Draft Essay of MIS case MUSCO Food

customer Whole input process-order generated-warehouse preparation Warehouse prepare the minute of e-order input Price changes and promotions were not communicated in time Pricing changes and promotion published Customer receivable was checked and generated by accounting apartment- passed to salesman Customer accounts receivable balance checked Inventory was adjusted after each error thus inventory availability was not known in real time Inventory ability checked real-time online 2. How is customer service improved? Business professionals use their mobile devices to fulfill business needs that keep their companies running at optimal levels of productivity, performance and profitability. (Transportation) After the smart phone system was applied into MUSIC Corporation, customer service is improved instantly and significantly. With the smart phone system, Order is taken and expressed within a minute, electronic invoice is generated directly from the system and shown to the customers.

With the accurate data transferred by system, both sales person and deliver man made fewer mistakes.

Therefore customers had less complaint and felt more satisfaction. With much less order corrections, order-prepare-deliver procedure were reduced from 3 days to 1 or 2 days. Shorter delivery period and less time maintaining saved customers' time. Real-time inventory and promotion information could be directly found by customers so that they could make better decision of purchase, result in an added value. Order-enter customer service representatives were retrained to help customers.

With the help of those representatives, customer would find it easier and more reliable to make the order. Ewe system?

Integrating information systems is necessary so that data can flow seamlessly among departments and business partners. Automated data flows are essential to productivity improvements. (Turban/Opinion) First of all, there are several basic functional information

systems that support activities within a company, such as accounting, marketing, finance, human resources management and operation and information systems. In this specific example, MOLOCH Food Corp..

Faces a mass data entry, low quality data and delivery processing problem. In order to solve the problem, MUSIC introduces Tree smart phone system as a part of T AS (Transaction processing system) into their business.

As a result of the new software implementation, primary activities such as sales were improved, rush order expenses are avoided, and efficiency is increased. But we think this smart phone system as part of T AS should not be only integrated with sales system. TIPS monitors, collects, stores, processes, and disseminates information for all core routine business transactions. Once orders from customers finished, information low from customer to MOSCOW via Tree smart phone system was processed and stored in their TIPS system, meantime distributed to integrated functional systems.

Thus Tree smart phone system used in MOSCOW enables both customer and enterprise the real-time procession, improved data quality.

Since transaction processing exists in all functional areas and contributes a lot in racking sales, inventory levels, orders, and providing customer support, Tree system should be integrated with key functional systems such as accounting/finance and human resources systems as well. Explanations for Tree as part of TIPS system integrated in each functional system are as followings: This missing integration is of essence for many different reasons. It can also help Music Food Corp. find new creditors and investors. If human resources management is better integrated then better records of sales can be kept thusly helping Music Food Corp. keep better track of their workers.