question

Communication

answer

The process of acting upon information is the definition of

question

Making sense of the world

answer

In the textbook, the primary distinction between the definition of communication and human communication involves

question

The message should achieve its intended effect

answer

Dr. Johnson posts an announcement on her course web page that she is administering an exam on Thursday. On Thursday, she is surprised to find that over half of her students did not prepare for the exam or did not study the correct material. This misunderstanding illustrates what aspect of communication competence?

question

Other-oriented communication

answer

To avoid potential misunderstandings, Dave prepares for a presentation to a group of business people from Japan by researching Japanese culture. Dave's preparation demonstrates which of the following?

question

The message achieves the intended affect

answer

According to the textbook, which of the following is a criterion for determining communication competence?

question

Unethical

answer

Andrew intentionally withholds information about his car being in a wreck when communicating with a potential buyer. He makes the sale. Andrew's communication is?

question

Interpretation

answer

Another word for decoding is?

question

Receiver

answer

Ejike listens to his instructor's lecture. He makes sense out of the lecture by translating it in his mind. Ejike would represent what part of the communication model?

question

Noise

answer

Prior to class, Ralitza received a phone message alerting her to call home immediately. As a result of receiving this message, Ralitza is unable to focus on the class discussion. Which component of the communication process does this describe?

question

The speaker's encoding and the listener's decoding are interfering with communication

answer

Imagine that you are listening to a speech about AIDS and HIV. One of the speaker's main points describes ways to respond to the devastating news that you or someone in your family is HIV negative. You are confused by this, because you know that HIV negative means that someone isn't infected with the virus that leads to AIDS. What is happening in this situation?

question

Communication takes place when messages are sent and received

answer

The model of communication referred to as "communication as action" may be summarized with the phrase

question

Communication as interaction

answer

The terms feedback and context are introduced in which of the communication models?

question

Physical context

answer

When people communicate, their thoughts, their past relationship, and their communication goals are examples of

question

Context

answer

On the day Janet was scheduled to give her speech, her class was relocated into the auditorium. Janet couldn't quite overcome the feeling of isolation she felt as she spoke to her twenty classmates in a room that could seat 500. Which of the following elements is most responsible for Janet's reaction?

question

Feedback

answer

Maddy is speaking to a group about his experiences in Iraq. As he finishes his presentation, the audience breaks into applause. This applause represents the "blank" element of communication.

question

Communication as transaction

answer

Jenny is speaking to Madina about her ideas for a speech. While Jenny is speaking, Madina simultaneously shakes her head and has a puzzled look on her face. Jenny notices this response and stops and explains her ideas in another way. This example is most closely related to which model of communication?

question

Irreversible

answer

Gilberto makes a negative comment about Kirsten's new haircut. He quickly recants saying, "I'm sorry, Kirsten. You know I didn't mean it." Unfortunately, Kirsten still feels hurt. This example demonstrates that communication is

question

Inescapable

answer

The fact that we communicate with others nonverbally even when we may not intend to do so demonstrates that communication is

question

Complicated

answer

Dean Barnlund suggested that when we communicate with one other person, there are at least six other "people" involved. This statement suggests that communication is

question

Content

answer

The aspect of communication that focuses on WHAT is said, including new information, ideas, and suggested actions, is referred to as

question

Relationship dimension

answer

The aspect of communication that focuses on HOW something is communicated, and refers to emotions, attitudes, and power, is describing the

question

The people involved and the culture in which people are communicating

answer

All communication involves rules that define appropriate behavior. What factors influence these rules?

question

Implicit Rule

answer

Chinh knows that when he visits his friend, Rob, he must always call ahead. Rob has never told Chinh to do this. This example illustrates an

question

Mentally reviewing what you have to do that day

answer

Which of the following is an example of intrapersonal communication?

question

She is aware of her own communication

answer

Sondra is conscious of her tendency to be soft-spoken and withdrawn in communication situations. Based on this example, what characteristics of a competent communicator does Sondra have?

question

They are the primary way we communicate feelings and attitudes

answer

Our unspoken messages are significant because

question

Smiling at a friend

answer

Which of the following is an example of nonverbal communication?

question

Effective listeners are other-oriented

answer

Which of the following statements is accurate concerning listening?

question

Appropriately adapting your messages to others

answer

Kara's friend states that she did not understand what Kara meant by her previous statement. Kara restates her message by giving an example that is personally relevant to her friend. Kara's behavior best illustrates which of the principles of communication?

question

Interpersonal communication involves mutual influence

answer

Which of the following is an attribute of interpersonal communication?

question

Objective Self-awareness

answer

Merielle is conscious of the fact that she is mentally rehearsing what she will tell her professor after class. this example illustrates which dimension of self-awareness.

question

Symbolic self-awareness

answer

Jenny sees herself as a caring person. She communicates this perception of herself to a career counselor, therefore, the counselor recommends that she enter the field of nursing. Jenny's interaction with the counselor demonstrates what dimension of Jenny's self-awareness?

question

Objective self-awareness

answer

What dimension of self-awareness is unique to humans and only few primates?

question

Self-image...

answer

Maria does not feel confident with her academic abilities in Calculus class; however, she feels at ease with her abilities in her drawing class. This example illustrates which of the following?

question

Self-concept

answer

Danielle consistently describes herself as a confident, outgoing woman. Her description coincides with which of the following terms?

question

Attitude

answer

Brian expresses his dislike for Chinese food. Brian's dislike demonstrates which component of self-concept?

question

Belief

answer

Jaclyn thinks life exist on other planets. This example illustrates which component of self-concept.

question

Value

answer

Athena thinks that killing animals for food is morally wrong. Athena's convictions would be which of the following?

question

Material

answer

Jason spends hours every day working out at the gym. He also takes great care in keep his sports car well maintained and spotless. According to James' theory of the self, Jason is taking care of his

question

You have different selves in relation to different people

answer

Which of the following statements most accurately describes the social self?

question

Spiritual Self

answer

Madeline contemplates how the universe was created and her place in it. Madeline is exploring which component of self?

question

Communication with others

answer

Aisha noticed at work that Vincent and Michelle kept asking her advice on office procedures. Soon, she began to see herself as competent and knowledgeable. Which of the following statements best describes the means by which Vincent and Michelle influenced Aisha's self-concept?

question

Association with groups

answer

Jose was raised in a Cuban-American community. Although he had many college friends from other co-cultures, he proudly maintained his Cuban roots by sprinkling his speech with Spanish phrases. In addition, he enjoyed sharing examples of cultural norms from his family and neighborhood in his communication class. These examples show which kind of influence on Jose's self-concept?

question

Avowed Identity...

answer

When Maury is asked to describe herself, her first response is that she is an overachiever. This describes her?

question

Assumed role

answer

As Ellen was nearing graduation, she thought back over her college career. Although she had wanted to be more involved in extra curricular activities, she had focused more on her studies and tended to describe herself first as a student. What aspect of the formation of self concept does this describe?

question

Self-reflexiveness

answer

Megan spends a lot of time thinking about her goals for the future. She learned from her last job that she would prefer to work outdoors. She learned from being in the Student Council in high school that she would prefer to work alone than with many people. This situation describes Megan using which of the following processes?

question

Self-esteem

answer

Priscilla feels that she is unattractive and unlovable following a break-up with her boyfriend. Prior to this incident, Priscilla had a healthy view of her worth. Priscilla experienced a decrease in which of the following?

question

Images in the media

answer

According to research, one powerful source for social comparison that may contribute to self esteem loss in girls is

question

Social Comparison

answer

The statement, "I'm not intelligent because my roommate makes better grades than I do," illustrates which of the following?

question

Self-expectations

answer

Andrew had plans to be married by the age of 25; however, he turned 30 and was still unmarried. He concluded that he was incapable of maintaining a healthy relationship. Andrew's self-esteem was impated by which of the following?

question

Social Comparison

answer

Timothy was not doing well in his algebra class. In considering how well he could do in class, he began to ask other students about their algebra grades. This is an example of?

question

Positive self-talk

answer

Christa experienced extreme anxiety about the thought of giving a presentation to her classmates. On the day of the presentation, she repeated in her mind statements such as, "You are well-prepared," and "You have valuable information to share with your audience." What technique was Christa using to boost her self-esteem?

question

Losing your baggage

answer

Larry grew up in a family where his mother and father were constantly fighting and insulting each other. Their divorce was especially messy and mean. The poor quality of their relationship caused Larry to avoid commitment in a loving relationship for many years. Larry finally decides that he can no longer allow his feelings about love and marriage to be colored by his parents' failures. Which technique for improving improving self-esteem did Larry use?

question

Visualization

answer

Aaron was asked to give a speech to the incoming freshmen about the advantages of serving in student government. He had never given a speech before and was very nervous. A speech professor suggested that in addition to practicing, he could picture himself delivering the speech successfully, and receiving favorable feedback from his audience. Which method did the professor recommend to help Aaron manage his communication apprehension?

question

Reframing

answer

Lakesha received a lower grade than she expected on her first history paper. At first she was upset, then she realized that the paper was only 10% of her total grade for that class. Which method did she use in enhancing her self-esteem?

question

They have developed an honest relationship

answer

Paul and Patty are able to talk to one another candidly about one another's faults and strengths. Their self-esteem is improved because of which of the following factors?

question

Surround yourself with positive people

answer

If you want to develop a healthy self-esteem, it is often helpful to do which of the following?

question

Self Esteem

answer

The assessment of your worth or value as reflected in your perceptions of such things as your skills, abilities, appearance and talents is?

question

The arousal of our senses

answer

Perception involves

question

Interpreting and attributing meaning

answer

Barry is driving Suzie home from a party, Barry notices that Suzie has her arms crossed and she is looking out the window of the car and making no attempt to communicate with him. Based on Suzie's nonverbal behavior, Barry infers that she is upset with him. Barry's inference about Suzie's behavior illustrates which stage of the perceptual process?

question

Symbol

answer

A word, sound, gesture, or visual signal that represents a thought, concept, or object is a

question

Meaning

answer

Is a person's interpretation of a symbol

question

Thought is rooted in and controlled by language

answer

The Sapir-Whorf Hypothesis suggests which of the following?

question

Bypassing

answer

Judonna and Candice were shopping at the mall. Judonna needed to go to the other end of the mall to get something. She said to Candice, "Meet me at 2:00 in front of Sears. Candice thought the "in front" meant outside in front of the parking lot entrance. Judonna thought that 'in front" meant in front of the entrance on the inside of the mall. Judonna and Candice spent two hours waiting for each other. What language problem is reflected in this situation?

question

Denotative; connotative

answer

(blank) meaning conveys the content of what a word means, and the meaning contains the feelings behind the word.

question

Carol and Marcia have different connotations for the word "home"

answer

When Carol and Marcia talked about going home for spring break, Carol thought of home-cooked meals, free laundry, and time to spend with old friends. Marcia thought only of the bickering and fussing between her parents. Which of the following statements describes this situation?

question

Sailing

answer

Which of the following words is the most concrete?

question

Education

answer

Which of the following words is the most abstract?

question

More difficult it is for other people to agree with your meaning

answer

The more abstract a word, the

question

Words are culture-bound

answer

Bill was visiting his friend Carol's parent in Chicago. They offered him some tea; he was very thirsty, so he said he would love some. He was very surprised when they brought him a cup of hot tea. In Arkansas where he was from, the word "tea" always meant iced tea. If you want a cup of hot tea, you asked for "hot tea." Which of the following characteristics of language best describes this situation?

question

Meanings are context-bound

answer

Sarah confides in Elizabeth saying, "Mr. Smith is inflexible when it comes to certain issues. I like a boss who can stand his ground and be firm in enforcing company policy. Elizabeth reports what Sarah said to Mr. Smith saying, "Elizabeth said that you were inflexible." M. Smith is offended by this comment. This example best illustrates which of the following?

question

The linguists received their training at Oxford.

answer

Select the phrase below that uses the least biased language:

question

Gunny Sacking

answer

Pam and Terry were discussing their current relationship. Pam digressed from the current situation and began to talk about what Terry had done in the past to hurt her feelings. This behavior is referred to as?

question

Polarization

answer

Chris and Ryan are having a huge argument. Chris said to Ryan, "Either you love me or you Don't!" Which of the following barriers to effective communication does this statement represent?

question

Allness

answer

When words reflect unqualified, often untrue generalizations that deny individual differences among people, they become the language barrier of

question

All of the above

answer

Bias in language can be directed against

question

Heterosexist Bias

answer

Using the terms "husband and wife" rather than "partner" demonstrates

question

Maintains sex based perceptions

answer

According to the textbook, the problem with using "man" as a generic reference to all people, is it

question

When referring to both genders, use both pronouns "she and he" rather than only "he"

answer

According to the textbook, which of the following is an acceptable way to use pronouns in writing and speaking?`

question

Sexist language

answer

Using the term "chairman" for both men and women who serve as the presiding oficer at a meeting would be an example of

question

Heterosexist

answer

Using language that assumes that the world is heterosexual and that same-sex attractions do not apply is called

question

Heterosexist language

answer

Jack announces at a fraternity meeting that there will be a dance next weekend, and everyone is invited to bring their girlfriend. This is an example of?

question

Homophobic Language

answer

Fred tells inappropriate jokes that make fun of people who are gay or lesbian. What type of language is Fred using?

question

Concrete

answer

If what a word refers to can be experienced with our senses, it is described as

question

Syntax

answer

Is the pattern and arrangement of words in a language.

question

Power to create and label relationships

answer

The term "friends with benefits" reflects which attribute of language?

question

Allness

answer

Fergis is angry about the results of her English exam. She tells her roommate. "The professor gypped me out of points on the essay question." Which type of bias is reflected in this statement>

question

Using words as shorthand that no one can understand but you

answer

Bafflegab is?

question

U.S. Citizens

answer

Which of the following would be less likely to be considered a co-culture in the United States?

question

Uses general terms that stand for all persons or things with a given category

answer

Generic language is language that?

question

Message

answer

According to the textbook, a definition of interpersonal communication that defines it as any face-to-face interaction between two people is omitting the notion of

question

Mutual influence

answer

Marsha and Karen have been friends since grade school. They both deeply value one another's opinions, and they both play an important role in one another's life. This example best illustrates what aspect of interpersonal communication?

question

Circumstance

answer

Mattie and Nancy first met each other on the job. Since they saw each other everyday and worked together, they became friends. This situation best describes a relationship of?

question

There is a lack of emphasis on physical attraction

answer

Kirk had developed an online relationship with Kara. According to our text, how might this relationship differ from a face to face relationship?

question

Similar in dispositions and preferences

answer

According to the textbook, relationships that are most likely to last are established between people who are?

question

People can be physically attracted to someone that they don't find sexually attractive.

answer

Which of the following statements is true concerning physical and sexual attraction?

question

Proximity

answer

Sandra tells Rhonda, "I find it interesting that all my boyfriends have been someone I met at work or someone who lived next door to me. It makes breakups very messy. I wish I could expand my dating pool." The fact that Sandra dates people she meets at work or next door neighbors can be explained by which of the following aspects of interpersonal attraction?

question

Control

answer

Maria is frustrated in her relationship with Andre because he always decides where they are going to eat, what movie they will watch, and whose car they will take, when they go out on a date. This example illustrates that Andre has high (blank) needs.

question

Affection

answer

Millie always wants to receive a hug from everyone, but she also likes to give people hugs and give encouragement and compliments. What interpersonal need does this illustrate?

question

Include others

answer

Ned is always having dinner parties at his home. He invites everyone he knows from work and church to his home. Ned probably has a high need to?

question

You and your roommate are discussing a movie you just watched.

answer

According to the definition given in the textbook, which of the following situations would be classified as interpersonal communication?

question

Short term initial attraction

answer

Grace had just met John and she sensed that there was real potential for developing a relationship with him. This best describes?

question

Inverted developmental sequence

answer

Tyler and Anissa met online. Their online discussions quickly began to cover very personal topics and they engaged in a high level of self disclosure. This is described as a/an?

question

Matching hypothesis

answer

The tendency to seek out individuals who represent the same level of physical attractiveness as ourselves is explained as

question

When the lives of two people overlap in some way

answer

When do relationships of circumstance occur?

question

Long-term maintenance attraction

answer

Tasha and Marcus have been happily married for ten years. Tasha admires the way Marcus tackles a task, and his commitment to see it through. Marcus admires the way Tasha is able to see the humor in any situation, and her ability to make other people feel at ease. Which of the following terms best describes their feelings?

question

We are attracted to people who are opposite from ourselves on certain qualities and needs

answer

The idea of complementarity is that?

question

Inclusion, control, and affection

answer

Will Schutz identified three interpersonal neeeds that motivate us to form and maintain relationships with others. Those needs are?

question

"Thank you"

answer

Which of the following statements would be the best response to a compliment about a presentation that you just gave?

question

Passive

answer

A communication strategy of reducing our uncertainty by observing situations is describing a/an (blank) strategy.

question

Immediacy

answer

Nonverbal and verbal cues that indicate liking are referred to as?

question

The point you made in the meeting was right on target, Janet."

answer

Which of the following statements best reflects verbal immediacy?

question

How we attempt to get information about other people in order to understand them better

answer

Which of the following statements best describes the focus of uncertainty reduction theory?

question

Passive

answer

Tim had been watching Pat all semester in class, although they had never really talked. At first he thought that Pat was about as interesting as a piece of toast, but as the semester progressed he could tell from Pat's comments that Pat had a very dry, biting sense of humor. He began to think that Pat might be an interesting person to be friends with. What information reduction strategy is Tim using?

question

Self disclosure is highest in the developmental stages of a relationship

answer

All of the following are true statements about self disclosure EXCEPT

question

Active

answer

Darin saw his cousin, Malika, talking to a girl he had been interested in. Later, he asked Malika if the girl was involved in a relationship with anyone. What type of strategy was Darin using to gather information about the girl?

question

Interactive

answer

The first night in the residence hall, Karl invited his new roommate to go to the union to shoot some pool and eat a pizza. What strategy was Karl using to gather information about his roommate?

question

Conversational narcissism

answer

Karla's friend, Jessica, always had to have the last word. If Karla complained about a difficult test, Jessica would say, "That's nothing, you should see the tests Dr. Brown gives." If Karla is excited about a trip she is going to take, Jessica would say, "Oh, I've been there lots of times." Jessica could be described as having?

question

Show interest and concern by asking great questions

answer

One method the text suggests to avoid being a conversational bore is to?

question

Differs from person to person for each relationship, and changes during the stages of the relationship

answer

The Johari window is a model that demonstrates that self disclosure?

question

Adolescence

answer

According to the textbook, at which stage in life do relationships with our peers become the most important social influence in our lives.

question

1 to 2

answer

Research has found that most adults tend to have on average (blank) friends.

question

Both A and D are true. Are encouraged to develop and express opinions about the world w/o negative consequences and they tend to perceive themselves as skilled communicators.

answer

Children who grow up in a pluralistic family environment (blank).

question

They establish flexible rules that can be changed

answer

According to Satir, which of the following is a characteristic of a healthy family?

question

Interpersonal communication skills

answer

Which of the following is the most highly valued when considering hiring someone for a job?

question

80

answer

Researcher Herbert Mintzberg found that chief executive officers spend almost (blank) percent of their day communicating orally with others.

question

Observing her surroundings and how people interact on the job

answer

Lara has just started a new job and is feeling somewhat anxious. She can reduce her uncertainty by which passive method?

question

Pre-interaction awareness stage

answer

Samir notices Anna in his public speaking class and asks a mutual friend about her. This example would characterize which stage in relational escalation?

question

Exploration

answer

Dan and Donna begin self-disclosing infomation about their dreams for the future, values, and religious beliefs, but they still spend a limited amount of time with one another. They are moving into which stage of relational escalation?

question

Initiation

answer

Pablo and Nakara are exchanging information about hometowns, high schools, the weather, TV shows, and people they know. In which stage of relational escalation are they most likely to be?

question

Intensification

answer

The relationship stage in which you begin to spend more time together, begin depending upon each other for self-confirmation, and increase the variety of activities you participate in together is the (blank) stage.

question

Intimacy

answer

Leslie and Pat have reached a stage in their relationship in which they understand one another to the point that they can almost finish one another's sentences, openly discuss any issues, and are recognized among friends and family members as a committed couple. This would be an example of what stage in relational escalation?

question

Turmoil stage

answer

Jose cringed as he thought about going home after work. Lately, he and Cassandra spend every minute together fighting. He used to think the way she played with her food was cute; now he finds it annoying. What stage of relational de-escalation are Jose and Cassandra facing?

question

Stagnation stage

answer

Maria and Andre have been married for five years, but lately they hardly talk unless it's necessary. They used to take time out of their busy schedules to go on dates or just talk. It often feels like they're just going through the motions. What stage of relational de-escalation are Jose and Cassandra facing?

question

De-intensification stage

answer

A couple experiences significantly less interaction and begins to no longer depend as much on one another for support. They also begin to question whether their relationship has a future. This illustrates which stage in relational de-escalation?

question

Post interaction stage

answer

In which relationship stage does "grave depressing" occur?

question

Most people prefer indirect breakup strategies

answer

What does research show about how people prefer to end relationship?

question

Unmet needs

answer

According to the definition of interpersonal conflict given in the textbook, the intensity of a conflict relates to the intensity of the (blank).

question

An inevitable part of a relationship

answer

Conflict is?

question

Constructive conflict

answer

A conflict that helps build new insights and establishes new patterns in a relationship is a(n) (blank).

question

Lack of Flexibility

answer

Which of the following is the most notable contributing factor to a destructive conflict?

question

Focus on the relationship rather than the individual

answer

Which of the following is a recommendation of Wilmot and Hocker on how to build a constructive conflict?

question

Interpersonal power

answer

The ability to influence another in the direction we desire is (blank).

question

Complementary

answer

A relationship in which one partner willingly and continuously cedes the power to the other is (blank) relationship.

question

Symmetrical

answer

Peter and Paul have discussions that typically sound like this: "Where do we go for dinner?" "I don't know, where would you like to go?" "I don't care, you decide." "Anything you like is fine with me." etc. Based on this example their relationship would be characterized as being (blank).

question

Parallel

answer

Sandra and Jennifer have been roommates for several years and both love to entertain. When they want to plan a special evening for friends, Sandra plans the menu, visits several gourmet markets, and spends the afternoon happily preparing an exquisite feast. Jennifer, on the other hand, takes care of the invitations, cleans the apartment, and selects the entertainment for the evening. In regard to entertaining, this relationship would be characterized as being (blank).

question

Let our opinions and concerns be known while taking the listener's into account

answer

Assertive communication is when we (blank).

question

Aggressive communication...

answer

Karla and David are having a conflict over who should wash the dishes. Karla says to David, "You're just like your brother. You're lazy and don't care about anyone except for yourself. Your entire family is worthless!" This is an example of which of the following?

question

A link exists between verbal aggression and physical aggression or abuse

answer

Which of the following statements is true concerning verbal aggression?

question

Distracting

answer

Justin's girlfriend, Malika, is angry with him for spending so much time with his friends. When she tried to discuss it with him, he changed the subject and began talking about his new boss. What conflict strategy did Justin use?

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