not considered a strategy for dealing with resistance to change

Accepted Answer

avoid conflict

Question 21

the vision process involves

Accepted Answer

all of the above

Question 22

which of the following is a source of power

Accepted Answer

all of the above

Question 23

which power strategy is most closely aligned with OD traditional humanistic values

Accepted Answer

playing it straight

Question 24

activity planning involvess

Accepted Answer

making a road map of key activities

Question 25

activity planning and commitment planning are key activities in

Accepted Answer

managing a transition

Question 26

to sustain momentum a change agent must

Accepted Answer

all of the above

Question 27

research supports that leaders accelerate transitions with which of the following practices

Accepted Answer

all of the above

Question 28

t or f individual motivation and commitment are relatively unimportant when managing change

Accepted Answer

false

Question 29

t or f understanding how people experience change requires the change agent to have great capacity for empathy and support

Accepted Answer

true

Question 30

t or f a vision is driven by people\'s values and preferences

Accepted Answer

true

Question 31

t or f politics has no place in a change process

Accepted Answer

false

Question 32

t or f od consultants can use power constructively in organizations

Accepted Answer

true

Question 33

evaluation is od provides information to

Accepted Answer

assess the long term

Question 34

understanding how an intervention is progressing is an example of ______ feedback

Accepted Answer

implementation

Question 35

when should you identify the measurement variables to be used for evaluation and feedback

Accepted Answer

diagnosis stage

Question 36

which data collection method accurately measures all the variables important to od

Accepted Answer

none of the above

Question 37

in assessing the internal validity of an intervention we

Accepted Answer

try to determine

Question 38

which is not an intervention characteristic that affects institutionalization

Accepted Answer

worker satisfaction

Question 39

as institutionalization follows a developmental order, which indicator represents the highest degree of institutionalization

Accepted Answer

values consensus

Question 40

t or f typically od interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about about organizations

Accepted Answer

false

Question 41

t or f assessment intended to discover intervention outcomes is called implementation feedback

Accepted Answer

false

Question 42

t or f evaluating od interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line

Accepted Answer

false

Question 43

t or f reliability refers to whether a particular measure actually measures what it is supposed to measure

Accepted Answer

false

Question 44

t or f standardized surveys are reliable, valid, and provide accurate information on specific situations occurring in organizations

Accepted Answer

false

Question 45

t or f external validity is irrelevant without internal validity

Accepted Answer

true

Question 46

t or f socialization is the most important institutionalization process

Accepted Answer

false

Question 47

t or f job enrichment calls for adding discretion, variety, and meaningful feedback to people\'s jobs

Accepted Answer

true

Question 48

t or f in most cases the chosen intervention provides only general guidelines for organizational change

Accepted Answer

true

Question 49

group communications, roles and functions and group norms are the focus

Accepted Answer

process consultation

Question 50

group process interventions help groups

Accepted Answer

all of the above

Question 51

which is not a process consultation intervention

Accepted Answer

group norms

Question 52

the results of team building can be classified into three main areas, which of the following is not one of these areas

Accepted Answer

only on individual

Question 53

which of the following are team building interventions

Accepted Answer

all of the above

Question 54

_______ refers to the creation of a relationship that permits the client to process events that occur in his/her environment in order to improve the situation

Accepted Answer

human resource management

Question 55

the most common focus of team building activities is behavior related to

Accepted Answer

task performance

Question 56

t or f process consultants offer expert help in the form of solutions to probelms

Accepted Answer

false

Question 57

t or f it is difficult to isolate the impact of process consultations from other interventions

Accepted Answer

true

Question 58

t or f team building involves helping work groups improve the way they accomplish tasks as well as improving interpersonal and problem solving skills

Accepted Answer

true

Question 59

t or f the issue of who should lead a team building session is partially a function of the capabilities of the manager

Accepted Answer

true

Question 60

t or f the evidence for the positive effects of team building is clear and consistent

Accepted Answer

false

Question 61

t or f the basic difference between process consultation and third party interventions is that the latter focuses on interpersonal dysfunctions in social relationships

Accepted Answer

true

Question 62

t or f the research on team building\'s effectiveness is inconsistent

Accepted Answer

true

Question 63

t or f team building can help groups deal with productivity and motivation issues within the group

Accepted Answer

true

Question 64

t or f the episodic model of conflict identifies strategies for conflict resolution that are focused on avoiding situations that introduce conflict and emphasizing accommodation

Accepted Answer

false

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