question

Team

answer

A unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed to hold themselves mutually accountable

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Free rider

answer

A team member who attains benefits from team membership but does not actively participate in and contribute to the team's work

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Satisfaction

answer

The team's ability to meet the personal needs of its members and hence maintain their membership

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Productive output

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Refers to the quality and quantity of task outputs as defined by team goals

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Capacity to adapt and learn

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Refers to the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities

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Formal team

answer

Created by the organization as a part of the structure

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Vertical team

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Team composed of a manager and his or her subordinates in the formal chain of command; aka functional/command team

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Horizontal team

answer

Team composed of employees from about the same hierarchical level but different areas of expertise

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Committee

answer

Type of horizontal team which is generally long-lived and may be a permanent part of the organization's structure; membership is often decided by a person's position

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Special-purpose team

answer

Created outside the organization's structure to undertake a project of special importance

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Self-directed team

answer

Team that typically consists of 5-20 multi-skilled workers who rotate jobs to produce an entire product or service; team itself takes responsibility for its work, rather than the manager

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Virtual team

answer

Team made up of geographically or organizationally dispersed members who are linked primarily through advanced information technologies

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Global team

answer

Cross-border work team made up of members of different nationalities whose activities span multiple countries

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5

answer

Ideal team size, as proposed by Steiner

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Task specialist role

answer

Team role that spends time and energy helping the team reach its goal; often initiate ideas, give opinions, seek information, summarize, and energize

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Socioemotional role

answer

Team role that support's the team's emotional needs; often encourage, harmonize, reduce tension, follow, and compromise

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Forming

answer

Stage of development; period of orientation and getting acquainted; high uncertainty in this stage

question

Storming

answer

Stage of development; people become more assertive in clarifying their roles and expectations; marked by conflict and disagreement

question

Norming

answer

Stage of development; conflict is resolved and team harmony emerges; consensus develops on team role

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Performing

answer

Stage of development; major emphasis on problem solving and accomplishing the assigned task

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Adjourning

answer

Stage of development; occurs in teams that have a limited task and disband afterward; emphasis is on wrapping up and gearing down

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Team cohesiveness

answer

The extent to which members are attracted to the team and motivated to remain in it

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Team norm

answer

Informal standard of conduct that is shared by team members and guides their behavior

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Conflict

answer

Antagonistic interaction in which one party attempts to block the intentions or goals of another

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Task conflict

answer

Disagreement among people about the goals to be achieved or the content of the tasks to be performed

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Relationship conflict

answer

Interpersonal incompatibility that creates tension and personal animosity among people

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Competing style

answer

Style of resolving conflict; reflects assertiveness to get in one's own way and should be used when quick action is vital

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Avoiding style

answer

Style of resolving conflict; reflects neither assertiveness nor cooperativeness and is appropriate when the issue is trivial

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Compromising style

answer

Style of resolving conflict; appropriate when both sides are equally important

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Accommodating style

answer

Style of resolving conflict; high degree of cooperativeness; appropriate when people realize they are wrong and when the issue is more important to others than to oneself

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Collaborating style

answer

Style of resolving conflict; reflects a high degree of assertiveness and cooperativeness; allows both parties to win

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Superordinate goal

answer

Larger objective that cannot be attained by a single party; similar to the concept of vision

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Mediation

answer

Using a third party to settle a dispute

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Negotiation

answer

Type of conflict management whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties

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Integrative negotiation

answer

Based on a win-win assumption; people view the issue from multiple angles; conflicts are managed through cooperation and compromise

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Distributive negotiation

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Based on a win-lose assumption; competitive and adversarial

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Social facilitation

answer

The tendency for the presence of others to enhance one's motivation and performance

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team

answer

a unit of two or more people who interact and coordinate their work to accomplish a specific goal

question

three reasons teams present a dilemna for people:

answer

1) we have to give up our independence 2) we have to put up with free riders 3)teams are sometimes dysfunctional

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free rider

answer

aka social loafing, a person who benefits from team membership, but does not make a proportionate contribution to the team's work.

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formal teams

answer

a team created by the organization as part of the formal organization structure

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vertical team

answer

a formal team composed of a manager and his or her subordinates in the organization's formal chain of command.

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horizontal team

answer

a formal team composed of employees from about the same hierarchial level but from different areas of expertise

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committee

answer

a long-lasting, sometimes permanent team in the organization structure created to deal with tasks that recur regularly

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special-purpose team

answer

a team created outside the formal organization to undertake a project of special importance or creativity

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problem-solving team

answer

typically 5 to 12 hourly employees from the same department who meet to discuss ways of improving efficiency and the work environment

question

self-directed team

answer

a team consisting of 5-20 multiskilled workers who rotate jobs to produce an entire product or service, ofte supervised by an elected member

question

virtual team

answer

a team made up of members who are geographicaly or organizationally dispersed, rarely meet face to face, and do their work using advanced information technologies.

question

global teams

answer

a work team made up of members of different nationalities whose activities span multiple countries; may operate as a virtual team or meet face to face

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team characteristics

answer

1)size 2)diversity 3)member roles

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task specialist rule

answer

a role in which the individual devotes personal time and energy to helping the team accomplish its task

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socioemotional role

answer

a role in which the individual provides support for team members' emotional needs and social unity

question

stages of team development

answer

1)forming 2)storming 3) norming 4) performing 5)adjourning

question

forming

answer

the stage of team development characterized by orientation and acquaintance orientation, break the ice

question

storming

answer

the stage of team development in which individual personalities and roles emerge along with resulting conflicts conflict, disagreement

question

norming

answer

the stage of team development in which conflicts developped during the storming stage are resolved and team harmony and unity emerge. establishment of order and cohesion

question

performing

answer

the stage of team development in which members focus on problem solving and accomplishing the team's assigned task cooperation, problem solving

question

adjourning

answer

the stage of team development in which members prepare for the team's disbandment task completion, closure

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team cohesiveness

answer

the extent to which team members are attracted to the team and motivated to remain in it.

question

determinants of team cohesiveness and two factors in the team's context

answer

team interaction, shared goals, personal attraction to the team presence of competition and team success

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team norm

answer

a standard of conduct that is shared by team members and guides their behavior

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conflict

answer

antagonistic interaction in which one party attempts to thwart the intentions or goals of another

question

groupthink

answer

the tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions

question

conflict-handling style: competing style

answer

reflects assertiveness to get one's way. It should be used when quick, decisive action is vital on important issues or unpopular actions, such as during emergencies or urgent cost cutting

question

conflict-handling style: avoiding style

answer

reflects neither assertiveness nor cooperativeness. It is appropriate when an issue is trivial, there is no chance of winning, when a delay to gather more information is needed, or when a disruption would be more costly.

question

conflict-handling style: compromising style

answer

reflects a moderate amount of both assertiveness and cooperativeness. It is appropriate when the goals on both sides are equally important, when opponents have equal power and both sides want to split the difference, or when people need to arrive at temporary or expedient solutions under time pressure

question

conflict-handling style: accomodating style

answer

reflects a high degree of cooperativeness, works best when people realize they are wrong, when an issue is more important to others than to oneself, when building social credits for use in later discussions, and when maintaining harmony is especially important

question

conflict-handling style: collaborating style

answer

reflects both a high degree of assertiveness and cooperativeness. enables both parties to win, although it may require substantial negotiation and bargaining. Important when both sets of concerns are too important to be compromised, when insights from different people need to be merged into an overall solution, and when the commitment of both sides is needed for a consensus.

question

superordinate goals

answer

a goal that cannot be reached by a single party

question

mediation

answer

the process of using a third party to settle a dispute

question

negotiation

answer

a conflict-management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties

question

intergrative negotiation

answer

a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a solution that benefits both sides of the conflict

question

distributive negotiation

answer

a competitive and adversial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

question

social facilitation

answer

the tendency for the presence of others to influence an individual's motivation and performance

question

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called

answer

organizational behavior.

question

Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success

answer

Organizational citizenship

question

____ refers to a positive attitude toward one's job

answer

Job satisfaction

question

Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and they kill people. This condition can be described as

answer

cognitive dissonance

question

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called

answer

perception

question

Which of the following describes the last step in the perception process?

answer

Organizing the selected data into patterns

question

____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

answer

Perceptual selectivity

question

Which of the following refers to the tendency to see one's own personal traits in other people?

answer

Projection

question

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?

answer

Locus of control

question

Individuals who believe that they control their own destiny are described as having a

answer

high internal locus of control

question

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n)

answer

external locus of control

question

People with an external locus of control are

answer

easier to lead

question

Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

answer

Machiavellianism

question

Research shows that ____ are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

answer

high Machs

question

Type A behavior pattern is characterized by all of these EXCEPT

answer

relaxed lifestyle

question

____ is the ability to influence people toward the attainment of organizational goals.

answer

Leadership

question

Which of the following refers to the highest level in a hierarchy of manager capabilities?

answer

Level 5 leadership

question

Researchers at the Ohio State University identified two major behaviors called

answer

consideration and initiating structure.

question

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

answer

readiness level.

question

Hersey and Blanchard are responsible for which theory

answer

Situational theory

question

Charismatic leaders are often ____ than transactional leaders

answer

less predictable

question

Some of the key characteristics associated with charismatic leaders include

answer

a. visionary skills. b. communication skills. c. motivation skills. d. all of these.

question

power comes from organizational structure and promotes stability, order, and problem solving within the structure.

answer

Position

question

____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.

answer

Personal

question

Which of the following is the power coming from a formal management position in the organization?

answer

Legitimate power

question

____ power is based in the ability of the leader to do such things as recommend promotions

answer

Reward

question

Which of the following types of power is vested in the manager's ability to punish employees?

answer

Coercive

question

Which of the following types of power stems from a leader's special knowledge?

answer

b. Referent power c. Legitimate power d. Coercive power e. None of these( answer)

question

Referent power depends on the leader's .

answer

personal characteristics

question

A fire that ignites followers" is used to describe which leadership characteristic?

answer

Charisma

question

Which of the following is the arousal, direction, and persistence of behavior?

answer

Motivation

question

____ refers to a reward given by another person.

answer

An extrinsic reward

question

____ is an example of an intrinsic reward

answer

An employee's feelings of self-worth

question

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

answer

Hierarchy of needs theory

question

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

answer

Compensation needs

question

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

answer

Esteem

question

____ describe the most basic human physical needs, including food, water and oxygen

answer

Belongingness needs

question

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

answer

Belongingness needs

question

According to Maslow, the highest order needs are

answer

self-actualization needs

question

According to Herzberg, ____ is an example of a hygiene factor

answer

pay

question

Which of the following is based on the relationships between effort, performance, and outcomes?

answer

Expectancy theory

question

Which of these is sometimes called negative reinforcement?

answer

Avoidance learning

question

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

answer

Extinction

question

____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

answer

Job rotation

question

Which of the following combines a series of tasks into one new, broader job?

answer

Job enlargement

question

What percentage of a manager's time is spent in direct communication?

answer

80 percent

question

Communication is defined by the text as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or

answer

influence behavior

question

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

answer

Receiver

question

____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

answer

Decoding, encoding

question

____ refers to the amount of information that can be transmitted during a communication episode

answer

Channel richness

question

Which of these is the richest medium for communication?

answer

Face to face contact

question

Which of the following comprises the lowest channel richness?

answer

Bulletins

question

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

answer

communication apprehension

question

____ is defined as communication transmitted through actions and behaviors rather than through words.

answer

Nonverbal communication

question

Which of the following is the most familiar and obvious flow of formal communication?

answer

Downward communication

question

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

answer

upward communication

question

Upward communication is usually used to communicate information about all of the following EXCEPT

answer

indoctrination.

question

____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

answer

Personal networking

question

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

answer

Routine messages

question

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

answer

Lateral communication

question

Which of the following is a component of a team?

answer

A performance goal is shared between team member

question

A functional team is also referred to as a(n):

answer

command team.

question

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

answer

A horizontal team

question

A ____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

answer

Task force

question

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity

answer

Special-purpose

question

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals

answer

Virtual

question

What is the ideal size of work teams?

answer

Five

question

Which of the following is the first stage of team development?

answer

Forming

question

The forming stage of team development is characterized by

answer

orientation

question

During which stage of team development should the team leader help clarify team roles, norms, and values?

answer

Norming

question

Which of the five stages of team development is marked by conflict and disagreement

answer

Storming

question

During the ____ stage, the team leader should encourage participation by each team member

answer

storming

question

During which stage of team development does team unity emerge?

answer

Norming

question

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?

answer

Norming

question

During the ____ stage of team development, the major emphasis is on task accomplishment.

answer

performing

question

Diversity

answer

defined as all the ways in which employees differ.

question

Managing diversity

answer

creating a climate in which the potential adevantages of diversity for organnizational performance are maximized while the potential disadvantages are minimized.

question

prejudice

answer

tendency to view people who are different as being deficient.

question

discrimination

answer

occurs when someone acts out their prejudicial attitudes towards people who are the targets of their prejudice.

question

stereotype

answer

a rigid, exaggerated, irrational belief associated with a particular group of people

question

stereotype threat

answer

occurs when a person who, when engaged in a task, is aware of a steteotype about his or her identity group suggesting that he or she will not perform well on that task.

question

ethnocentrism

answer

the belief that one's own group is inherently superior to other groups.

question

monoculture

answer

a culture that accepts only one way of doing things and one set of values and beliefs

question

ethnorelativism

answer

belief that groups and subcultures are inherently equal

question

pluralism

answer

describes an enviornment in which the organtization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

question

glass ceiling

answer

an invisible barrier that separates women from top management positions, impedes women's career growth

question

cultural competence

answer

the ability to interact effectively with people of different cultures.

question

mentor

answer

a higher-ranking senior member of the organization who is committed to providing upward mobility and support to a intern's professional career

question

diversity training

answer

designed to educate employees about the importance of diversity, make people aware of their own biases, and teach them skills for communicating and working in a diverse workplace.

question

multicultural teams

answer

made up of members from diverse national, racial, ethnic, and cultural backgrounds

question

employee network groups

answer

based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group.

question

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

answer

Organizing

question

Strategy defines ____ to do (it) while organizing defines ____ to do (it).

answer

what; how

question

Organizational structure includes which of these?

answer

All of these are part of organizational structure.

question

Organization structure is defined as the

answer

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.

question

The organization chart

answer

both shows the characteristics of the organization's vertical structure and is a visual representation of the organization's structure.

question

Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

answer

Work specialization

question

When work specialization is extensive

answer

employees perform a single task.

question

Jacob was recently looking at his company's organization chart in an attempt to discover who reports to whom. Jacob is studying his organization's

answer

chain of command.

question

____ is also referred to as work specialization.

answer

Division of labor

question

Unity of command and the scalar principle are both closely related to the

answer

chain of command

question

____ means that each employee is held accountable to only one supervisor.

answer

Unity of command

question

The formal and legitimate right of a manager to make decisions is

answer

authority.

question

____ refers to a clearly defined line of authority in the organization that includes all employees.

answer

Scalar principle

question

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called

answer

accountability

question

Which of the following characteristics distinguishes authority?

answer

Subordinates accept it.

question

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as

answer

delegation.

question

Which department performs tasks that reflect the organization's primary goals and mission?

answer

line

question

____ departments include all of those that provide specialized skills in support of ____ departments.

answer

Staff; line

question

Which of the following typically is NOT considered a staff department?

answer

Manufacturing

question

Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?

answer

Manufacturing department

question

Which of the following refers to the number of employees reporting to a supervisor?

answer

the span of management

question

Traditionally, a span of management of about ____ has been recommended.

answer

seven

question

Kevin's subordinates are highly trained and all perform similar tasks. Nichole's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?

answer

Kevin's span of management can be larger than Nichole's.

question

According to Spotlight on Skills in Chapter 7, all of the following are effective ways for a manager to delegate EXCEPT:

answer

save feedback for completion of the project

question

Which of the following organizations have a flat structure compared to others?

answer

Organization B with three hierarchical levels

question

The deployment of organizational resources to achieve strategic goals is known as

answer

organizing

question

The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated is called

answer

organization structure

question

The visual representation of an organization's structure is called the

answer

organization chart

question

Division of labor is also known as

answer

work specialization

question

The degree to which organizational tasks are subdivided into individual jobs is called

answer

work specialization

question

The _____________ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.

answer

chain of command

question

When each employee is held accountable to only one supervisor, it is called

answer

unity of command

question

The _______ refers to a clearly defined line of authority in the organization that includes all employees.

answer

scalar principle

question

The three characteristics of authority are

answer

that it must be vested in positions not people, flow down the vert. hierarchy, and accepted by subordinates.

question

_______ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

answer

authority

question

List the five approaches to departmentalization.

answer

Vertical functional, divisional, matrix, team based, virtual network

question

List three disadvantages of the divisional structure.

answer

Duplication of resources across divisions, less technical depth/specialization, poor conditions across divisions.

question

List the advantages of the virtual network structure.

answer

Can draw on expertise world wide, highly flexible,/ responsible, reduce overhead costs

question

List the three basic types of production technology.

answer

small batch and unit production, large batch and mass production, continuous process production

question

Describe service technology.

answer

Characterized by intangible outputs and direct contact between employees and customers.

question

The adoption of a new idea or behavior by an organization is known as organizational

answer

change

question

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be

answer

ambidextrous.

question

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called

answer

creativity

question

Which of the following refers to the generation of novel solutions to perceived problems?

answer

creativity

question

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

answer

exploration

question

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

answer

cooperation

question

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

answer

entrepreneurship

question

____ change is a change in the organization's product or service outputs.

answer

product

question

Which of the following is a change in the organization's production process -- how the organization does its work?

answer

technology

question

A ____ change is related to the organization production process.

answer

technological

question

All of the following are characteristics of creative individuals EXCEPT

answer

rationality

question

All of the following are characteristics of creative organizations EXCEPT

answer

centralization

question

Which of the following is NOT a characteristic of a creative individual?

answer

Authorization and dependent

question

Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be

answer

a creative individual

question

Creative organizations

answer

are loosely structured.

question

All of the following are critical innovation strategies for changing products and technologies EXCEPT

answer

risk propensity

question

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

answer

An idea incubator

question

According to BusinessWeek, in 2010, ____ was ranked as the World's Most Innovative Company.

answer

Apple

question

Innovation requires the coordination that occurs with the ____.

answer

horizontal linkage model

question

____ change is the primary way in which organizations adapt to changes in markets, technology, and competition.

answer

product

question

A unit which functions as a separate unit and gives free rein to members is called a(n):

answer

new venture team

question

____ change refers to a major shift in the norms, values, attitudes and mind-set of the entire organization.

answer

culture

question

___ is the process of determining which forces drive and which forces resist a proposed change.

answer

Force-field analysis

question

To reduce resistance to change, ____ are/ is used when solid information about the change is needed by users and others who may resist implementation.

answer

communication and education

question

is defined as the adoption of a new idea or behavior by an organization.

answer

Organizational change

question

is a change in the organization's product or service outputs.

answer

product change

question

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

answer

exploration

question

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

answer

entrepreneurship

question

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

answer

cooperation

question

is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

answer

creativity

question

change is related to the organization's production process, i.e., how the organization does its work.

answer

technology

question

is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

answer

idea incubator

question

model is an approach to product change that emphasizes shared development of innovations among several departments.

answer

horizontal linked model

question

A strategy based on the ability to deliver products and services faster than competitors is called

answer

fast cycle teams

question

List the three distinct steps for achieving behavioral and attitudinal change.

answer

1. unfreezing, 2. changing, 3. refreezing

question

List the four reasons why employees tend to resist change.

answer

-Self-interest - Lack of understanding and trust -uncertainty -Different assessments and goals

question

List the five specific tactics that can be used to overcome employee resistance to change

answer

- Communication, education -Participation -Negotiation .Coercion -Top Management support

question

____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

answer

human resource management

question

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

answer

Only top-line managers are predominantly human resource managers.

question

All of the following are current strategic issues of particular concern to managers EXCEPT

answer

right people to become more competitive on a local basis.

question

All of the following are goals of human resource management EXCEPT

answer

turning over an effective workforce.

question

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of knowledge, experience, skills, and capabilities of employees?

answer

human capital

question

Which of the following created the Equal Employment Opportunity Commission?

answer

civil rights act

question

The hiring of applicants based on criteria that are not job-related is called

answer

discrimination

question

Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of

answer

discrimination

question

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

answer

affirmative action

question

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of

answer

equal employment opportunity.

question

The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

answer

American with Disabilities Act

question

Which of the following restricts mandatory retirement?

answer

The Age Discrimination in Employment Act

question

The ____ prohibits discrimination based on physical or mental disability.

answer

Vocational Rehabilitation Act

question

Family and Medical Leave Act requires employers to provide up to ____ weeks unpaid leave for childbirth, adoption, or family emergencies.

answer

12

question

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

answer

Consolidated Omnibus Budget Reconciliation Act

question

____ is/are part of the new social contract for employees.

answer

Employability, personal responsibility

question

From the employer's viewpoint, which of these is part of new social contract?

answer

Incentive compensation

question

A(n) ____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.

answer

employer of choice

question

In the new workplace, ____ are people who work for an organization, but not on a permanent or full-time basis.

answer

contingent workers

question

Which of the following means using computers and telecommunications equipment to do work without going to an office?

answer

Telecommuting

question

____ is the first step in attracting an effective work force

answer

human resource planning

question

____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.

answer

Choosing recruiting procedures

question

In utilizing the matching model of employee selection, the organization offers ____ and the employee offers ____.

answer

inducements, contributions

question

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource

answer

planning

question

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely performing which of the following activities?

answer

Human resource planning

question

____ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.

answer

Human Resource Management

question

______ refers to the economic value of knowledge, experience, skills, and capabilities of employees.

answer

human capital

question

___ is the hiring or promoting of applicants based on criteria that are not job relevant.

answer

discrimination

question

A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as

answer

affirmative action

question

______ are people who work for an organization, but not on a permanent or full-time basis.

answer

contingent workers

question

_____ means using computers and telecommunications equipment to perform work from home or another remote location.

answer

Telecommunicating

question

With the ______, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

answer

matching model

question

____ is the forecasting of human resource needs.

answer

Human resource Planning

question

____ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."

answer

recruiting

question

The systematic process of gathering and interpreting information about essential duties refers to

answer

job analysis

question

List the four steps in attracting an effective workforce.

answer

HR planning, choose recruiting sources, select the candidate, welcome new employees

question

List the most frequently used selection devices.

answer

Application Form Interview Employment Test Assessment Center Online Checks

question

What are some innovative approaches that managers can use to recruit the right people?

answer

referrals, social media, searching relevant trade groups

question

List the three most common types of employment tests that organizations may use to select employees.

answer

Cognitive tests Personality tests Physical tests Job knowledge tests

question

List the five categories or forms of sexual harassment.

answer

Generalized Inappropriate/ offensive Solicitation with promise of reward Coercion with threat of Punishment Sexual crimes and misdemeanors

question

Organizational change refers to the adoption of a new idea or behavior by an organization.

answer

True

question

A technological change is related to the organization's production process.

answer

True

question

Technology change involves the hierarchy of authority. goals, administrative procedures and managerial systems.

answer

False

question

A product change is a change in the organization's product or service outputs.

answer

True

question

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for he organization.

answer

True

question

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as exploration.

answer

True

question

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

answer

False

question

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as cooperation.

answer

True

question

The adoption of a new idea or behavior by an organization is known as organization.

answer

Change

question

An example of organizational change is?

answer

-the switch to a new production method -the decision to offer a new product line -the introduction of a new pay for performance system.

question

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be?

answer

Ambidextrous

question

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called?

answer

Creativity

question

Which of the following refers to the generation of novel solutions to perceived problems?

answer

Creativity

question

Which of the following is a change in the organization's production process-- how the organization does its work?

answer

Technology

question

A____ change is related to the organization production process.

answer

Technological

question

All of the the following are characteristics of creative individuals EXCEPT?

answer

Rationality

question

All of the following are examples of creative organizations EXCEPT?

answer

Centralization

question

Jackie, a new employee of yours, strikes you as curious, open-minded person. Keep your eye on jackie, for she she may very well be?

answer

A creative individual

question

Creative organizations..

answer

Are loosely structured

question

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference's from company bureaucracy or polotics?

answer

An idea incubator

question

According to business week, who was ranked as the worlds most innovative company?

answer

Apple

question

Innovation requires the coordination that occurs with the?

answer

Horizontal linkage model

question

According to business week 72% of top executives reported that _____ is a top priority.

answer

Innovation

question

A______ team is a multifunctional and sometimes multinational team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

answer

Fast-cycle

question

The adoption of a new idea or behavior by an organization is known as organizational.

answer

Change

question

Which of the following is a person who sees the need for and fights for productive change in an organization?

answer

An idea champion

question

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. John is a good example of?

answer

An Inventor

question

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

answer

An Idea champion

question

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of?

answer

An Idea champion

question

Vivian, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of?

answer

A sponsor

question

The role of the ____ is to prevent people in other roles from adopting a bad idea.

answer

Critic

question

Which of the following is(are) important role(s) to be played during the process of organizational change?

answer

The idea champion The critic The sponsor Inventor ALL OF THESE

question

The ____ is a unit separate from the rest of the organization responsible for the development of a major innovation

answer

New Venture Team

question

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

answer

A Skunkwork

question

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a?

answer

New-owner fund

question

____ refers to a change in the attitudes and behaviors of a few employees in the organization.

answer

People change

question

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

answer

Culture change

question

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

answer

People change

question

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

answer

Organizational development

question

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

answer

Organizational decline/revitalization

question

____ is NOT a type of current problem that organizational development can help address.

answer

Diversification

question

There are many organizational development activities, which are effective in solving many different problems. ____ enhances the cohesiveness and success of organizational groups.

answer

Team building

question

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

answer

Survey feedback activites

question

____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

answer

Large-group intervention

question

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?

answer

Changing

question

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

answer

Refreezing

question

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as

answer

Unfreezing

question

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

answer

Unfreezing,changing and refreezing

question

At which stage of the change process do managers evaluate problems and opportunities?

answer

Need for change

question

____ indicates a disparity between existing and desired performance levels.

answer

Need for change

question

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin?

answer

To perceive a need for change

question

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified

answer

A need for change

question

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

answer

Self interests

question

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

answer

A lack of trust

question

According to MANAGER'S SHOPTALK in Chapter 11, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

answer

A. Establish a sense of urgency B. Form a powerful coalition of mangers C. Communicate the vision D. Empower others to act on the vision E. All of these are steps to the plan!

question

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?

answer

Different assessment and goals

question

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

answer

Uncertainty about the future

question

What is force field analysis?

answer

The process of determining which forces drive and which resist a proposed change.

question

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using

answer

Force field analysis

question

____ schedule materials to arrive at a company just as they are needed on the production line.

answer

Just-in-time inventory system

question

When trying to overcome the resistance for change, which approach is best suited when change is technical?

answer

Communication

question

Communication and education tactic to change implementation should be used when

answer

Change is technical

question

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?

answer

Communication and education

question

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

answer

Negotiation

question

Which approach to change implementation should be used when a crisis exists?

answer

Coercion

question

The ____ approach to change implementation should be used when users have power to resist.

answer

Participation

question

____ uses formal bargaining to win acceptance and approval of a desired change.

answer

Negotiation

question

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

answer

Coercion

question

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

answer

Negotiation

question

Which of the following symbolizes to all employees that the change is important for the organization?

answer

Top managers support

question

Of the companies on Fortune magazine's first list of America's 500 largest corporations published in 1955, how many survived the next half century?

answer

71

question

_________ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

answer

Disruptive innovation

question

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

answer

Disruptive innovation

question

Sandra works for a bank that is renowned for being the first commercial bank in the United States to introduce online banking. This can best be described as what type of innovation?

answer

Service innovation

question

Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as what type of organization?

answer

Creative organization

question

The horizontal linkage model is best applied in what type of business environment?

answer

Environment that requires speed

question

At LifeCycle Products, a team of individuals from all areas of the company is currently working under a very strict deadline to develop the company's newest product. Luckily, the team is provided with a high level of resources and empowerment from management. This team can best be described as a(n):

answer

Fast-cycle team

question

Cooltown University recently invited members of its social network group to enter a contest on U-Tube to design the best video promoting the university. This is an example of what innovative approach?

answer

Crowdsourcing

question

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

answer

Skunkwork

question

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

answer

Organizational development

question

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

answer

Large group intervention

question

Which of the following is a characteristic of the large-group intervention model?

answer

Addresses the entire system

question

The final step to be managed in the change process is:

answer

Implementation

question

_________ is the lack of information about future events.

answer

Uncertainty

question

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

answer

Just-in-time inventory control

question

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

answer

Organizing

question

Strategy defines ___ to do (it) while organizing defines___ to do (it).

answer

what;how

question

Organizational structure includes which of these?

answer

-The set of formal tasks assigned to individuals -the set of formal tasks assigned to departments -the design of systems to ensure effective coordination of employees across departments -formal reporting relationships

question

Organization structure is defined as the

answer

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated

question

the organization chart

answer

bot shows the characteristics of the organizations vertical structure and is a visual representation of the organization's structure

question

Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

answer

work specialization

question

When work specialization is extensive

answer

employees perform a single task.

question

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise

answer

does a variety of tasks and activities.

question

Jacob was recently looking at his company's organization chart in an attempt to discover who reports to whom. Jacob is studying his organization's

answer

chain of command.

question

____ is also referred to as work specialization.

answer

Division of labor

question

Unity of command and the scalar principle are both closely related to the

answer

chain of command.

question

____ means that each employee is held accountable to only one supervisor.

answer

Unity of command

question

The formal and legitimate right of a manager to make decisions is

answer

authority.

question

____ refers to a clearly defined line of authority in the organization that includes all employees

answer

Scalar principle

question

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called

answer

accountability.

question

Which of the following characteristics distinguishes authority?

answer

Subordinates accept it.

question

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as

answer

delegation.

question

Which department performs tasks that reflect the organization's primary goals and mission?

answer

line

question

____ departments include all of those that provide specialized skills in support of ____ departments.

answer

staff;line

question

Which of the following typically is NOT considered a staff department?

answer

Manufacturing

question

Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?

answer

Manufacturing department

question

Which of the following refers to the number of employees reporting to a supervisor?

answer

The span of management

question

Traditionally, a span of management of about ____ has been recommended.

answer

seven

question

Dustin's subordinates are highly trained and all perform similar tasks. Brittany's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?

answer

Kevin's span of management can be larger than Nichole's.

question

According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:

answer

save feedback for completion of the project

question

Which of the following organizations have a flat structure compared to others?

answer

Organization B with three hierarchical levels

question

Which of the following factors is NOT associated with larger span of control?

answer

Subordinates are located at various different locations.

question

Relative to a flat organizational structure, a tall structure has a ____ span of management and ____ hierarchical levels.

answer

narrow, more

question

____ is the trend in recent years.

answer

Wider spans of management

question

Barney and Betty work at Mountain Peak, Inc. Although they both work on the assembly line, they have the authority to make many decisions about their job. Mountain Peak can be said to have

answer

a high degree of decentralization.

question

____ means that decision authority is located near the ____ of the organization.

answer

Centralization, top

question

Change and uncertainty in the environment are usually associated with

answer

decentralization.

question

Which of the following is the basis for grouping positions into departments and departments into the total organization?

answer

Departmentalization

question

The functional, ____, and ____ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

answer

divisional, matrix

question

Which of the following is not an approach to structural design that reflects different uses of the chain of command?

answer

Process approach

question

Kara's department is made up of people with similar skills and work activities. Her organization uses the ____ approach to departmentalization.

answer

vertical functional

question

Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi

answer

uses a functional structure.

question

When departments are grouped together on the basis of organizational outputs, the organization is using a

answer

divisional structure.

question

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a

answer

divisional structure.

question

According to your text, in very large companies, a

answer

divisional structure is essential.

question

Self-contained unit structure is a term used for

answer

divisional structure.

question

Relative to the functional structure, the divisional structure

answer

encourages decentralization.

question

All functions in a specific country or region report to the same division manager in ____ divisions.

answer

geographic-based

question

Global companies often use a ____ structure to achieve simultaneous coordination of products across countries.

answer

matrix

question

A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.

answer

matrix

question

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a

answer

matrix structure.

question

Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

answer

Boars' Nest uses a vertical structure.

question

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from ____ to ____.

answer

horizontal, vertical

question

Which of the following structures is an incorrect fit in an unstable organizational environment?

answer

A vertical structure

question

Which of the following is a contemporary approach to structural design in departmentalization?

answer

Teams

question

The team approach to departmentalization is a response to

answer

-lack of participative teams. -centralized decision-making. -the competitive global environment.

question

The ____ is the product or functional boss, who is responsible for one side of the matrix.

answer

matrix boss

question

____ are brought together as a formal department in the organization.

answer

Permanent teams

question

____ is an organization structure that divides the major functions of the organization into separate companies.

answer

The virtual network approach

question

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a

answer

virtual network structure

question

____ is an organization structure that divides the major functions of the organization into separate companies and coordinates their activities from a small headquarters organization.

answer

The virtual network approach

question

In the ____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers.

answer

modular

question

All of the following are advantages of a functional structure EXCEPT

answer

excellent coordination between functions.

question

An advantage of functional structures is the

answer

resulting economies of scale.

question

Shooting Star, Inc. has slow response to external changes, centralized decision making, and poor coordination across departments. It is likely structured

answer

along functional lines.

question

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a ____ structure.

answer

functional

question

All of the following are advantages of a divisional structure EXCEPT

answer

there is little duplication of services across divisions.

question

Which is an advantage of the divisional structure?

answer

Concern for customers' needs is high

question

Advantages of the matrix structure include

answer

-it increases employee participation. -it makes efficient use of human resources. -it works well in a changing environment. -it develops both general and specialist management skills.

question

Which of the following is(are) an advantage of team structure?

answer

-Increased barriers among departments -Unplanned decentralization -Time and resources spent on meetings -Less response time, quicker decisions

question

The use of teams may lead to too much

answer

decentralization.

question

Disadvantages of the virtual network approach include

answer

-a lack of hands-on control. -the possibility of losing an important part of the organization. -weakened employee loyalty.

question

Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?

answer

A divisional structure

question

The matrix structure violates which of the following principles of management?

answer

Unity of command

question

All of the following are the major disadvantages of the matrix structure EXCEPT

answer

enlarged tasks for employees.

question

The biggest advantage to a virtual network approach is ____ and ____ on a global scale.

answer

flexibility; competitiveness

question

Which of the following structures is the leanest of all organization forms because little supervision is required?

answer

Virtual network approach

question

Which of the following happens as organizations grow?

answer

Managers have to find ways to tie different departments

question

Coordination is defined as

answer

the quality of collaboration across departments.

question

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor

answer

coordination.

question

When the organization is structured along ____ lines, coordination is required.

answer

-functional -divisional -team

question

The outcome of information and cooperation is

answer

coordination.

question

A task force is a ____ committee formed to solve a specific problem.

answer

temporary

question

Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a

answer

task force.

question

A(n) ____ is responsible for coordinating the activities of several departments.

answer

project manager

question

Lisa is responsible for coordinating the efforts of several different departments. Which of the following titles best describes her position?

answer

Project manager

question

Typically, project managers have authority over ____ but not over ____ assigned to it.

answer

the project, people

question

Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?

answer

Reengineering

question

An organization strives for internal efficiency with a(n) ____ strategy.

answer

cost leadership

question

With a(n) ____ strategy, the organization attempts to develop innovative products unique to the market.

answer

differentiation

question

A pure functional structure is most appropriate for achieving

answer

internal efficiency goals.

question

Which of the following structures is most consistent with a strategy of stability?

answer

Functional structure

question

The pure functional structure does not enable the organization to be

answer

flexible.

question

Which of the following structures works best in an uncertain organizational environment?

answer

A horizontal structure

question

____ works best in a stable organizational environment.

answer

A vertical structure

question

Which of the following is an incorrect fit in a stable organizational environment?

answer

A horizontal structure

question

The ____________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

answer

organizational chart

question

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

answer

Scalar principle

question

How does managerial authority flow through the organizational hierarchy?

answer

Vertically

question

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

answer

Delegation

question

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

answer

Tall

question

In times of crisis or risk of company failure, authority should be:

answer

Centralized at the top

question

Salta Communications is a global telecommunications company that has operations on four continents. The CEO's direct supervisors include VPs for the North American South American, European, and the Asian divisions. Salta can best be described as using what organizational structure?

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Geographic

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Juan is a top manager at I.F.L., a matrix organization. He oversees both the product and functional chains of command, and is responsible for maintaining a power balance between the two sides of the matrix. Juan is a(n):

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Top leader

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In the ________ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

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virtual network

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Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:

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Reengineering

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In __________ production, firms produce goods in batches of one or a few products designed to customer specification.

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small batch

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Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

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Mass production

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In a ____________ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.

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continuous process production

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_________ refers to the fact that services are perishable and cannot be stored in inventory.

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Intangible output

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Organizations such as Amazon.com, Google, Facebook, and Priceline.com are examples of firms that are based on:

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Digital technology

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Which of the following structures is most consistent with a strategy of stability?

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Functional structure

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____________ is also referred to as work specialization

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division of labor.

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Change and uncertainty in the environment are usually associated with

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decentralization.

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Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a

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matrix structure.

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Organization structure is defined as

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the framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated

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__________________ is characterized by the use of the internet to conduct or support business operations.

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Digital technology

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_________ is the formal and legitimate right of a manager to make decisions.

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Authority

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Centralized decision-making and the largest span of control for first-line supervisors is associated with which production process?

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mass production

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Coordination is defined as

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the quality of collaboration across departments.

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A task force is a ___________ committee formed to solve a specific problem.

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temporary

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In the ____________ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

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virtual network

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All functions in a specific country or region report to the same division manager in _____________ divisions

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Geographic

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Unity of command and the scalar principle are both closely related to

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the chain of command

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When Harley-Davidson wants to develop a new product, it uses a ____________. It maximizes the involvement of various functional areas by gathering employees from each area to integrate the new product development process throughout the company.

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cross-functional team

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Which of the following organizations has a flat structure compared to others?

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Orange, Inc. with three hierarchical levels

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At LifeCycle Products, a team of individuals from all areas of the company is currently working under a very strict deadline to develop the company's newest product. Luckily, the team is provided with a high level of resources and empowerment from management. This team can best be described as a(n):

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Fast-cycle team

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A ______________ schedules materials to arrive at a company just as they are needed on the production line.

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Just-in-time inventory system

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_____________ occurs when individuals acquire new attitudes and are rewarded for them by the organization

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Refreezing

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________ is (are) one of the most frequently used approaches to changing people's mind-sets in organizations.

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Training

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Harold has average technical skills but his real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Harold is an excellent example of?

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A sponsor

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Sandbox Sally's, Inc. is making a company-wide change to the the work schedules of its employees. Some of the employees are not happy with the changes and doubt their manager's legitimacy in implementing it. What approach to change implementation should Sandbox Sally use to overcome this objection?

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Top management support

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In 2001, Corning announced it would use its consumer division plant, which made Pyrex, Revere metal cookware, and Corelle laminated glass tableware, to manufacture a new line of fiber optic cables . This is an example of a(n) __________ change.

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product

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_____________ is NOT a type of current problem that organizational development can help address.

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Diversification

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____________ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

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Disruptive innovation

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Icing On The Cake, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

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Uncertainty about the future

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Environmental forces for change include which of these?

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Global competition

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Dodger Innovations Inc. operates with overlapping territories and cross-pollination of iedeas across disciplines. Management assigns nonspecialists to problems and allows ecdcentricity. Dodger Innovations can best be described as what type of organization?

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Creative organization

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One variation of new venture teams used by some companies is called (the) _____________________.

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skunkworks

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Because of its employees' strong union, Glittering Gold works with the union to ensure a smooth transition before implementing new changes in work schedules. What approach to change is this company using?

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Negotiation

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Which of the following creates a sense of urgency so that others in the organization will recognize and understand the need for change?

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A performance gap

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A unit which functions as a separate unit, is responsible for developing innovations, and gives free rein to members' creativity is called a(n)

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new-venture team

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You are the production manager for PowerJuice, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?

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Different assessment and goals

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Which of the following describes a person who is passionately committed to a new product or idea despite rejection by others?

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An idea champion

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George is the vice president responsible for seeing that processes and structures to ensure that new ideas and products are carried forward for acceptance and implementation. He is responsible for which innovative strategy?

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entrepreneurship

question

TooEasy, Inc. is changing from a SAS based ordering system to a new Oracle Computer product. The service package includes detailed, comprehensive training classes for TooEasy's employees. What approach to change implementation is TooEasy using?

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Communication and education

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Lead and Ink Art Supplies is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using

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force field analysis

question

After the need for change has been recognized, the next step is to

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implement change

question

Which approach should a manager use to resist change if the group has power over implementation and if the group may lose out in the change?

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Negotiation

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For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

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Disruptive innovation

question

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

answer

unfreezing, intervention, and refreezing

question

The ___________________ approach brings together participants from all parts of the organization (often including key stakeholders from outside the organization) to discuss problems or opportunities and plan for change.

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large-group intervention

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Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

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Culture change

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A _____________________ change is related to the organization production process.

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technological

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Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

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Open innovation

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Creative organizations

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are loosely structured.

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Which of the following is NOT a question relevant to human resource planning?

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What was the volume of business over the past five years?

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For employees, which of these is part of new social contract?

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Employability, personal responsibility

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All of the following are current strategic issues of particular concern to managers EXCEPT

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right people to become more competitive on a local basis

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If current employees are given preference when a position opens in their organization, it is an example of

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If current employees are given preference when a position opens in their organization, it is an example of

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_____________ is a rigid, exaggerated, irrational belief associated with a particular group of people.

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Stereotype

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__________________ is the ability to interact effectively with people of different cultures

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Cultural competence

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_______________ is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development?

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360-degree feedback

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What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed?

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Nondirective interview

question

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

answer

Consolidated Omnibus Budget Reconciliation Act

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An invisible barrier that separates women and minorities from top management positions is known as:

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the glass ceiling

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Carolyn was denied a promotion to partner in her accounting firm because of her race. Carolyn is a victim of

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discrimination.

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Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

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Diversity training

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Traditional model dimensions of diversity include

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race.

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Intentionally reducing the company's workforce to the point where the number of employees is deemed to be the correct workforce for the company's current situation is referred to as:

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Rightsizing.

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Whicih of the following outlines the knowledge, skills, education and other characteristics needed to adequately perform a specific job?

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A job specification

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Which of the following is a potential disadvantage of work teams as described in the powerpoint slides?

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Coordination costs increase

question

The forming stage is characterized by

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orientation

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According to the text, which two components of diversity have a positive impact on work team performance?

answer

functional diversity and demographic diversity

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Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called

answer

global teams.

question

Team processes is based on four types of processes: conflict management, cohesiveness, norms, and

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stages of development

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Yasmine is a member of a work team at NET.working, Inc. She often proposes new solutions to team problems. This is an example of which task specialist role?

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Initiation

question

Which of the following statements is true?

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Self-directed teams are empowered with decision-making authority

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______________ refers to disagreements among people about the goals to be achieved or the work to be performed.

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Task conflict

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As described in the text, rallying people around a compelling purpose, sharing power and ______________ are three specific ways leaders contribute to team success.

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admitting ignorance

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Which of the following does NOT pertain to teams?

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Teams set identical purpose for group and organization

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__________ increases team cohesiveness.

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External competition Shared goals Team success All of these

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During the ____________ stage, conflict is resolved, and team harmony and unity emerge

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norming

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The ____________ reflects a moderate amount of both assertiveness and cooperation

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compromising style

question

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

answer

special-purpose team.

question

Virus International, Inc.'s new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly

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a critical event

question

A functional team is also referred to as a(n):

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command team

question

Self-directed teams consist of 5 to 20 __________ workers.

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multiskilled

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Which of the following roles is least valued by the team?

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Nonparticipator

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Which of the following statements is true?

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Morale is higher in cohesive teams.

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______________ refers to interpersonal incompatibility that creates tension and personal animosity among people.

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Relationship conflict

question

When a company switches to team work groups and needs to adjust its performance appraisal and reward programs, this is often referred to as which of the following costs of teams?

answer

Revising systems

question

A team _____ is a standard of conduct that is shared by team members and that guides their behavior.

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norm

question

Tarin's team has evolved to the storming stage. As team leader, what should Tarin be emphasizing?

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Participation by all team members

question

Effective virtual team leaders can monitor progress and rewards through which of the following ways:

answer

Scrutinize electronic communication patterns

question

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and

answer

personal satisfaction

question

Cameron and his team have just finished Project Apple, and are preparing to disband. Cameron and his team are in the ______ stage of team development.

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adjourning

question

All of the following are common dysfunctions of teams EXCEPT:

answer

Accountability

question

The ________________, which reflects assertiveness to get one's own way, should be used for quick, decisive action

answer

competing style

question

Which of these is consistent with the role of the task specialist role?

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Only seek information and summarize

question

The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n):

answer

Group

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