CIS HW Ch. 10, 11, 12, 15 – Flashcards
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What is the type of knowledge that consists of anything that can be documented, archived, and codified, often with the help of an MIS department? A. Explicit knowledge B. Pure knowledge C. Tacit knowledge D. Virtual knowledge
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A
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The next generation of Internet use—a more mature, distinctive communications platform characterized by new qualities such as collaboration, sharing, and free—is known as ________. A. Web 3.0 B. Web 1.0 C. Web 2.0
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C
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A(n) _____________ is another term for an online journal that allows users to post their own comments, graphics, and video.
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blog
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Which of the following operational CRM technologies does the marketing department typically use? A. Contact center, web-based self-service, call scripting B. List generator, campaign management, cross-selling, and up-selling C. Contact center, cross-selling and up-selling, web-based self-service D. List generator, opportunity management, cross-selling, and up-selling
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B
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Make the ________ to suppliers is the first SCM industry best practice
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sale
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Refers to websites that rely on user participation and user-contributed content, such as Facebook, YouTube, and Digg
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Social Media
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An application that connects people by matching profile information
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social network
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The practice of expanding your business and/or social contacts by constructing a personal network
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social networking
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Maps group contacts (personal and professional) identifying who knows each other and who works together
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social networking analysis
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Specific keywords or phrases incorporated into website content for means of classification or taxonomy
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tags
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Describes the collaborative activity of marking shared online content keywords or tags as a way to organize it for future navigation, filtering, or search
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social tagging
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A locally stored URL or the address of a file or Internet page saved as a shortcut
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website bookmark
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Allows users to share, organize, search, and manage bookmarks
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social bookmarking
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What is the ability to purchase goods and service through a wireless Internet-enabled device? A. WWW B. Semantic Web C. Egovernment D. Mobile business
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D
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What are several different types of software that sit in the middle of and provide connectivity between two or more software applications? A. Automated business process B. Middleware C. Enterprise application integration middleware D. Ebusiness infrastructure
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B
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i2 Technologies is a leading __________ vendor.
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scm
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What is an online journal that allows users to post their comments, graphics, and video? A. Blog B. Wiki C. Mashup D. Microwiki
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A
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Prepare to manage all resources required to meet demand
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plan
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build relationships with suppliers to produce raw materials
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source
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manufacture produce and create production schedules
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make
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plan for transportation of goods to customers
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deliver
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support customers and product returns
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return
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Which of the following is a factor driving supply chain management? A. All of these are correct. B. Speed C. Visibility D. Competition
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A
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_____________ bookmarking allows users to share, organize, search, and manage bookmarks
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social
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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided? A. Accounting and finance ERP components B. Human resource ERP components C. Production and materials management ERP components D. Production and managerial management ERP components
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B
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Which of the following is not an SCM industry best practice? A. Make the sale to the supplier. B. Listen to signals of market demand and plan accordingly. C. Change traditional business processes. D. Support organizational goals.
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B
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__________ are achieved by using middleware.
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integrations
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What refers to any source code made available freely for any third party to review or modify? A. Open source B. Open system C. User-contributed content D. Collaboration software
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A
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Which of the following is not an example of explicit knowledge? A. Patent B. Trademark C. Marketing research D. Employee opinion
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D
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Which of the below is not a characteristic associated with Mozilla Firefox? A. Mozilla Firefox holds over 20 percent of the web browser market. B. Mozilla Firefox is a prime example of open source software. C. Mozilla Firefox is a prime example of a reputation system. D. Mozilla Firefox offers a free email service called Thunderbird.
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C
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Front office operations deal directly with the ______________
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customers
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Which of the following companies is an outstanding example of best-in-class CRM practices? A. All of these are correct. B. Harley-Davidson C. United States Government D. Department of Motor Vehicles
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B
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Siebel is a leading __________ vendor.
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crm
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Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
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ERP
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A management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.
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Balanced Scorecard
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Manages the transportation and storage of goods.
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elogistics
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The business-to-business (B2B) online purchase and sale of supplies and services
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eprocurement
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Tracks employee information including payroll, benefits, compensation, and performance assessment and ensures compliance with all laws.
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human resource erp component
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Manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
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accounting and finance erp component
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Handles production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.
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production and materials management erp
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The traditional components included in most ERP systems and primarily focus on internal operations.
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core erp component
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The extra components that meet organizational needs not covered by the core components and primarily focus on external operations.
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extended erp component
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What activities do production and materials management components perform? A. Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management B. Track employee information, including payroll, benefits, compensation, and performance assessment; assumes compliance with the legal requirements of multiple jurisdictions and tax authorities C. All of these are correct. D. Handle the various aspects of production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control
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D
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What are specific key words or phrases incorporated into website content for means of classification or taxonomy? A. Tags B. Social media C. All of these are correct. D. Social networking analysis
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A
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What is the system that consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system? A. Management system B. Reputation system C. Open system D. Knowledge system
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C
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Who are the primary users of SCM systems? A. Customers, resellers, partners, suppliers, and distributors B. Accounting, finance, logistics, and production C. Sales, marketing, and customer service D. All of these are correct.
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A
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Which of the following is the first principle of supply chain management? A. Segment customers by service needs and then tailor services to those particular segments. B. Customize the logistics network and focus intensively on the service requirements. C. Listen to signals of market demand and plan accordingly. D. None of these are correct.
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A
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