Course 15 Set B Volume 1/ Chapter 1: Team Building

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A Group
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is an assemblage of persons (or objects) located or gathered together.
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A Team
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is a group organized to work together
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Team Spirit
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Âș Increased Productivity Âș High morale during high ops tempo Âș Willingness to help fellow teammates Âș Strong identity/camaraderie Âș Little to no negative conflict Âș Differences resolved through compromise or collaboration
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Mission
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is a duty assigned to an individual or unit; a task.
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Team Roles
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C.A.R.E. Âș Creator Âș Advancer Âș Refiner Âș Executor (Âș Flexers)
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Creators are:
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Âș Spontaneous, exciting, enthusiastic, and great at brainstorming ideas. Âș Typically, the ones who offer a fresh perspective. Âș Offer bold, untried approaches and ideas. Âș Able to see the “big picture.” Âș Optimistic and visualize the possibilities. Âș Willing to solve problems.
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Advancers are:
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Âș Positive with self-confident attitudes Âș Insightful planners and use past experience to guide success Âș Energetic support of team goals and objectives Âș Well-developed promoters Âș Persistence in championing and advancing new ideas Âș Not easily discouraged
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Refiners are:
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Âș Able to identify and clarify possible problems Âș Detail-oriented Âș Experts in specifics and the development of a sound implementation strategy Âș Analytical Âș Able to offer new ideas and alternatives Âș Practical “sounding boards” to validate ideas
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Executors are:
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Âș Willing to implement ideas Âș Meticulous in following directions and completing tasks Âș Assertive Âș Independent Âș Keepers of high standards Âș Able to bring up problems early enough to effectively solve them
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Flexers are:
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Âș Combination of the other four roles Âș Able to connect and negotiate with all types of people Âș Tolerant and understand different members of the team Âș Able to identify what is missing in the process, and fill in the gap to allow for uninterrupted progress Âș Willing to offer suggestions to improve the process
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Without Creators
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there are no new concepts
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Without Advancers
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ideas stall or do not come to light
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Without Refiners
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new directions are not thought through; details are overlooked
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Without Executors
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there is no implementaion
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Without Flexers
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there are gaps in the team
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The P.E.P. Cycle
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Panic-Elation-Panic
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“Z” Process
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Ideas often bounce back and forth among the Creators, Advancers, Refiners, and Executors with the Flexer’s help to keep the team moving towards its objective
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Adaption Innovation (A-1) Theory
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Problem A = the task or purpose of the team – the mission Problem B = human interactions
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Team Dynamics
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is an ongoing process involving interactions of individuals within a team to move toward or away from achieving the desired objective.
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Three critical and interrelated elements of Team Dynamics
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Âș Ongoing process – Indicates continuous activity Âș Interactions of Individuals – the essence of team dynamics Âș Achievement of the desired objective – separates a team from a group
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Teamwork
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Work done by several associates with each doing a part but all subordination personal prominence to the efficiency of the whole
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The Five C’s of a Team
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Âș Community Âș Cooperation Âș Coordination Âș Communication Âș Coaching
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Community
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Making sure every member of our team feels like an essential and important part of the team and the unit
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Cooperation
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Encourages the team concept by making sure everyone knows and understands the organization’s mission and purpose
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Coordination
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Ensures all members realize how important they are to the mission
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Communication
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Ensures everyone is on the same page and working toward the shared goal
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Coaching
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Training opportunities and advancement are two essential components that encourage and motivate members to grow and excel
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Five Common Dysfunctions of a Team
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Âș Absence of Trust Âș Fear of Conflict Âș Lack of Commitment Âș Avoidance of Accountability Âș Inattention to Results
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Absence of Trust
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Impact the willingness for members to open up and share knowledge, feelings, and concerns with one another
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Fear of Conflict
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Negative conflict threatens trust, healthy communication, morale, welfare, and mission accomplishment
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Lack of Commitment
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Team members must have clarity on the strategy, buy-in by all involved, and a commitment for the long term mission
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Avoidance of Accountability
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Substandard performance or behaviors is oftentimes counterproductive and detrimental to the team’s success and merits correction
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Inattention to Results
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Occurs when members place their individual needs and goals ahead of the team and the organization
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Five Stages of Team Development
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Âș Forming Âș Storming Âș Norming Âș Performing Âș Adjourning
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Forming Stage
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Âș Members will cautiously explore the boundaries of acceptable group behavior Âș Transitions people from individual to member status
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Storming Stage
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Âș Considered the most difficult stage for a team Âș Members acknowledge what the intent of the team is and what the eventual goal is Âș Difficulty of the task is realized which leads to increased stress and anxiety levels
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Norming Stage
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Âș Conflict is set aside (agree to disagree) Âș Productivity is high
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Performing Stage
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Âș Hightened morale and loyalty to the team and its success Âș Creativity is high Âș Eventually, the team reaches their goal
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Adjourning and Transforming Stage
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Âș Occurs as teams disassemble Âș Transforming teams stay together, moving from one objective to the next
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TEAM concept
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Âș *T*alents (skills and abilities) Âș *E*xpertise (knowledge and experience) Âș *A*ssessments (Customer surverys, inspections, performance evaluations) Âș *M*eans (resources to include: equipment, facilities, financial, time information)

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