Course 15 Set B Volume 1/ Chapter 1: Team Building – Flashcards
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A Group
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is an assemblage of persons (or objects) located or gathered together.
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A Team
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is a group organized to work together
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Team Spirit
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º Increased Productivity º High morale during high ops tempo º Willingness to help fellow teammates º Strong identity/camaraderie º Little to no negative conflict º Differences resolved through compromise or collaboration
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Mission
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is a duty assigned to an individual or unit; a task.
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Team Roles
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C.A.R.E. º Creator º Advancer º Refiner º Executor (º Flexers)
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Creators are:
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º Spontaneous, exciting, enthusiastic, and great at brainstorming ideas. º Typically, the ones who offer a fresh perspective. º Offer bold, untried approaches and ideas. º Able to see the "big picture." º Optimistic and visualize the possibilities. º Willing to solve problems.
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Advancers are:
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º Positive with self-confident attitudes º Insightful planners and use past experience to guide success º Energetic support of team goals and objectives º Well-developed promoters º Persistence in championing and advancing new ideas º Not easily discouraged
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Refiners are:
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º Able to identify and clarify possible problems º Detail-oriented º Experts in specifics and the development of a sound implementation strategy º Analytical º Able to offer new ideas and alternatives º Practical "sounding boards" to validate ideas
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Executors are:
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º Willing to implement ideas º Meticulous in following directions and completing tasks º Assertive º Independent º Keepers of high standards º Able to bring up problems early enough to effectively solve them
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Flexers are:
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º Combination of the other four roles º Able to connect and negotiate with all types of people º Tolerant and understand different members of the team º Able to identify what is missing in the process, and fill in the gap to allow for uninterrupted progress º Willing to offer suggestions to improve the process
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Without Creators
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there are no new concepts
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Without Advancers
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ideas stall or do not come to light
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Without Refiners
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new directions are not thought through; details are overlooked
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Without Executors
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there is no implementaion
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Without Flexers
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there are gaps in the team
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The P.E.P. Cycle
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Panic-Elation-Panic
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"Z" Process
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Ideas often bounce back and forth among the Creators, Advancers, Refiners, and Executors with the Flexer's help to keep the team moving towards its objective
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Adaption Innovation (A-1) Theory
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Problem A = the task or purpose of the team - the mission Problem B = human interactions
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Team Dynamics
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is an ongoing process involving interactions of individuals within a team to move toward or away from achieving the desired objective.
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Three critical and interrelated elements of Team Dynamics
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º Ongoing process - Indicates continuous activity º Interactions of Individuals - the essence of team dynamics º Achievement of the desired objective - separates a team from a group
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Teamwork
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Work done by several associates with each doing a part but all subordination personal prominence to the efficiency of the whole
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The Five C's of a Team
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º Community º Cooperation º Coordination º Communication º Coaching
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Community
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Making sure every member of our team feels like an essential and important part of the team and the unit
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Cooperation
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Encourages the team concept by making sure everyone knows and understands the organization's mission and purpose
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Coordination
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Ensures all members realize how important they are to the mission
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Communication
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Ensures everyone is on the same page and working toward the shared goal
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Coaching
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Training opportunities and advancement are two essential components that encourage and motivate members to grow and excel
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Five Common Dysfunctions of a Team
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º Absence of Trust º Fear of Conflict º Lack of Commitment º Avoidance of Accountability º Inattention to Results
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Absence of Trust
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Impact the willingness for members to open up and share knowledge, feelings, and concerns with one another
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Fear of Conflict
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Negative conflict threatens trust, healthy communication, morale, welfare, and mission accomplishment
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Lack of Commitment
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Team members must have clarity on the strategy, buy-in by all involved, and a commitment for the long term mission
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Avoidance of Accountability
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Substandard performance or behaviors is oftentimes counterproductive and detrimental to the team's success and merits correction
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Inattention to Results
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Occurs when members place their individual needs and goals ahead of the team and the organization
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Five Stages of Team Development
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º Forming º Storming º Norming º Performing º Adjourning
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Forming Stage
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º Members will cautiously explore the boundaries of acceptable group behavior º Transitions people from individual to member status
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Storming Stage
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º Considered the most difficult stage for a team º Members acknowledge what the intent of the team is and what the eventual goal is º Difficulty of the task is realized which leads to increased stress and anxiety levels
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Norming Stage
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º Conflict is set aside (agree to disagree) º Productivity is high
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Performing Stage
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º Hightened morale and loyalty to the team and its success º Creativity is high º Eventually, the team reaches their goal
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Adjourning and Transforming Stage
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º Occurs as teams disassemble º Transforming teams stay together, moving from one objective to the next
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TEAM concept
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º *T*alents (skills and abilities) º *E*xpertise (knowledge and experience) º *A*ssessments (Customer surverys, inspections, performance evaluations) º *M*eans (resources to include: equipment, facilities, financial, time information)
