Airlines have transferred most of their direct holdings to specialized GAS companies, which make their systems accessible to consumers through Internet gateways. Modern Edges allow users to book hotel rooms, rental cars, airline tickets, railway reservations, and bus reservations. However, in some markets, these services are not always integrated with the main system. The first automated booking system, the experimental electromechanical Reservoirs, was installed by American Airlines in 1946. It was soon followed by a newer machine called the Magnetron's Reservoirs, which had temporary storage based on a magnetic drum. This system was successful and used by several airlines, Sheraton Hotels, and Goodyear for inventory control. However, it relied on human operators to perform lookups, requiring ticketing agents to call a booking office. Computer reservation systems are mainly used for inventory management by airlines, hotels, and other tourism and hospitality enterprises.Companies can benefit from enhanced and sophisticated CARS configura
...tions and functionality, as they provide an integrated solution for managing various processes such as sales, bookings, customer relationship management, service, marketing practices, yield management, payments, and accounting. These integrated Cars also enable internal organizational reengineering and restructuring changes, leading to streamlined processes and improved functional efficiency and effectiveness (Kigali et al.2001).
Additionally, the term central reservation system refers to the CARS developed by hotel chains to centralize the reservation process for all their affiliated properties and facilitate multicast management. Implementing these systems can bring about operational efficiencies and staff reductions as key advantages.
Abraham (1988) provided a brief overview of the features and advantages of a Computer Reservations System (CARS), which include the following functionalities: flexible inventory booking, immediate availability updates, overbooking management, comprehensive reservations screen, individua
and group reservations and blockings, entry of travel agency information, activity reports and commission handling, reservations linked to city ledger, advance deposit posting and auditing, request for deposit and deposit received, modification and cancellation confirmations, free-form comments field on all reservations, system-generated confirmation numbers, user identification, automatic or on-demand confirmation printing, forecast reports, historical information from current to future dates up to five years, detailed inventory control, handling of no-shows (charging and billing), and retention of customer information (past, present, future) within the system.
Galileo CARS is a computer reservations system owned by Travelers and accounted for 26.4% of worldwide CARS airline bookings by 2002. Aside from airline reservations, Galileo CARS is also utilized for booking train travel, cruises, car rentals, and hotel rooms.
On September 28, 2008, the Galileo system was relocated from Denver, Colorado to the Worldspan data center in Atlanta, Georgia. This move followed the merger of Travelers and Worldspan in 2007. Although they now share the same infrastructure, they are still operated as separate systems.
Galileo, a member of DATA, TOT, and SITS, is subject to Caps II and Secure Flight program for passenger selection based on risk profile. Its history dates back to 1971 when United Airlines developed the Apollo central reservation system. During the sass and early sass, travel agents sold a significant portion of airline tickets. The reservation system preferred displaying flights from the airline that owned it. In an effort to gain market share in the computer reservation system and commercial airline markets, Galileo was formed in 1987 by nine European carriers: British Airways, KILL Royal Dutch Airlines, Altair, Sassier, Austrian Airlines, Olympic, Sabina, Air Portugal, and Are
Lingua. To prevent government intervention, United Airlines spun-off its Apollo system which was then controlled by Covina. In 1992, Covina acquired Galileo and merged it with the Apollo system to create Galileo International. The Apollo system is still used by United Airlines while Galileo International serves Travelers GAS) travel agency customers in the United States, Canada, Mexico, and Japan.Galileo I-J, originally created from Tragicomic, the world's first multi-access reservations system developed by Video, British Airways, British Caledonia, and CLC in 1976, went through recent updates by the company. Southwest Airlines has formed a marketing agreement with Apollo/Galileo, allowing travel agents to directly book reservations on Southwest. These direct connects enable the sale of ancillary services and help differentiate from competitors. Travelers' development team created ASK Travelers, an online search tool for registered users to find answers to frequently asked questions. After Travelers' acquisition of Worlds, both entities are now jointly known as Travelers GAS. Interlope handles the distribution of GAS in India. In October 2009, Travelers and Amadeus discussed a potential merger, which would create the largest GAS globally.
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