CIS 231 Test 3 Quiz Answers – Flashcards
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Cross-functional enterprise systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.
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TRUE
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(p. 272) Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources.
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FALSE
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(p. 275) Partner relationship management concentrates on the efficiency of a firm's internal production distribution, and financial processes
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FALSE
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(p. 275) Knowledge management applications focus on providing a firm's employees with tools that support group collaboration decision making, and human resources management.,
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FALSE
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(p. 266) Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between business applications.
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TRUE
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(p. 276) Enterprise application integration (EAI) software provides legacy systems that perform data conversion and coordination and application communication and messaging services
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FALSE
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(p. 277) Distribution and manufacturing are considered front office systems; customer service and sales order entry are back office systems.
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False
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(p. 277) The integration of enterprise application clusters has little if any, impact on customer call center responsiveness.
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FALSE
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(p. 278-279) Transaction processing systems play a vital role in supporting the operations of an e-business enterprise.
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TRUE
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(p. 279) Online transaction processing (OLTP) is generally considered a post-event system because transactions are entered nightly.
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FALSE
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(p. 280) Transaction processing systems update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.
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TRUE
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(p. 280) Transaction reports can take the form of a transaction listing such as a payroll register.
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TRUE
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(p. 281) Enterprise collaboration systems are cross-functional e-business systems that enhance communication coordination, and collaboration among the members of business teams and workgroups.
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TRUE
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(p. 283) Training in a virtual world is effective but obstacles include both technology and culture.
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TRUE
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(p. 283) Training in a virtual world can both lower costs and increase efficiency.
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TRUE
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(p. 283) Collaborative work management tools help people accomplish or manage individual work activities.
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FALSE
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(p. 284) The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet intranets, and extranets to establish a two-way transactions between a business and its customers.
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FALSE .
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(p. 289) Increasingly sales people are using Web browsers and contact management software to connect to their company's marketing websites.
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TRUE
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(p. 289) Many companies view sales force tracking as a way to gain a strategic advantage in sales productivity and marketing responsiveness.
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FALSE .
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(p. 290) Firms such as transportation companies wholesalers, retailers, financial institutions, and service companies must use production/operations information systems to plan and control their operations.
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TRUE
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(p. 291) The overall goal of computer-integrated manufacturing is to segregate the production and support processes.
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FALSE
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(p. 291) Computer aided manufacturing systems are those that automate the production process such as employing humanlike robots to complete the step of painting the product being manufactured.
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TRUE
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(p. 292) A process control computer system uses special sensing devices that measure physical phenomena such as temperature or pressure changes.
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TRUE
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(p. 292) Human resource information systems are designed to support most common human resource functions such as recruitment, selection, hiring, job placement, performance appraisals, and training over corporate intranets.
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TRUE
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(p. 292-294) Human resource management applications offered over corporate intranets can enable managers and other employees to perform HRM tasks with little intervention by the HRM department.
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TRUE
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(p. 295) Accounting information systems are among the newest yet are the most widely used information systems in business.
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FALSE
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(p. 295) Operational accounting systems emphasize legal and historical record-keeping and the production of accurate financial statements.
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TRUE
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According to the Real World case some of Cisco's employees are full-time elecommuters, living and working in places such as Illinois while telecommuting to the firm's offices in California.
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TRUE
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(p. 309) CRM systems store customer account data in multiple specialized databases and then make it available throughout a company via Internet intranet, or other network links.
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FALSE
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(p. 312) CRM gives sales representatives lagged but recent, access to a customer's account status and history before scheduling sales calls.
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FALSE
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(p. 312) Call center software helps customer service reps assist customers who are having problems with a product or service by providing relevant service data and suggestions.
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FALSE
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(p. 312) It costs twice as much to sell to a new customer than it does to sell to an existing one.
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FALSE
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(p. 312) A company can boost its profits 85 percent by increasing its annual customer retention by only 5 percent.
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TRUE
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(p. 313) The majority of complaining customers will do business with a company again if it quickly takes care of the problem.
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TRUE
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(p. 315) CRM can keep track of when a customer contacts a company if the customer uses a previous contact point.
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FALSE
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(p. 314-315) The three steps in the customer life cycle are acquire balance, and retain.
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FALSE
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(p. 316) Industry research groups report that most CRM projects produce the promised results.
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FALSE
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(p. 317) CRM software is difficult to install because it often touches many different legacy systems.
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TRUE
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(p. 320) ERP systems support many vital human resource processes from personnel requirements planning to salary and benefits administration.
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TRUE
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(p. 320) ERP software suites typically consist of integrated modules of manufacturing distribution, sales, inventory, and human resource applications.
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FALSE
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(p. 325) Losses from a failed ERP implementation can run into the hundreds of millions of dollars.
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TRUE
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(p. 326) In many cases ERP failures are due to over-reliance on the claims of ERP software vendors.
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TRUE
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(p. 327) The growth of the Internet and corporate intranets and extranets prompted software companies to build Web interfaces and networking capabilities into ERP systems.
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TRUE
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(p. 327) Four important trends are shaping the continuing evolution of ERP: improvements in integration and flexibility extensions to e-business applications, a broader reach to new users, and the adoption of Internet technologies.
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TRUE
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(p. 328) Some e-business suites disassemble ERP components and integrate them into other modules while other products keep ERP as a distinct module in the software suite.
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TRUE
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(p. 329) According to the textbook case fragmented internal systems are highly unusual in a company that experiences rapid growth.
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FALSE
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(p. 330) Many companies today are turning to Internet technologies to Web-enable their supply decision making, and information flows. chain processes
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TRUE
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(p. 334) EDI software typically converts a company's own document formats into standardized EDI formats.
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TRUE
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(p. 334) EDI automatically tracks inventory changes; triggers orders invoices, and other documents related to transactions; and schedules and confirms delivery and payment.
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TRUE
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(p. 335) According to the textbook case InfoEDI's forms-based interface lets businesses connect to InfoEDI via modems and Web browsers.
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TRUE
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(p. 339-340) Nike's failed SCM implementation cost the firm over $100 million in lost sales depressed stock prices, and caused class action lawsuits.
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TRUE
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(p. 341-342) Every supply chain application installation requires a hefty up-front investment.
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FALSE
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(p. 350) E-commerce does not include such things as extranet access of inventory databases by customers and suppliers.
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FALSE
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(p. 373) Wholesale (B2B) electronic commerce relies on many different information technologies most of which can be implemented on the Internet, the World Wide Web, corporate intranets, or extranets.
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TRUE
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(p. 374) E-commerce portals can provide auction and exchange marketplaces for businesses as well as for individuals.
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TRUE
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Many of the components used for commercial e-commerce applications do not work with internal noncommerce e-business applications.
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FALSE
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(p. 356) E-commerce processes must be in place to establish mutual trust and secure access between the parties in an e-commerce transaction.
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TRUE
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(p. 356) Technology has not yet developed the ability to track a single user's behavior and preferences on a particular Web site.
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FALSE
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Searching for a product by its description such as "girls red gym shorts," is an example of a parameter-based search.
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FALSE
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(p. 356) E-commerce content frequently takes the form of multimedia catalogs of product information.
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TRUE
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(p. 359) Event notification software works with workflow management software to monitor all e-commerce processes and record all relevant events including unexpected changes or problem situations.
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TRUE
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(p. 360) Payment processes are simple due to the near-anonymous electronic nature of the transactions taking place between the networked computer systems of buyers and sellers.
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FALSE
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(p. 360) Banking networks support teller terminals at all bank offices and automated teller machines (ATMs) at locations throughout the world.
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TRUE
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With a digital wallet payment system security add-on modules are added to the Web browser.
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TRUE
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(p. 375) Due to federal law radio spectrum cannot be resold on the secondary market.
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FALSE
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(p. 375) Some companies are attempting to copy the successful consumer-to-consumer market model in the business-to-business marketplace.
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TRUE
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(p. 376) The organization that controls spectrum is the FAA.
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FALSE
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In certain cases it is possible to convert a physical good, such as a CD, software, or a newspaper, into a virtual good that can be downloaded upon purchase.
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TRUE
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(p. 369) Most business-to-consumer e-commerce ventures take the form of auction sites on the World Wide Web.
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FALSE
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(p. 369) Many companies use simple website design software tools and predesigned templates provided by their website hosting service to construct their Web retail store.
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TRUE
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(p. 368) According to the text as more consumers shift their habits from traditional brick-and-mortar shopping to online shopping, the need for communication with the user decreases.
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FALSE
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(p. 372) Some e-commerce software includes links through which inventory and sales data can be downloaded into local accounting packages such as QuickBooks.
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TRUE
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(p. 372) Most hosting companies provide simple site building tools and templates but few provide the ability to protect Web store transactions and customer records with passwords and encryption.
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FALSE
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(p. 373) Business-to-business electronic commerce is the wholesale supply side of the commercial process.
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TRUE
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(p. 369) According to the text email promotion is one of the components of the Build function of developing a Web store.
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FALSE
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(p. 369) According to the text discussion groups and chat rooms are one of the components of the Support function of Serving Your Customers.
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TRUE
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(p. 374) A many-to-one marketplace hosts one major supplier who dictates product catalog offerings and prices. Examples include Cisco.com and Dell.com.
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FALSE
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]Many B2B e-commerce portals are developed and hosted by third parties who serve as infomediaries that bring buyers and sellers together in catalog exchange, and auction markets.
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TRUE
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(p. 375) In a B2B e-commerce Web portal a content manager server e-mails buyers 7 and sellers after a market closes to confirm transactions. configuration
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FALSE
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(p. 375) Business buyers can get impartial advice from infomediaries that they can't get from the sites hosted by suppliers and distributors.
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TRUE
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(p. 376) Different companies follow very similar paths in deciding how closely or loosely, to integrate their Internet initiatives with their traditional operations.
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FALSE
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(p. 377) Customers can shop at OfficeDepot.com at their homes at their business, or at in-store kiosks.
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TRUE
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(p. 378) KBtoys.com is a commercial joint venture between two e-tailers of children's products.
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TRUE
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(p. 378) Barnesandnoble.com was created as an independent e-commerce company that was spun off by the Barnes & Noble book retail chain.
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TRUE
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(p. 379) There is no universal e-commerce strategy or e-commerce channel choice that works for every company industry, or type of business
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TRUE
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(p. 390) Even information that is outdated inaccurate, or hard to understand has meaning, usefulness, and value.
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FALSE
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(p. 414-415) A new Web-based management tool known as a windshield displays critical information in an easy-to-read graphic format.
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FALSE
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(p. 394) Most business decision situations are either structured or unstructured.
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FALSE
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Decision makers at the strategic management level often look to management information systems to provide them with summarized ad hoc, and unscheduled reports, forecasts, and external intelligence to support their more unstructured planning and policymaking responsibilities.
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FALSE
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Decision makers at the operational management level often look to decision support systems to provide them with summarized ad hoc, and unscheduled reports, forecasts, and external intelligence to support their more unstructured planning and policymaking responsibilities
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FALSE
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(p. 395) Management information systems provide ad hoc flexible, and adaptable reports.
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FALSE
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New information technologies and networked PC versions of DSS software have made decision support available to lower levels of management non-managerial individuals, and self-directed teams.
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TRUE
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(p. 398) DSS systems are designed to be ad hoc quick-response systems that are initiated and controlled by business decision makers.
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TRUE
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(p. 398) DSS software typically contains built-in analytical modeling routines and also enables you to build your own models.
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TRUE
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(p. 398) Electronic spreadsheet packages provide some of the same model building offered by more powerful DSS software.
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TRUE
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(p. 400) Decision support systems were the original type of information system developed to support managerial decision making.
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FALSE
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(p. 400) Operational databases are maintained by transaction processing systems.
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TRUE
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Push reporting reduces information overload instead of overwhelming decision makers with periodic, detailed reports of business activity.
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FALSE
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(p. 405) The concept of a geographic information system and data visualization dates back to the 1800s.
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TRUE
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(p. 407) When using DSS software managers usually request pre-specified information from the application.
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FALSE
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(p. 410) The main purpose of data mining is to provide decision support to managers and business professionals through a process referred to as information mining.
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FALSE
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(p. 411) If customers who purchase item A are already likely to purchase item B then they'll be even more likely to buy item B if it is in a display just outside the aisle that holds item A.
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TRUE
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(p. 422) According to the textbook case companies are moving away from IT-centric business intelligence and toward results-focused performance management.
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TRUE
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(p. 412) Executive information systems are becoming so widely used by non-executives that they are sometimes humorously called "easy information systems."
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FALSE
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In an executive information system information is presented in forms tailored to the job requirements of the executives using the system.
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FALSE
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(p. 414) Portals are designed for use by executives not the average employee.
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FALSE
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(p. 414) Enterprise information portals are typically tailored or personalized to the needs of individual business users or groups of users.
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TRUE
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(p. 414-415) Enterprise information portals can help avoid excessive surfing by employees across company and Internet websites by making it easier for them to receive or find the information and services they need.
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TRUE
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(p. 414) The enterprise information portal is a customized personalized, Web-based interface for corporate extranets.
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FALSE
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(p. 429-430) Companies should have clear criteria for determining when cases cannot be addressed through automation and who should deal with the exceptions.
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TRUE
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(p. 421) Adaptive learning systems can only modify their behaviors based on the information with which they are programmed.
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FALSE
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(p. 424) An expert system applies reasoning to answer questions but cannot explain the reasoning process to the user who asked the question.
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FALSE
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(p. 426) Expert systems fail miserably in solving problems requiring a broad knowledge base.
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TRUE
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(p. 426-427) Expert systems learn from experience as they process information requests.
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FALSE
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(p. 429) Knowledge engineers perform a role similar to that of systems analysts in conventional information systems development.
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TRUE
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(p. 430) A neural network can be trained to learn which credit characteristics result in good or bad loans.
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TRUE
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(p. 432) The Japanese ride on subway trains use elevators, and drive cars that are guided or supported by fuzzy process controllers.
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TRUE
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(p. 432) Genetic algorithm software is being used to model a variety of scientific technical, and business processes.
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TRUE
