CU 1010 Chapter 5: Employing Interdependence – Flashcards
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Successful Students
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develop mutually supportive relationships, strengthen relationships with active listening, and respect cultural differences
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Struggling Students
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remain dependent, codependent, or independent; listen poorly, and judge those who are different
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Individualistic Cultures
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"I/me" orientation Independence Mainstream America Personal success Unique individual
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Collectivistic Cultures
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"we/us" orientation interdependence Latino, Asian, Native American cultures social harmony and family honor
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Project Team/ Ad hoc Committee
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comes together for the sole purpose of solving one problem; once task is complete committee disbands
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Study Group
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created to help everyone on the team excel in a particular course; meets many times throughout the semester
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Benefits of Study Groups
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increases your active involvement; increases your level of motivation; develop the skill of working with a group; members may become friends
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3 Ways to Maximize the Value of your Study Group
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1. Choose only creators 2. Choose group goals 3. Choose group rules
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How can we demonstrate another's value to us?
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keep promises; honest appreciation and approval; resolve conflicts so that both people win; stay in touch; speak well of someone when talking to others
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What do good listeners do?
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clear their minds and listen to the entire message including words, tone of voice, gestures, and facial expressions
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Active listening begins with what?
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empathy
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What is empathy?
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the ability to understand the other person as it, for that moment, you are the other person
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What are the 4 steps on how to listen actively?
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1. Listen to Understand 2. Clear your mind and remain silent 3. Ask the other person to expand or clarify 4. Reflect the other person's thoughts and feelings
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How does active listening help us in college?
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it strengthens our understanding of new concepts and helps us learn
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What are some common cultural differences?
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skin color, religion, economic class, mental and physical ability, sexual orientation, age, military experience, and learning preferences
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What do judgements lead to?
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fear, misunderstanding, conflict, discrimination, oppression, and even war
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What does respect lead to?
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cooperation, compassion, learning, empowerment, success, and peace
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How can we show respect?
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1. Pronounce names correctly 2. use the preferred term for a person's cultural group 3. learn nonverbal behaviors 4. see people as individuals (not stereotypes) 5. avoid the right/wrong game 6. avoid microagressions 7. advocate for respect
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How can you communicate in a style that strengthens relationships, creates better results, and builds strong self-esteem?
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communicate purposefully, honestly, and responsibly
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What are the 2 most common patterns of ineffective communication?
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placating and blaming
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Placating
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dominated by Inner Critic; place themselves below others; say whatever they think will gain approval; spend time in Q3 doing what is urgent to others but unimportant to their own goals and dreams
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Blaming
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dominated by Inner Defender; place themselves above others; make others fully responsible for their problems
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Assertiveness
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honestly expressing opinions and requests
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What communication strategy is leveling characterized by?
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asserting the truth as you see it
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3 strategies to promote leveling:
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1. communicate purposefully 2. communicate honestly 3. communicate responsibly
