CISB 210- Chapter 7 – Flashcards
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________ are formally defined, standardized processes that involve day-to-day operations.
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Structured processes
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Which of the following is an example of a structured process?
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Purchasing raw materials
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________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.
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Dynamic processes
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Which of the following is an example of a dynamic process?
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Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.
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Which of the following is a characteristic of dynamic processes?
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They are adaptive processes that change structure rapidly and readily.
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Which of the following workgroup processes is related to sales and marketing?
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Lead tracking
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Which of the following workgroup processes is related to operations?
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Finished goods inventory management
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Which of the following workgroup processes is related to manufacturing?
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Planning and scheduling
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Which of the following workgroup processes is related to customer service?
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Account tracking
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Which of the following workgroup processes is related to human resources?
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Assessment
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Which of the following information systems minimizes data duplication among departments?
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Enterprise information systems
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Which of the following statements is true regarding workgroup information systems?
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They support 10 to 100 users.
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________ processes span an organization and support activities in multiple departments.
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Enterprise
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Which of the following statements about enterprise information systems is true?
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They are very difficult to change
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The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.
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inter-enterprise information system
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Which of the following statements about a structured inter-enterprise information system is true?
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Its problem solutions
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________ is an example of an inter-enterprise information system.
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PRIDE
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The two dimensions of process quality are ________.
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efficiency and effectiveness
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________ is a measure of the ratio of process outputs to inputs.
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Process efficiency
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Process ________ is a measure of how well a process achieves organizational strategy.
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Effectiveness
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Information systems improve process quality by ________.
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Controlling process flow
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Which of the following conditions exist when data are isolated in separated information systems?
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Information silo
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When an organization has inconsistent duplicated data, it is said to have a problem of ________.
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Data integrity
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Tony requests for a credit approval of $25,000 and instead gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?
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Disjointed processes
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________ is the activity of altering existing and designing new business processes to take advantage of new information systems.
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Business process reengineering
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________ are predesigned procedures for using software products.
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Inherent processes
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________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
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Customer relationship management
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Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?
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Marketing
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Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?
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Relationship management
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Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?
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Loss/churn
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________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
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Enterprise resource planning
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The primary purpose of an ERP system is ________.
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Integration
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Enterprise application integration is a ________.
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suite of software applications that consolidates existing systems by providing layers of software that connect applications together
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Which of the following statements is true of enterprise application integration?
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It connects system "islands" via a new layer of software.
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The major benefit of enterprise application integration is that it ________.
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enables organizations to use existing applications
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An ERP solution does not include ________.
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A company's operational data
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A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
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Trigger
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A stored procedure is a ________.
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computer program stored in a database that is used to enforce business rules
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The inherent processes defined in an ERP solution are known, by some ERP vendors, as ________.
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Process blueprints
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ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.
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Train the trainer
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ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?
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steps for using the applications to accomplish the activities in processes
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To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.
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industry-specific solutions
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The two top-ranked ERP vendors are ________.
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SAP and Oracle
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AX, Nav, GP, and Solomon are the four major ERP products of ________.
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Microsoft Dynamics
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Which of the following ERP products did Infor acquire?
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Baan
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Which ERP vendor acquired PeopleSoft and Siebel?
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Oracle
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When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.
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develop committees and steering groups
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Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.
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gap identification
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Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?
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conducting contests with cash prizes
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________ refers to a person's belief that he or she can be successful at his or her job.
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Self-efficacy
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Joseph wishes to increase the operational efficiency of his new startup. What should Joseph do?
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Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities.
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Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer Carla?
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Carla should use her restaurant's distributed systems to know more about her customers' buying patterns.
