Chapter 7 T/F

question

Functional information systems are information systems used by a single individual.
answer

True
question

Workgroup information systems that support a particular department are called personal information systems.
answer

False
question

The contact manager in an iPhone is an example of a personal information system.
answer

True
question

Personal information systems generally support around 10 users.
answer

False
question

Enterprise information systems typically have hundreds to thousands of users.
answer

True
question

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.
answer

True
question

Enterprise information systems are information systems that are shared by two or more independent organizations.
answer

False
question

The solutions to problems in an enterprise system usually involve more than one enterprise.
answer

False
question

In the case of workgroup information systems, problems are resolved by contract and litigation.
answer

False
question

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.
answer

False
question

Information silos help in resolving any problem that may arise due to isolated information systems.
answer

False
question

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
answer

False
question

The major issue caused by information silos is wasted file space.
answer

False
question

When an organization has inconsistent duplicated data, it is said to have a data integrity problem.
answer

True
question

Information silos can result in increased cost for an organization.
answer

True
question

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.
answer

True
question

Business process reengineering is extremely fast and economical.
answer

False
question

Inherent processes save organizations from expensive and time-consuming business process reengineering.
answer

True
question

The first phase of the customer life cycle is marketing.
answer

True
question

The last phase of the customer life cycle is relationship management.
answer

False
question

CRM systems vary in the degree of functionality they provide.
answer

True
question

ERP is used to consolidate business operations into a single, consistent, computing platform.
answer

False
question

EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.
answer

False
question

SAP is the worldwide leader of ERP vendors.
answer

True
question

EAI connects system “islands” via a new layer of software.
answer

True
question

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.
answer

True
question

The development of steering groups is an effective solution for resolving the process issues of an enterprise system.
answer

False
question

Most organizations today create their own enterprise systems from scratch.
answer

False
question

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
answer

False
question

Self-efficacies are a person’s belief that he or she can be successful at his or her job.
answer

True
question

One of the reasons why people fear change is because it threatens their self-efficacies.
answer

True
question

An inter-enterprise PRIDE system is also referred to as a distributed system.
answer

True

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