Chapter 7 T/F

Flashcard maker : Lily Taylor
Functional information systems are information systems used by a single individual.
True
Workgroup information systems that support a particular department are called personal information systems.
False
The contact manager in an iPhone is an example of a personal information system.
True
Personal information systems generally support around 10 users.
False
Enterprise information systems typically have hundreds to thousands of users.
True
Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.
True
Enterprise information systems are information systems that are shared by two or more independent organizations.
False
The solutions to problems in an enterprise system usually involve more than one enterprise.
False
In the case of workgroup information systems, problems are resolved by contract and litigation.
False
Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.
False
Information silos help in resolving any problem that may arise due to isolated information systems.
False
Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
False
The major issue caused by information silos is wasted file space.
False
When an organization has inconsistent duplicated data, it is said to have a data integrity problem.
True
Information silos can result in increased cost for an organization.
True
EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.
True
Business process reengineering is extremely fast and economical.
False
Inherent processes save organizations from expensive and time-consuming business process reengineering.
True
The first phase of the customer life cycle is marketing.
True
The last phase of the customer life cycle is relationship management.
False
CRM systems vary in the degree of functionality they provide.
True
ERP is used to consolidate business operations into a single, consistent, computing platform.
False
EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.
False
SAP is the worldwide leader of ERP vendors.
True
EAI connects system “islands” via a new layer of software.
True
Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.
True
The development of steering groups is an effective solution for resolving the process issues of an enterprise system.
False
Most organizations today create their own enterprise systems from scratch.
False
Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
False
Self-efficacies are a person’s belief that he or she can be successful at his or her job.
True
One of the reasons why people fear change is because it threatens their self-efficacies.
True
An inter-enterprise PRIDE system is also referred to as a distributed system.
True

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