Chp50 Q 1 – Flashcard
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Studer views the organization as needing to be results oriented, with which of the following pillars of excellence?
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all of the above
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Talent management refers to which of the following?
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all of the above
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The main difference between direct care and non-direct care settings is
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provision of care
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Health care policy is
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every health care manager's job
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From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel?
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coaching style
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The focus in this function is on initiating action in the organization through effective leadership
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Directing
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Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics?
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ensure a safe work environment
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Dashboards are
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A way to measure organizational performance
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External domains of health care management include all of the following except
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Patient satisfaction
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Find a leadership theory that correctly matches the stated leadership focus.
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Leader-Member Exchange Theory of leadership: Interactions between leader and subordinate
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How do the Mission, Vision and Value statements tie to the strategic plan?
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They are reaffirmed during the planning process to ensure they are aligned with future strategic directions.
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Which of the following is not a critical success factor for effective strategic planning?
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Business plans for individual service lines
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Which of the following is necessary for successful strategy execution?
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Strong leadership Organizational buy-in (A ; C)
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The practice of selecting target markets, and creating, communicating, and delivering value to selected customers in a manner that is both sustainable and differentiated from the competition is called______.
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marketing management
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Why is it important to include past strategic performance as a part of future strategy development?
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Understanding why past strategies succeeded or failed can help with future strategy success.
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According to the text, a marketing oriented healthcare organization focuses on ___.
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achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high
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The marketing plan is derived from the ___________.
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business plan
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With few exceptions, marketing as a healthcare organizational function did not exist prior to the _____. 1980s
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1980s
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A very big celebrity is having plastic surgery at Hideaway Hospital. What should you do as a manager?
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Adhere to the same practices you would for every other patient
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Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
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fishbone
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Avedis Donabedian defined health care quality as having which of the following components?
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both B and C
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What do the four letters in the PDCA Model represent?
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Plan-Do-Check-Act
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A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?
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overuse
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Statitical Process Control focuses on controlling ___________.
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variation
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Software unnecessary in the healthcare setting due to its business goals includes
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none of the above
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Who introduced the concepts underlying Statistical Process Control?
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Walter S
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Because human capacity to accurately process large amounts of information is limited, people compensate
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With simplifying rules called heuristics
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A (n) ________ is a mental representation that contains what one knows about an event or thing.
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Schema
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Which of the following is not a major challenge for healthcare managers today?
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Labor surpluses
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Reinforcement theory is an appropriate way of characterizing how employees behave in organizations.
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False
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According to expectancy theory, an employee's motivation depends on believing that
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One can perform the task and that valued outcomes will be received
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Managers interested in revitalizing employees focus on getting them to
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Get rest and relaxation Maintain fitness Eat right (All of the above)
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Motivation in the workplace is a new concept that needs more research in order to consider important.
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False
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Herzberg's theory of hygienes and motivators is not easily understood by managers.
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False
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Alderfer's motivation theory is based on which of the following needs?
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Growth Existence Relatedness (All of the above)
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Scientific management involves which of the following
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determining the most efficient way to perform a job
