Chapter 9 T/F Test Questions

question

Enterprise systems include analytical tools
answer

True
question

Supply chain management systems are a type of enterprise system
answer

False
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An enterprise systems helps reduce redundant business processes
answer

False
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The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers
answer

False
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Supply chain inefficiencies can waste as much as 25% of a company’s operating costs
answer

True
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Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain
answer

False
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The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain
answer

True
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Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for the product
answer

False
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In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes
answer

True
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Inefficiencies in a supply chain are primarily caused by inaccurate information
answer

True
question

It can cost six times more to sell a product to a new customer than to an existing customers
answer

True
question

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products
answer

False
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Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model
answer

True
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Total supply chain costs in some industries approach 75% of the total operating budget
answer

True
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All CRM packages contain modules for PRM and ERM
answer

False
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Major CRM application software vendors include Oracle and SAP
answer

True
question

Cross-selling markets complementary products to customers
answer

True
question

CRM software can help organizations identify high-value customers for preferential treatments
answer

True
question

Analytical CRM uses a customer data warehouse and tools to analyze customers data collected from the firm’s customer touch points and from other sources
answer

True
question

Enterprise systems require fundamental changes in the way the business operates
answer

True

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